0923 Manager II - Social Responsibility & Workforce Development

Recruitment #PEX-0923-099220



Appointment Type: Permanent Exempt. The position is excluded by the Charter from competitive civil service examination process. The successful candidate shall serve at the discretion of the appointing officer.


The Port of San Francisco is an enterprise agency of the City and County of San Francisco and is governed by a Commission of five members appointed by the Mayor. The Port Commission is responsible for overseeing a broad range of waterfront commercial, maritime, and public access facilities that are held in public trust for the people of California. The Port’s jurisdiction covers approximately 7.5 miles of waterfront land from Pier 98, near Hunter’s Point in the southern part of San Francisco, to Fisherman’s Wharf in the northern part of the City.

The Port’s diverse business portfolio includes over 550 ground, commercial, retail, office, industrial and maritime industrial leases including cargo shipping, ship repair, excursion boats, ferry boats, fishing and fish processing/distribution, tourism, filming, harbor services, and cruise-shipping. With some of the most modern and flexible shipping-terminal facilities on the West Coast, as well as naturally deep water, the Port can handle just about any type of cargo, including containers, break-bulk, neo-bulk, automobiles, and project cargoes.

The Port of San Francisco has many internationally recognized landmarks such as Fisherman’s Wharf, Pier 39, the Exploratorium, the Ferry Building and Oracle Park, home of the San Francisco Giants baseball team. With its unique and historic properties, the Port is home to a variety of tenants and uses. The Port Commission over the last five decades has led a remarkable transformation of the Port; maintaining its industrial maritime heritage while developing new uses, including commercial and public activities, that have helped San Francisco remain one of the most visited and popular cities on the globe.


Job Description

Under general direction, the Social Responsibility and Workforce Development Manager is responsible for managing the Port’s policies and programs that connect the Port’s productivity and economic success to local residents and surrounding communities adjacent to the Port.  The position is also responsible for developing and implementing new policies and programs such as an economic impact policy and racial equity action plan, to contribute to the economic enhancement of surrounding communities, particularly those that have been historically disadvantaged and to ensure that the Port makes equity, diversity and inclusion an integral part of the Port’s culture, strategies and goals.    The position will support diversity in contracting to give small, locally owned, and minority-owned businesses a seat at the table when large contracts are being awarded.  The position will partner with Port lines of business to ensure external equity goals and objectives related to workforce development and the First Source Hiring program are achieved.  The position will coordinate closely with City agencies, including the Contract Monitoring Division and the Office of Economic and Workforce Development, that are responsible for ensuring economic benefits for local residents and businesses.   The position fosters community participation and collaboration in various decision-making processes, functions as a visible advocate and resource to advance equitable access to Port economic opportunities and leads initiatives to increase small business opportunities and create viable economic opportunities.  The position also leads the Port’s efforts to comply with all City polices regarding racial equity, coordinating both internal and external work to ensure that the Port advances racial equity.   


  • Identify and create outreach programs and initiatives to enhance the Port’s community engagement and interaction.  Elicit and assess information by holding meetings and small focus groups to understand how the Port can effectively integrate and better partner with the community and local businesses, respond to community and stakeholder needs; identify opportunities for improvement and work to implement changes and solutions to promote equity.  


  • In collaboration with the Port’s Human Resources division develop proactive outreach, engagement and coordination to identify and promote workforce programs by partnering with various city agencies, schools and training programs, professional organizations and associations, trade associations, labor unions, local community-based organizations and other key stakeholders to identify and broker apprenticeships, training opportunities and career pipeline efforts within the Port and for contracting opportunities that support the Port’s lines of business.  


  • Serve as a liaison and function as a resource to guide information to key community partners, potential contractors and vendors interested in exploring Port and City procurement, contracting, construction and tenant opportunities and ensure that equity and inclusion initiatives are coordinated effectively.  


  • Cultivate and actively maintain positive and effective working relationships with all internal and external stakeholders including policy makers, community stakeholders, and larger city community.  


