0923 Chief Equity Officer

Manager II

Recruitment #PEX-0923-108731


0923 Chief Equity Officer

Applicants are encouraged to apply as soon as possible as this announcement will remain open until a sufficient candidate pool has been attained. The earliest it may close is 5:00 p.m. on Friday, February 5, 2021.

Who We Are
Through the provision of coordinated, compassionate, and high‐quality services, the Department of Homelessness and Supportive Housing (HSH) strives to make homelessness in San Francisco rare, brief, and one time. The Department provides assistance and support to homeless and at‐risk youth, adults and families to prevent imminent episodes of homelessness and end homelessness for people in San Francisco. Services including outreach, homelessness prevention, emergency shelter, drop‐in centers, transitional housing, supportive housing, short‐term rental subsidies, and support services to help people exit homelessness. For more information about the department, please visit our website.


With mindfulness about the racism and bias that has disproportionately created homelessness among people of color and LGBTQ people, HSH is committed to equity in our Department, systems, and programs. HSH is an equal opportunity employer and does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

What We Do
San Francisco is a pioneer in homeless services and a leader in providing supportive housing as a permanent exit from homelessness. The Department of Homelessness and Supportive Housing (HSH), founded in 2016, is a national leader in the movement to end homelessness by developing a coordinated, equity-driven, client-focused system of compassionate services while piloting innovative models, and implementing best practice solutions with measurable results. HSH’s Homelessness Response System (HRS) oversees and implements a system of care that serves 14,000 people daily. Major programs include: street outreach and service connection through the Homeless Outreach Team (SFHOT); 3,000-bed shelter system for adults and families including shelters for members of the LGBT community and survivors of domestic violence; Navigation Centers that provide temporary shelter to chronically homeless individuals using a low-barrier entry model; rapid rehousing rental subsidies for families, adults, seniors and transitional aged youth; the Problem Solving/Diversional programs including the Homeward Bound program which has helped 11,000 individuals return to stable housing in their city of origin; and robust supportive housing programs over 8,000 units which provide permanent housing and services to formerly homeless individuals and families.

Appointment Type
Permanent Exempt (PEX), full-time position up to three (3) years. This position is excluded by the Charter from the competitive Civil Service examination process, is considered "at will" and serves at the discretion of the Department Head. The exempt employee must participate and be successful in a Civil Service examination process for this position and be selected through an open competitive recruitment process to be considered for a permanent appointment.

What You’ll Be Doing
The Department of Homelessness and Supportive Housing (HSH) is looking for a dynamic self-starter and bold leader to join our team as HSH’s first ever Chief Equity Officer. The Chief Equity Officer will report directly to the Department Head, will serve as a member of Executive Leadership Team, and will partner with the Deputy Director of Programs to develop and drive forward the key strategies of the organization. The Chief Equity Officer will also be HSH’s lead staff person working with HSH’s new DEI Consultant, National Innovation Services. The Chief Equity Officer will need to partner with the Deputy Director of Programs, HSH DEI Committee, HSH Human Resources, San Francisco’s Office of Racial Equity, HSH’s provider network, clients, and other stakeholders to advance HSH DEI initiatives. You will have the opportunity to create, strategize, and implement HSH’s DEI initiatives and play an integral role in creating housing justice. You will partner with internal and external stakeholders to design and enable a DEI strategy by thinking big and bringing ideas to propel HSH’s DEI work forward with long-term results in mind. After collaborating with the Executive Leadership Team and other stakeholders to develop the approach, you will lead the implementation.

