0931 Manager III

Director of Outreach and Temporary Shelter

Recruitment #PEX-0931-099124


 Please file immediately. This posting may close at any time, but no earlier than Wednesday, September 25, 2019 at 5pm.

We Value Equal Employment Opportunity!

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply.  Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.

0931 Manager III
Director of Outreach and Temporary Shelter

APPOINTMENT TYPE: Permanent Exempt, full-time position up to three years. This position is excluded by the Charter from the competitive Civil Service examination process, is considered "at will" and shall serve at the discretion of the Department Head.  If applicable, an exempt employee must participate and be successful in a Civil Service examination process for this classification and be selected through an open competitive recruitment process to be considered for a permanent civil service appointment.

Who We Are
Through the provision of coordinated, compassionate, and high‐quality services, the Department of Homelessness and Supportive Housing (HSH) strives to make homelessness in San Francisco rare, brief, and one time. The Department provides assistance and support to homeless and at‐risk youth, adults and families to prevent imminent episodes of homelessness and end homelessness for people in San Francisco. Services include outreach, homelessness prevention, emergency shelter, drop‐in centers, transitional housing, supportive housing, short‐term rental subsidies, and support services to help people exit homelessness. For more information about the department, please visit our website: http://dhsh.sfgov.org/  

What We Do
San Francisco is a pioneer in homeless services and a leader in providing supportive housing as a permanent exit from homelessness. The Department of Homelessness and Supportive Housing seeks to be a national leader in the movement to end homelessness by developing a coordinated, client-focused system of services, piloting innovative models, and implementing proven solutions with measurable results. Major programs include: street outreach and service connection through the Homeless Outreach Team; 1,500-bed shelter system for adults and families including shelters for members of the LGBT community and survivors of domestic violence; Navigation Centers that provide temporary shelter to chronically homeless individuals using a low-threshold entry model; rapid rehousing rental subsidies for families, adults, seniors and transitional aged youth; the Homeward Bound program which has helped 10,000 individuals return to stable housing in their city of origin; and robust supportive housing programs of nearly 7,400 units which provide permanent housing and services to formerly homeless individuals and families.

What You’ll Be Doing
Under direction of the Deputy Director for Programs, the Director of Outreach and Temporary Shelter leads the department’s response to street homelessness. The Division Director supervises, trains and evaluates HSH’s shelter, outreach, navigation center and related staff to support a positive team environment. This position is part of HSH’s Directors team and works closely with its Directors and Managers to implement HSH’s strategic goals.

Essential Duties and Responsibilities:

• Develops, implements, coordinates and oversees Homelessness Response services, Outreach, Shelter, and Navigation Center services in the community for highly vulnerable people experiencing homelessness.  
• Oversees HSH role in interdepartmental collaboration at the Healthy Streets Operations Center, with Public Health, Public Works, Police Department, 311, and Emergency Management representatives.
• Oversees population-specific interventions for adults, seniors, veterans, families with minor children, and transition-aged youth.  
• Acts as liaison by rendering advice on program policies, improving program activities, and supporting collaboration and information sharing between city departments, agencies, programs, and/or community groups with which they work.  
• Develops and monitors Memoranda of Understanding (MOU), contracts, and grant agreements involving Homelessness and Supportive Housing (HSH) and other parties.  
• Develops and implements policies; coordinates activities; and develops and implements systems to ensure the efficient operation of sections and programs.   
• Assesses and re-assesses programs, adjusts plans and programs, efforts and goals and priorities to improve efficiency and effectiveness, and consistency with the strategic framework, while continuing to address major departmental priorities.  
• Develops and implements training curriculum for staff and service providers and monitors training quality and technical assistance needs.  
• Supervises, coaches and trains staff to improve performance and supervisory skills; develops work plans; recruits and hires staff
• Actively participates in departmental leadership and collaborates with other managers and teams.   
• Evaluates procedures, identifies and analyzes problems and issues and may implement and document new procedures within Homelessness Response Services.   
• Coordinates budget preparation and directs the allocation of resources to achieve timely outcomes and measurable goals within budget.   
• Oversees the staffing and responsiveness for emergency response operations for HSH.  
• Serves as a representative to the community for the department and responds promptly and thoroughly to community concerns. 
• Performs other duties as assigned.

