1824 Principal Administrative Analyst

Recruitment #PBT-1824-103266


San Francisco Public Utilities Commission (SFPUC)
Headquartered in San Francisco, we have 2,400 employees working in seven counties with a combined annual operating budget of over $993 million.

Our Mission: To provide our customers with high quality, efficient, and reliable water, power, and wastewater services in a manner that values environmental and community interests and sustains the resources entrusted to our care.

Our Vision: We are an innovative utility leader, recognized for excellent results in service, safety, stewardship, and inclusiveness. 

We are an award-winning and industry-leading utilities organization committed to our customers, community interests, and the environment. To learn more about our organization, please visit our website at www.sfwater.org

We are proud of our infrastructure and programs, but most importantly, we value our highly qualified and dedicated workforce which ensures that this vision becomes a reality. As you explore career opportunities with us, download our career guide and learn about what you can expect during the hiring process.

Equal Employment OpportunityThe City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.


This recruitment is for two separate SFPUC positions 1) the Strategy, Innovation and Change Principal Analyst, and 2) the Financial Services Principal Revenue/Rates Analyst. If you are interested in either of these positions, please complete the application linked below and tailor your response to the position you are interested in. The initial review for minimum qualifications will be the same for both positions. Once you pass the first stage of the application process, you will have a chance to indicate which role you are interested in. Your unique qualifications for the position that you select will be considered in later stages of the application process. 

Note: when you apply for these roles and pass the required exams, you will be placed in a pool of candidates for the openings noted here as well as upcoming openings within the SFPUC.

Position 1. Strategy, Innovation and Change (SIC) Principal Analyst

Strategy, Innovation and Change (SIC) was created in 2019 to provide support to all SFPUC Business Service Bureaus in their pursuit of the following goals: Deliver excellent customer service, Ensure impeccable stewardship of resources, Promote long-term financial sustainability, Cultivate a culture of excellence. SIC programs and initiatives include:

  • Strategic and business planning
  • Performance management
  • Project leadership and change management for service improvements
  • Identification of opportunities for efficiencies and innovation
Strategy, Innovation and Change (SIC) also provides leadership and support for initiatives that have a widespread impact on agency operations. This includes:

  • Transformation projects (system, policy or process changes)
  • Risk management
  • Emergency management and cost recovery
Position Description

The SIC Principal Analyst leads and drives highly complex and sensitive professional level projects. This includes strategic planning, business planning and performance management for Business Services; as well as direction and oversight of large agency-wide transformation programs to implement innovative solutions, improve levels of service and enable business continuity during times of crisis. They will also support agency-wide risk management and emergency management initiatives, as needed.

Essential Duties May Include:

  • Facilitate highly complex strategic and business planning and performance management efforts throughout Business Services
  • Maintain knowledge of business management trends, analyze applications to SIC and Business Services, and develop recommendations
  • Manage application of business planning tools to support organizational alignment and goal realization
  • Direct, oversee and implement difficult, sensitive, highly visible and complex cross-functional process and system change programs (including technology projects)
  • Identify, analyze and implement areas for process improvement and task automation
  • Coordinate with staff across the SFPUC to identify customer needs and develop service-level standards
  • Coordinate and direct activities and programs related to emergency management and business continuity; evaluate and define necessary policy and process changes to ensure the health and safety of staff during emergencies
  • Prepare and present sensitive and highly complex written communications for management and the Commission; lead discussions with management to seek alignment for process and policy changes including real-time emergency-related measures and processes
  • Analyze and evaluate the effect of highly complex and sensitive existing, newly enacted and proposed legislation or regulations on Business Services; determine impact and drive related change efforts
  • Lead, supervise and provide guidance to the SIC Risk & Project Analyst (1822) and cross-functional project teams
  • Represent SIC in internal SFPUC presentations to various stakeholders
  • Review, process and monitor professional and service contracts; and the SIC budget
The 1824 Principal Administrative Analyst performs related duties as required.

The Ideal Candidate

The ideal candidate will demonstrate skills/experience in (leadership in these areas is desired): strategic planning (including workshop facilitation), project management (including defining project scope, goals and objectives, building project plans and timelines, and interpreting analytical findings), change management and communications, coordinating stakeholder participation, applying principles of continuous improvement, and conducting performance and program evaluations.

A successful candidate should have the capacity to lead and motivate teams working on highly sensitive and complex projects to achieve objectives and champion new ideas, tolerate ambiguity and be persuasive while being collaborative. They must be resourceful and have creative latitude, and able to work effectively and efficiently in high stress situations without negatively impacting others. They should also demonstrate high-level analytical planning, organizational and presentation skills and abilities; and be able to make sound, practical decisions on complex issues.

