2924 Medical Social Work Supervisor

Recruitment #PBT-2924-099213



This recruitment may close at any time, but no earlier than September 20, 2019 at 5:00 pm. Interested applicants are encouraged to apply promptly.

This is a Position Based Test (PBT) conducted in accordance with Civil Service Rule 111A.

The Zuckerberg San Francisco General Hospital and Trauma Center (ZSFG) Social Services Department ensures that patients of ZSFG have access to resources that support them to return home or to another more appropriate level of care. ZSFG Medical Social Services is primarily made up of Masters-level and Licensed Social Workers that work in Emergency Services, Urgent Care, In-Patient, Out-Patient Hospital based clinics, and Psychiatry.

General Job Description: Under general direction of the ZSFG Social Services Director, this position works with Social Services leadership on overall program development and quality improvement efforts and implementation of all initiatives involving Social Services at ZSFG. Responsible for the operations and supervision of staff working in and supporting In-Patient Services, maximizing staff resources while supporting quality patient care, efficient discharge planning and providing ongoing supervision, coaching, and regular assessment to support staff to attain performance goals. The Medical Social Work Supervisor educates internal and external customers, including the general public, about In-Patient Social Services and how the program helps serve San Francisco's indigent population. Essential Functions include but are not limited to:

  • Develops, implements and monitors ZSFG Social Services Program objectives and activities focusing on assisting patients and their families to understand and cope with the emotional and social problems affecting their health status;
  • Provides the necessary vision and leadership to effectively motivate and direct the Social Services Department in developing and achieving goals and objectives that are congruent with the values, mission and strategic plan of Zuckerberg San Francisco General Hospital, San Francisco Health Network and the San Francisco Department of Public Health;
  • Prepares the schedule and assigns case-loads for ZSFG Social Workers and auxiliary staff that optimize Social Service resources while supporting quality patient care and efficient discharge planning;
  • Develops, implements and assures ongoing compliance with ZSFG Social Services Standards of Work and Medicare/Med-Cal Rules and Regulations. Works collaboratively with internal and external customers on implementing these standards, rules and regulations. Reports any issue related to maintaining standards of work or non-compliance with these rules and regulations to the ZSFG Director of Social Services. Educates internal and external customers, including the general public, about ZSFG Social Services and how the program helps serve San Francisco’s indigent population;
  • Orients and trains new employees and supports existing employees in their professional development, provides clinical individual/group supervision for social worker staff to meet supervision hours for licensing and/or continued professional growth; provides consultation and technical advice to all DPH Social Workers at ZSFG; and supports existing employees in their professional development;
  •  performs administrative duties;
  • Develops and administers an effective training program for students, in collaboration with accredited schools of social work;
  • Using Joint Commission Leadership Standards, provides the framework for planning, directing, coordinating, providing, and improving care, treatment, and services to respond to community and patient needs and improve health care outcomes;
  • Maintains current knowledge and develops, implements and assures ongoing compliance with In-Patient Standards of Work, Medicare/Medi-Cal rules and regulations, state/federal regulations, Joint Commission standards and other mandates related to the field of social work practice and departmental operations, makes recommendation for policy, procedural, and/or resource changes accordingly, reports any issue related to maintaining standards of work or non-compliance with these rules and regulations to the ZSFG Director of Social Services;
  • Engages staff and other health care providers/services to participate in the planning, development and integration of social work services into hospital programs, includes representatives of community health and welfare organizations when appropriate;
  • Monitors and evaluates staff scheduling practices to ensure that sufficient qualified staff are available to meet service demand and assignments are made appropriately and equitably;
  • Selects, orients, coaches, supervises, and regularly evaluates performance of medical social workers, takes appropriate action when indicated. Provides counsel to medical social workers regarding performance standards;
  • Maintains, promotes, and enforces a "Customer Service" philosophy. Practices and promotes an ethical approach to patient and health care management;
  • Collects, reviews, and prepares reports, statistics and other data regarding the efficiency and quality of staff resources, to define/establish baseline service needs as well as identify trends, evaluate workload, and other factors which may impact the delivery of social services and provides related reports to administration and other appropriate forums to assist in overall hospital planning efforts, identifies department needs related to space and other issues; Participates in the development of in-service/educational programs in conjunction with other hospital personnel regarding the social, emotional, and cultural aspects of illness and their effect on patients and families;
  • Represents one or more Social Services areas (In-Patient/ED/Urgent Care/Psychiatry/Women's Clinic) to internal and external customers and by performing tasks assigned by the ZSFG Director of Social Services;
  • Supervises Social Services staff in one or more Social Service areas (In-Patient/ED/Urgent Care/Psychiatry/Women's Clinic) to assure compliance with policies and procedures and use of appropriate clinical interventions. Position may also provide clinical supervision for licensure hours.
  • Provides oversight of the implementation and maintenance of hospital policies, regulations, and special initiatives as well as relations with vendors and professional organizations that affect Social Services; and
  • Applies the knowledge, concepts, theory, principles and techniques of medical social work and its generally accepted professional standards to the social, emotional, behavioral and economic implications of illness and disease. 

