8340/8578 Senior Supervising Institution Manager

Recruitment #PBT-8340-903402




Also Class 8578 Senior Supervising Institution Manager [SFERS]


This is a Position Based Test conducted in accordance with Civil Service Rule 111A. This eligible list is being established for the Juvenile Probation Department. The eligible list resulting from this examination may be utilized for future positions in this class in other City departments.


Position Description:


Under general direction, the Senior Supervising Institution Manager facilitates and participates in the management and operation of San Francisco Juvenile Probation Department’s institutional facilities, including the care, custody, safety, rehabilitation, and welfare of detained juveniles. The Senior Supervising Institution Manager also performs related duties as assigned.


Essential duties include, but are not limited to:


  • Plans and establishes goals and objectives for Juvenile Hall based on the Mission Statement for the Juvenile Probation Department and Juvenile Hall by compiling data from reports and participating in meetings to develop goals and objectives.
  • Compiles data in case management systems and prepares monthly, quarterly, and semi-annual status reports on goals and objectives with data obtained from population reports, staffing reports, safety and security reports, environmental reports, and Juvenile Hall inspection reports in order to guide and direct staffing and facility operations for continued long and short-term planning and periodic evaluation of goals and objectives.
  • Manages fiscal and material resources by contributing to the development of the annual budget; developing and submitting well justified materials and equipment requests adequate to the needs of the institution and by accurate reporting of the budget's status for Juvenile Hall in the monthly, quarterly, semi-annual, and annual reports regarding non-recurring maintenance and minor capital outlay requests in order to maintain fiscal responsibility.
  • Monitors organizational activities and evaluates results on conditions of confinement and quality of life for residents and staff in the institution and making recommendations to improve or correct below standard conditions in order to ensure BSCC minimum standards are met or exceeded.
  • Represents the interests of the Department at community meetings.
  • Ensures needs of residents are met and communicates information between departmental division and community partners, and initiates corrective action for areas that are not meeting minimum standards.
  • Reviews and evaluates annual staff training plans to ensure compliance with BSCC, STC, and departmental mandates and standards.
  • Conduct workplace investigations and initiate disciplinary action as approved by the Chief Probation Officer.
  • Ensure regular inspection of units occurs for proper maintenance and building repairs as needed. Monitor the satisfactory maintenance of living units, ensure supplies are ordered and available for operational needs, and submit requisitions for purchases.

Minimum Qualifications


1.     Possession of a baccalaureate degree from an accredited college or university, AND

2.     Five (5) years of verifiable experience providing care, security, counseling and discipline for juveniles in a residential correctional facility operated by a County, State or Federal agency. Three (3) years of the above experience must include supervising counselors.  AND

3.     Possession of a valid California driver license AND

4.     Possession of a valid Cardiopulmonary Resuscitation (CPR) certificate




Additional experience beyond the minimum qualification in providing care, security, counseling and discipline for juveniles in a residential correctional facility operated by a County, State or Federal agency may substitute for up to two (2) years of the education requirement on a year-for-year basis. One (1) year of experience will be considered equivalent to thirty (30) semester or forty-five (45) quarter units of college coursework.

Possession of a Master’s Degree in psychology, sociology, criminal justice, social work, public administration or business administration or related fields may substitute for one (1) year of the required experience.




Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at http://sfdhr.org/index.aspx?page=456


Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.


How To Apply

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process.


  • Select the desired job announcement
  • Select “Apply” and read and acknowledge the information
  • Select either “I am a New User” if you have not previously registered, or “I have Registered Previously”
  • Follow instructions on the screen


Computers are available for the public (from 8:00 a.m. to 5:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor, San Francisco.


Applicants will be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org).


Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.


All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.


Applications completed improperly may be cause for ineligibility or disqualification.


If you have any questions regarding this recruitment or application process, please contact Dave Johnson by telephone at 415-557-4871, or by email at dave.johnson@sfgov.org.

Selection Procedures

Only candidates who demonstrate via the application that they meet the minimum qualifications will advance in the selection process.


The examination process shall consist of the two separate components listed below:


1.     Supervisory Test Battery

2.     Performance Exercise


The Supervisory Test Battery will be administered either on a computer or in paper format. The format will depend on the size of the qualified applicant pool. Qualified candidates will be notified of the test format in their appointment notification.


