8211 Supervising Building and Grounds Patrol Officer

Recruitment #PBT-8211-102835


 This is a Position-Based Test conducted in accordance with CSC Rule 111A.

About the San Francisco Public Library

The San Francisco Public Library (SFPL) was named the 2018 Library Journal/Gale Library of the 
Year and has been recognized as a top innovator by the Urban Libraries Council in establishing
forward thinking, progressive approaches to library service. SFPL embraces its role as the most
democratic of institutions, providing safe and welcoming facilities for all members of the
community. Through a robust array of services and programs, the Library places an emphasis on
literacy and learning, digital inclusion, social justice, equity, and healthy communities.

The library system includes the Main Library, an anchor institution in the City’s civic center, two
administrative services buildings and twenty seven branch libraries that serve all neighborhoods
throughout the city. With a collection of more than 3.5 million items, and circulation exceeding 10
million each year, the San Francisco Public Library serves over 6.5 million visitors annually. For
more information about SFPL, visit https://sfpl.org/.

Position Description

Under the general direction of the 0923 Manager of Security Operations and Emergency Planning, the Supervising Building and Grounds Patrol Officer is a working supervisor, (may perform the duties of a Building and Grounds Patrol Officer when required), assists in supervising the overall security operations of assigned buildings and grounds.

The essential functions of this job code include, but are not limited to: supervising the line security operations of the assigned buildings and grounds; assigning and scheduling officers to meet security needs of the buildings and grounds; observing and inspecting officers and their assigned areas to assure compliance with policies and procedures; monitoring and evaluating officer performance; writing and editing incident reports using the Library’s online incident tracking software; carrying out transition procedures between shifts; assisting in incident resolution; providing ongoing employee training; communicating to appropriate management regarding maintenance and security conditions; resolving complaints and providing back-up support to officers.

Duties and Responsibilities

1. Monitors and evaluates performance, including the preparation of yearly performance plans and evaluations.
2. Assists in incident resolution.
3. Inspects Library buildings to assure that they are property secured.
4. When necessary, apprehends persons engaged in illegal acts, such as assault, vandalism, or theft and turns them over to police authorities or reports such action immediately to the Police Department.
5. Questions persons seeking entry to public buildings.
6. Enforces security regulations.
7. Manages key card system, including issuance of key cards to staff and applying or changing key card security access levels as required, using online key card management software.
8. Manages security camera system, including copying and providing video footage, as may be requested by Library or Police Department personnel.
9. Works cooperatively with Library stakeholders and partners, for example, the Police Department and the Department of Public Health.
10. Performs administrative duties related to the security department, and special projects as assigned by the Manager of Security Operations and Emergency Planning.

 Working Condition

Must wear department-issued uniform and badge, and carry equipment required by Library Security policies.

Minimum Qualifications

These minimum qualifications establish the education, training, experience, special skills and/or license(s) which are required for employment in the classification.  Please note, additional qualifications (i.e., special conditions) may apply to a particular position and will be stated on the exam/job announcement.


High school diploma or equivalent (GED or High School Proficiency Examination); AND

Three (3) years of work experience as a special police officer, security guard or other similar work; AND

License and Certification:
Possession of a valid California driver’s license.

Note: Applicants who meet the minimum qualifications are not guaranteed to advance through all of the steps in the selection process.

Desirable Qualifications:
The stated desirable qualifications may be used to identify job finalists at the end of the selection process when candidates are referred for hiring.
• Possession of a valid California Penal Code, Section 832 "Arrest Course" certificate.
• Excellent leadership skills or prior supervisory experience.
• Excellent customer service skills.
• Excellent writing skills, ability to use spreadsheets for scheduling staff.
• Highly motivated individual with high moral standards.
• Adaptable to change and knowledgeable in project management.

How To Apply

Applications for City and County of San Francisco jobs are only accepted through an online
process. Visit www.jobaps.com/sf to register an account (if you have not already done so) and
begin the application process.
- Select the desired job announcement PBT-8211-102835
- Select “Apply” and read and acknowledge the information
- Select either “I am a New User” if you have not previously registered, or “I have Registered

- Follow instructions on the screen
Computers are available for the public (from 8:00 a.m. to 5:00 p.m. Monday through Friday) to file
online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue,
4th Floor, San Francisco.
Applicants may be contacted by email about this announcement and, therefore, it is their
responsibility to ensure that their registered email address is accurate and kept up-to-date. Also,
applicants must ensure that email from CCSF is not blocked on their computer by a spam filter.
To prevent blocking, applicants should set up their email to accept CCSF mail from the following
addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org,
@asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org).
Applicants will receive a confirmation email that their online application has been received in
response to every announcement for which they file. Applicants should retain this confirmation
email for their records. Failure to receive this email means that the online application was not
submitted or received.
All work experience, education, training and other information substantiating how you meet the
minimum qualifications must be included on your application by the filing deadline. Information
submitted after the filing deadline will not be considered in determining whether you meet the
minimum qualifications.
Applications completed improperly may be cause for ineligibility, disqualification or may lead to
lower scores.
If you have any questions regarding this recruitment or application process, please contact the
analyst, Meiyi Ouyang, by telephone at 415-437-4886, or by email at meiyi.ouyang@sfpl.org.

Verification of Experience and/or Education:

Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at https://sfdhr.org/how-verify-education-requirements.

