0932 Manager IV - Human Resources Manager

Recruitment #PEX-0932-111681



CONDITION OF EMPLOYMENT:  All City and County of San Francisco employees are required to be vaccinated against COVID-19 as a condition of employment.  For details on how it is applicable to your employment, please click here.

** Announcement reopened for further recruitment.  Applicants who have previously applied do not need to resubmit another application.**

Amended & Reissued to update Minimum Qualifications

APPOINTMENT TYPE:  Permanent Exempt.  In accordance with San Francisco Charter Section 10.104, this position is exempt from the civil service examination process and shall serve at the discretion of the Appointing Officer.

The San Francisco Recreation and Park Department’s mission is to provide enriching recreational activities, maintain beautiful parks and preserve the environment for the well-being of our diverse community.

Amid a dynamic and ever-evolving urban landscape, the San Francisco Recreation and Park Department stewards one of the premier urban park systems in America.  San Francisco recently became the first city in the United States for which 100% of its residents live within a ten-minute walk of a park.  Considered by San Franciscans to be one of the City’s most popular and effective public agencies, our Department manages and maintains more than 225 parks, playgrounds, and open spaces in San Francisco, including two outside of city limits: Sharp Park in Pacifica and Camp Mather in the High Sierras. Our 4,100- acre system includes 25 recreation centers, 9 swimming pools, 5 golf courses and numerous athletic facilities, including sports courts, ball diamonds, soccer fields and gymnasiums. Included in the department’s responsibilities are Golden Gate Park, Coit Tower, the Marina Yacht Harbor, the Palace of Fine Arts, and TPC Harding Park Golf Course.

More than 2,000 talented individuals are part of our team, from gardeners, foresters, and recreation leaders to park rangers, custodians, electricians, painters and more. Our core mission, as it has been throughout our history, is to provide opportunities for San Francisco residents and visitors alike to gather, play, learn, relax, and enjoy nature in the city.

The Human Resources Manager is responsible for the strategy and governance of the Recreation and Park Department's (REC) Human Resources Division.  In this role you will drive critical operations and support key departmental objectives by overseeing talent acquisition programs, navigating and resolving employee relations issues, directing health and safety programs, managing compensation activities, and delivering human resources (HR) programs and policies. The Human Resource Manager serves as the strategic partner and change agent in developing HR programs and solutions to drive REC's diversity and equity initiatives, supporting its Strategic Plan and objectives and in embracing and reinforcing its core values.

The position is responsible for ensuring compliance with federal, state and local laws, applicable MOUs, contract provisions and Civil Service Rules.  Managing a staff of Human Resources and Environment, Health & Safety personnel, the Human Resources Manager is responsible for planning, organizing and implementing all HR functional areas including Classification and Compensation, Payroll/Processing, Recruitment/Examinations, Labor/Employee Relations as well as Risk and Change Management. 

This position reports to the Director of Administration and Finance (Chief Financial Officer).

Essential Duties and Responsibilities:
  1. Identifying, developing and implementing department goals, objectives and policies, and establishing priorities in support of the strategic plan;
  2. Determining resource allocation and service levels according to established policies;
  3. Providing executive leadership with data, analysis, recommendations and advice regarding employment trends, best practices, workforce development and succession planning, and characteristics of REC’s workforce to meet departmental staffing needs;
  4. Managing activities related to the operation of complex and large computerized payroll and personnel system, monitoring investigations and  fact-finding processes for resolution of employee relations matters;
  5. Reviewing and approving disciplinary actions for consistency/compliance;
  6. Establishing and reporting on HR performance metrics to measure program effectiveness;
  7. Monitoring and evaluating effectiveness/efficiency of the division’s organizational structure, staffing levels, and other internal operations;
  8. Identifying and recommending alternative approaches for service enhancements and implementing changes;
  9. Developing and maintaining relationships with the Mayor’s office, Board of Supervisors, Controller, Department of Human Resources, labor organizations, other City agencies, the San Francisco Civil Service Commission, and other stakeholders to negotiate and resolve issues and pro-actively implement workplace priorities;
  10. Representing REC and making presentations before the Civil Service Commission, Board of Supervisors or other official meeting or proceedings.

