0922 Director of City Hall Events

Manager I

Recruitment #PEX-0922-096196


APPOINTMENT TYPE: Permanent Exempt (PEX), this position is excluded by the Charter from the competitive Civil Service examination process and shall serve at the discretion of the Appointing Officer.


San Francisco City Hall is a magnificent historic landmark, the “people’s palace” of the City. It is considered one of the finest special event venues in the country, hosting more than 700 events annually that generate over $2.5 million in revenues. With its diverse mix of light courts, stunning balconies and galleries, the building hosts —sometimes simultaneously — events ranging from small, intimate weddings to large, high-profile galas, concerts, private events, and community or civic events for up to 3,000 people.


Under general direction of the City Administrator, the 0922 Director of City Hall Events is responsible for managing the San Francisco City Hall Events Office (CHEO).

CHEO coordinates all special events in San Francisco City Hall, including: communicating with clients (i.e. nonprofits, corporations, wedding clients, City agencies, event vendors, event producers, and event planners), conducting site visits, scheduling events and associated load-ins, executing contracts, advising on best practices for facility use, and overseeing accurate invoicing and collection of fees.

CHEO is responsible for ensuring compliance with building rules and regulations regarding safety, personal conduct, and protection of the facility and its equipment. It also markets the venue locally, nationally, and internationally. The Director ensures the department’s fiscal year revenue goals are met; coordinates building uses with clients, vendors, and other City staff; manages a booking staff of three full-time administrative positions and eight as-needed event managers; collaborates with multiple City departments, including Real Estate Department engineers and custodians, and Sheriff’s Department security; maintains the department’s website and other promotional materials; develops policies and procedures for events management; maintains a robust list of qualified event vendors through an annual Request for Qualifications process; maintains inventory of rental equipment; and reports on program performance to the City Administrator.

The Director interacts with individuals including elected/appointed officials, neighborhood representatives, and high level representatives of the business, nonprofit, and international communities. Qualified candidates will have experience working in a fast-paced, high-pressure environment where change is constant. Excellent negotiation skills and a high degree of tact, diplomacy, and initiative are required for this position, including the ability to decline requests when necessary to conform to City policies and obligations. Polished and professional demeanor is required at all times. Night, evening and weekend work will be required.


1.  Supervises, trains and evaluates the activities of personnel, and coordinates and monitors the work of consultants and contractors working at events; works with other City departments (e.g., Sheriff and Real Estate Department managers/staff) to evaluate and implement goals, identify any problems/issues/deficiencies, and improve policies and procedures.

2.  Monitors expenditures and financial reporting, maintains financial records, and participates in budget development by providing detailed justification and persuasive arguments for proposals or initiatives.

3.  Directs the allocation of staff to achieve successful events and division outcomes, cognizant of schedule, labor, jurisdictional, state/federal/local laws, and other relevant matters.

4.  Working with other departments and the City Administrator, develops and implements operational policies and strategic plans to ensure the efficient operation of the office, both overall and on an event-by-event basis.

5.  Represents the Office of the City Administrator in meetings with other City departments and elected/appointed officials.

6.  Maintains website and promotional materials.

7.  Manages scheduling of City Hall using ArtifaxEvent venue management software, including distributing calendars detailing event uses and facility maintenance projects.

8.  Performs related duties as assigned.

Minimum Qualifications

1.  Possession of a baccalaureate degree from an accredited college or university; AND

2.  Five (5) years of progressively responsible professional experience managing/producing events at a large venue (e.g., hotel, convention facility, or in an event planning/production organization), demonstrating high organizational/communication/follow-up skills, and an understanding of all aspects of event management/production, including, but not limited to: catering logistics, event rentals, security, and design, as well as audio, lighting and video.

SUBSTITUTION:  Additional professional level experience may substitute for education on a year-for-year basis.


  • Two (2) or more years of this experience includes supervision of skilled employees demonstrating an ability to delegate effectively to subordinates.
  • Experience working in a public/political environment is a plus.
  • Computer skills including Microsoft Office (Word, Excel, PowerPoint).
  • Experience using Drupal website content management systems and ArtifaxEvent venue management software is a plus.

    VERIFICATION: Applicants may be required to submit verification of qualifying education and experience at any point in the application and/or departmental selection process. Written verification (proof) of qualifying experience must verify that the applicant meets the minimum qualifications stated on the announcement. Written verification must be submitted on employer’s official letterhead, specifying name of employee, dates of employment, types of employment (part-time/full-time), job title(s), description of duties performed, and the verification must be signed by the employer. City employees will receive credit for the duties of the class to which they are appointed. Credit for experience obtained outside of the employee’s class will be allowed only if recorded in accordance with the provisions of the Civil Service Commission Rules. Experience claimed in self-employment must be supported by documents verifying income, earnings, business license and experience comparable to the minimum qualifications of the position. Copies of income tax papers or other documents listing occupations and total earnings must be submitted. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at http://sfdhr.org/index.aspx?page=456.

    NOTE: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

    How To Apply

    Applications for City and County of San Francisco jobs are only accepted through an online process. Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process.

    • Select the desired job announcement
    • Select “Apply” and read and acknowledge the information
    • Select either “I am a New User” if you have not previously registered, or “I have Registered Previously”
    • Follow instructions on the screen

    Submission of a resume, cover letter, and the online supplemental questionnaire is REQUIRED at the time of filing and must be attached to the online application. The cover letter should also include a statement about why you are interested in the position and why you believe you are the ideal candidate for this role. Late or incomplete submissions will not be considered. Mailed, hand delivered or faxed documents/applications will not be accepted.

    1. To submit a COVER LETTER using the online application:

    • Select the “Other” tab in the online application
    • Follow instructions given on screen

    2. To submit a RESUME using the online application:

    • Select the “Resume” tab in the online application
    • Follow instructions given on screen

    3. To submit the SUPPLEMENTAL QUESTIONNAIRE using the online application:

    • Applicants will be prompted to complete the supplemental questionnaire during the online application process.

    Computers are available for the public (from 8:00 a.m. to 5:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor, San Francisco.

    Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org).

    Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

    All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

    Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores. If you have any questions regarding this recruitment or application process, please contact the analyst at (415) 554-6000.

    Selection Procedures

    Applications will be screened for relevant qualifying experience. Additional screening mechanisms may be implemented in order to determine candidates’ qualifications. Only those applicants who most closely meet the needs of the Agency will be invited to participate in the selection process. Applicants meeting the minimum qualifications are not guaranteed advancement to the interview. Qualified applicants with disabilities requiring reasonable accommodation in the selection process must contact the Agency by phone at (415) 554-6000 or, if hearing impaired at (415) 554-6015 (TTY).


    Conviction History

    As a selected candidate for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a selected candidate. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

    • Candidates for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
    • Candidates for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

    Having a conviction history does not automatically preclude you from a job with the City.

    If you are a selected candidate, the hiring department will contact you to schedule a fingerprinting appointment.

    Disaster Service Workers

    All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.


    General Information concerning City and County of San Francisco Employment Policies and Procedures: Important Employment Information for the City and County of San Francisco can be obtained at http://www.sfdhr.org/index.aspx?page=20 or hard copy at 1 South Van Ness Avenue, 4th Floor.

    Copies of Application Documents: Applicants should keep copies of all documents submitted, as these will not be returned.

    Right to Work: All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States.


    All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

    For more information about benefits, please click here.

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