8159 Child Support Officer III

Recruitment #PBT-8159-102662



Special Conditions
Please note that, in addition to its Minimum Qualifications, four (4) Special Conditions have been attached to this position. Incumbents in this classification must not only meet the Minimum Qualifications, but must also, at the time of appointment, possess the Special Conditions which are defined in the Minimum Qualifications section below.

About Us
San Francisco Child Support Services (CSS) empowers parents to provide economic support for their children by furnishing child support services in the form of location of parents, establishment of paternity and support obligations, and enforcement of support obligations for the well-being of families and children. Our vision is to ensure that children receive the financial and medical support they need from their parents to be healthy and successful. CSS stands unique among other City departments not only due to our mission and vision, but also because of our size. With a total staff of 70, and within a highly-skilled team environment, our people must autonomously perform a broader range of challenging duties than in many larger departments where responsibilities may be more compartmentalized. This 8159 Child Support Officer III position supports Families Rising, an anti-poverty initiative (FaR).

FaR focuses intensive resources, wraparound services, and case management across City departments and nonprofit providers for at least 500 of the City's most at-risk families with the goal to provide meaningful pathways out of poverty while disrupting its intergenerational cycle. CSS supports FaR by applying our Parenting Time Plan workflow, an innovative and collaborative partnership with the Superior Court, Family Court Services, the Family Law Facilitator, and domestic violence community representatives. For parents who volunteer to participate, our workflow streamlines the establishment of a Parenting Time Plan (also known as a custody and visitation order) during support order establishment and assists families with making their co-parenting arrangements more efficiently.

Essential Duties
The 8159 Child Support Officer III supporting FaR shall:

1. Collaborate with the public, public agencies, community representatives, courts, nonprofits, jails, attorneys and any other stakeholders to implement best practices in child support services with the goal to provide meaningful pathways out of poverty;

2. Conduct interviews by phone or in person with custodial parties and non-custodial parents, relatives, attorneys and other interested individuals to gather necessary information to verify facts, establish child support cases, explain procedures for child support processing, and keep accurate information;

3. Establish parentage and/or enforceable support obligations consistent with the California Child Support Guidelines;

4. Locate absent parents and perform child support enforcement activities to compel compliance with court orders; and ensure that information is entered accurately in the case record;

5. Communicate verbally and in writing with stakeholders;

6. Perform a variety of paralegal and investigative tasks, including making court appearances;

7. Identify target populations, recruit and enroll eligible participants as identified within CSS caseload and/or referred by project partners;

8. Liaise with stakeholders; attend and participate in internal and external meetings, trainings, and case conferences with stakeholders; and provide status updates and briefings; and

9. Monitor and track project-related data and performance using a variety of systems and tools (i.e., web-based databases, local databases, spreadsheets, etc.); prepare and provide reports on outcomes and deliverables.

Minimum Qualifications

These minimum qualifications establish the education, training, experience, special skills and/or license(s) which are required for employment in the classification. Please note, additional qualifications (i.e., special conditions) may apply to a particular position and will be stated on the exam/job announcement.

Requires an Associate’s degree from an accredited college or university; AND

Three (3) years of verified experience in establishing and enforcing child support obligations in any cases/comparable child support system, including two (2) years performing child support duties equivalent to those performed by an 8158 Child Support Officer II in the City and County of San Francisco.

Technical administrative experience in the functional areas of child support, financial underwriting, insurance adjusting, credit research, collections, eligibility determination for welfare; or other related operations area involving substantial contact with clients in a legal environment may be substituted for the required education on a year-for-year basis (30 semester units/45 quarter units equals one (1) year of experience.)

Desirable Qualifications
1. Fluency in Spanish, Mandarin and/or Cantonese; and

2. Two (2) years of verifiable experience performing duties and responsibilities with the specific intention to break poverty cycles for families with children.

Special Conditions
n addition to meeting the Minimum Qualifications for this position, at the time of appointment, applicants must also meet the following four (4) Special Conditions:

1. Jail Clearance
Must be eligible for, and maintain, a background jail clearance.

2. Jail Environment
Must be able to work in a jail environment.

3. FTI Background and Clearance
Incumbents in positions with access to the Federal Tax Information (FTI) database must complete and clear a background check, including a specialized conviction history review and a verification (via E-verify) of identity and the eligibility to work in the United States.

