Cashier III (Admissions and Records)

Recruitment #PBT-4322-091854

Introduction

  

Please be aware that section "HOW TO APPLY; Application Procedure" was updated on 3/19/2020.

 

We strongly recommend all interested applicants to read the entire announcement to ensure that your online application meets all the application requirements listed in this announcement by the filling deadline.

 

This is a Position Based Test conducted in accordance with Civil Service Rule 111A.

 

The Eligible List/Score Report is being established for the San Francisco Community College District (SFCCD).

 

Position Description:  Under general supervision of the associate Registrar, the Cashier III is responsible for supervising up to (15) employees including 4320 Cashier I and support staff; responsible for collection and deposit of all tuition and fees which may exceed $100,00.00; supervises the daily operations of the Registration Center which may include trouble shooting data entry errors and payment discrepancies; and maintaining records and documentation of student records. Responsible for processing registration transactions to include the recording, researching and troubleshooting of nonpayment of fees, exemption requests and all payments.  Prepares necessary records and accounts for funds received.  The incumbent interprets and carries out existing policies, methods and procedures, relative to handling large amounts of money. Performs other duties as assigned.

 

Appointment Type: One (1) Permanent Civil Service, Full-time (40 hrs/week), Full year (260 days/year) position. Only those candidates that meet the minimum qualifications for class 4322 Cashier III may be invited to participate in the Position Based Testing (PBT) Examination process for this class conducted by the Community College District *For additional details about the Examination process for this position, please refer to the Selection Plan on this announcement.

 

Work Location/Schedule: City College of San Francisco, Ocean Campus, 50 Frida Kahlo Way, San Francisco. *Evening hours and weekend hours may be required.  This position may require work at other locations.

 

Examples of Duties:

1. Process student registration and/or add/drops.

2. Oversee work of telephone router system staff.

3. Enter student payment.

4. Balance daily receipts.

5. Correspond with students regarding payments and/or registration.

6. Answer heavy telephone and email inquiries.

7. Process transcript assessments and payments.

8. Supervise 4320 Cashier I and support staff.

9. Verify accuracy of cashiers; daily transaction.

10. Prepare daily bank deposits and reports.

11. Process special program registration/transaction.

12. Troubleshoot data entry errors, registration/payment errors and student disputes.

13. Research payment plan discrepancies and student exemptions for dropping for nonpayment.

14. Apply school policies and regulations in all transaction.

15. Other duties as assigned.

Minimum Qualifications

Minimum Qualifications:

1. Two years (equivalent to 4,000 hours) of verifiable experience as a cashier receiving deposits, applying payments to proper accounts and reconciling collections of which one (1) year (equivalent to 2,000 hours) must be supervising personnel who perform these types of duties; OR

 

2. Two (2) years (equivalent to 4,000 hours) of verifiable experience as a cashier receiving deposits, applying payments to proper accounts and reconciling collections AND (1) one year (equivalent to 2,000 hours) of general supervisory experience; OR

 

3. Four (4) years (equivalent to 8,000 hours) of verifiable experience as a cashier receiving deposits, applying payments to proper accounts and reconciling collections.

 

NOTES:

  • Experience such as a Cashier Grocery Checker, Restaurant Cashier, Store/Department Store Cashier, Gasoline/Service Station Cashier or other retail cashiering is not qualifying experience.
  • Work experience with the District as a College Work Study (CWS) student or Lab Aide (3591 Classification) will no be considered or applied as qualifying experience.

 

Desirable Qualifications:

The stated desirable qualifications may be used to identify job finalists at the end of the selection process when candidates are referred for hiring.

1. Experience in a comparable urban community college setting.

2. Knowledge and experience with complex computerized student information and registration systems and other computer technologies related to student admissions and records.

3. Knowledge of MS Word, Excel, PowerPoint, Adobe Acrobat and other software applications.

4. General Knowledge of the practices of a College Office of Registration - Admission and Records.

5. Strong communication skills both written and oral.

6. Courteous, tactful, and effective with subordinates, administrators, students, faculty and the general public.

 

Verification of Experience and Education: Applicants will be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at https://sfdhr.org/how-verify-education-requirements.

How To Apply

Application Procedure:

To be considered for this position the following materials must be submitted by the filing deadline:

 

1. Completion of online application. Start process by clicking on the “Apply for this Position” button at the bottom of this page; AND

2. A letter expressing interest in the position specifically indicating how you meet the Minimum and Desirable Qualifications as listed in this announcement and identifying the department above; AND

3. A current resume summarizing educational background and related work experience.

 

IMPORTANT NOTES REGARDING THE REQUIRED DOCUMENTS/APPLICATION PROCESS:

  • Online applications submitted without the required documents by the filing deadline will be rejected; Note the employment portion must be filled out entirely.
  • It is the sole responsibility of the applicant to ensure that all attachments required in this job announcement have been received by the analyst after submission and prior to the expiration of the deadline date and time stated on this announcement. Applicants will NOT be contacted about missing documentation or attachments.
  • Any substitution of the required documents is NOT permitted.
  • Applicants meeting the minimum qualification are NOT guaranteed advancement to any of the stages of the examination process.

