8240 Public Safety Communication Coordinator

Recruitment #PBT-8240-105524


Announcement amended on May 26, 2020 to reflect changes in the minimum qualification section. The filing deadline has been extended to June 9, 2020 at 5 PM (PST).


This is a Position-Based Test conducted in accordance with Civil Service Rule 111A.


Department Overview:
The San Francisco Department of Emergency Management (DEM) manages disaster preparation, mitigation, and response; 911 dispatch, and homeland security grant distribution for the City and County of San Francisco. DEM was created in 2006 by local legislation that reorganized the Emergency Communications Department and the Office of Emergency Services into a single agency. For more information on the Department of Emergency Management, please visit: http://www.sfdem.org/


Position Description:
Under direction, the Public Safety Communications Coordinator maintains responsibility for the appropriate and efficient operations of the Department of Emergency Management’s Division of Emergency Communications on an assigned shift.


Essential functions of the position include, but are not limited to:

·         Supervises first-line supervisors who oversee the dispatch staff who receive and evaluate telephone calls and dispatch Police, Fire, and Emergency Medical Services field units to respond to emergency (911) and non-emergency calls for service over a two-way radio and the computer aided dispatch system

·         Plans, assigns, coordinates, manages, directs, and evaluates the work and performance of subordinates; prepares and conducts performance evaluations; coaches and mentors staff for performance improvement

·         Assesses subordinates’ training needs in job-related knowledge and performance

·         Designs and implements training and other programs to meet organizational goals and objectives

·         Takes appropriate action and makes proper notifications upon receipt of reports and requests from Police, Fire, and Medical emergencies

·         Conducts internal investigations, documents findings, and recommends corrective or disciplinary actions

·         Prepares, reviews and submits departmental reports and records

·         Ensures proper emergency preparedness for major local events including planned, man-made, and natural events

·         Conducts research and retains up-to-date knowledge regarding current trends, technology and industry practices

·         Assists with policy and procedure development and implementation

·         Maintains working knowledge and understanding of public safety policies, procedures and protocols for the department, Police, Fire, and Emergency Medical Services

·         Operates call evaluating equipment, two-way radio, computer aided dispatch terminal, and other communication devices and responds to malfunctions

·         Upholds confidentiality of information received and maintains communication with a variety of staff

·         Reports, responds, and mobilizes as necessary

·         Attends meetings and training as directed which may require travel; represents the department at meetings and conducts presentations

·         Assists with the preparation and planning of the division of Emergency Communications’ budget

·         Oversees the Division of Emergency Communications when necessary, and performs additional duties including special projects as needed.


Working Conditions:
Coordinators routinely work in a fast-paced environment under pressure caused by the circumstance, nature and number of emergency and non-emergency calls received and processed, and must be able to multitask and prioritize. Coordinators are required to work days, evenings, night shifts, weekends, holidays and overtime as needed. May be required to work shifts in excess of 10 hours, and must be willing and able to respond, report, and mobilize as necessary. Must maintain all required certifications.

Minimum Qualifications

1. High school diploma or equivalent (GED or High School Proficiency Examination); AND

2. Six (6) years of public safety dispatch experience using computer aided dispatch systems in a primary Public Safety Answering Point (PSAP) or 911 Center in a large metropolitan area, which must have included three (3) years of supervisory experience equivalent to class 8239 Public Safety Communications Supervisor with the City and County of San Francisco. Experience must be within the last ten (10) years, and include a minimum of five (5) years in the field of law enforcement dispatch and one (1) year in fire and/or EMS dispatch; AND

3. Possession and maintenance of a valid California Class C driver’s license is required at the time of appointment; AND

4. Possession of a valid POST (Peace Officers Standards and Training) Basic Dispatch Certificate (MUST submit proof of this certification with the application, see the "How to Apply" section below for instructions).  


Certification Requirements:
Possession of valid certifications as listed below are required as a condition of employment for all positions. If appointed, candidates will be required to obtain the certifications within six (6) months after successful completion of the Department of Emergency Management training program:

1. Cardiopulmonary Resuscitation (CPR) certificate; AND

2. Emergency Medical Dispatcher (EMD) certificate issued by the National Academy of Emergency Medical Dispatch; AND

3. Emergency Fire Dispatcher (EFD) certificate issued by the National Academy of Emergency Fire Dispatch.


Conditions of Employment:
Candidates must not have been convicted of a felony in this state or an act in any other state or in any federal jurisdiction, which would have been a felony if committed in the state (P.O.S.T. Administrative Manual – 1000(a)(2)). Criminal records will be carefully reviewed. Those candidates who do not report their complete criminal history records will be disqualified.