Verification of qualifying experience, when requested, must be documented on the employer's business letterhead and must include the name of the applicant, job title(s), dates of employment, description of job duties performed, and signature of the employer or the employer's authorized representative. Experience claimed in self-employment will only be accepted if supported by documents verifying income, earnings, business license and experience comparable to minimum qualifications above. Copies of income tax papers or other documents listing occupation and total earnings must be submitted. Employees of the City and County of San Francisco may submit performance evaluations showing duties performed to verify qualifying City experience. City employees will receive credit for the duties of the class to which appointed. Credit for experience obtained outside of the employee's class will be allowed only if recorded in accordance with the provisions of Civil Service Commission Rules. Verification may be waived if impossible to obtain. The applicant must submit a signed statement explaining why verification cannot be obtained. Waiver requests will be considered on a case-by-case basis.
Failure to provide the required verification, or request for waiver when requested may result in rejection of application.

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

Selection Procedures

Minimum Qualification Supplemental Questionnaire:

Candidates will be prompted to complete a Supplemental Questionnaire as part of the online employment application. This Minimum Qualification Supplemental Questionnaire is designed to obtain specific information regarding an applicant's experience in relation to the Minimum Qualification for this position. Applicants must also complete the official application. It is essential that applicants provide complete information in identifying their education, experience and training. The Minimum Qualification Supplemental Questionnaire will be used to evaluate if the applicant possesses the required minimum qualifications.

Basic Supervisory Exam: (Weight: 50%)
Candidates who meet the minimum qualifications will be invited to participate in a written multiple-choice examination that is designed to measure basic knowledge of various supervisory practices and procedures (e.g. directing, counseling, guiding, evaluating, motivating, disciplining, developing and training subordinates, delegation, etc.) as well as customer service and reading comprehension.
This is a standardized examination and, therefore, test questions and test answers are not available for public inspection or review.

The Basic Supervisory Exam will be administered either on a computer or in paper format. The type of format will depend on the size of the qualified applicant pool. Qualified candidates will be notified of the type of exam format in their exam appointment notification.

The score you achieve on the Basic Supervisory Exam shall be valid and 'banked' for three years, starting from the date of the examination. This means that, during this three-year time period, you will not be required to take this test again should you apply and be found eligible for a future announcement for which this particular test is used. Please note this test is used for other supervisory classes therefore your test score may be applied to one or more of these classes if you choose to apply to future recruitments. If the test for this future announcement is held within one year of the date of this examination, your score will be automatically applied to that announcement. However, after one year, you have the option to either (a) apply your test score to the other announcement or (b) re-take the test. Re-testing is permitted no sooner than one year from the date of the examination and only in association with your eligibility for another announcement for which this test is used. Please note that, should you re-test, your re-test score would become your official score since it is the most recent.
NOTE: A passing score must be achieved on the Basic Supervisory Exam in order to continue in the selection process.

Supplemental Questionnaire: {Weight: 50%)
Candidates must get a passing score on both Basic Supervisory Examination and supplemental questionnaire to have their name place on the resulting eligible list/score report. Upon application, candidates will be prompted to complete a Supplemental Questionnaire that must be submitted during the online application process. The Supplemental Questionnaire is designed to measure the knowledge, skills and abilities required for the position 8211 Supervising Building and Grounds Patrol Officer. All relevant experience, education and/or training must be on the application in order to be reviewed in the rating process. Candidates will be placed on the eligible list in rank order according to their final score. All statements made on the application materials are subject to verification.

Physical Examination:
Before appointment, eligible candidates must pass a medical examination to determine their ability to perform the essential functions of the job.

The certification rule for the eligible list resulting from this examination will be Rule of Ten Scores. Additional selection processes may be conducted by the hiring department prior to making final hiring decisions.
Note: A passing score must be achieved on all examination components in order to be placed/ranked on the resulting Score Report. Candidates will be placed on the Score Report in rank order according to their final score.
Eligible List/Score Report:
A confidential eligible list of applicant names that have passed the civil service examination process will be created, and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission.

The duration of the eligible list resulting from this examination process will be 12 months long, and may be extended with the approval of the Human Resources Director.

Upon approval of the Human Resource Director (see Civil Service Rule 111A.26.5), the eligible list/score report resulting from this announcement may be used by other departments that also use this classification or a similar classification. To find other Departments which use this classification, please see https://sfdhr.org/sites/default/files/documents/ASO-Level-Chart.pdf?documentID=21246.

Conviction History

As a selected candidate for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a selected candidate. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

  • Candidates for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
  • Candidates for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Having a conviction history does not automatically preclude you from a job with the City.

If you are a selected candidate, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.


Applicants with disabilities who meet the minimum eligibility requirements for this job announcement can find information on requesting a reasonable ADA Accommodation at: 

Information regarding requests for Veterans Preference can be found at:

Seniority Credit in Promotional Exams:
Information regarding seniority credit can be found at:

General Information concerning City and County of San Francisco Employment Policies and Procedures:
Important Employment Information for the City and County of San Francisco can be obtained at http://sfdhr.org/information-about-hiring-process or hard copy at 1 South Van Ness Avenue, 4th Floor.

Copies of Application Documents:
Applicants should keep copies of all documents submitted, as these will not be returned.

Right to Work:
All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States.

Terms of Announcement:
Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at www.jobaps.com/sf.
The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is ‘abuse of discretion’ or ‘no rational basis’ for establishing the position description, the minimum qualifications and/or the certification rule. Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director. Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date.

Exam Type: CPE
Issued: January 9, 2020
Micki Callahan
Human Resources Director
Department of Human Resources
Recruitment ID Number: PBT-8211-102835


All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.


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