3374 Volunteer/Outreach Coordinator, Watershed Environmental Edu.

Watershed Education and Volunteer Program Coordinator

Recruitment #PBT-3374-100763


This is a Position-Based Test conducted in accordance with CSC Rule 111A.

Who are we?
San Francisco Public Utilities Commission (SFPUC)
Headquartered in San Francisco, we have 2,300 employees working in seven counties with a combined annual operating budget of over $900 million.

Our Mission: To provide our customers with high quality, efficient, and reliable water, power, and wastewater services in a manner that values environmental and community interests and sustains the resources entrusted to our care.

Our Vision: We are an innovative utility leader, recognized for excellent results in service, safety, stewardship, and inclusiveness.

We are an award-winning and industry-leading utilities organization committed to our customers, community interests, and the environment. To learn more about our organization, please visit our website at www.sfwater.org

We are proud of our infrastructure and programs, but most importantly, we value our highly qualified and dedicated workforce which ensures that this vision becomes a reality. As you explore career opportunities with us, download our career guide and learn about what you can expect during the hiring process. 

About SFPUC’s Natural Resources and Lands Management Division
Our mission is to serve San Francisco and its Bay Area customers with reliable, high quality, and affordable water and wastewater treatment while maximizing benefits from power operations and responsibly managing the resources—human, physical, and natural—entrusted to its care.

We are committed to responsible natural resources management that protects and restores viable populations of native species and maintains the integrity of the ecosystems that support them for current and future generations. We strive to become a leader in science-based and collaborative environmental stewardship in order to continue providing high-quality and reliable water supplies to San Francisco residents and customers.

Reporting to the Natural Resources Community Liaison Managers and guided by the Alameda or Peninsula Watershed Management Plans and their respective Interpretive and/or Educational Master Plans, the Watershed Education and Volunteer Program Coordinators plan, implement, coordinate, supervise and lead engaging educational, recreational, and volunteer programs and activities that foster an appreciation and understanding of the importance of the natural, cultural and water delivery history of the watershed, natural resource conservation, and environmental stewardship. 

Position Description
San Francisco Public Utilities Commission, Natural Resources and Lands Management Division, has two (2) vacancies, one based in the Alameda Creek Watershed and another based in the Peninsula Watershed.

1. About the Alameda Creek Watershed education and outreach programs:

The Alameda Creek Watershed Center (ACWC) is currently under construction on SFPUC property next to the town of Sunol, the Arroyo de la Laguna, and Alameda Creek. The property includes the historic Sunol Water Temple, the Sunol AgPark (an 18-acre organic farm that offers fieldtrips to 4-6th graders), and the Sunol Native Plant Nursery (that provides plants for the SFPUC’s watershed restoration projects). 

The ACWC will partner with the Sunol AgPark and the Native Plant Nursery in providing programs for schools and the public and coordinating volunteer opportunities when it opens in 2022.   The Alameda Creek Watershed includes 39,000 acres of protected SFPUC lands, part of the Hetch Hetchy Regional Water System that provides water for 2.7 million people in the Bay Area. 

The Alameda Creek Watershed incumbent will assist with the development and implementation the ACWC Education Master Plan, including school, field trip, and public programs at the ACWC, as well as coordinating its natural and cultural history programs with those in place at the AgPark. Incumbent will also develop a volunteer program for the ACWC, AgPark, and Native Plant Nursery. 

Position priorities before the ACWC opens to the public in 2022:
  • Assist ACWC management and contactors in developing and piloting programs for school students and visitors to the ACWC.
  • Develop a volunteer program.
  • Assist ACWC Manager with preparations for opening the ACWC, including hiring staff, developing outreach materials, procuring supplies and materials. Setting up cloud-based program registration and volunteer management systems.
  • Work with the AgPark’s Education Coordinator to promote and provide the AgPark’s established in-school and field trip programs (or a modified program due to COVID-19 restrictions). 
Position priorities after the ACWC opens:
  • Implement and oversee programs for schools and the public 
  • Serve as the lead teacher for field trip programs
  • Recruit and oversee volunteers for the various locations.
  • Manage volunteers for the ACWC.
Work Schedule: When school programs are in session: 8:30 AM - 5:30 PM, Monday – Friday, alternate hours may be possible between semesters. Once the watershed center opens, the schedule will change to include one or two weekend days instead of Monday and/or Tuesday and including occasional evenings.
Reporting Location: 505 Paloma Way, Sunol, CA 94586