Candidates must have the ability to type at the rate of 40 words per minute (net) on a computer utilizing Windows environment and operate a computer assisted dispatch terminal. If appointed, failure to demonstrate the ability to type 40 words per minute (net) may result in termination of employment.


Note: Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.


One year full-time employment is equivalent to 2,000 hours (2,000 hours of qualifying work experience is based on a 40 hour work week). Any overtime hours that you work above 40 hours per week are not included in the calculation to determine full-time employment.


How To Apply

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process.


·      Select the desired job announcement

·      Select “Apply” and read and acknowledge the information

·      Select either “I am a New User” if you have not previously registered, or “I have Registered Previously”

·      Follow instructions on the screen


Computers are available for the public (from 8:00 a.m. to 5:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor, San Francisco. NOTE: Shelter in Place orders may have impacted these hours. Please contact Kacie.Kesler@sfgov.org with any questions.

Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

All work experience, education, training, and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications. Resumes may be attached to the application; however, resumes will not be accepted in lieu of a completed City and County of San Francisco application. Applications completed improperly may be cause for ineligibility, disqualification, or may lead to lower scores.

If you have any questions regarding this recruitment or application process, please contact the exam analyst, Kacie Kesler, by telephone at (415) 558-3859, or by email at kacie.kesler@sfgov.org.

Failure to submit the required verification may result in the rejection of your application. Applicants are required to submit verification of their POST Basic Dispatch Certificate prior to the filing deadline. Verification should be attached to the application. While completing your online application, please use the "Upload Resume" link to attach verification documents to your application.


Verification of the POST Basic Dispatch Certificate can be obtained directly from POST or from the applicant's current employer. Please refer to the following the link for more information from POST: https://post.ca.gov/public-safety-dispatcher-certificate


**Verification of the POST Basic Dispatch Certificate for current employees working for the San Francisco Department of Emergency Management will be automatically verified. If you are currently employed by DEM, you do not need to submit verification of your POST Basic Dispatch Certificate.


Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. Information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at http://sfdhr.org/index.aspx?page=456


Verification of qualifying experience, when requested, must be documented on the employer's business letterhead and must include the name of the applicant, job title(s), dates of employment, hours worked, description of job duties performed, and signature of the employer or the employer’s authorized representative. Experience claimed in self-employment will only be accepted if supported by documents verifying income, earnings, business license and experience comparable to minimum qualifications above. Copies of income tax papers or other documents listing occupation and total earnings must be submitted. Employees of the City and County of San Francisco may submit performance evaluations showing duties performed to verify qualifying City experience. City employees will receive credit for the duties of the class to which appointed. Credit for experience obtained outside of the employee's class will be allowed only if recorded in accordance with the provisions of Civil Service Commission Rules. Verification may be waived if impossible to obtain. The applicant must submit a signed statement explaining why verification cannot be obtained. Waiver requests will be considered on a case-by-case basis. Failure to provide the required verification, or request for waiver when requested may result in rejection of application.

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco. Make sure your application and any attachments to the application submitted at the time of filing are complete and accurate and include details on all experience, education, training and other information that qualifies you for this recruitment. Failure to submit a complete and accurate application at the time of filing may result in your ineligibility for this recruitment or inability to receive full credit for scoring purposes. Any new information concerning work experience, education, training and other information that is submitted after the filing deadline may not be used for scoring or considered to determine whether you meet the minimum qualifications.

Selection Procedures

Minimum Qualification Supplemental Questionnaire (Weight: Qualifying)
Candidates will be prompted to complete a Supplemental Questionnaire as part of the online employment application. This Minimum Qualification Supplemental Questionnaire is designed to obtain specific information regarding an applicant's experience in relation to the minimum qualifications for this position. Applicants must also complete the official application. It is essential that applicants provide complete information in identifying their education, experience and training. The Minimum Qualification Supplemental Questionnaire will be used to evaluate if the applicant possesses the required minimum qualifications.


Oral/Performance Examination (Weight: 100%)

Candidates who meet the minimum qualifications will be invited to participate in the oral/performance examination. Candidates will be tested in order to determine their relative knowledge, skills and abilities in job-related areas which may include but not be limited to: ability to supervise, lead, prioritize, assign, coordinate, and evaluate the work activities of subordinates; knowledge of procedures used in the operation of a public safety communications center which includes knowledge of relevant rules and regulations; knowledge of public safety policies, procedures and operations which includes knowledge of public safety orders and protocols, organizational structure, and functions of the units of Police, Emergency Medical Services, and Fire departments; knowledge of technical equipment and operational procedures; ability to work under pressure; interpersonal ability; oral communication ability; written communication skills. Candidates must achieve a passing score on the oral/performance examination in order to be ranked on the eligible list. The department may administer additional position-specific selection procedures to make final hiring decisions.


