Representative, Human Rights Commission

Recruitment #PBT-2996-097726




This is a Position-Based Test conducted in accordance with Rule 111A of the San Francisco Civil Service Commission Rules. The position will be located at the Human Rights Commission.  


The San Francisco Human Rights Commission investigates and mediates complaints of discrimination and non-compliance in employment, housing and public accommodation, as prescribed by City policy and jurisdiction. In addition, the Division is charged with implementing the Sanctuary City Ordinance and Fair Chance Ordinance by assisting the public in filing, mediating and investigating complaints of non-compliance with the ordinances.  

Specifically, the Discrimination Division enforces the following City non-discrimination laws:

  • Non-discrimination in Housing, Employment and Public Accommodations (San Francisco Police Code Article 33)
  • Non Discrimination based on HIV Status (San Francisco Police Code Article 38) 
  • Non Discrimination in Housing against Families with Minor Children (San Francisco Police Code Article 1.2) 
  • Sanctuary City Ordinance (San Francisco Administrative Code Chapter 12H) 
  • Fair Chance Ordinance (San Francisco Police Code Article 49)   

The Commission also works with members of the public, community groups, businesses and government agencies to provide technical assistance, information and referrals on a wide range of non-discrimination, housing, employment and accommodation issues.


Under general direction, the 2996 Representative investigates and mediates discrimination complaints; addresses community disputes and issues involving individual or systemic discrimination; and provides technical assistance, information and referrals to individuals, community groups, businesses and government agencies related to non-discrimination and civil rights.


  • Investigate, mediate, and make findings and recommendations with respect to complaints of discrimination in employment, housing and public accommodations, as prescribed by City laws and policies.
  • Conduct in-depth, fact-finding intake interviews to determine whether the nature of a complainant’s claim falls within the jurisdiction of the HRC.
  • Research and evaluate a wide range of legal and policy issues related to addressing discrimination and/or promoting human rights.
  • Provide technical assistance and trainings regarding laws and regulations prohibiting discriminatory practices in employment, housing and public accommodations.
  • Collect and report statistical data relative to the evaluation of discriminatory practices in employment, housing and public accommodations.
  • Communicate effectively, both verbally and in writing, with people from diverse socio-economic, cultural and language backgrounds.

Minimum Qualifications


Possession of a baccalaureate degree from an accredited college or university with major coursework in the social sciences, political science, public administration or related fields; AND  


  1. Three hundred (300) hours of experience in anti-discrimination work; AND
  2. One (1) year of verifiable experience (equivalent to 2,000 hours) in one or more of the following areas: investigation and resolution of complaints; dispute resolution; fact-finding and analysis; and/or development and servicing of outreach programs.  


  • Verifiable qualifying experience as stated in #2 (in addition to the required one year) may be substituted for the four-year degree requirement on a year-for-year basis.
  • Possession of a Juris Doctor or an advanced degree in the social sciences, political science, public administration, or related fields may be substituted for the one (1) year experience requirement as stated in minimum qualification experience #2.

Desirable Qualifications:

The stated desirable qualifications may be used to identify job finalists at the end of the selection process when candidates are referred for hiring. 

  • Investigative experience related to discrimination, legal and policy issues.
  • Professional experience interviewing people from diverse backgrounds on discrimination, legal and policy issues.
  • Familiarity with employment and housing discrimination issues and trends in the City & County of San Francisco.
  • Professional experience as a case manager or social worker.
  • Proficiency in Spanish or Chinese.


Applicants may be required to submit verification of qualifying education and experience at any point in the recruitment and selection process.                             

Verification of work experience must be on the employer’s letterhead, and must include the applicant’s name, job title, description of job duties, dates of service, and signature of the employer. San Francisco City and County employees do not need to submit verification of their City employment, but must submit verification of outside experience. San Francisco City and County employees will not receive credit for experience obtained outside of their classification unless recorded in accordance with the provisions of the Civil Service Rule 110.9.1.  

Information on verification requirements for education can be found here:  

Falsifying one's education, training, or work experience may result in disqualification of job opportunities with the City and County of San Francisco.

How To Apply

Applications for City and County of San Francisco jobs are ONLY accepted through an online process. Visit to register an account and begin the application process.

  • Select the desired job announcement
  • Select “Apply” and read and acknowledge the information
  • Select either “I am a New User” if you have not previously registered, or on “I have REGISTERED PREVIOUSLY”
  • Follow instructions on the screen.