The position includes the following responsibilities:

  • Manages and leads the development and execution of the business DEI strategy for San Francisco’s Homelessness Response System and build internal equity, in close collaboration with the Executive Leadership Team, HR, HSH’s DEI Consultant, HSH’s DEI Committee, HSH provider community and other business partners, to define priorities, goals, and measures of success.
  • Manages and leads the development and execution of HSH’s Racial Equity Action Plan (phase 1 of which is currently in draft form) and function as HSH’s lead Racial Equity Leader in all City and community forums. HSH’s Racial Equity Action Plan will focus on building internal equity for employees along side work with partners and community to build equity ultimately for clients of services.
  • Acts as a DEI subject matter expert by contributing perspective, insights, and knowledge, and taking a balanced consultative and systematic approach to enable the organization to achieve measurable results.
  • Provides leadership coaching to all levels of staff via one-to-one and group interactions including but not limited to inclusive leadership practices and implementation of DEI best practices in direct service work.
  • Develops and provides diversity, equity, and inclusion training to staff and community partners.
  • Influences and partners with cross functional working teams, including both internal and community partners and members, to launch timely, effective initiatives.
  • Defines key performance indicators by developing metrics for DEI programs and processes, aligned with business and DEI organizational objectives.
  • Partners directly with HR Manager to develop DEI related HR metrics and assess progress against goals.
  • Partners directly with the Deputy Director of Programs to develop programmatic metrics and assess progress against goals.
  • Drives DEI goal attainment through program management and defined project plans; manage implementation activities, and develop processes, documentation and communications for program/process rollout and ongoing support.
  • Proactively identify risks/challenges, providing solutions, resolving risks/challenges, and overcoming hurdles to drive results.
  • Serves as an ambassador to partners and providers as needed for DEI initiatives.
  • Provides consistent updates on progress and goals to key stakeholders.
  • Establishes and supports DEI initiatives (employee resources groups, affinity groups, professional development communities, formal and informal initiatives).
  • Additional responsibilities as required.

    What We Are Looking For 
    A successful candidate will have experience building effective multi-year DEI strategies, including full life cycle plans in the areas of recruitment, talent management, learning, and engagement. You should understand how these strategies connect with and influence one another. You should have strong project management, facilitation, coaching, consulting, written communication, and analytical skills, and ability to influence and partner cross-functionally with both HR, leaders, community partners and teams. In a small department, the successful candidate will need to roll up their sleeves to not only think big, but also perform the implementation steps to achieve results. 

    Minimum Qualifications

    1. Possession of a baccalaureate degree from an accredited college or university; AND 
    2. Three (3) years of professional experience with an emphasis on implementing diversity, equity, and inclusion solutions or leading workplace diversity, equity, and inclusion programs which improves equity for staff and customers of services, including one year of experience coaching employees or providing consultation on DEI related matters. 

    Applicants may substitute up to 2 years of the required education with additional years qualifying experience. One year (2000 hours) of additional qualifying experience will be considered equivalent to 30 semester units/45 quarter units.

    Desirable Qualifications
    The stated desirable qualifications may be used to identify job finalists at the end of the selection process when candidates are referred to hiring.

    • Two years of supervisory experience.
    • Experience with and understanding of the causes of homelessness and best practice solutions to create housing justice.
    • Experience supporting individuals reliving racial trauma while participating in DEI initiatives
    • Experience building a DEI strategy from the ground up, including design of roadmaps to drive incremental progress towards long-term vision and goals.
    • Experience in a client service or customer-facing leadership role, enabling organization to build and execute their DEI plan to achieve measurable results.
    • Deep understanding of societal systems of bias, and ability to apply this knowledge to invent, evolve, improve, and simplify business and HR processes.
    • Deep understanding of DEI analytics, including how to drive impact in recruitment, talent, and inclusion metrics.
    • Experience demonstrating high judgment and working with confidential or highly sensitive subject matter.
    • Ability to manage multiple concurrent projects and drive them to completion using project/program management tools.
    • Excellent written, verbal communication, and interpersonal skills.

    Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.

    One year full-time employment is equivalent to 2,000 hours (2,000 hours of qualifying work experience is based on a 40 hour work week). Any overtime hours that you work above 40 hours per week are not included in the calculation to determine full-time employment.

    How To Apply

    Applications for City and County of San Francisco jobs are only accepted through an online process. Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process.

