2924 Medical Social Work Supervisor

Recruitment #PBT-2924-107400


This is a Position Based Test administered in accordance with Civil Service Rule 111A.  

The current position is located in the Department of Disability and Aging Services (DAS) HUB at the San Francisco Human Services Agency. The eligible list resulting from this examination may be utilized for future positions in this class.  

Who We Are  

The Human Services Agency (HSA) is a department of the City and County of San Francisco and the central resource for public assistance in the City. Our mission is to promote well-being and self-sufficiency among individuals, families and communities in San Francisco.  

HSA was formed in 2004 with the merger of two previously existing city departments, the Department of Human Services and the Department of Disability and Aging Services (DAS). The Agency retains two commissions and two department heads. The Agency also includes the Office of Early Care and Education.  Our mission is to promote well-being and self-sufficiency among individuals, families and communities in San Francisco.  

What We Do  

We provide a safety net for individuals and families by offering income support, community-based living supports, and assistance getting food, housing, and health coverage. We offer programs and services that ensure the protection and safety of children, the elderly and dependent adults. We help people secure employment through training, job search and child care assistance.                

Position Overview  

Under general direction, the Medical Social Work Supervisor recruits, orients, trains, supervises and evaluates staff; prepares work schedules and individual assignments for social work staff; provides consultation concerning the most difficult cases; performs individual therapy and group therapy; coordinates a medical social services program; performs administrative duties; participates in hospital committees and community and professional organizations; prepares data and statistics; and performs related duties as required.  

According to Civil Service Commission Rule 109, the duties specified below are representative of the range of duties assigned to this job code/class and are not intended to be an inclusive list.              

The essential functions of this position may include, but are not limited to:

1.   Supervising assigned personnel which may include class 2922 Senior Medical Social Workers and class 2920 Medical Social Workers and other ancillary staff; providing consultation concerning the most difficult cases.      

2.   Preparing work schedule and assignments for medical social work staff; conferring with individual staff members on specific duties; reviewing important and difficult cases to check eligibility; reviewing other cases for specific reasons.  

3.   Giving advice and making administrative decisions to Medical Social Workers.  

4.   Coordinating Medical Social Services Program; acting as liaison between medical social service staff and various hospital departments, personnel and community agencies.  

5.   As part of an interdisciplinary team, participates in the preparation and maintenance of individual case records; preparing or supervising the preparation of periodic performance reports and related statistics.  

6.   Interpreting medical policies and procedures to Social Workers and medical vendors.    

7.   Acts as the departmental representative and takes a leadership role at conferences, workshops, seminars, regional committees and related meetings.

Minimum Qualifications

These minimum qualifications establish the education, training, experience, special skills and/or license(s) which are required for employment in the classification.  Please note, additional qualifications (i.e., special conditions) may apply to a particular position and will be stated on the exam/job announcement.

1. Experience
Four (4) years of post-Master’s Medical Social Worker experience in a health care setting; AND

2. License and Certification
Current licensure as a Clinical Social Worker (LCSW) issued by the State of California Board of Behavioral Sciences as required under Title 22, California Administrative Code, Section 70055.

Two (2) years of post-Master’s Medical Social Worker experience supervising medical social workers in a medical social service program of a health care setting (such as a licensed hospital, licensed home health agency or licensed healthcare community and ambulatory center) meeting the regulatory requirements of the State of California may be substituted for up to two (2) years of the post-Master’s Medical Social Worker experience as described above.

Desirable Qualifications

The stated desirable qualifications may be used to identify job finalists at the end of the selection process when candidates are referred for hiring:   

1. Experience working with older adults and adults with disabilities is strongly preferred.


Applicants must meet the Minimum Qualification requirements at the time of filing unless otherwise noted.

How To Apply

Applications for City and County of San Francisco jobs are being accepted through an online process.  Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process.  

