5638 Environmental Assistant

Recruitment #PBT-5638-110227

Introduction

Assistant Coordinator, Marketing & Digital Content Strategy
San Francisco Department of Environment
5638 – Environmental Assistant




**This is a position-based test conducted in accordance with CSC Rule 111A.**

Do you love crafting compelling stories and content strategies that change minds and inspire social change? Are you passionate about using marketing as a tool to drive action for a healthier environment? If so, we invite you to use your skills to build a better future for San Francisco.

Who We Are
The San Francisco Department of the Environment (SF Environment) provides solutions that advance climate protection and enhance quality of life for all San Franciscans. SF Environment is recognized worldwide for its environmental policies and programs, which center on achieving zero waste, reducing environmental toxins, advancing environmental justice, promoting sustainable transportation modes, expanding clean energy infrastructure, greening our built environment, and protecting our urban forest. We’re a passionate, mission-driven team that values credibility, collaboration, impact, innovation and equity. SF Environment is also a great place to work, offering an attractive benefits package that includes healthcare and retirement.


SF Environment Statement on Racial Equity
For over 20 years, the San Francisco Department of the Environment (SF Environment) has worked with San Francisco’s Black, indigenous, and people of color (BIPOC) communities to mitigate environmental burdens, increase accessibility of environmental programs and benefits, engage community members, and improve health outcomes. BIPOC communities are disproportionately exposed to environmental stressors that include air and soil pollution, illegal dumping of toxics and other materials, industrial land uses and transportation impacts. They are more likely to live in housing conditions with limited access to green space and where poor indoor air quality from pests, mold, and the use of toxic products contributes to the prevalence of asthma and other health disparities. They are more likely to be employed in areas with high levels of exposure to toxics. Now, they are the first communities feeling the impacts of climate change, with the fewest resources to respond. SF Environment has a longstanding commitment to the principles of environmental justice, whereby communities most impacted by environmental stressors and climate change are prioritized and the long-time work of community leaders is recognized and supported. We are committed to uplifting the contributions of local environmental leaders of diverse racial backgrounds and ensuring that racial equity is the cornerstone of all of our programs, policies, and services.

Who You Are
The Assistant Coordinator, Marketing & Digital Content Strategy supports the strategic development and day-to-day management of creative, goal-aligned content across the Department’s digital communications channels, driving community action and engagement in SF Environment programs and services. You’ll collaborate closely with colleagues, as well as other City and County of San Francisco Departments, community based organizations, stakeholders, and partners, in support of projects and initiatives that drive behavior change in support of a healthier San Francisco. You’ve got the foundational experience and passion to take SF Environment to the next level in our digital marketing strategies— affecting positive change in the everyday behaviors of San Franciscans.

Serving in an assistant coordinator-level position (Class 5638), you’ll work under the supervision of a Class 5642 Senior Environmental Specialist (Marketing & Communications) responsible for defining annual goals and project scopes.

What You'll Do
According to Civil Service Commission Rule 109, the duties specified below are representative of the range of duties assigned to this class and are not intended to be an inclusive list.

Digital Content Strategy & Audience Development
• Develop and execute an integrated content strategy across SF Environment’s digital communications channels (social media, newsletter, website), under general direction
• Pitch and execute creative, channel-exclusive digital media content and campaigns that align with departmental goals and connect with the values of San Francisco’s diverse public
• Maintain editorial calendar and manage daily engagement across SF Environment social channels and e-newsletter
• Research and execute strategic audience growth strategies to build the Department’s social media and newsletter followings, especially within San Francisco
• Engage with City social media liaisons and external partners to ensure cross-promotion and amplification of campaigns and initiatives
• Deliver regular analytics reports that detail channel performance and inform content strategy
• Evaluate, propose, and launch new prospective digital communications channels and strategies
• Maintain subject matter expertise in digital communications best practices, audience growth and engagement, and digital storytelling through attendance of periodic workshops, conferences, and related forums
Project Coordination & Program Support
• Assist in the coordination and management of marketing projects and initiatives, liaising with project managers, colleagues, specialty vendors, and external stakeholders in the execution of project scopes
• Manage live social media engagement and photography and/or videography needs for special events, workshops, and press conferences
• Manage or support virtual event logistics and maintain best practices guidance documents
• Support Web Coordinator and Graphic Designer in the fulfillment of web and print communications, serving as back-up, when needed
• Manage and respond to all public inquiries received via email, social media, and Department website(s), coordinating with colleagues and other City departments on responses, as appropriate
• Support budget and invoice tracking and other administrative needs, as directed
• Perform related duties and responsibilities, as assigned
Supervision Exercised: none