Verification of Experience: Verification may be requested at any time during this recruitment and selection process. If requested, verification of experience needed to qualify must be submitted on the employer’s letterhead and indicate the name of the applicant, job title, dates of employment, hours/week, and duties performed and must be signed by the supervisor and/or appropriate company representative. Verification of experience may be waived if impossible to obtain. The applicant must submit a signed statement (waiver) with the application explaining why verification cannot be obtained. Waiver requests will be considered on a case-by-case basis. Failure to submit the required verification or request for a waiver with the application at the time of filing will result in the rejection of the application.

 

Application Process: Applications for City and County of San Francisco jobs are ONLY accepted through an online process. To be considered a candidate for this position, an online application must be completed in full (Note: Employment History section MUST be completed) on the City and County of San Francisco’s job website at www.jobaps.com/sf where applicants will be prompted to register or login into your existing account and begin the application process.

 

  • Select the desired job announcement
  • Select “Apply” and read and acknowledge the information
  • Select either “I am a New User” if you have not previously registered, or “I have Registered Previously”
  • Follow instructions on the screen

 

*You can also watch this video for further assistance with our online application system: http://www.youtube.com/watch?v=4-kUFHXhBjQ&feature=youtu.be

 

Computers are available for the public (from 8:00 a.m. to 5:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor, San Francisco.

 

Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date.  Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter.  To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@ ccsf.edu, @sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org).

 

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records.  Failure to receive this email means that the online application was not submitted or received.

 

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline.  Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

 

The Employment History and Education Portion of the online application must be completed entirely. DO NOT copy and paste your resume, indicate “see resume” or take a poorly similar approach to complete these portions since any of those actions may be considered a reason for immediate disqualification. Applications filled out incompletely; submitted online without all the required materials, and/or that do not meet the specific application requirements listed in this announcement will be marked as “Unsatisfactory” on the element(s) missing and may be cause for ineligibility, DISQUALIFICATION or may lead to lower scores.

 

Legible copies of letter of interest, resume, academic transcripts/diplomas and any additional documents required in this job announcement may be attached to the online application; however, resumes WILL NOT be accepted in lieu of a completed City and County of San Francisco application.

 

If you have any questions regarding this recruitment or application process, please contact the exam analyst, Eddie Aguirre, at eaguirre@ccsf.edu

 

Note: Falsifying one’s academic education, training, or work experience or attempted deception on the application or during any part of the recruitment/selection process may result in DISQUALIFICATION for this and future job opportunities with the City and County of San Francisco.

Selection Plan

  1. APPLICATION SCREENING FOR MINIMUM QUALIFICATIONS
  2. MINIMUM QUALIFICATIONS SUPPLEMENTAL QUESTIONNAIRE (QUALIFYING ONLY)
  3. BEHAVIORAL CONSISTENCY QUESTIONNAIRE OR BCQ (WEIGHT: 37%)
  4. ORAL EXAMINATION (WEIGHT: 63%)

Selection Procedures

APPLICATION SCREENING FOR MINIMUM QUALIFICATIONS: Applications will be screened for relevant qualifying experience. Additional screening mechanisms may be implemented in order to determine applicants’ qualifications. Only those applicants who most closely meet the needs of the Department will be invited to participate in the selection process. Applicants meeting the minimum qualifications are not guaranteed advancement to the interview.

 

MINIMUM QUALIFICATIONS SUPPLEMENTAL QUESTIONNAIRE (QUALIFYING ONLY): Applicants will be prompted to entirely complete and submit a Supplemental Questionnaire as part of the online employment application process by the final filing deadline. Applicant responses to the Supplemental Questionnaire will assist with determining if the minimum qualifications required to perform essential tasks for the position are met. The information provided must be consistent with the applicant’s information on the application, resume and/or academic records. Once submitted, applicant responses on the Supplemental Questionnaire cannot be changed. Every element is subject to verification.

 

BEHAVIORAL CONSISTENCY QUESTIONNAIRE OR BCQ (WEIGHT: 37%): Applicants that meet the minimum qualification for this recruitment will be sent additional instructions to complete and submit a Behavioral Consistency Questionnaire by a specific deadline established by CCD. This questionnaire will be used to determine the candidate’s relative knowledge and skill levels in job related areas. These areas may include, but are not limited to:

Deposits and payments; invoice reconciliations and collections; supervising experience in a college setting; decision making; ability to prioritize and resolve conflicts; experience using Student Information System (BANNER) or similar; advance knowledge of general procedures and federal, state and local regulations related to college institutions; ability to communicate effectively in written and oral form; ability to work independently and/or with a group of people; ability to manage sensitive situations with college community and public; knowledge of MS Office (Excel, Power Point, Access, etc.) and applicable software applications; and knowledge of office machinery (desktop ten-key calculator, copier/scanner, credit card reader, etc.)