·                                 Select the desired job announcement (PBT-2924-107400)

·                                 Select “Apply” and read and acknowledge the information

·                                 Click on "I am a New User" if you have not previously registered, or

                                  “I have Registered Previously”

·                                 Follow instructions given on the screen  

Please note: In line with the Official Public Health Order to slow the spread of COVID-19, “shelter-in-place” has been issued for all San Francisco residents that is expected to be in effect until further notice.  As a result, the Department of Human Resources (DHR)’s office (located at 1 South Van Ness Avenue, 4th Floor, San Francisco, CA 94103) is currently closed to the general public. If you have any questions, please feel free to email the Human Resources Analyst listed on this announcement.  

You can also watch this video for further assistance with our online application system:


Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date.  Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter.  To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com).  

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.  

Incomplete applications and applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores. Resumes may be attached to the application; however, resumes will NOT be accepted in lieu of a complete City and County of San Francisco application. City and County of San Francisco official applications MUST be completed.

If you have any questions regarding this recruitment or application process, please contact the exam analyst, Carmen K. Lewis at 415.557.5241 or email at: hsaexams@sfgov.org or Carmen.Lewis@sfgov.org

Verification (proof) of Education

Applicants may be required to provide a copy of diploma or official transcript to verify qualifying education at any time in the application, examination and/or departmental selection process to show that the minimum qualifications have been met. For more information, please visit: http://sfdhr.org/index.aspx?page=456 Applicants who have obtained education form a foreign college or university must provide a Foreign Transcript Evaluation letter from a National Association of Credential Evaluation Service (NACES) approved agency.

A list of approved agencies can be found at: http://www.naces.org

Verification (proof) of Experience

Applicants may be required to provide written verification (proof) of qualifying work experience at any time in the application, examination and/or departmental selection process to show that the minimum qualifications have been met. Verification of qualifying experience must be signed by the employer’s authorized representative on the employer's business letterhead, and specify the name of the applicant, dates of employment, job title(s), dates of service and duties performed.

City and County of San Francisco employees do not need to submit verification of their City employment, but must submit verification of outside experience. City employment will be verified by the employee’s record. City and County of San Francisco employees will not receive credit for experience obtained outside of their classification unless recorded in accordance with the provisions of the Civil Service Rule 110.9.1. For more information, please visit: http://www.sfdhr.org/index.aspx?page=20#verification  


Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

Applicants meeting the minimum qualifications are not guaranteed advancement through all of the steps in the selection process.

Selection Plan

Minimum Qualification Supplemental Questionnaire (Weight: Qualifying)          

Supplemental Training and Experience Evaluation (Weight: 100%)  

Candidates MUST achieve a passing score on the supplemental training and experience evaluation in order to move forward in the Selection process. 

Selection Procedures

Minimum Qualification Supplemental Questionnaire (Weight: Qualifying)  

Candidates will be prompted to complete a Supplemental Questionnaire as part of the online employment application. This Minimum Qualification Supplemental Questionnaire is designed to obtain specific information regarding an applicant's experience in relation to the Minimum Qualifications for this position. Applicants must also complete the official application. It is essential that applicants provide complete information in identifying their education, experience and training. The Minimum Qualification Supplemental Questionnaire will be used to evaluate if the applicant possesses the required minimum qualifications.          

Supplemental Training and Experience Evaluation (Weight: 100%)  

Candidates MUST achieve a passing score on the Supplemental Training and Experience Evaluation in order to move forward in the Selection process.  Candidate scores from the Supplemental Training and Experience Evaluation will be used to determine final score and rank on the eligible list.   Candidates will be prompted to complete a Supplemental Training and Experience Evaluation as part of the on line employment application.

The Supplemental Training and Experience Evaluation is designed to measure and evaluate your experience including the knowledge, skills and abilities that you possess in job related areas identified as critical for successful performance for this position (s) in class 2924 Medical Social Work Supervisor. It is important that the information provided in the Supplemental Training and Experience Evaluation be accurate and complete. All relevant experience, education and/or training must be in the application in order to reviewed in the rating process. All responses to the Supplemental Training and Experience Evaluation are subject to verification and should be consistent with the information provided in your application.  

A passing score MUST be achieved on the Supplemental Training and Experience Evaluation in order to move forward in the selection process.  

