8602 Emergency Services Coordinator II

Recruitment #PBT-8602-099399


Filing deadline has been extended to expand applicant pool - previous applicants under recruitment #PBT-8602-099399 do not need to reapply

This is a Position Based Test conducted in accordance with Civil Service Rule 111A.

The San Francisco Department of Emergency Management (DEM) manages disaster preparation, mitigation, and response; 9-1-1 dispatch, and homeland security grant distribution for the City and County of San Francisco. DEM was created in 2006 by local legislation that reorganized the Emergency Communications Department and the Office of Emergency Services into a single agency. For more information on the Department of Emergency Management, please visit: http://www.sfdem.org/.

Position Description: The San Francisco Department of Emergency Management (DEM) is currently hiring two (2) permanent, full-time Watch Center Operations Specialists in classification 8602 Emergency Services Coordinator II. The eligible list resulting from this examination process may also be used to fill other vacancies in classification 8602 Emergency Services Coordinator II.

Under the general direction of the Watch Center Coordinator, the Emergency Services Coordinator II is responsible for performing and coordinating difficult disaster and emergency planning work in the areas of citywide emergency services and homeland security or public safety. The Emergency Services Coordinator II responds to local events, disasters, and emergencies; develops, coordinates, and implements operational policies and procedures to maintain operational readiness; and researches and analyzes best practices in the field of disaster and emergency planning.

The Emergency Services Coordinator II also serves as the lead Duty Officer for the Watch Center. During an organized response to an incident and/or an activation of the Emergency Operations Center (EOC), these positions will ensure that technological systems and facilities are functional to support a coordinated event response.

Additional essential functions of the Watch Center Operations Specialist position include, but are not limited to, the following:

· Confirms the scope and nature of incidents by analyzing information from multiple sources

·  Serves as a point of contact for Emergency Management personnel to provide critical information, updates, and support during the monitoring, response, and recovery phases of an event

·  Ensures that information regarding multi-agency responses or incidents is communicated to the appropriate City departments, stakeholders, and/or elected officials in a timely manner

·  Provides support to coordination and communication efforts in the field at large events and/or incidents

·  Produces deliverables for response agencies such as mapping support, situation reports, images, liaison updates, and after-action reports

·  Manages and analyzes data related to citywide response efforts

·  Conducts communication system checks and maintains directory lists to ensure that emergency alert notification systems and equipment are up-to-date and reliable

·  Updates and maintains documentation systems to improve the processes of the Emergency Operations Center and Alternate Emergency Operations Center

·  Proposes policies to improve the functionality and use of technological systems and the coordination of event responses

·  Provides routine training to staff members as well as feedback and guidance after an emergency event 

·  Documents processes and response activities

·  Attends Emergency Operations meetings with other City and/or partner agencies    

Working Conditions: The Watch Center Operations Specialist will be required to work during non-business hours after completion of training such as nights, holidays, and/or weekends.

Minimum Qualifications

1a. Possession of a baccalaureate degree from an accredited college or university AND two (2) years of experience in emergency/disaster planning and management or a closely related field; OR

1b. Possession of a baccalaureate degree from an accredited college or university in Business, Public Administration, Emergency Management or a closely related field AND one (1) year of experience in emergency/disaster planning and management or a closely related field; OR

1c. Possession of a master’s degree from an accredited college or university in Business, Public Administration, Emergency Management or a closely related field; AND

2. Completion of United States Department of Homeland Security, FEMA, Emergency Management Institute Courses: IS 100.b or ICS 100, IS 200.b or ICS 200, and IS 700/800; AND

3. Possession and maintenance of a valid driver’s license (a valid California driver's license is required at the time of appointment).

Additional experience in emergency/disaster planning and management, as described above, may substitute for the required degree on a year-for-year basis. Thirty (30) semester units or forty-five (45) quarter units equal one (1) year.

Desirable Qualifications:
The stated desirable qualifications may be used to identify job finalists at the end of the selection process when candidates are referred for hiring.

·         Familiarity with CCSF EOC Operations and participation in special events/real world activation

·         Knowledge of DES Duty Officer Program and supporting protocols

·         Comfort with technical systems (e.g. computer networking, user administration, etc.)

·         Familiarity with communications/warning systems (e.g. OASIS, MSAT, EAS, WEA, etc.)

·         Completion of additional FEMA courses

·         Public safety and/or military experience

Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.

Note: One year of full-time employment is equivalent to 2000 hours (2000 hours of qualifying work experience is based on a 40 hour work week). Any overtime hours that you work above forty (40) hours per week are not included in the calculation to determine full-time employment.

How To Apply

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process.

·      Select the desired job announcement

·      Select “Apply” and read and acknowledge the information

·      Select either “I am a New User” if you have not previously registered, or “I have Registered Previously”

·      Follow instructions on the screen   

Computers are available for the public (from 8:00 a.m. to 5:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor, San Francisco.

Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications. Resumes may be attached to the application; however, resumes will not be accepted in lieu of a completed City and County of San Francisco application.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores. If you have any questions regarding this recruitment or application process, please contact the exam analyst, Kacie Kesler, by telephone at (415) 558-3859, or by email at kacie.kesler@sfgov.org.



Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at http://sfdhr.org/index.aspx?page=456

Verification of qualifying experience, when requested, must be documented on the employer's business letterhead and must include the name of the applicant, job title(s), dates of employment, hours worked, description of job duties performed, and signature of the employer or the employer’s authorized representative. Experience claimed in self-employment will only be accepted if supported by documents verifying income, earnings, business license and experience comparable to minimum qualifications above. Copies of income tax papers or other documents listing occupation and total earnings must be submitted. Employees of the City and County of San Francisco may submit performance evaluations showing duties performed to verify qualifying City experience. City employees will receive credit for the duties of the class to which appointed. Credit for experience obtained outside of the employee's class will be allowed only if recorded in accordance with the provisions of Civil Service Commission Rules. Verification may be waived if impossible to obtain. The applicant must submit a signed statement explaining why verification cannot be obtained. Waiver requests will be considered on a case-by-case basis. Failure to provide the required verification or request for waiver may result in rejection of application.

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco. Make sure your application and any attachments to the application submitted at the time of filing are complete and accurate and include details on all experience, education, training and other information that qualifies you for this recruitment. Failure to submit a complete and accurate application at the time of filing may result in your ineligibility for this recruitment or inability to receive full credit for scoring purposes. Any new information concerning work experience, education, training and other information that is submitted after the filing deadline may not be used for scoring or considered to determine whether you meet the minimum qualifications.

Selection Procedures

Minimum Qualification Supplemental Questionnaire (Weight: Qualifying)
Candidates will be prompted to complete a Supplemental Questionnaire as part of the online employment application. This Minimum Qualification Supplemental Questionnaire is designed to obtain specific information regarding an applicant's experience in relation to the minimum qualifications for this position. Applicants must also complete the official application. It is essential that applicants provide complete information in identifying their education, experience and training. The Minimum Qualification Supplemental Questionnaire will be used to evaluate if the applicant possesses the required minimum qualifications.

Oral Examination (Weight: 100%):
Candidates who meet the minimum qualifications will be invited to participate in an Oral Examination designed to measure knowledge, skills, and/or abilities in job-related areas which may include but not be limited to: knowledge of principles, practices, purposes, scopes and techniques of various phases of disaster planning and plan writing; knowledge of statistical and research methods and the sources of information and data related to disaster planning and homeland security grants; ability to research, collect, analyze and interpret data pertaining to emergency planning and homeland security grants; ability to speak clearly, concisely and effectively to communicate work-related information; ability to prepare technical reports, records and other documents related to emergency planning/management; ability to deal tactfully and effectively with the general public, government officials, professional and technical persons and employees; and the ability to use a computer to research, extract, and process information and prepare correspondences, written reports, and other documents.

Candidates must achieve a passing score on the Oral Examination in order to be ranked on the eligible list.  Candidates will be placed on the eligible list in rank order according to their final score.  The department may utilize additional selection procedures to make a final hiring decision.

Certification Rule: 
The certification rule used for the eligible list resulting from this selection procedure will be the Rule of Ten (10) Scores. Additional position-specific selection mechanisms may be conducted by the hiring department prior to making final hiring decisions.

Eligible List/Score Report: 
A confidential eligible list of applicant names that have passed the civil service examination process will be created and used for certification purposes only. An examination score report will be established so applicants can view the ranks, final scores, and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission. Information can be found at: http://www.sfdhr.org/index.aspx?page=20#eligiblelists.

The duration of the eligible list resulting from this examination process will be six (6) months, and may be extended with the approval of the Human Resources Director.

Upon approval of the Human Resources Director (see Civil Service Rule 111A.26.5), the eligible list resulting from this announcement may be used by other departments that also use this classification or a similar classification. To find other Departments which use this classification, please visit: http://www.sfdhr.org/Modules/ShowDocument.aspx?documentID=21246. Search that document by title or job code to see which departments use the classification.

Conviction History

As a selected candidate for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a selected candidate. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

  • Candidates for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
  • Candidates for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Having a conviction history does not automatically preclude you from a job with the City.

If you are a selected candidate, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.



Reasonable Accommodation Request:
Applicants with disabilities requiring reasonable accommodation can find information on requesting a reasonable accommodation at

Veterans Preference
Information regarding requests for Veterans Preference can be found at http://sfdhr.org/information-about-hiring-process#veteranspreference.

Seniority Credit in Promotional Exams:
Information regarding Seniority Credit can be found at http://sfdhr.org/information-about-hiring-process#senioritycredit.

Terms of Announcement: 
Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. Clerical errors may be corrected by the posting of the correction on the Department of Human Resources website at www.jobaps.com/sf

The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is ‘abuse of discretion’ or ‘no rational basis’ for establishing the position description, the minimum qualifications and/or the certification rule. Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director. Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date.

Copies of Application Documents:
Applicants are advised to keep copies of all documents submitted. Submitted documents become a permanent part of the exam record and will not be returned. The hiring department may require applicants to submit the same documents and/or additional documents at a later date. Information regarding copies of applicant documents can be found at http://sfdhr.org/information-about-hiring-process#copies.

Right to Work:
All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States. Information regarding Right to Work can be found at http://sfdhr.org/information-about-hiring-process#identification.

Additional Information:
General Information concerning City and County of San Francisco Employment Policies and Procedures may be found online at http://www.sfdhr.org/index.aspx?page=20 or hard copy at One South Van Ness Avenue, 4th Floor.

Exam Type: CPE
Issued: 08/27/2019, Amended 09/09/2019

Micki Callahan
Human Resources Director
Department of Human Resources
Recruitment ID #:
DEM / KK / (415) 558-3859


All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.


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