The Medical Social Work Supervisor performs other related duties as assigned/required.

Nature of position: This position may require working days, evenings, nights, weekends, and/or holidays. 

Minimum Qualifications

  1. Four (4) years of post-Master’s Medical Social Worker experience in a health care setting AND 
  2. Current licensure as a Clinical Social Worker (LCSW) issued by the State of California Board of Behavioral Sciences as required under Title 22, California Administrative Code, Section 70055.

    Two (2) years of post-Master’s Medical Social Worker experience supervising medical social workers in a medical social service program of a health care setting (such as a licensed hospital, licensed home health agency or licensed healthcare community and ambulatory center) meeting the regulatory requirements of the State of California may be substituted for up to two (2) years of the post-Master’s Medical Social Worker experience as described above.

Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.

Note: 2,000 hours of experience = 1 year of experience. One year of full-time employment is equivalent to 2,000 hours (2,000 hours of qualifying work experience is based on a 40 hour work week). Any overtime hours that you work above 40 hours per week are not included in the calculation to determine full-time employment.

Valid licensure must be kept current throughout the length of employment. Failure to demonstrate/show proof of possession of required valid licensure may result in dismissal and/or termination of employment.

Desirable Qualifications:

The stated desirable qualifications may be used to identify job finalists at the end of the selection process when candidates are referred for hiring.

  • Knowledge of recent regulatory and fiscal changes in the healthcare industry
  • Strong clinical skills and experience in supervising a large multi-disciplinary clinical team/staff
  • Sensitivity to multi-cultural, multi-diagnosed, diverse, urban patient population
  • Knowledge and previous experience working with the Joint Commission, CMS Validation Survey, Title 22, and regulatory requirements of HIPAA/ADA/Affirmative Action
  • Effective communication, interpersonal, and negotiating skills
  • Excellent computer skills including complex spread sheets and complex report writing, patient data collection, patient documentation, and health care quality management
  • Knowledge of management theories/principles; systems and change theories; conflict resolution and customer service skills
  • Ability to conduct audits and investigations, critically analyze adverse outcomes and ascertain/write action plans
  • Experience with conducting/leading presentations before peers and upper management groups
  • Previous experience working in an acute, academic/teaching hospital
  • Willingness to uphold/abide by ZSFG's ICARE (I-Introduce, C-Connect, A-Ask, R-Respond, E-Exit) philosophy for employee and patient interactions. For more information on ICARE, please visit: https://zuckerbergsanfranciscogeneral.org/aboutus/

Verification of Experience: http://sfdhr.org/getting-job#verification

Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process.

Verification of Education: If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at http://sfdhr.org/how-verify-education-requirements

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

How To Apply

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process.

  • Select the desired job announcement
  • Select “Apply” and read and acknowledge the information
  • Select either “I am a New User” if you have not previously registered, or “I have Registered Previously”
  • Follow instructions on the screen

Computers are available for the public (from 8:00 a.m. to 5:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor, San Francisco.

Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date.  Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter.  To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file.  Applicants should retain this confirmation email for their records.  Failure to receive this email means that the online application was not submitted or received.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application and supplemental questionnaire by the filing deadline.  Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

If you have any questions regarding this recruitment or application process, please contact the exam analyst, Jennifer Magnusson, by telephone at 415-554-2522, or by email at Jennifer.Magnusson@sfdph.org.


Selection Procedures

Minimum Qualification Supplemental Questionnaire (Weight: Qualifying): Applicants will be prompted to complete a Supplemental Questionnaire as part of the online employment application. This Minimum Qualification Supplemental Questionnaire is designed to obtain specific information regarding an applicant's experience in relation to the Minimum Qualifications for this position. Applicants must also complete the official application. It is essential that applicants provide complete information in identifying their education, experience and training. The Minimum Qualification Supplemental Questionnaire will be used to evaluate if the applicant possesses the required minimum qualifications.

Training and Experience Evaluation (Weight- 100%):

Applicants who meet the minimum qualifications will be emailed a Training and Experience Evaluation that is designed to measure knowledge, skills, and/or abilities in job-related areas which may include, but not be limited to:

Knowledge of social work theories, principles, and practices; Knowledge of Federal, State, and local laws, administrative codes, rules and regulations; Ability to train and supervise others; establish and maintain effective professional relationships; prepare work schedules and assignnments to Medical Social Workers and staff; make decisions; prioritize activities; use initiative and act independently; Ability to be sensitive to cultural diversity; Written communication skills; Problem Solving Skills. 

