0932 Public Safety Radio Network Manager

Manager IV

Recruitment #PEX-0932-903495

Introduction

Applicants are encouraged to apply immediately as this recruitment may close at any time but not earlier than September 18, 2019.

 

Department:

The Department of Technology is the centralized technology services provider within San Francisco City & County government, delivering technology infrastructure and services to approximately 33,000 employees and 800,000 residents.  The department has an annual operating budget of over $130M and contains over 260 employees.  Core service areas include: Infrastructure and Operations, Technology Security, Service Delivery & Management, Enterprise Applications, Project Management Office, Public Safety Systems & Writing, Technology Administration, Policy & Governance and IT Public Communications.

Position:

The City & County of San Francisco, Department of Technology (DT), is recruiting for a Radio Operations and Services Division Manager.  At a time when mission critical public safety systems rely on technology to deliver vital radio-based communications, the DT is seeking a leader who establishes secure, reliable, efficient and cost-effective public safety radio infrastructure.  The Radio Operations Team is comprised of radio engineers and technicians who deliver 24x7x365, VHF, UHF, and 800 MHz system operations.  The Radio Operations and Services Division Manager manages system service level agreements with key stakeholders in Law Enforcement, Fire, Public Works, Transit, Public Utility and Emergency Management Departments in the City and County of San Francisco.

Essential Job Functions and Duties:

  • Designing, implementing, operating and maintaining the City's P-25 digital trunked land mobile radio system (LMR) and subscriber units, conventional analog land mobile radio systems, microwave network, dispatch center, radio site telemetry, and MPLS backhaul.
  • Delivering radio engineering expertise for the continued design, expansion and operational effective ness of the City's enterprise radio network.
  • Administering and managing the City radio network and the contracts with vendors, contractors and carriers who provide support services, repair and maintenance for the network.
  • Maintaining 99.999% reliability of the radio network for the firefighters, law enforcement officers, paramedics and EMTs, transit operators, public works crews across the City and County's 49 square mile jurisdiction.  Implement proactive preventative maintenance.
  • In Coordination with Federal, State, and Local agencies, develop technical and operational solutions to meet interoperable com requirements of public safety agencies.  Represent the City and County of San Francisco at region interoperability meetings.
  • Manage Division budget, expenditures and chargeback projects.  Leverage existing resources to expand service use and build shared service delivery to decrease costs for the City.
  • Leading, supervising, and coaching staff to develop and engaged workforce.
  • Manage process for communicating outage/emergency activities to the organization.  Manage vendor relationships as it depends on daily operational needs including PO review and approval/budgeting responsibility.
  • Develop customer surveys and review feedback to improve customer satisfaction and the services, tools, and support experience.
  • Other duties as assigned by the Department of Technology Executive Director and Public Safety Deputy Director.

Job Type:

The Permanent Exempt - Full Time position is exclude by the Charter from the competitive civil service examination process and shall serve at the discretion of the appointment officer.  The anticipated duration of this project position is twenty-four (24) months and will not result in an eligible list or permanent civil service hiring.

Nature of Work:

Incumbent must be willing to work after hours, 7 days a week including holidays as determined by the department.

Work Location:

Incumbent will conduct the majority of work at the Department of Technology, 200 Paul Ave, San Francisco, CA.  However, there may be situations where the incumbent will be required to work at other sites throughout and outside the City and County of San Francisco as necessary.

 

Minimum Qualifications

1. Possession of a Bachelor's degree from an accredited college or university preferably in Electronic Engineering, Electrical Engineering, Computer Science, Information Technology or other related fields;

2. Five (5) to Eight (8) years of current and verifiable experience in a public safety medium to large scale wireless communication projects, which three (3) years must include experience directly supervising professionals.

3. Possession of a valid California Driver's license.

Substitution: Additional qualifying full time work experience as described above may be substituted for the required education on a year-to-year basis. 