The information provided must be consistent with the applicant’s information on the application, resume and/or academic records. Once submitted, applicant responses on the Behavioral Consistency Questionnaire cannot be changed. Every element is subject to verification.

 

ORAL EXAMINATION (Weight: 67%): Only applicants meeting the minimum qualifications that achieve a passing score on the Behavioral Consistency Questionnaire will be invited to participate in the oral examination designed to assess their relative knowledge, skills and abilities in job-related areas, which may include, but not be limited to:

Deposits and payments; invoice reconciliations and collections; supervising experience in a college setting; decision making; ability to prioritize and resolve conflicts; experience using Student Information System (BANNER) or similar; advance knowledge of general procedures and federal, state and local regulations related to college institutions; ability to communicate effectively in written and oral form; ability to work independently and/or with a group of people; ability to manage sensitive situations with college community and public; knowledge of MS Office (Excel, Power Point, Access, etc.) and applicable software applications; and knowledge of office machinery (desktop ten-key calculator, copier/scanner, credit card reader, etc.)

 

Note: Candidates must achieve a passing score on every examination component (Behavioral Consistency Questionnaire or BCQ and Oral Examination) listed in this recruitment in order to be ranked on the Eligible List/Score Report.

 

Eligible List/Score Report: The passing score achieved by the qualified candidate on every examination component listed in this job announcement will be counted together to obtain a final score and rank for each candidate on the eligible list.

 

A confidential eligible list of applicant names that have passed the civil service examination process will be created and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission.

 

Duration of the Eligible List: The duration of the eligible list resulting from this examination process will be 12 months, and may be extended with the approval of the Human Resources Director.

 

Upon approval of the Human Resource Director (see Civil Service Rule 111A.26.5), the eligible list/score report resulting from this announcement may be used by other departments that also use this classification or a similar classification. To find other Departments which use this classification, please see https://sfdhr.org/sites/default/files/documents/ASO-Level-Chart.pdf?documentID=212466

 

Certification Rule: The certification rule for the ranked eligible lists resulting from this examination will be Rule of Ten (10) Scores.

 

IMPORTANT: The department may administer additional position-specific selection procedures to make final hiring decisions.

Conviction History

As a finalist for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a finalist. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

 

Candidates for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.

Candidates for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

 

Having a conviction history does not automatically preclude you from a job with the City.

 

If you are selected as a finalist, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

Conclusion

Reasonable Accommodation Request (ADA): Applicants with disabilities who meet the minimum eligibility requirements for this job announcement can require a reasonable accommodation to participate in this hiring process by contacting the Title 5/EEO/ADA Compliance Officer at 415/452-5053 to make the necessary arrangements. Please be aware that verification of a covered disability under the ADA may be required.  Applicants can find more information on requesting a reasonable ADA Accommodation at: http://www.sfdhr.org/index.aspx?page=20#applicantswithdisabilities   

 

Veteran’s Preference: Information regarding requests for Veterans Preference can be found at: http://www.sfdhr.org/index.aspx?page=20#veteranspreference   

 

Seniority Credit in Promotional Exams: Information regarding requests for seniority credit can be found at: http://www.sfdhr.org/index.aspx?page=20#senioritycredit   

 

Terms of the Announcement: http://www.sfdhr.org/index.aspx?page=20#announcementsdefinitions. Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at www.jobaps.com/sf. The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is ‘abuse of discretion’ or ‘no rational basis’ for establishing the position description, the minimum qualifications and/or the certification rule. Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director. Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date.

 

General Information Concerning City and County of San Francisco Employment Policies And Procedures: Important Employment Information for the City and County of San Francisco can be obtained at http://sfdhr.org/information-about-hiring-processs or hard copy at 1 South Van Ness Avenue, 4th Floor.

 

Copies of Application Documents: Applicants should keep copies of all documents submitted, as these will not be returned.

 

Right to Work: All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States.

 

EEO Statement: It is the policy of the City College of San Francisco to provide all persons with equal employment and educational opportunities regardless of race, color, ancestry, national origin, ethnic group identification, religion, age, gender, marital status, domestic partner status, sexual orientation, disability or AIDS/HIV status, medical conditions, gender identity, or status as a Vietnam-Era veteran. These categories specifically include status as a lesbian, gay, bisexual, transgender, or questioning person in any District program or activity. For further information, contact the CCSF Title 5/EEO/ADA Compliance Office at (415) 452-5053.

 

Exam Type: PBT (Position Based Testing)

Issued:  03/18/2020

Micki Callahan

Human Resources Director

Department of Human Resources

Recruitment ID Number: PBT-4322-091854

CCD / EA / (415) 452-7666 or eaguirre@ccsf.edu

Benefits

All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.

 



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