    • Select the desired job announcement
    • Select “Apply” and read and acknowledge the information
    • Select either “I am a New User” if you have not previously registered, or “I have Registered Previously”
    • Follow instructions on the screen

    In line with the Official Public Health Order to slow the spread of COVID-19, “shelter-in-place” has been issued for all San Francisco residents that is expected to be in effect until further notice. As a result, Department of Human Resources (DHR)’s office (located at 1 South Van Ness Avenue, 4th Floor, San Francisco, CA 94103) is currently closed to the general public. If you have any questions, please feel free to email the Human Resources Analyst listed on this announcement.

    Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com).

    Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

    All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

    Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores. If you have any questions regarding this recruitment or application process, please contact HSH's Human Resources Manager, Melanie Laman, by email at melanie.laman@sfgov.org.

    Resumes may be attached to the application; however, resumes will not be accepted in lieu of a completed City and County of San Francisco application.

    Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found here.

    Verification of qualifying experience, when requested, must be documented on the employer's business letterhead and must include the name of the applicant, job title(s), dates of employment, description of job duties performed, and signature of the employer or the employer’s authorized representative. Experience claimed in self-employment will only be accepted if supported by documents verifying income, earnings, business license and experience comparable to minimum qualifications above. Copies of income tax papers or other documents listing occupation and total earnings must be submitted. Employees of the City and County of San Francisco may submit performance evaluations showing duties performed to verify qualifying City experience. City employees will receive credit for the duties of the class to which appointed. Credit for experience obtained outside of the employee's class will be allowed only if recorded in accordance with the provisions of Civil Service Commission Rules. Verification may be waived if impossible to obtain. The applicant must submit a signed statement explaining why verification cannot be obtained. Waiver requests will be considered on a case-by-case basis. Failure to provide the required verification, or request for waiver when requested may result in rejection of application.

    Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco. Make sure your application and any attachments to the application submitted at the time of filing are complete and accurate and include details on all experience, education, training and other information that qualifies you for this recruitment. Failure to submit a complete and accurate application at the time of filing may result in your ineligibility for this recruitment or inability to receive full credit for scoring purposes. Any new information concerning work experience, education, training and other information that is submitted after the filing deadline may not be used for scoring or considered to determine whether you meet the minimum qualifications.

    Selection Procedures

    The selection process will include evaluation of applications in relation to minimum requirements. Applicants meeting the minimum qualifications are not guaranteed advancement to the interview. Depending on the number of applicants, the Department may establish and implement additional screening mechanisms to comparatively evaluate the qualifications of candidates. If this becomes necessary, only those applicants whose qualifications most closely meet the needs of the Department will be invited to participate in the oral/performance interview.

    Final candidate(s) will be invited to take the Supervisory Test Battery (STB). The exam results will be for departmental informational purposes only.

    Tuberculosis Screening
    Prior to appointment, applicants may be required to take a tuberculosis (TB) screening test.

    Conviction History

    As a selected candidate for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a selected candidate. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

    • Candidates for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
    • Candidates for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

    Having a conviction history does not automatically preclude you from a job with the City.

    If you are a selected candidate, the hiring department will contact you to schedule a fingerprinting appointment.

    Disaster Service Workers

    All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.


    Reasonable Accommodation Request
    Applicants with disabilities who meet the minimum eligibility requirements for this job announcement can find information on requesting a reasonable accommodation here.

    Terms of Announcement
    Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at www.jobaps.com/sf.

    Copies of Application Documents
    Applicants are advised to keep copies of all documents submitted. Submitted documents become a permanent part of the exam record and will not be returned. The hiring department may require applicants to submit the same documents and/or additional documents at a later date.

    Right to Work
    All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States.

    General Information Concerning City and County of San Francisco Employment Policies and Procedures
    Important employment information for the City and County of San Francisco can be obtained online here or hard copy at 1 South Van Ness Avenue, 4th Floor.

    Issued: 1/25/21
    Carol Isen
    Acting Human Resources Director
    Department of Human Resources
    Recruitment ID #: 108731


    All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

    For more information about benefits, please click here.

    Click on a link below to apply for this position:

    Fill out the Supplemental Questionnaire and Application NOW using the Internet.
    View and print the Supplemental Questionnaire. This recruitment requires completion of a supplemental questionnaire. You may view and print the supplemental questionnaire here.

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