0931 Manager III - Emergency Medical Service Administrator

Recruitment #PEX-0931-075366





Applicants are encouraged to file immediately as this recruitment may close at any time, but no earlier than March 20, 2017  

April 12, 2017:  Revised Minimum Qualifications


Under general administrative direction of the San Francisco Department of Public Health’s (SFDPH) County Health Officer/Director of the Population Health Division, the 0931 Manager III – Emergency Medical Service (EMS) Administrator leads and directs the operation of the EMS Agency. This position has the authority and responsibility to direct and administratively oversee the EMS system for the City and County of San Francisco (CCSF).    

The 0931 Manager III – EMS Administrator performs essential job functions including, but not limited to:

  • Plans, administers, organizes, directs, and coordinates the CCSF Emergency Medical Services system, including services provided by multiple provider agencies in compliance with state and local requirements;
  • Establishes standards for training and certification for all emergency pre-hospital care personnel; oversees/monitors training and certification programs;
  • Enforces applicable laws, regulations, policies, and contract requirements; analyzes and evaluates current and pending legislation related to EMS programs and makes recommendations to the Director of Public Health;
  • Conducts long-range program planning to improve current operations and meet future needs; monitors quality improvement throughout the system;
  • Oversees Medical Plan approval for special events;
  • Directs activities and evaluates performance of agency staff;
  • Develops and implements the annual program budget, and monitors expenditures;
  • Directs emergency medical and disaster planning, in cooperation with SFDPH, including patient tracking and mass casualty incidents;
  • Oversees the Medical Health Operations Area Coordinator (MHOAC) program; provides MHOAC function, including but not limited to mutual aid assessments, at the SFDPH Department Operations Center or the CCSF Emergency Operations Center in time of declared disaster;
  • Administers contracts, memoranda of understanding, and agreements with the 9-1-1 dispatch center, basic and advanced life support ambulance providers, San Francisco Fire Department, the designated Paramedic Advanced Life Support Base Hospital, the designated trauma center, stroke centers, cardiac receiving centers, and other entities providing EMS services;
  • Participates in and oversees the EMS Duty Officer program;
  • Works with SFDPH to provide public education (e.g. Standard Cardiopulmonary Resuscitation (CPR));
  • Represents EMS provider issues in disease control and management programs;
  • Coordinates research efforts between public health and EMS providers; and
  • Prepares required reports such as the EMS Annual Report, San Francisco Health Commission reports; represents the CCSF EMS program with national, state, regional and local agencies.  

The 0931 Manager III – EMS Administrator performs other related duties as assigned/required.  

Compensation and Benefits:  
The normal annual salary range is $113,672 - $145,106.   Appointment above the maximum of the normal salary range, up to $167,986 annually, may be considered based on documented and substantiated recruitment and retention issues or exceptional skills.  A special approval process is necessary for appointment above the normal salary range.  

In addition to a competitive salary, the City and County of San Francisco offers flexible benefit plans with pre-tax elections which include:  medical and dental insurance; retirement plan; deferred compensation plan; Social Security; long-term disability plan; life insurance; management training program; eleven (11) paid holidays annually; five (5) floating holidays; depending on years of service, ten (10), fifteen (15), or twenty (20) vacation days annually; and may earn up to 100 hours paid administrative leave annually.  


Minimum Qualifications

  1. Possession of a Bachelor’s degree from an accredited college or university; AND
  2. Five (5) years (equivalent to 10,000 hours) of professional experience administering Emergency Medical Services (e.g. hospital, public safety, ambulance, etc.).  Qualifying experience must include three (3) years (equivalent to 6,000 hours) of experience supervising Emergency Medical Service Specialists and/or related employees (e.g. Trauma Registered Nurses, Epidemiologists, etc.).  

Substitution:  Additional experience as described above may be substituted for the required degree on a year-for-year basis. Thirty (30) semester units or forty-five (45) quarter units equal one (1) year. 

Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.

Desirable Qualifications:
The stated desirable qualifications may be used to identify job finalists at the end of the selection process when candidates are referred for hiring.