2. About the Peninsula Watershed environmental education and outreach program:

The San Francisco Peninsula Watershed includes 23,000 acres of SFPUC lands.  There are five SFPUC reservoirs and associated appurtenances along with other public utilities (PG&E, AT&T, local County Water Districts etc.). The watershed is protected and closed to public access except in areas approved for recreational access. 10 miles of trails are open to the public by reservation. San Mateo County Parks manages the 25-mile Crystal Springs Regional trail. The Golden Gate National Recreation Area manages 3 miles of trail on the Watershed.  Six miles of additional SFPUC trail have been planned and will be constructed in 2021/2022.   Trail leader Volunteers lead multi-modal trail events on the Fifield-Cahill Ridge Trail. Volunteer docents knowledgeable in the natural and cultural history of the Peninsula Watershed implement the Watershed Interpretive Master Plan.  The Interpretive Master Plan is an overarching document which will provide guidance and specific interpretive activities associated with the Fifield Cahill Ridge trail program, the new 6-mile Southern Extension of the Ridge Trail and the Watershed overall. The Division also provides and intends to expand volunteer work projects focused on environmental resource related projects and citizen science activities.     

The Peninsula Watershed incumbent is responsible for managing the Fifield-Cahill Ridge Trail Program, the watershed education and outreach program through implementation of the Peninsula Watershed Interpretive Master Plan, the Watershed Volunteer Program and supporting the Watershed Community Liaison who will supervise the position.

Work Schedule: 8 AM - 5 PM, Tuesday – through Saturday.
Reporting Location: 1657 Rollins Road, Burlingame, CA 94010

Essential functions:

  • Work with manager, staff and others as needed to plan , develop, implement, teach and supervise the delivery of youth and adult educational and recreational programs, and to develop, implement and oversee student and adult volunteer programs.  
  • Participates as a team member to support all areas of the education and volunteer program. Duties include teaching programs and/or working with youth and adult volunteers in the field and assisting  with department activities and events.  Programs planned for assigned location may include : school field trips, in-school, virtual, and service-learning programs, trail interpretation, recreational access programs and/or educational workshops and events for children and/or adults.
  • Work with managers, staff and coordinators of other activities in the watershed to identify needs and opportunities for the utilization of volunteers, ensure that individual and group volunteers assigned to the various activities  address and meet those needs, and that each volunteer is engaged in meaningful work. 
  • Recruit, screen and supervise  the training and retention of a team of part-time and seasonal education staff, interns, and volunteers. Coordinate, schedule, monitor & evaluate their work to assure maximum program coverage & effectiveness. Ensure that departmental procedures are followed. Handle public inquiries and any internal problem situations that may arise involving programs, volunteers, or staff.
  • Provide orientation and training classes that include: SFPUC and program mission and goals, policies and procedures, applicable laws, and best practices for interpretive programs, techniques for working with under-served students and communicating effectively with visitors from other cultures, language groups, abilities and socioeconomic backgrounds. 
  • Assess staff and volunteer productivity, set goals and establish work-related priorities, ensure teachers meet program standards. Recommend and implement program policies and procedures for assigned program & ensure all activities follow health & safety protocols. Assists manager with developing, monitoring, and administering program budget.  
  • Oversee all program, teachers and volunteer, scheduling and logistics using cloud-based software applications for program registrations and volunteer management. Collect data, maintain and manage records to produce annual reports. 
  • Work with department staff to publicize and promote all programs, in person, in print, on the internet, including social media platforms. Prepare program information for department websites. Provide presentations for local groups, schools and civic organizations; tours for visiting professionals, the media and members of the public. Develop partnerships with other organizations and maintain contacts and relationships with schools, community and corporate groups, program partners, and SFPUC staff.
  • Order and maintain program supplies, tools, and equipment. Alameda Watershed position: oversee maintenance of student garden, classrooms, student lab, field study sites, and storage areas. Peninsula Watershed position: oversee maintenance of trails, field study sites, and storage areas.
Class 3374 - Watershed Education and Volunteer Program Coordinator performs other related duties as required.