Desirable Qualification:

  • Experience with Motorola ASTRO or P25
  • Knowledge of ERRCS System design (BDA/DAS), and NFPA regulations
  • FC General Radiotelephone Operator License, FCIA, NABER or equivalent industry certification
  • Good communication skills, organizational skills, and a proven track record of collaboration on projects

Special Requirement:

Criminal Justice Information Services (CJIS) Security Clearance may be required.  (See Security Clearances and Background Investigations below).

 

Note:

  1. Medical Testing: Prior to appointment, eligible candidates must successfully pass the TB testing process.
  2. Security Clearances & Background Investigations: Positions in this classification may require that successful candidates who become eligible for appointment may be required to go through a background investigation to determine the candidate's suitability for employment in this classification.  Factors considered in the investigation may include employment history, use of illegal/controlled substances.  Reasons for rejection based on this investigation may include, but not limited to: applicable convictions, repeated or serious violations of the law, inability to accept supervision, inability to follow rules and regulations, falsification of application materials and/or other relevant factors.  Failure to obtain and maintain security clearance may be basis for termination.

 

How To Apply

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process.

  • Select the desired job announcement
  • Select “Apply” and read and acknowledge the information
  • Select either “I am a New User” if you have not previously registered, or “I have Registered Previously”
  • Follow instructions on the screen

Computers are available for the public (from 8:00 a.m. to 5:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor, San Francisco.

Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date.  Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter.  To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file.  Applicants should retain this confirmation email for their records.  Failure to receive this email means that the online application was not submitted or received.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline.  Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

If you have any questions regarding this recruitment or application process, please contact the exam analyst, Carol Wong, by telephone at 628-652-5045, or by email at carol.x.wong@sfgov.org.

 

Selection Procedures

Supplemental Questionnaire (Qualifying and Information):

Applicants will be promoted to complete a supplemental questionnaire as part of the online employment application.  It is essential that applicants provide complete information in identifying their education, experience, training and licensure, consistent with the information provided on their application.  The supplemental questionnaire will be used to assess the applicant's  knowledge, skills, and abilities as they relate to this position.  Applicants must also complete the official application.  The information in the supplemental questionnaire will not be scored and is collected for informational purposes.

The Department may establish and implement additional screening mechanisms to comparatively evaluate qualifications of candidates.  If this become necessary, only those applicants whose qualifications most closed meet the needs of the Department will be invited for an interview.

Note: Applicants who meet the minimum qualifications are not guaranteed to advance through all of the steps in the selection process.

Verification:

Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process.  If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at http://sfdhr.org/index.aspx?page=456 

The City and County of San Francisco is an equal opportunity employer.  Minorities, women and persons with disabilities are encouraged to apply.

 

Conviction History

As a selected candidate for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a selected candidate. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

  • Candidates for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
  • Candidates for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Having a conviction history does not automatically preclude you from a job with the City.

If you are a selected candidate, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

Conclusion

Terms of Announcement:

Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations.  Clerical errors may be corrected by the positing the correction on the Department of Human Resources website at www.jobapscloud.com/sf.

Requests:

Applicants with disability who meet the minimum eligibility requirements for this job announcement can find information on requesting a reasonable ADA Accommodation at: http://sfdhr.org/information-about-hiring-process#applicantswithdisabilities

General Information concerning City and County of San Francisco Employment Policies and Procedures: Important Employment Information for the City and County of San Francisco can be obtained at http://sfdhr.org/information-about-hiring-process or hard copy at 1 South Van Ness Avenue, 4th Floor.

Copies of Application Documents:

Applicants should keep copies of all documents submitted, as these will be not returned.

Right to Work:

All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States.  Please be informed that the Department of Technology will not sponsor visa applications/transfers.

 

Issued: September 4, 2019

Micki Callahan
Human Resources Director
Department of Human Resources
Recruitment ID Number: PEX-0932-903495
DT/CW/628-652-5045
                                                                                                                                               

 

                                                                                                                                                                                    

 

Benefits

All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.

 


Click on a link below to apply for this position:

Fill out the Supplemental Questionnaire and Application NOW using the Internet.
View and print the Supplemental Questionnaire. This recruitment requires completion of a supplemental questionnaire. You may view and print the supplemental questionnaire here.

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