Eligible List/Score Report:
A confidential eligible list of applicant names that have passed the civil service examination process will be created and used for certification purposes only. An examination score report will be established so applicants can view the ranks, final scores, and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission. Information can be found at: http://www.sfdhr.org/index.aspx?page=20#eligiblelists.


The duration of the eligible list resulting from this examination process will be twelve (12) months, and may be extended with the approval of the Human Resources Director.


Upon approval of the Human Resources Director (see Civil Service Rule 111A.26.5), the eligible list resulting from this announcement may be used by other departments that also use this classification or a similar classification. To find other Departments which use this classification, please visit: http://www.sfdhr.org/Modules/ShowDocument.aspx?documentID=21246. Search that document by title or job code to see which departments use the classification.


Certification Rule:
The certification rule used for the eligible list resulting from this selection procedure will be the Rule of Three (3) Scores. Additional position-specific selection mechanisms may be conducted by the hiring department prior to making final hiring decisions.


Employment, Character, and Background Investigation:
Prior to appointment, each candidate’s background will be carefully reviewed to determine fitness for employment. Information received from candidates is certified by investigation of records held by the Criminal Justice System and the Department of Motor Vehicles, as well as contact with employers and references listed by the candidate. Reasons for non consideration include, for example, the use of controlled substances, felony convictions, repeated or serious violations of the law, inability to work cooperatively with coworkers, negative financial/credit history or other job-related factors. Criminal history that would preclude access to the California Law Enforcement Telecommunications System (CLETS) is reason for non consideration. Applicants currently on criminal probation in this or any other state will be disqualified. Criminal records will be carefully reviewed; those candidates who do not report their complete criminal history records on their application will be disqualified. Deliberate inaccuracies or omissions will be cause for non consideration.


Polygraph Examination:
Candidates are required to undergo a polygraph examination to verify the veracity and accuracy of the information submitted regarding, but not limited to, the use of controlled substances, driving, criminal, and employment history, and other job-related factors. The Department of Emergency Management will not consider individuals who have previously been rejected for hire based upon conditions which are not subject to change such as felony conviction, involvement in the distribution of illegal substances, etc.


Psychological Evaluation:
A psychological examination is required prior to appointment. The examination consists of a written test and a clinical interview to determine the candidate’s fitness for emergency work.


Medical Examination:
Prior to appointment, eligible persons must successfully pass a medical examination to determine his/her ability to perform the essential functions of the job.

Conviction History

As a selected candidate for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a selected candidate. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

  • Candidates for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
  • Candidates for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Having a conviction history does not automatically preclude you from a job with the City.

If you are a selected candidate, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.


Reasonable Accommodation Request:
Applicants with disabilities requiring reasonable accommodation can find information on requesting a reasonable accommodation at

Veteran’s Preference
Information regarding requests for Veterans Preference can be found at http://sfdhr.org/information-about-hiring-process#veteranspreference.

Seniority Credit in Promotional Exams
Information regarding Seniority Credit can be found at http://sfdhr.org/information-about-hiring-process#senioritycredit.

Terms of Announcement: 
Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. Clerical errors may be corrected by the posting of the correction on the Department of Human Resources website at

The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is ‘abuse of discretion’ or ‘no rational basis’ for establishing the position description, the minimum qualifications and/or the certification rule. Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director. Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date.

Copies of Application Documents:
Applicants are advised to keep copies of all documents submitted. Submitted documents become a permanent part of the exam record and will not be returned. The hiring department may require applicants to submit the same documents and/or additional documents at a later date. Information regarding copies of applicant documents can be found at http://sfdhr.org/information-about-hiring-process#copies.

Right to Work:

All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States. Information regarding Right to Work can be found at http://sfdhr.org/information-about-hiring-process#identification.

Additional Information
General Information concerning City and County of San Francisco Employment Policies and Procedures may be found online at http://www.sfdhr.org/index.aspx?page=20 or hard copy at One South Van Ness Avenue, 4th Floor.


Recruitment Type: CPE
Issued: 05/15/2020, Amended: 05/26/2020

Micki Callahan
Human Resources Director
Department of Human Resources
Recruitment ID #: 105524
DEM / KK / (415) 558-3859


All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.


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