Minimum Qualifications

These minimum qualifications establish the education, training, experience, special skills and/or license(s) which are required for employment in the classification.  Please note, additional qualifications (i.e., special conditions) may apply to a particular position and will be stated on the exam/job announcement.

Possession of a Bachelor’s degree from an accredited college or university

Six (6) years of professional experience performing programmatic oversight for a shelter, navigation center, or outreach homeless program, including three (3) years of experience supervising professionals.

Substitution: Possession of a Master’s degree from an accredited college or university in Social Work, Public Policy, or related field may substitute for one (1) year of the required non-supervisory experience.

Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.

DESIRED QUALIFICATION(S): The stated desirable qualifications may be used to identify job finalists at the end of the selection process when applicants are considered for hiring.

• Experience directing and maintaining outreach and shelter operations for local, state or federal agencies and developing policies and procedures.
• Verifiable experience overseeing and directing emergency services operations for local government agencies and developing related policies and procedures.
• Knowledge of or prior experience with programs for homeless and housing services.
• Extensive supervisory experience, including experience supervising supervisors and managers
• Experience with planning and implementing Coordinated Entry systems and programs for people experiencing homelessness.
• Advanced degree and/or clinical certification in social work, public health, or MFT.
• Extensive program management experience in the field of Homelessness and Supportive Housing.
• Significant grants and contracts management experience preferred, including budgeting and monitoring responsibilities.
• Familiarity with HUD and other federal and state funding sources and regulations.
• Working knowledge of laws and regulations governing contract formulation and management; program planning and evaluation techniques; budget and grant preparation and administration.

How To Apply

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process.

  • Select the desired job announcement
  • Select “Apply” and read and acknowledge the information
  • Select either “I am a New User” if you have not previously registered, or “I have Registered Previously”
  • Follow instructions on the screen

Computers are available for the public (from 8:00 a.m. to 5:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor, San Francisco.

Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date.  Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter.  To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file.  Applicants should retain this confirmation email for their records.  Failure to receive this email means that the online application was not submitted or received.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline.  Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

If you have any questions regarding this recruitment or application process, please contact Interim Human Resources Manager, Max Ezekiel by telephone at 415.355.5217 or by email at max.ezekiel@sfgov.org.

Resumes may be attached to the application; however, resumes will not be accepted in lieu of a completed City and County of San Francisco application.

Make sure your application and any attachments to the application submitted at the time of filing are complete and accurate and include details on all experience, education, training and other information that qualifies you for this recruitment. Failure to submit a complete and accurate application at the time of filing may result in your ineligibility for this recruitment.  Only the most qualified applicants will continue on in the selection process.

Selection Procedures

Applications will be screened for relevant qualifying experience and education. Additional mechanisms may be implemented in order to determine candidate’s qualifications.  Only those applicants who most closely meet the needs of the Department will be invited to continue in the selection process.  Applicants meeting the minimum qualifications are not guaranteed advancement in the process.

Applicants may be required to submit verification of qualifying education and experience, at any point in the application, examination or departmental selection processes. Verification of work experience typically must be on the employer’s letterhead, and must include the applicant’s name, job title, description of job duties, dates of service, and signature of the employer. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at http://sfdhr.org/index.aspx?page=456

Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification from this and future job opportunities with the City and County of San Francisco.

Conviction History

As a finalist for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a finalist. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

  •   Candidates for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
  •   Candidates for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Having a conviction history does not automatically preclude you from a job with the City.

If you are selected as a finalist, the hiring department will contact you to schedule a fingerprinting appointment.  

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.


General Information concerning City and County of San Francisco Employment Policies and Procedures:
Important Employment Information for the City and County of San Francisco can be obtained at http://sfdhr.org/information-about-hiring-process or hard copy at 1 South Van Ness Avenue, 4th Floor.

Copies of Application Documents:
Applicants should keep copies of all documents submitted, as these will not be returned.  

Right to Work:
All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States.  

Requests: Applicants with disabilities who meet the minimum eligibility requirements for this job announcement can find information on requesting a reasonable ADA Accommodation at: http://sfdhr.org/information-about-hiring-process#applicantswithdisabilities

Issued:  09/11/2019
Micki  Callahan
Human Resources Director
Department of Human Resources
Recruitment ID Number: 099124


All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.


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