Minimum Qualifications

Education
Possession of a baccalaureate degree in public administration, business administration, environmental science, or a closely related field, or a field related to marketing or public outreach (such as marketing, communications, or writing) from an accredited college or university; AND

Experience
One (1) year of professional experience in planning, coordinating, implementing and evaluating environmental programs, within the specialty area of marketing; AND

Other Requirements
Possession of a valid driver's license.

Special Conditions
The above minimum qualifications reflect special conditions associated with the position to be filled. They may differ from the standard minimum qualifications associated with this classification.

Desirable Qualifications

• Familiarity with San Francisco neighborhoods and supervisorial districts
• Fluency in Chinese, Spanish or another language commonly spoken in San Francisco
• Willingness to work occasional weekends, early mornings, or evenings, as needed
• Familiarity with style guide(s) such as AP, Chicago, and/or Oxford
• Familiarity with Adobe Creative Suite software
• An understanding of equity, inclusion and diversity concepts
Additional Application Information
The stated desirable qualifications may be used to identify job finalists at the end of the selection process when candidates are referred for hiring. Applicants must meet the minimum qualification requirement by the final filing date, unless otherwise noted.

Candidates are requested to submit a 1) resume and 2) transcript or diploma, and attach both to their application. Upload these documents as a PDF or Word file, under the “Other” tab in the application system. Click on the "Upload Attachments" button and a pop-up window will open. If you do not see the pop-up window, check that your pop-up blocker allows pop-ups from https://www.jobapscloud.com. There is a 1 MB file limit on uploads.

How To Apply

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit https://jobapscloud.com/sf/ to register an account (if you have not already done so) and begin the application process.
    1. Select the desired job announcement.
    2. Select “Apply” and read and acknowledge the information.
    3. Select either “I am a New User” if you have not previously registered, or “I have Registered Previously”.
    4. Follow instructions on the screen.
    5. Attach two documents that include your resume, and college transcript or diploma. Upload these documents as a PDF or Word file.
      Computers are available for the public (from 8:00 a.m. to 5:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor, San Francisco.

      Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, and ccsf.edu).

      Applicants will receive a confirmation email that their online application was received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

      All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications. Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

      Please email Adam Romoslawski, Senior Human Resources Consultant, at Adam.Romoslawski@sfgov.org should you have questions about the application process. For questions regarding the status of your application or the selection process, please refer to the ‘Timeline’ section under the Selection Procedures heading.

      Selection Procedures

      Minimum Qualification Supplemental Questionnaire (Weight: Qualifying)
      Candidates will be prompted to complete a Supplemental Questionnaire as part of the online employment application. This Minimum Qualification Supplemental Questionnaire is designed to obtain specific information regarding an applicant’s experience in relation to the Minimum Qualifications for this position. Applicants must also complete the official application. It is essential that applicants provide complete information in identifying their education, experience and training. The Minimum Qualification Supplemental Questionnaire will be used to evaluate if the applicant possesses the required minimum qualifications.

      Supplemental Questionnaire Evaluation (Weighted 50%)
      Candidates who advance beyond the minimum qualifications review will be prompted to complete a Supplemental Questionnaire. All candidates must complete the Supplemental Questionnaire and it must be submitted before the provided deadline. The information provided on the Supplemental Questionnaire must be consistent with the information on the application and is subject to verification. Once submitted, applicant responses on the Supplemental Questionnaire cannot be changed. Applicants must achieve a passing score on the Supplemental Questionnaire Evaluation in order to be ranked on the eligible list.

      Performance Evaluation (Weighted 50%)
      Candidates who advance beyond the minimum qualifications review will also be prompted to complete a Performance Evaluation. All candidates must complete the Performance Evaluation and it must be submitted before the provided deadline. The information provided on the Performance Evaluation must be consistent with the information on the application and is subject to verification. Once submitted, applicant responses on the Performance Evaluation cannot be changed. Applicants must achieve a passing score on the Performance Evaluation in order to be ranked on the eligible list.