The Training and Experience Evaluation will be emailed to the address listed on the applicants online application. Applicants will be required to respond to the Training and Experience Evaluation in the time frame indicated and must submit the completed questionnaire as directed in order to have it evaluated. Responses cannot be changed once submitted. Applicants will be evaluated based on their Training and Experience Evaluation responses.Applicants must achieve a passing score on the Training and Experience Evaluation in order to be ranked on the eligible list/score report. Successful applicants will be placed on the eligible list/score report, in rank order, according to their final score.

After the eligible list/score report is finalized/adopted:

  • The department may administer additional selection procedures to make a final hiring decision (e.g. interviews, written exercises, etc.)
  • Applicants meeting the Minimum Qualifications are not guaranteed advancement through all steps of the selection process.

The certification rule for the eligible list resulting from this examination will be Rule of Three Scores.  Additional selection processes may be conducted by the hiring department prior to making final hiring decisions.

Eligible List/Score Report:
A confidential eligible list of applicant names that have passed the civil service examination process will be created, and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission.

The duration of the eligible list resulting from this examination process will be 6 months, and may be extended with the approval of the Human Resources Director.

Upon approval of the Human Resource Director (see Civil Service Rule 111A.26.5), the eligible list/score report resulting from this announcement may be used by other departments that also use this classification or a similar classification. To find other Departments which use this classification, please see https://sfdhr.org/sites/default/files/documents/Forms-Documents/Position-Count-by-Job-Codes.pdf.

Conviction History

As a selected candidate for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a selected candidate. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

  • Candidates for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
  • Candidates for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Having a conviction history does not automatically preclude you from a job with the City.

If you are a selected candidate, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.


Statement on Equity, Diversity, and Inclusion: At the City and County of San Francisco, we share a commitment to a diverse, inclusive and equitable community. Each member of our organization is responsible and accountable for what they say and do to make San Francisco an inclusive and equitable place to live and work by employing fair and just practices to and for all.

Licensure/Certification/Registration: Valid licensure/certification/registration as a requirement to perform the job must be kept current throughout length of employment. Failure to demonstrate/show proof of possession of required valid licensure/certification/registration may result in dismissal and/or termination of employment. Click HERE for more information on the LCSW issued by the California Board of Behavioral Sciences

Note on ICARE: Willingness to uphold/abide by ZSFG’s ICARE (I-Introduce, C-Connect, A-Ask, R-Respond, E-Exit) philosophy for employee and patient interactions: https://zuckerbergsanfranciscogeneral.org/about-us/.

Note on Electronic Health Record (EHR): The Department of Public Health (DPH) is implementing a unified Electronic Health Record (EHR) system and DPH employees must demonstrate competency in the use of the system that is appropriate for their classification as a condition of employment.  

Note on Personal Protective Equipment (PPE): Some positions in the Department of Public Health will require the use of personal protective equipment (PPE), including but not limited to gloves, gowns, eye and face protection, and face-fitting respirators. The requirement for the use of PPE may come on short or no notice. Facial hair or any condition that interferes with a face-fitting respirator’s seal (i.e. comes between the sealing surfaces of the respirator and the wearer’s bare skin) is not permitted when face-fitting respirators are worn, including during initial or periodic respirator fit-testing. Employees who choose not to shave and do not have either American Disabilities Act (ADA) or Equal Employment Opportunity (EEO) Accommodations do not have the right to alternate work assignments or the option of using a loose-fitting Powered Air Purifying Respirator (PAPR) in place of a FaceFitting Respirator.  

Medical Examination/Drug Testing: Prior to appointment, at the Department's expense, applicants may be required to take a tuberculosis (TB) screening test, a medical examination and/or drug test. 

Terms of Announcement: Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations.  Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at www.jobaps.com/sf. The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is ‘abuse of discretion’ or ‘no rational basis’ for establishing the position description, the minimum qualifications and/or the certification rule.  Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director.  Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date. 

General Information concerning City and County of San Francisco Employment Policies and Procedures: Important Employment Information for the City and County of San Francisco can be obtained at http://sfdhr.org/information-about-hiring-process or hard copy at 1 South Van Ness Avenue, 4th Floor.

Copies of Application Documents: Applicants should keep copies of all documents submitted, as these will not be returned.

Right to Work: All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States.

Requests: Applicants with disabilities who meet the minimum eligibility requirements for this job announcement can find information on requesting a reasonable ADA Accommodation at: http://sfdhr.org/information-about-hiring-process#applicantswithdisabilities

Information regarding requests for Veterans Preference can be found at: http://sfdhr.org/information-about-hiring-process#veteranspreference

Seniority Credit in Promotional Exams:  Information regarding seniority credit can be found at: http://www.sfdhr.org/index.aspx?page=20#senioritycredit

Exam Type:  Combined Promotive and Entrance 
Issued:  September 6, 2019 Amended: September 19, 2019 (extend filing deadline)
Micki  Callahan
Human Resources Director
Department of Human Resources
Recruitment ID Number: PBT-2924-099213
DPH/ JM / 415-554-2522/01133241


All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.


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