Supervisory Test Battery [STB]: -- (Informational purposes only)

Candidates deemed eligible and admitted to the selection process will be administered a written multiple-choice test designed to measure knowledge, skills and/or abilities in job-related areas which may include but not be limited to: problem solving, leadership, decision-making, interpersonal skill, human resource management, communication, team building, and conflict management.


For additional information on the STB, go to https://sfdhr.org/sites/default/files/documents/Exam-Information/11676-Supervisory-Test-Battery.pdf.


Any score attained on the STB will be valid and "banked" for three years, starting from the date of the examination. This means that, during this three-year time period, you will not be required to take the STB for which you have already attained a score. If the selection process for a future announcement is held within one year of the date of this examination and it includes the STB, your score for the STB will be automatically applied to that announcement. However, after one year, you have the option to either (a) apply your test score to the other announcement or (b) re-take the STB. Re-testing is permitted no sooner than one year from the date of the examination and only in association with your eligibility for another announcement for which the STB is used. Please note that, should you re-test, your re-test score would become your official score since it is the most recent.


The STB is a standardized exam and, therefore, test questions and test answers are not available for public inspection or review.


Performance Component: -- (Weight: 100%)

The Performance Component is designed to measure knowledge, skills and/or abilities in job-related areas which may include but not be limited to: knowledge of the budget process; knowledge of labor relations; supervisory ability; oral communication ability; non-verbal communication ability; interpersonal skills; analytical skills; and written communication ability.


Eligible List:
Two confidential eligible lists of applicant names will be created from this recruitment, one for 8340 Senior Supervising Institution Manager (PERS) and one for 8578 Senior Supervising Institution Manager (SFERS). Candidates that successfully achieve passing scores on all of the selection procedures listed above will be placed on both eligible lists. An examination score report will be established, so applicants can view the ranks, final scores and number of eligible candidates.

Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved.   The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission. 


The duration of the eligible list/score report resulting from this examination process will be 24 months, and may be extended with the approval of the Human Resources Director.


Upon approval of the Human Resource Director (see Civil Service Rule 111A.26.5), the eligible list resulting from this announcement may be used by other departments that also use this classification or a similar classification.


Certification Rule:
The certification rule for the eligible list resulting from this examination will be Rule of Ten Scores. Additional selection processes may be conducted by the hiring department prior to making final hiring decisions.

Conviction History

Prior to appointment, candidates will be fingerprinted, and their background and judicial records will be reviewed to determine their eligibility for peace officer status as provided in Section 830.50 of the Penal Code, and their suitability for employment as Sr. Supervising Institutional Manager.  Candidates may be disqualified based on character and background investigation if deemed unacceptable for the position.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.


Employment Character and Background Investigation:

Prospective employees in Class 8430 Sr. Supervising Institutional Manager may be subject to drug and/or alcohol testing in accordance with Federal rules and regulations.

A psychological and medical examination is required prior to appointment. This psychological examination will consist of written tests and a clinical interview to determine the candidate's fitness for work as an 8340 Sr. Supervising Institutional Manager.

Requests for Reasonable ADA Accommodation:



Applicants with disabilities who meet the minimum eligibility requirements for this job announcement can find information on requesting an accommodation at:



Veteran’s Preference:


Information regarding requests for Veterans Preference can be found at:


Seniority Credit in Promotional Exams:


Information regarding seniority credit can be found at:


General Information concerning City and County of San Francisco Employment Policies and Procedures:




Important Employment Information for the City and County of San Francisco can be obtained at http://www.sfdhr.org/index.aspx?page=20 or hard copy at 1 South Van Ness Avenue, 4th Floor.

Copies of Application Documents:

Applicants should keep copies of all documents submitted, as these will not be returned.

Right to Work: 

All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States.

Terms of Announcement:



Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at www.jobaps.com/sf.


The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is ‘abuse of discretion’ or ‘no rational basis’ for establishing the position description, the minimum qualifications and/or the certification rule. Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director. Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date.

Exam Type: PBT

Issued: May 20, 2019

Micki Callahan

Human Resources Director

Department of Human Resources

Recruitment ID Number: PBT-8340-903402



All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.


For more information about benefits, please click here.

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