  • Possession of a Master’s degree (or higher) in Health Administration, Business, Public Health, or Public Administration
  • Thorough knowledge of EMS in California, including familiarity with all relevant laws and regulations
  • Demonstrated strong abilities in the areas of leadership, planning, communication, and complex operational management
  • Demonstrated experience in developing, organizing, and monitoring an integrated and complex emergency management system
  • Demonstrated experience implementing medical care monitoring techniques and quality improvement standards for Emergency Medical Services systems
  • Demonstrated excellence in verbal and written communication
  • Ability to establish a high level of credibility and trust with community and health system stakeholders
  • Ability to inspire teams to work together for a common goal  

Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

Verification of required education typically must be a photocopy of the degree or transcript from an accredited college or university.

Verification of required work experience typically must be on the employer’s letterhead, and must include the applicant’s name, job title, description of job duties, dates of employment, hours per week, and signature of the employer, supervisor, or appropriate representative.  City and County of San Francisco (CCSF) employees do not need to submit verification of their City employment, but must submit written verification of outside experience. CCSF employees will not receive credit for experience obtained outside of their classification unless recorded in accordance with the provisions of the Civil Service Rule 110.9.1/111A.11.2.     

How To Apply

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process.

  • Select the desired job announcement
  • Select “Apply” and read and acknowledge the information
  • Select either “I am a New User” if you have not previously registered, or “I have Registered Previously”
  • Follow instructions on the screen

Computers are available for the public (from 8:00 a.m. to 5:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor, San Francisco.

Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date.  Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter.  To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file.  Applicants should retain this confirmation email for their records.  Failure to receive this email means that the online application was not submitted or received.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline.  Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

If you have any questions regarding this recruitment or application process, please contact the exam analyst, Yvette Gamble, by telephone at (415) 554-2911, or by email at yvette.gamble@sfdph.org

Selection Procedures

Departmental Selection Procedures:
The department may implement screening mechanisms in order to determine applicants’ qualifications for this position.  Only applicants most closely meeting the needs of the department will be invited to continue in the selection process.  Applicants meeting the minimum qualifications are not guaranteed advancement through all steps in the selection process.   

Supplemental Questionnaire: 
Applicants will be prompted to complete a Supplemental Questionnaire as part of the online application process that must be submitted with the application by the final filing deadline.  Information provided on the Supplemental Questionnaire must be consistent with the information on the application and is subject to verification.  Applicant responses to the Supplemental Questionnaire will assist with determining if applicants meet the minimum qualifications.  

Conviction History

As a finalist for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a finalist. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

  • Candidates applying for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
  • Candidates applying for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Having a conviction history does not automatically preclude you from a job with the City.

If you are selected as a finalist, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.





Valid licensure/certification/registration as a requirement to perform the job must be kept current throughout duration of employment. Failure to demonstrate/show proof of possession of required valid licensure/certification/registration may result in dismissal and/or termination of employment.   

Note on Personal Protective Equipment (PPE):
Some positions in the Department of Public Health will require the use of personal protective equipment (PPE), including but not limited to gloves, gowns, eye and face protection, and face-fitting respirators. The requirement for the use of PPE may come on short or no notice. Facial hair or any condition that interferes with a face-fitting respirator’s seal (i.e. comes between the sealing surfaces of the respirator and the wearer’s bare skin) is not permitted when face-fitting respirators are worn, including during initial or periodic respirator fit-testing.  

Employees who choose not to shave and do not have either American Disabilities Act (ADA) or Equal Employment Opportunity (EEO) Accommodations do not have the right to alternate work assignments or the option of using a loose-fitting Powered Air Purifying Respirator (PAPR) in place of a FaceFitting Respirator.  

Medical Examination: 
Prior to appointment, at the Department’s expense, applicants may be required to take a tuberculosis (TB) screening test, medical examination, and/or drug test.  

General Information concerning City and County of San Francisco Employment Policies and Procedures:
Important Employment Information for the City and County of San Francisco can be obtained at http://sfdhr.org/information-about-hiring-process or hard copy at 1 South Van Ness Avenue, 4th Floor.

Copies of Application Documents:
Applicants should keep copies of all documents submitted, as these will not be returned.

Right to Work:
All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States.

Applicants with disabilities who meet the minimum eligibility requirements for this job announcement can find information on requesting a reasonable ADA Accommodation at: 

Issued:  March 6, 2017
Micki  Callahan
Human Resources Director
Department of Human Resources
Recruitment ID Number: PEX-0931-075366
DPH/YG/(415) 554-2911  (#01133688, MCCP# 81-252)


All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.


Powered by JobAps