2967 Supervising Welfare Fraud Investigator

Recruitment #PBT-2967-070117


This is a Position Based Test conducted in accordance with Civil Service Rule 111A.


The Human Services Agency is a department of the City and County of San Francisco and the central resource for public assistance in the City. Our mission is to promote well-being and self-sufficiency among individuals, families and communities in San Francisco. We provide a safety net for individuals and families by offering income support, community-based living support, and assistance acquiring food, housing, and health coverage. We offer programs and services that ensure the protection and safety of children, the elderly and dependent adults. We help people secure employment through training, job search and child care assistance.


Under direction, conducts a variety of complex administrative, civil, and criminal investigations on behalf of the Department of Human Services; directs staff in conducting investigations, including investigations of welfare fraud, theft of governmental property, embezzlement, claims against the department, threats against departmental personnel, and unusual child deaths in San Francisco County; compiles, safeguards and presents evidence for prosecution; interviews witnesses, conducts computer checks and analyzes welfare data; prepares search warrant applications, makes arrests and writes reports; testifies in Superior Court, Small Claims Court, Welfare Diversion Court and administrative hearings as to particular investigations; supervises both sworn and non-sworn investigations staff and provides administrative staff assistance as needed such as advising DHS staff on resolving or minimizing loss situations, and the development and coordination of budgets. As a peace officer, the 2967 Supervising Welfare Fraud Investigators are well versed in legal standards for detentions, searches, arrests, and court dispositions. This position requires physical ability to make arrests, at times, with the use of escalating force and performs related duties as required.

Essential Duties include, but are not limited to:

• Oversees and conducts a variety of civil, criminal, and administrative investigations on behalf of the Department of Human Services by interviewing witnesses, key subjects, and experts and collecting, preserving, and analyzing evidence in order to understand the facts and how to proceed in a case.
• Assists in the development of unit and Departmental policies specifically related to law enforcement including arrest techniques, officer safety protocols, and use of force.
• Evaluates Department policies and procedures for possible fraud opportunity and/or security weaknesses, and makes recommendations to DHS Executive Staff on resolution.
• Oversees and directs the use of confidential data systems e.g. the California Law Enforcement Telecommunications System (CLETS), Department of Motor Vehicles computer system, credit reporting systems, Incomes and Eligibility Benefits Transfer (EBT) and welfare systems.
• Reviews and assigns investigative referrals regarding welfare fraud, administrative claims against the City of San Francisco, child deaths, alleges criminal conduct by Department employees, and threats against employees.
• Oversees and conducts investigations into suspected criminal negotiation of certain types of welfare warrants to determine whether or not fraud has occurred.
• Trains, evaluates and supervises professional investigative staff in conducting warrant investigations and other investigative activities. Oversees the work of the assigned investigations unit checking for completeness and the application of appropriate investigative methods in arriving at conclusions, findings, and recommendations.
• Acts for the chief investigator in case of absence in all routine matters and special matters as assigned.
• Prepares specialized administrative and investigative reports in different formats for executive staff, Investigations Manager and other departments.
• Acts as a liaison between the Department of Human Services and other criminal justice agencies in order to facilitate and coordinate investigations.
• Makes criminal arrests, detentions and assuring proper cause and using physical force when necessary, using an appropriate escalation of force options. Executes search warrants.
• Provides superiors with adequate demonstration of minimum standards for requested detentions, arrests and search warrants.
• Uses vigorous safety precautions in handling and properly maintaining firearm(s); Tests semi-annually for firearms or verification and maintains passing scores.
• Prepare evidence for presentation in criminal courts and administrative hearings.
• Operates motor vehicles in order to accomplish timely investigations, transport witnesses and suspects, deliver criminal evidence and court exhibits.
• Facilitates regular training related to the use of force, firearms use and qualification, law enforcement standards for searches, detentions, and arrests, and other specialized peace officer duties.
• Performs related duties as assigned.

Minimum Qualifications

1. Five (5) years of criminal justice investigative experience.

Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.

Note: Applicants who meet the minimum qualifications are not guaranteed to advance through all of the steps in the selection process.

-Peace officer status.
-Possession of or ability to obtain a valid California driver license.

SPECIAL REQUIREMENTS: Essential Duties involve: the ability to travel to different sites; requires eye-hand coordination and manual dexterity for data-entry; extensive VDT exposure.

Prior to appointment, each candidate’s background may be reviewed to determine his/her fitness for this position. Employees in this classification are peace officers and must meet P.O.S.T. (Peace Officer Standards & Training) standards and comply with laws applicable to peace officer positions. Applicants will be required to complete P.O.S.T. personal history statement. Reasons for rejection may include repeated or serious violations of the law, inability work well with co-workers, inability to accept supervision, insufficient knowledge of law enforcement work, or other relevant factors. Applicants must have a current history of careful and responsible motor vehicle operation. Driver’s license suspension, drunk driving, reckless or hit-and-run driving records, records of multiple moving violations or probation for negligence in operating a vehicle may be cause for rejection. Candidates must not have been convicted of a felony in this state or in any federal jurisdiction, which would have been a felony if committed in this state. Criminal records will be carefully reviewed. Candidates who do not report their complete criminal records will be disqualified. Candidates must pass all parts of the background investigation.