Minimum Qualifications

  1. Possession of a baccalaureate degree from an accredited college or university; AND
  2. Eight (8) years of professional human resources experience performing duties that include significant assignments in one or more areas of recruitment and selection; classification and compensation; employee and labor relations; human resources operations; and/or health and safety. Qualifying experience must include three (3) years supervising human resources professionals in these areas. 
Substitution:  Applicants may substitute the required education with additional qualifying experience on a year for year basis [up to a maximum of two (2) years].  One (1) year is equivalent to thirty (30) semester units/forty-five (45) quarter units.

Desirable Qualifications:
  • Experience working within a merit-based, civil service, or unionized environment
  • Superior oral and written communciations ability
  • Demonstrated ability to develop and successfully implement policies and procedures
  • Proven ability to build and maintain strong working relationships, to implement creative solutions and to adapt under rapidly-evolving circumstances
  • Commitment to providing excellent customer service

How To Apply

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process.

  • Select the desired job announcement (PEX-0932-111681)
  • Select “Apply” and read and acknowledge the information
  • Select either “I am a New User” if you have not previously registered, or “I have Registered Previously”
  • Follow instructions on the screen

In line with the Official Public Health Order to slow the spread of COVID-19, “shelter-in-place” has been issued for all San Francisco residents that is expected to be in effect until further notice.  As a result, Department of Human Resources (DHR)’s office (located at 1 South Van Ness Avenue, 4th Floor, San Francisco, CA 94103) is currently closed to the general public. If you have any questions, please feel free to email the Human Resources Analyst listed on this announcement.

Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date.  Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter.  To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file.  Applicants should retain this confirmation email for their records.  Failure to receive this email means that the online application was not submitted or received.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline.  Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

If you have any questions regarding this recruitment or application process, please contact the exam analyst, Lisa Nakamura, by telephone at 415.831.2735, or by email at Lisa.Nakamura@sfgov.org.


Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at https://sfdhr.org/how-verify-education-requirements

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

Selection Procedures

Minimum Qualification Supplemental Questionnaire (MQSQ - Qualifying):

Candidates will be prompted to complete a Supplemental Questionnaire as part of the online employment application. This Minimum Qualification Supplemental Questionnaire is designed to obtain specific information regarding an applicant's experience in relation to the Minimum Qualifications for this position. Applicants must also complete the official application. It is essential that applicants provide complete information in identifying their education, experience and training. The Minimum Qualification Supplemental Questionnaire will be used to evaluate if the applicant possesses the required minimum qualifications.

Only those candidates who most closely meet the needs of the Department will be invited to continue in the selection process.  Applicants meeting the minimum qualifications are not guaranteed advancement to the interview. Depending on the number of applicants, the Department may establish and implement additional screening mechanisms to comparatively evaluate the qualifications of candidates. If this becomes necessary, only those applicants whose qualifications most closely meet the needs of the Department will be invited to participate in the oral/performance interview.

Final candidate(s) will be invited to take the Management Test Battery (MTB). The exam results will be for departmental informational purposes only.

Conviction History

As a finalist for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a selected candidate. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

  • Candidates for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
  • Candidates for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Having a conviction history does not automatically preclude you from a job with the City.  If you are selected as a finalist, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.


General Information concerning City and County of San Francisco Employment Policies and Procedures:

Important Employment Information for the City and County of San Francisco can be obtained at http://sfdhr.org/information-about-hiring-process or hard copy at 1 South Van Ness Avenue, 4th Floor.

Copies of Application Documents:
Applicants should keep copies of all documents submitted, as these will not be returned.

Right to Work:
All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States.

Applicants with disabilities who meet the minimum eligibility requirements for this job announcement can find information on requesting a reasonable ADA Accommodation at: 

Issued: May 18, 2021
Amended & Reissued June 14, 2021
Reopened: July 14, 2021
Carol Isen
Human Resources Director
Department of Human Resources
Recruitment ID Number: PEX-0932-111681 REC/ LN / 415.831.2735


All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.


Click on a link below to apply for this position:

Fill out the Supplemental Questionnaire and Application NOW using the Internet.
View and print the Supplemental Questionnaire. This recruitment requires completion of a supplemental questionnaire. You may view and print the supplemental questionnaire here.

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