Computer kiosks are available for the public (from 8:00 a.m. to 5:00 p.m. Monday through Friday) to file online applications in the lobby of the Department of Human Resources at 1 South Van Ness Avenue, 4th Floor, San Francisco.

Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (,,,,,,,,,,,,

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.  

If you have any questions regarding this recruitment or application process, please contact Kristin Hadley, by telephone at 415-551-8949, or by email at

Selection Plan

  1. Minimum Qualification Supplemental Questionnaire: (Weight: Qualifying)
  2. Supplemental Questionnaire: (Weight: 100%)

Selection Procedures

Minimum Qualification Supplemental Questionnaire:  

Candidates will be prompted to complete a Minimum Qualifications Supplemental Questionnaire (MQSQ) as part of the online employment application. This MQSQ is designed to obtain specific information regarding an applicant's experience in relation to the Minimum Qualifications for this position. Applicants must also complete the official application. It is essential that applicants provide complete information in identifying their education, experience and training. The MQSQ will be used to evaluate if the applicant possesses the required minimum qualifications.

Supplemental Questionnaire (Weight: 100%):  

Only candidates who have been determined to meet the minimum qualifications of the position will receive a supplemental questionnaire via email to complete and return. Responses will be evaluated in relation to the knowledge, skills, and abilities required for the Representative, Human Rights Commission.

These may include, but are not limited to the following:

  • Knowledge of best practices for investigations and mediations.
  • Problem solving ability.
  • Knowledge of Federal, State, and Local non-discrimination laws and policies.
  • Ability to communicate.

All relevant experience, education and training must be on the application in order to be reviewed in the rating process. Candidates will be placed on the eligible list in rank order according to their final score. Candidates must receive a passing score to be ranked on the eligible list.

NOTE: Make sure your application and any attachments to the application submitted at the time of filing are complete and accurate and include details on all experience, education, training and other information that qualifies you for this recruitment. Failure to submit a complete and accurate application at the time of filing may result in your ineligibility for this recruitment or inability to receive full credit for scoring purposes. Any new information concerning work experience, education, training and other information that is submitted after the filing deadline may not be used for scoring or considered to determine whether you meet the minimum qualifications.   The department may administer additional selection procedures to make final hiring decisions.

Certification Rule:

The certification rule used for the eligible list resulting from this selection procedure will be Rule of Three (3) scores. The hiring department may employ additional selection procedures prior to making a final hiring decision.

Eligible List:

The Duration of the eligible list from this examination process will be 12 months, and may be extended with the approval of the Human Resources Director.  

Upon approval of the Human Resources Director (see Civil Service Rule 111A.26.5) the eligible list/score report resulting from this announcement may be used by other departments that also use this classification or a similar classification. To find other departments that use this classification, please see

A confidential eligible list of applicant names that have passed the civil service examination process will be created, and used for certification purposed only. An examination Score report will be established, so applicants can view the ranks, final scores, and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from the civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission.

Conviction History

As a selected candidate for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a selected candidate. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

  • Candidates for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
  • Candidates for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Having a conviction history does not automatically preclude you from a job with the City.

If you are a selected candidate, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.


Terms of Announcement:

Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations.  Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at

The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is ‘abuse of discretion’ or ‘no rational basis’ for establishing the position description, the minimum qualifications and/or the certification rule.  Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director.  Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date.


Applicants with disabilities who meet the minimum eligibility requirements for this job announcement can find information on requesting a reasonable ADA Accommodation at:

Information regarding requests for Veterans Preference can be found at:

General Information concerning City and County of San Francisco Employment Policies and Procedures:
Important Employment Information for the City and County of San Francisco can be obtained at or hard copy at 1 South Van Ness Avenue, 4th Floor.

Copies of Application Documents:
Applicants should keep copies of all documents submitted, as these will not be returned.

Right to Work:
All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States.


Exam Type: Entrance
Issued: 11/18/2019
Micki  Callahan
Human Resources Director
Department of Human Resources
Recruitment ID Number: PBT-2996-097726



All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.


Click on a link below to apply for this position:

Fill out the Supplemental Questionnaire and Application NOW using the Internet.
View and print the Supplemental Questionnaire. This recruitment requires completion of a supplemental questionnaire. You may view and print the supplemental questionnaire here.

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