DRUG TESTING REQUIREMENT: All employees in this classification may also be subject to drug and alcohol testing upon reasonable suspicion or after a work-related accident. 

-Possession of a bachelor’s degree from an accredited college or university.
-Possession of a Private Investigator’s license and POST certification.
-Two (2) years of experience in Welfare Fraud.


The stated desirable qualifications may be used to identify job finalists at the end of the selection process when candidates are referred for hiring.

How To Apply

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process.

-Select the desired job announcement (PBT-2967-070117)
-Select “Apply” and read and acknowledge the information
-Select either “I am a New User” if you have not previously registered, or “I have Registered Previously”
-Follow instructions on the screen

Computers are available for the public (from 8:00 a.m. to 5:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor, San Francisco.

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org).

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

If you have any questions regarding this recruitment or application process, please contact the exam analyst, Zach DeRossette, by telephone at 415.557.6402, or by email at zachary.derossette@sfgov.org.

Selection Procedures

Candidates who meet the minimum qualifications will be invited to participate in a written multiple-choice examination to determine their relative knowledge, skill, and ability levels in job-related areas, which may include but are not limited to: Knowledge of modern investigative techniques related to criminal, civil, and administrative cases; federal, state, and local laws pertaining to welfare fraud, embezzlement, and threats; firearm safety; ability to interpret new and existing laws and apply this knowledge to open investigations; ability to evaluate “probable cause” and to make proper and legal arrests; evaluate for “reasonable suspicion" and to make proper detentions; develop and introduce Departmental policies related to law enforcement activities in a social services setting; make physical detentions and arrests, using the minimal physical force necessary to affect the arrest.

This is a standardized written examination. In accordance with Civil Service Rule 111.11.4, inspection privileges do not apply to the questions and answers in this examination.

Those applicants meeting the Minimum Qualifications will be notified of the exact date, time and place to report to the examination.

A passing score must be achieved on the written multiple-choice exam in order to continue in the selection process.

Candidates who achieve a passing score on the written multiple-choice exam will be invited to participate in an oral/performance examination to determine their relative knowledge, ability and skill levels in job-related areas, which may include but are not limited to the ability to: develop and introduce Departmental policies related to law enforcement activities in a social services setting; prepare accurate, precise and compelling written documents investigative summaries and reports; establish and maintain cooperative working relationships; assess deficiencies in administrative processes and make policy recommendations to prevent and/or minimize loss; maintain poise in stressful situations when working with strict deadlines; and written and oral communication skills.

Only candidates who are most qualified and whose backgrounds best match the position will continue in the selection process. 

Candidates will be ranked on the eligible list based on the scores received on the written multiple-choice and the oral/performance examinations. Candidates must achieve a passing score on all components of the selection procedures to be placed on the eligible list.

Candidates’ scores on this examination process may also be applied to other announcements involving other job titles, when directed by the Human Resources Director.

Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. Refer to the following links for verification:
Verification Guidelines: http://www.sfdhr.org/index.aspx?page=20#verification 
Education Verification: http://www.sfdhr.org/modules/showdocument.aspx?documentid=18441

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

CERTIFICATION: The certification rule for the eligible list resulting from this examination process will be Rule of Three scores. The hiring department may conduct additional selection processes to make final hiring decisions.

ELIGIBLE LIST: The eligible list resulting from this examination is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission. The duration of the eligible list resulting from this examination process will be of 6 months, and may be extended with the approval of the Human Resources Director.
Upon approval of the Human Resource Director (see Civil Service Rule 111A.26.5), the eligible list resulting from this announcement may be used by other departments that also use this classification or a similar classification. To find other Departments which use this classification, please see http://www.sfdhr.org/Modules/ShowDocument.aspx?documentID=21246. Search that document by title or job code to see which departments use the classification.

Conviction History

As part of the selection process an image of your fingerprints will be captured and sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) history will disqualify you as a candidate based on the specific requirements of the position to which you are applying. If selected for fingerprinting, the hiring department will contact you to schedule an appointment.

Candidates applying for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.

Candidates applying for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.


Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at www.jobaps.com/sf. The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is ‘abuse of discretion’ or ‘no rational basis’ for establishing the position description, the minimum qualifications and/or the certification rule. Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director. Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date.

Applicants with disabilities who meet the minimum eligibility requirements for this job announcement can find information on requesting a reasonable ADA Accommodation at: http://www.sfdhr.org/index.aspx?page=20#applicantswithdisabilities

Information regarding requests for Veterans Preference can be found at: http://www.sfdhr.org/index.aspx?page=20#veteranspreference

Seniority Credit in Promotional Exams:
Information regarding seniority credit can be found at: http://www.sfdhr.org/index.aspx?page=20#senioritycredit

General Information concerning City and County of San Francisco Employment Policies and Procedures:
Important Employment Information for the City and County of San Francisco can be obtained at http://www.sfdhr.org/index.aspx?page=20 or hard copy at 1 South Van Ness Avenue, 4th Floor.

Copies of Application Documents:
Applicants should keep copies of all documents submitted, as these will not be returned.

All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States.

Extended on 3/28/17 to broaden applicant pool
Combined Promotive and Entrance - 2967
Issued: March 15th, 2017
Recruitment No.: PBT-2967-070117
Micki Callahan, Director
Department of Human Resources
Team: HSA/ZD 415.557.6402


All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.


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