4. Driver License
Incumbents in this position must hold and maintain a valid CA Class C driver license.

How To Apply

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process.

  • Select the desired job announcement: PBT-8159-102662 
  • Select “Apply” and read and acknowledge the information
  • Select either “I am a New User” if you have not previously registered, or “I have Registered Previously”
  • Follow instructions on the screen

Computers are available for the public (from 8:00 a.m. to 5:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor, San Francisco.

Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

If you have any questions regarding this recruitment or application process, please contact the exam analyst, Harry Bullock, by telephone at (415) 356-2709, or by email at sfdcss-hr@sfgov.org.

Selection Procedures

Minimum Qualification Supplemental Questionnaire (Weight: Qualifying)
Candidates will be prompted to complete a Minimum Qualification Supplemental Questionnaire (MQSQ) as part of the online employment application. The MQSQ will be used to help evaluate whether the applicant meets the required minimum qualifications.

Examination Supplemental Questionnaire (Weight :100%)
Candidates will be prompted to complete an Examination Supplemental Questionnaire (ESQ) as part of the online employment application. The ESQ comprises the sole examination for this position.

A passing score must be achieved on the ESQ in order to be placed/ranked on the resulting Score Report. Candidates will be placed on the Score Report in rank order according to their final score.

The ESQ measures each candidate’s knowledge, skills and abilities as follows:

  • Knowledge of child support case processing techniques, interviewing techniques, and basic legal processing;
  • Skill and ability to collaborate with the public, public agencies, community representatives, courts, nonprofits, jails, attorneys and any other stakeholders to implement best practices in providing meaningful pathways out of poverty; and
  • Skill and ability to operate personal computers; communicate effectively both verbally and in writing, as well as to proofread records and documents. 

You will receive a score and rank with respect to the ESQ. This is a standardized examination and, therefore, test questions and test answers are not available for public inspection or review.

Eligible List/Score Report
A confidential eligible list of applicant names that have passed the civil service examination process will be created, and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission.

The duration of the eligible list resulting from this examination process will be of six months, and may be extended with the approval of the Human Resources Director. To find Departments which use this classification, please see https://sfdhr.org/sites/default/files/documents/ASO-Level-Chart.pdf?documentID=21246.

The certification rule for the eligible list resulting from this examination will be Rule of Three Scores. Additional selection processes may be conducted by the hiring department prior to making final hiring decisions.

Applicants must also complete the official application. In the application, it is essential that applicants provide complete information in identifying their education, experience and training.

Conviction History

As a selected candidate for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a selected candidate. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

  • Candidates for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
  • Candidates for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Having a conviction history does not automatically preclude you from a job with the City.

If you are a selected candidate, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.


Applicants with disabilities who meet the minimum eligibility requirements for this job announcement can find information on requesting a reasonable ADA Accommodation at: http://www.sfdhr.org/index.aspx?page=20#applicantswithdisabilities

Information regarding requests for Veterans Preference can be found at: http://www.sfdhr.org/index.aspx?page=20#veteranspreference

For any requests, please contact the exam analyst Harry Bullock at harry.bullock@sfgov.org or at (415) 356-2968.

General Information concerning City and County of San Francisco Employment Policies and Procedures
Important Employment Information for the City and County of San Francisco can be obtained at http://www.sfdhr.org/index.aspx?page=20 or hard copy at 1 South Van Ness Avenue, 4th Floor.  

Copies of Application Documents
Applicants should keep copies of all documents submitted, as these will not be returned.  

Right to Work:
All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States.  

Seniority Credit in Promotional Exams 
Information regarding seniority credit can be found at:


Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at https://sfdhr.org/how-verify-education-requirements

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

Special Conditions
The above minimum qualifications reflect special conditions associated with the position(s) to be filled. They may differ from the standard minimum qualifications associated with this classification. 

Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.

Terms of Announcement
Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. Clerical errors may be corrected by the posting of the correction on the Department of Human Resources website at www.jobaps.com/sf.

The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is ‘abuse of discretion’ or ‘no rational basis’ for establishing the position description, the minimum qualifications and/or the certification rule.  Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director.  Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date.

Exam Type: Combined Promotive and Entrance
Issued: January 6, 2020
Micki Callahan, Human Resources Director
Recruitment ID: PBT-8159-102662
CSS / HB / (415) 356-2968


All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.


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