0922 Manager I - County Veterans Service Officer

Recruitment #PEX-0922-904091


Appointment Type: Permanent Exempt. The position is excluded by the Charter from competitive civil service examination process. The successful candidate shall serve at the discretion of the appointing officer.

Directs all functions and activities of the County Veterans Service Office (CVSO); develops and implements CVSO policies, goals and objectives ensuring the enforcement of all applicable laws, ordinances and regulations. Prepares reports to Department Heads, Boards and Commissions; manages staff of Veterans Claims Representatives who perform a variety of duties helping veterans and their dependents obtain benefits and services through interviews and counseling. 

This position requires strong leadership and relationship building ability, as well as excellent critical thinking and analytical skills. In addition, the ideal candidate must possess excellent communication and negotiation skills and the ability to build relationships with internal and external stakeholders; must be able to lead and coordinate people who work across multiple disciplines within and outside unit boundaries; must coordinate budget preparation, monitoring of expenditures and financial reporting for the CVSO.


1.     Monitors CVSO’s staff assignments and service levels required to accomplish the office’s goals and objectives; directs the identification of service enhancements to meet veterans’ needs.

2.     Develops and administers CVSO’s budget, prepares budget requests and forecasts, and monitors and approves expenditures.

3.     Manages the allocation of resources and service levels to meet veterans’ needs; including benefits and programs related to education, disability pensions, employment, loans, life insurance, hospitalization, and burial entitlements

4.     Manages organizational changes and provide direction to office staff.

5.     Reviews, analyzes, and interprets regulations and proposed legislation related to established and new programs/benefits and disseminates information to staff.

6.     Establishes strategy for program’s outreach and services to homeless veterans and veterans with disabilities at off-site locations.

7.     Analyzes projections of county recipients of federal and state veterans’ programs and estimates annual receipts into the county from all federal and state agencies in relation to veterans’ programs.

8.     Liaises between executive management, veterans’ organizations (at county, district and state levels), staff, and volunteers; provides information regarding department (federal and state) programs and services to Boards and Commissions.

9.     Consults with Agency’s public information officer and veterans advocate groups for the purpose of responding to the media concerning current rules, regulations, changes and trends in the veterans’ benefit domain.

10.  Performs any other veterans-related services as requested by the Board of Supervisors.

11.  Oversees the program’s outreach and services to homeless veterans and veterans with disabilities at off-site locations.

12.  Administers Veterans’ aid as provided in Military and Veterans Code.

13.  Investigates all claims, applications, or request for aid in their area of operation.

Minimum Qualifications

Education:  Possession of a baccalaureate degree from an accredited college or university in public administration, business administration, sociology or closely related field; AND

Experience: Three (3) years of verifiable progressively responsible experience working in a federal, state, county, non-profit assisting veterans to identify and  obtain benefits, and/or making referrals to obtain benefits; AND

Veteran status as defined in the California Military and Veterans Code (MVC), section 980; AND

Accreditation by the California Department of Veteran Affairs (pursuant to Title 38, code of Federal Regulations, 14.629) must be obtained within six (6) months of employment.

Education Substitution: Additional experience as described above may be substituted for the required degree on a year for year basis. Thirty (30) semester units or forty-five (45) quarter units equal one (1) year.

Experience Substitution: Possession of a Juris Doctorate (J.D.) or Master's degree may substitute for one (1) year of the required professional experience.

How To Apply

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process.

·       Select the desired job announcement (PEX-0922-904091)

·       Select “Apply” and read and acknowledge the information

·       Select either “I am a New User” if you have not previously registered, or “I have Registered Previously”

·       Follow instructions on the screen

Computers are available for the public (from 8:00 a.m. to 5:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor, San Francisco.

Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date.  Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter.  To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file.  Applicants should retain this confirmation email for their records.  Failure to receive this email means that the online application was not submitted or received.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline.  Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

If you have any questions regarding this recruitment or application process, please contact the exam analyst, John Kraus, by telephone at 415-557-5856, or by email at john.c.kraus@sfgov.org.

Selection Plan

The selection process will include evaluation of applications in relation to minimum requirements.

Selection Procedures

The selection process will include evaluation of applications in relation to minimum qualifications and the knowledge, skills and abilities of the position. Depending on the number of applicants, the Department may establish and implement additional screening mechanisms to comparatively evaluate the qualifications of candidates. If this becomes necessary, only those applicants whose qualifications most closely meet the needs of the Department will be invited for an interview. 

Conviction History

As a selected candidate for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a selected candidate. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

·       Candidates for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.

·       Candidates for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Having a conviction history does not automatically preclude you from a job with the City.

If you are a selected candidate, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.


General Information concerning City and County of San Francisco Employment Policies and Procedures:
Important Employment Information for the City and County of San Francisco can be obtained at http://sfdhr.org/information-about-hiring-process or hard copy at 1 South Van Ness Avenue, 4th Floor.

Copies of Application Documents:
Applicants should keep copies of all documents submitted, as these will not be returned.

Right to Work:
All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States.

Applicants with disabilities who meet the minimum eligibility requirements for this job announcement can find information on requesting a reasonable ADA Accommodation at: 

Information regarding requests for Veterans Preference can be found at: 


All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.

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