      The Supplemental Questionnaire and Performance Evaluation are designed to measure knowledge, skills, and/or abilities in job-related areas as described within this announcement. This includes knowledge of: Microsoft Office Suite and related common office software applications; Web content management systems, such as Drupal; CRM and analytic CMS tools such as Google Analytics, SproutSocial, and Constant Contact; Quantitative and qualitative data analysis and reporting; Skillful writing and editing to persuade and inform; and Community-based social marketing and other behavior-change tools. This also includes the ability to: Manage all key social media platforms, with understanding of associated best practices; Support and/or manage marketing projects; Be a self-starter with excellent organizational and research skills; Collaborate with community and City partners and Department staff to deliver quality programming; Work both independently and in a team; and Communicate effectively, both orally and in writing.

      After the eligible list is finalized/adopted, the department may administer additional selection procedures to make a final hiring decision (e.g. interviews, written exercise, etc.). Applicants meeting the Minimum Qualifications are not guaranteed advancement through all steps of the selection process.

      Certification
      The certification rule for the eligible list resulting from this examination will be Rule of Ten (10) Scores. Additional selection processes may be conducted by the hiring department prior to making final hiring decisions.

      Eligible List
      A confidential eligible list of applicant names that have passed the civil service examination process will be created, and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission.

      The duration of the eligible list resulting from this examination process will be 6 months, and may be extended with the approval of the Human Resources Director.

      Upon approval of the Human Resource Director (see Civil Service Rule 111A.26.5), the eligible list/score report resulting from this announcement may be used by other departments that also use this classification or a similar classification. To find other Departments which use this classification, please see: https://sfdhr.org/sites/default/files/documents/Forms-Documents/Position-Count-by-Job-Codes.pdf .

      Conviction History

      As a selected candidatefor a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a finalist. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:
        • Candidates applying for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
        • Candidates applying for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.
          Having a conviction history does not automatically preclude you from a job with the City.

          If you are a selected candidate, the hiring department will contact you to schedule a fingerprinting appointment.

          Disaster Service Workers

          All City & County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

          Conclusion

          1. Your application must include details on all experience, education, training and other information that qualifies you for this recruitment. Failure to submit a complete and accurate application at the time of filing may result in your ineligibility for this recruitment or inability to receive full credit for scoring purposes. Any new information concerning work experience, education, training and other information that is submitted after the filing deadline may not be used to determine whether you meet the minimum qualifications.

          2. Verification: Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at http://sfdhr.org/index.aspx?page=456. Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

          3. Requests: Applicants with disabilities who meet the minimum eligibility requirements for this job announcement can find information on requesting a reasonable ADA Accommodation at:
          sfdhr.org/information-about-hiring-process#applicantswithdisabilities
          Information regarding requests for Veterans Preference can be found at:
          Information regarding Seniority Credit can be found at:
          http://www.sfdhr.org/index.aspx?page=20#senioritycredit

          4. Applicants are advised to keep copies of all documents submitted. Submitted documents become a permanent part of the exam record and will not be returned. The hiring department may require applicants to present additional material at the time of appointment and/or at a later date.

          5. For general information concerning City and County of San Francisco employment policies and procedures, please refer to this web URL: http://www.sfdhr.org/index.aspx?page=20

          6. For Right to Work policy, please refer to this web URL: http://www.sfdhr.org/index.aspx?page=20#identification

          7. Terms of Announcement: Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at www.jobaps.com/sf. The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is ‘abuse of discretion’ or ‘no rational basis’ for establishing the position description, the minimum qualifications and/or the certification rule. Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director. Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date.

          EXAM TYPE: ENTRANCE/PROMO
          ISSUED: April 26, 2021;
          CAROL ISEN, HUMAN RESOURCES DIRECTOR
          DEPARTMENT OF HUMAN RESOURCES
          ANNOUNCEMENT NO: PBT-5638-110227
          DHR/AR/415-557-4869

          8. In line with the Official Public Health Order to slow the spread of COVID-19, “shelter-in-place” has been issued for all San Francisco residents that is expected to be in effect until further notice. As a result, Department of Human Resources (DHR)’s office (located at 1 South Van Ness Avenue, 4th Floor, San Francisco, CA 94103) is currently closed to the general public. If you have any questions, please feel free to email the Human Resources Analyst listed on this announcement at Adam.Romoslawski@sfgov.org.

          Benefits

          All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

          For more information about benefits, please click here.


          Powered by JobAps