Nature of Work
Position will require work on weekends and some evenings, and sustained physical effort, such as standing or walking for prolonged periods. Portion of the work duties will be outdoors which will expose the incumbent to inclement weather and potential hazards common in a wilderness environment or natural landscape setting such as rugged terrain, heat, wind, rain, rattlesnakes.  Ability to hike 5 miles over rugged terrain and lift 25 pounds is required for the Peninsula Incumbent.

Equal Employment Opportunity: The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.

Minimum Qualifications

If you are interested in a job like this, we are looking for people that have the following:
  1. Possession of a baccalaureate degree from an accredited college or university; AND
  2. One (1) year (2000 hours) of experience supervising, coordinating or directing volunteer services and/or community outreach services in an organization which provides services to the public. AND
  3. Possession of a Valid California Driver’s license.
Substitution: Additional experience supervising, coordinating or directing volunteer and/or community relations services, as described above, may be substituted for up to two years of the required baccalaureate degree on a year-for-year basis.

Special Conditions

The above minimum qualifications reflect special conditions associated with the position(s) to be filled. They may differ from the standard minimum qualifications associated with this classification. 

Desirable Qualifications:

The stated desirable qualifications may be used to identify job finalists at the end of the selection process when candidates are referred for hiring.

  • Possession of a baccalaureate degree in environmental education, interpretation, field Biology, natural resources, environmental studies, wildlife management, park management, outdoor recreation or related field.
  • Experience providing environmental education, agricultural education/training, natural history interpretation or similar programs, preferably in an outdoor setting.
  • Experience working with youth and adult volunteers for an educational organization, such as a museums or outdoor programs.
  • Experience working with underserved communities, English as a second language (ESL), including children, in a group setting. 
  • Fluency in Spanish. 
  • Experience with online programs and volunteer registration platforms.
  • Certification in interpretation programs, such as NAI (National Association of Interpretation).
  • Certification or ability to become certified in CPR and basic first aid.
Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted. All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included in the “Education” and “Training and Employment Record” sections of the City and County of San Francisco online application by the filing deadline. A resume does NOT substitute for this section of the City application and will not be considered in determining whether you meet the minimum qualifications. 

Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process.

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at http://sfdhr.org/index.aspx?page=456.

Verification of required work experience typically must be on the employer’s letterhead, and must include the applicant’s name, job title, description of job duties, dates of employment, hours per week, and signature of the employer, supervisor, or appropriate representative.  
Employees of the City and County of San Francisco may submit performance evaluations showing duties performed to verify qualifying City experience. City employees will receive credit for the duties of the class to which appointed. Credit for experience obtained outside of the employee's class will be allowed only if recorded in accordance with the provisions of Civil Service Commission Rules. CCSF employees will not receive credit for experience obtained outside of their classification unless recorded in accordance with the provisions of the Civil Service Rule 110.9.1/111A.11.2.

Experience claimed in self-employment will only be accepted if supported by documents verifying income, earnings, business license and experience comparable to minimum qualifications above. Copies of income tax papers or other documents listing occupation and total earnings must be submitted.

Verification of required valid licensure/certification typically must be a photocopy of the license/certificate including the name of the issuing agency as well as the name of the license/certificate holder, license/certificate number, and expiration date.

How To Apply

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process.
  • Select the desired announcement 
  • Select “Apply” and read and acknowledge the information 
  • Select either “I am a New User” if you have not previously registered, or “I have Registered Previously” 
  • Follow instructions on the screen
In line with the Official Public Health Order to slow the spread of COVID-19, “shelter-in-place” has been issued for all San Francisco residents that is expected to be in effect until further notice.  As a result, Department of Human Resources (DHR)’s office (located at 1 South Van Ness Avenue, 4th Floor, San Francisco, CA 94103) is currently closed to the general public. If you have any questions, please feel free to email the Human Resources Analyst listed on this announcement. 

We communicate by email.
You may be contacted by email about this announcement and, therefore, it is your responsibility to ensure that your registered email address is accurate and kept up-to-date.  Also, you must ensure that email from CCSF is not blocked on your computer by a spam filter.  To prevent blocking, you should set up your email to accept CCSF mail from the following addresses: @sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu. You will receive a confirmation email that your online application has been received in response to every announcement for which you apply.  You should retain the confirmation email for your records.  Failure to receive the email means that the online application was not submitted or received.

Word of advice:
All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline.  Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.
Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

Have questions about the application process?
If you have any questions regarding this recruitment or application process, please contact the exam analyst, Monica Guzman, by email at jobs@sfwater.org. 