Candidates are required to list the name(s) of the employer(s), position(s), and the dates the experience described in the supplemental was gained.

Conviction History

As a selected candidate for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a selected candidate. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

  • Candidates for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
  • Candidates for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Having a conviction history does not automatically preclude you from a job with the City.

If you are a selected candidate, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.


Certification Rule  

The certification rule for the eligible list resulting from this examination will be Rule of Three Scores.  Additional selection processes may be conducted by the hiring department prior to making final hiring decisions.  

Score Report/Eligible List  

A confidential eligible list of applicant names that have passed the civil service examination process will be created, and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission.  

The duration of the eligible list resulting from this examination process will be six (6) months, and may be extended with the approval of the Human Resources Director.  

Upon approval of the Human Resource Director (see Civil Service Rule 111A.26.5), the eligible list/score report resulting from this announcement may be used by other departments that also use this classification or a similar classification. To find other Departments which use this classification, please see: https://sfdhr.org/sites/default/files/documents/Forms-Documents/Position-Count-by-Job-Codes.pdf.  

Terms of Announcement  

Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations.  Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at www.jobaps.com/sf.  

The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is ‘abuse of discretion’ or ‘no rational basis’ for establishing the position description, the minimum qualifications and/or the certification rule.  Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director.  Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date.  

Copies of Application Documents  

Information can be found at: http://www.sfdhr.org/index.aspx?page=20#copies    

Reasonable Accommodation Request  

Applicants with disabilities requiring reasonable accommodation for this examination must contact the Personnel Analyst at (415) 557-5241 or, if hearing impaired at (415) 775-9484 (TDD).    Information on requesting reasonable accommodation for persons with disabilities can be found at: http://www.sfdhr.org/index.aspx?page=20#reasonableaccommodation     

General Information   Concerning City and County of San Francisco Employment Policies and Procedures

Information can be found at: http://www.sfdhr.org/index.aspx?page=20    

Driver’s License requirement  

Most positions require a valid California’s driver’s license: http://www.sfdhr.org/index.aspx?page=20#license  

Veteran’s Preference  

Information can be found at: http://www.sfdhr.org/index.aspx?page=20#veteranspreference  

Seniority Credit in Promotional Exams  

Information regarding seniority credit can be found at:   http://www.sfdhr.org/index.aspx?page=20#senioritycredit    

Right to Work  

All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States. http://www.sfdhr.org/index.aspx?page=20#identification  

Note on Personal Protective Equipment (PPE) 

Some positions in the Human Services Agency will require the use of personal protective equipment (PPE), including but not limited to gloves, gowns, eye and face protection, and face-fitting respirators. The requirement for the use of PPE may come on short or no notice.  Facial hair or any condition that interferes with a face-fitting respirator’s seal (i.e. comes between the sealing surfaces of the respirator and the wearer’s bare skin) is not permitted when face-fitting respirators are worn, including during initial or periodic respirator fit-testing. Employees who choose not to shave and do not have either American Disabilities Act (ADA) or Equal Employment Opportunity (EEO) Accommodations do not have the right to alternate work assignments or the option of using a loose-fitting Powered Air Purifying Respirator (PAPR) in place of a face-fitting respirator.  

The Human Services Agency of the City and County of San Francisco shares a commitment to a diverse, inclusive, and equitable community. Each member of our organization is responsible and accountable for promoting success, being compassionate, and ensuring that everyone has a voice to make San Francisco an inclusive and equitable place to live and work by employing fair and just practices to and for all.    


Exam Type:  Combined, Promotive, Entrance-CPE

Issued: December 14, 2020 

Carol Isen 

Acting Human Resources Director

Department of Human Resources

Recruitment ID Number: PBT-2924-107400    

HSA/CKL /415.557.5241   


All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.


Click on a link below to apply for this position:

Fill out the Supplemental Questionnaire and Application NOW using the Internet.
View and print the Supplemental Questionnaire. This recruitment requires completion of a supplemental questionnaire. You may view and print the supplemental questionnaire here.

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