  • Develop comprehensive metrics and key performance indictors to track, assess and report on the effectiveness of strategies, existing and new programs, such as results in the Local Small Business and Disadvantaged Business Enterprise contracting programs, the First Source Hiring Program with Port tenants, the Southern Waterfront Beautification Policy, and the Port’s Strategic Plan.  Regularly provide status report to the Executive Director, senior management and the Port Commission.  


  • Recommend creative solutions to often complex, sensitive issues that require flexibility, awareness and understanding of varied interests.


Minimum Qualifications


These minimum qualifications establish the education, training, experience, special skills and/or license(s) which are required for employment in the classification. Please note, additional qualifications (i.e., special conditions) may apply to a particular position and will be stated on the exam/job announcement.

Possession of a baccalaureate degree from an accredited college or university in public policy, public or business administration, sociology, planning, psychology, social studies, communications or related field; AND

Three (3) years professional experience developing and or implementing policy, advocacy, social responsibility, community and economic development, workforce development, community development, program development or human resources; AND

License and Certification:
Possession of a valid California driver’s license (to be presented at time of employment). Applicants selected for employment must be insurable and maintain insurability under the department’s automobile liability insurance policy.


Education Substitution: Additional qualifying experience as described above may substitute for the education requirement on a year-for year basis. (One year of work experience is equal to 30 semester or 45 quarter units). 



The Ideal Candidate

·         Experience working with programs that focus on outreach efforts aimed at educating and developing opportunities aimed at securing contracts for small local and community businesses.

·         Awareness of issues and unique cultural nuances relative to local communities and stakeholder groups.

·         Diplomatic and politically astute to understand and navigate local community and social politics.

·         High level of emotional intelligence, ethical standards, professional transparency and integrity.

·         Strong interpersonal skills with an approachable demeanor, consensus building skills and ability to communicate clearly and relate genuinely with people from varied backgrounds in a respectful and courteous manner.

·         Ability to evaluate issues and propose solutions or effective courses of action.

·         Ability to adapt, establish and maintain effective working relationships with city agencies, officials and representatives of local and community-based agencies, organizations and interested groups.


How To Apply

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process.

  • Select the desired job announcement, PEX-0923-099220 
  • Select “Apply” and read and acknowledge the information
  • Select either “I am a New User” if you have not previously registered, or “I have Registered Previously”
  • Follow instructions on the screen

Computers are available for the public (from 8:00 a.m. to 5:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor, San Francisco.

Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date.  Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter.  To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file.  Applicants should retain this confirmation email for their records.  Failure to receive this email means that the online application was not submitted or received.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline.  Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

If you have any questions regarding this recruitment or application process, please contact the exam analyst, Suzette Love, by telephone at 415-274-0569, or by email at Suzette.Love@sfport.com  


Selection Plan


The application materials will be screened for relevant qualifying experience. Additional screening mechanisms may be implemented in order to determine candidates’ qualification. Only those applicants who most closely meet the needs of the hiring department will be invited to participate in the selection process. Applicants meeting the minimum qualifications are not guaranteed advancement to the interview.

Conviction History

As a selected candidate for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a selected candidate. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

  • Candidates for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
  • Candidates for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Having a conviction history does not automatically preclude you from a job with the City.

If you are a selected candidate, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.


Applicants with disabilities who meet the minimum eligibility requirements for this job announcement can find information on requesting a reasonable ADA Accommodation at: http://sfdhr.org/information-about-hiring-process#applicantswithdisabilities.



General Information concerning City and County of San Francisco Employment Policies and Procedures can be obtained at http://www.sfdhr.org/index.aspx?page=20 or hard copy at 1 South Van Ness Avenue, 4th Floor.



Copies of Application Documents:

Applicants should keep copies of all documents submitted, as these will not be returned.



Right to Work:

All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States.




Micki Callahan, Director

Department of Human Resources

Announcement #099220

Issued:  October 25, 2019

Port/SL (415) 274-0569


All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.


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