Selection Procedures

Minimum Qualifications Supplemental Questionnaire (MQSQ - Qualifying) 
Applicants will be prompted to complete a Supplemental Questionnaire as part of the online application process. All applicants must complete the Supplemental Questionnaire and it must be submitted with the application by the final filing deadline. The information provided on the Supplemental Questionnaire must be consistent with the information on the application and is subject to verification. Applicant responses to the Supplemental Questionnaire will be used to assist in determining if applicants meet the minimum qualifications for the position. 

Supplemental Questionnaire Examination - 100%
Applicants who meet the minimum qualifications will be eligible to take the Supplemental Questionnaires Exam at a later time. Eligible applicants will be sent a supplemental questionnaire that must be submitted during the stated time period. The purpose of the supplemental questionnaire is to evaluate the experience, knowledge, skills and abilities that candidates possess in job-related areas, which have been identified as critical for this position and include, but are not limited to:
  • Knowledge of outdoor educational program management, training, promotion, principles and practices.
  • Knowledge of volunteer program management, training, and human/public relations principles and practices.
  • Knowledge of natural sciences, environmental education, and basic interpretive principles and practices.
  • Ability to recruit, screen, select, train, supervise, retain, and evaluate volunteers and program staff.
  • Ability to prepare clear and effective work-related written material, including training materials and instructions, newsletters, information flyers and other written material.
  • Ability to use a computer and internet to access, input and retrieve work-related information including word processing, spreadsheets, databases, graphics and social media.
A passing score must be achieved on the Supplemental Questionnaire Examination in order to continue in the selection process and be placed on the eligible list.

Candidates will be placed on the eligible list in rank order according to their final score. Candidate scores on this examination may also be applied to other announcements involving other job titles, when directed by the Human Resources Director. 

The department may administer additional position-specific selection procedures to make final hiring decisions. 

Candidates scores on this examination may also be applied to other announcements involving other job titles, when directed by the Human Resources Director. 

Certification Rule: 
The certification rule for the ranked eligible lists resulting from this examination will be Rule of 10. The department may administer additional position-specific selection procedures to make final hiring decisions. 

Eligible List/Score Report:
A confidential eligible list of applicant names that have passed the civil service examination process will be created and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission. 

The duration of the eligible list resulting from this examination process will be 6 months and may be extended with the approval of the Human Resources Director. 

Upon approval of the Human Resource Director (see Civil Service Rule 111A.26.5), the eligible list/score report resulting from this announcement may be used by other departments that also use this classification or a similar classification. To find other Departments which use this classification, please see https://sfdhr.org/sites/default/files/documents/Forms-Documents/Position-Count-by-Job-Codes.pdf

Conviction History

As a selected candidate for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you were given a conditional offer of employment. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:
  • Candidates for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code. 
  • Candidates for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.
Having a conviction history does not automatically preclude you from a job with the City.

If you are a selected candidate, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.


Terms of Announcement and Appeal Rights:
Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other, except when superseded by federal, state or local laws, rules or regulations.  Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at www.jobaps.com/sf.

The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is ‘abuse of discretion’ or ‘no rational basis’ for establishing the position description, the minimum qualifications and/or the certification rule.  

Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director.  Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date.

Reasonable Accommodation Request: Applicants with disabilities who meet the minimum eligibility requirements for this job announcement can find information on requesting a reasonable ADA Accommodation at: http://www.sfdhr.org/index.aspx?page=20#applicantswithdisabilities

Veteran’s Preference: Information regarding requests for Veterans Preference can be found at: http://www.sfdhr.org/index.aspx?page=20#veteranspreference

Seniority Credit in Promotional Exams: Information regarding requests for seniority credit can be found at: http://www.sfdhr.org/index.aspx?page=20#senioritycredit

General Information concerning City and County of San Francisco Employment Policies and Procedures: http://www.sfdhr.org/index.aspx?page=20

Copies of Application Documents: http://www.sfdhr.org/index.aspx?page=20#copies  

Right to Work: http://www.sfdhr.org/index.aspx?page=20#identification. All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States.

Exam Type: Combined Promotive and Entrance 
Issued: March 16 2021 
Carol Isen, Acting Human Resources Director 
Department of Human Resources 
Recruitment ID: PBT-3374-100763 (01145108/01115342)


All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.


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