Position 2. Financial Services Principal Revenue/Rates Analyst

Position Description

The Principal Revenue/Rates Analyst is a member of the SFPUC's Financial Planning and Rates team. This high level analyst plays a lead role setting rates and financial forecasting for all three of the SFPUC's Enterprises (Water, Power and Sewer). This position is the highest-level analyst in Financial Planning & Rates and will work both independently as well as collaboratively with other analysts within the team. In many projects, they may act in a coordinator role, reviewing the work of and providing guidance to lower-level analysts within Financial Planning & Rates. This interdisciplinary position requires regular coordination with other groups in SFPUC Finance, including Capital Finance, Budget, and Financial Reporting. On specific projects, the Principal Revenue/Rates Analyst will consult with operation staff in SFPUC Water, Power, Wastewater, Customer Service, Communications and IT, as well as with representatives of other City departments and the City Attorney's Office, to understand operational needs, implement new programs and policy changes. They perform complex and difficult analyses to support strategic financial decision-making, provide recommendations and set and coordinate implementation of policy changes within the agency.

This position represents an exciting opportunity to be involved in cross-functional work with a lasting impact on both the SFPUC's internal operations and the agency's customers and resources.

Essential Duties May Include:
  • Lead analysis for cost of service and rate studies for retail and wholesale customers of the SFPUC, forecasting revenue requirements, performing cost of service allocations according to industry standards, and developing rates that meet all legal requirements and SFPUC policy goals
  • Research changes in industry trends to propose, design, and implement changes to rates, fees, and other customer-facing programs to address climate change, water supply resilience, financial sustainability, equity, affordability, and other SFPUC strategic goals
  • Prepare schedules and reports to comply with contractual and regulatory reporting requirements, including the annual wholesale water rates audit
  • Update annual 10 Year Financial Plans and quarterly budget variance reports to  forecast revenue, expenses, rates, debt service, and reserves, providing strategic financial recommendations to comply with policy goals and inform budgets and capital plans
  • Perform as-needed financial analyses and projections to evaluate the impacts of proposed programs and initiatives
  • Prepare and deliver written memos, reports, and presentations for management and the Commission to support proposed policy changes and provide recommendation for implementation
  • Collect, organize, and share data with others at the SFPUC to support informed decision-making across the agency
  • Coordinate with staff in the Enterprises and Support Bureaus to implement new rates, fees, and programs
  • Represent the SFPUC in public presentations to various stakeholders regarding changes to utility rates and charges
  • Collaborate with and provide guidance to other analysis within the Financial Planning & Rates team as lead analyst in the group
  • Identify and implement areas for process improvement and automation of tasks across the agency
The 1824 Principal Administrative Analyst performs related duties as required.

Minimum Qualifications

For both jobs listed above, we are looking for candidates with the following qualifications:

1. Possession of a graduate degree (Master's degree or higher) from an accredited college or university, and five (5) years full-time equivalent experience performing professional-level analytical work as described in Note A; OR

2. Possession of a graduate degree (Master's degree or higher) from an accredited college or university with major college coursework as described in Note B, and four (4) years full-time equivalent experience performing professional-level analytical work as described in Note A; OR

3. Possession of a baccalaureate degree from an accredited college or university, and six (6) years full-time equivalent experience performing professional-level analytical work as described in Note A; OR

4. Possession of a baccalaureate degree from an accredited college or university with major college coursework as described in Note B, and five (5) years full-time-equivalent experience performing professional-level analytical work as described in Note A.

SUBSTITUTION: Applicants may substitute up to 2 years of the required education with additional qualifying experience in budget analysis, financial analysis and reporting, legislative/policy analysis, or contract/grant administration. One year (2000 hours) of additional qualifying experience will be considered equivalent to 30 semester units/45 quarter units.

Notes on Qualifying Experience and Education:

A. Qualifying professional-level analytical experience must be in one or more of the following functional areas: complex budget analysis, development and administration; complex financial/fiscal analysis and reporting; development of complex contracting systems and administration of competitive bid processes and complex contractual agreements; development and evaluation of complex management/administrative policy; complex grant administration and monitoring; complex program evaluation and planning; complex legislative analysis; complex economic analysis; or other functional areas related to the duties of positions in Class 1824, where the primary focus of the job is complex professional-level analysis for evaluation, recommendation, development and implementation of major programs and functions of department/organization. Analytical experience equivalent to the duties of Class 1823 is considered qualifying.

B. Coursework applicable to a baccalaureate or higher degree in specialized subject matter areas such as public or business administration, management, business law, contract law, public policy, urban studies, economics, statistical analysis, finance, accounting or other fields of study closely related to the essential functions of positions in Class 1824.


The stated desirable qualification may be used to identify job finalists at the end of the selection process when candidates are referred for hiring. 

  • Excellent organization and project management skills, with a strong attention to detail
  • Experience in business analysis, focusing on business process change and improvement
  • Experience collecting, synthesizing, and analyzing a wide variety of information
  • Experience conducting difficult analytical studies involving complex administrative systems and procedures
  • Ability to work with authority to identify and define problems, determine methodology, evaluate data, make recommendations with appropriate justification and develop/implement a plan of action
  • Experience conducting interviews, observations and other procedures to understand, document and validate processes
  • Experience managing project teams and/or supervising staff
  • Excellent verbal and written communication skills; ability to negotiate effectively
  • Excellent relationship development and interpersonal skills

Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted. All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included in the “Education” and “Training and Employment Record” sections of the City and County of San Francisco online application by the filing deadline. A resume does NOT substitute for this section of the City application and will not be considered in determining whether you meet the minimum qualifications.

Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at https://sfdhr.org/how-verify-education-requirements

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

Verification of required work experience typically must be on the employer’s letterhead, and must include the applicant’s name, job title, description of job duties, dates of employment, hours per week, and signature of the employer, supervisor, or appropriate representative. 

Employees of the City and County of San Francisco may submit performance evaluations showing duties performed to verify qualifying City experience. City employees will receive credit for the duties of the class to which appointed. Credit for experience obtained outside of the employee's class will be allowed only if recorded in accordance with the provisions of Civil Service Commission Rules. CCSF employees will not receive credit for experience obtained outside of their classification unless recorded in accordance with the provisions of the Civil Service Rule 110.9.1/111A.11.2.

Experience claimed in self-employment will only be accepted if supported by documents verifying income, earnings, business license and experience comparable to minimum qualifications above. Copies of income tax papers or other documents listing occupation and total earnings must be submitted.

Verification of required valid licensure/certification typically must be a photocopy of the license/certificate including the name of the issuing agency as well as the name of the license/certificate holder, license/certificate number, and expiration date.

How To Apply

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process.

  • Select the desired job announcement "1824 Principal Administrative Analyst"
  • Select “Apply” and read and acknowledge the information
  • Select either “I am a New User” if you have not previously registered, or “I have Registered Previously”
  • Follow instructions on the screen
In line with the Official Public Health Order to slow the spread of COVID-19, "shelter-in-place" has been issued for all San Francisco residents that is expected to be in effect until further notice. As a result, Department of Human Resources (DHR)'s office (located at 1 South Van Ness Avenue, 4th Floor, San Francisco, CA 94103) is currently closed to the general public.
We communicate by email.

You may be contacted by email about this announcement and, therefore, it is your responsibility to ensure that your registered email address is accurate and kept up-to-date. Also, you must ensure that email from CCSF is not blocked on your computer by a spam filter. To prevent blocking, you should set up your email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu). You will receive a confirmation email that your online application has been received in response to every announcement for which they file. You should retain this confirmation email for your records. Failure to receive this email means that the online application was not submitted or received.

Word of advice:

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline.  Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications. Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

Have questions about the application process?

If you have any questions regarding this recruitment or application process, please contact the exam analyst, Janina Villanueva, by email at jvillanueva@sfwater.org.

The sections that follow in Selection Procedures, Conviction History, Disaster Service Workers, etc. outline the regulations of the recruitment process. These factors will come into play only after you complete your application.

Selection Procedures

Written Multiple-Choice Examination - (Weight: 30%)
Candidates will be invited to participate in a written, multiple-choice examination, designed to measure their relative knowledge, skills and abilities in job-related areas. The “core” multiple-choice examination component may include but not be limited to:

• Ability to evaluate/analyze information/data and to exercise good judgment relative to that evaluation or analysis
• Knowledge of, and ability to apply, financial/fiscal principles (including the ability to use mathematical and statistical formulas)
• Ability to use various computer software programs.

Supervisory Test Battery - (Weight: 40%) 
Candidates who attain a minimum passing score on the written examination component will be invited to participate in a computer-based examination designed to measure competencies in job-related areas which may include but not be limited to: Problem Solving; Leadership; Decision Making; Interpersonal skill; Human Resources Management; Team Building; Communication & Conflict Management.  For more information about this Supervisory Test (and a suggested reading list) please visit: http://www.sfdhr.org/Modules/ShowDocument.aspx?documentid=11676

Supplemental Questionnaire Exam (30%)

Applicants will be prompted to complete a supplemental questionnaire that must be submitted during the online application process. All applicants must complete the supplemental questionnaire. The purpose of the Supplemental Questionnaire is to evaluate the experience, knowledge, skills and abilities that candidates possess in job-related areas, which have been identified as critical for this position and include, but are not limited to: Strategic Planning and Business Process Development and Improvement, Analytical Ability, Leadership, Interpersonal Skills, Communication, Organizational Skills and related Technical Skills.

A passing score must be achieved on the Written Multiple-Choice Examination, Supervisory Test Battery and the Supplemental Questionnaire in order to continue in the selection process.

The above test components are considered standardized and, therefore, test questions and answers are not available for public inspection or review.

Candidates may receive two or more scores in association with the above selection components. One or more will correspond to the core component of the multiple-choice exam component (i.e., core examination and/or one or more specialty areas). Those candidates who participate in the Supervisory Test Battery, will attain an additional score.  Any scores attained on each of these components will be valid and 'banked' for three years, starting from the date of the examination. This means that, during this three-year time period, you will not be required to take any test components for which you have already attained a score. 

Your score on the Core Exam is not valid for any other classifications in the Admin Analyst Series. You cannot apply a score from the Core exam used for 1820, 1822, or 1823, as it is a different test.

The Supervisory Test Battery may be used for many other classes, therefore your test score may be applied to other classes if you choose to apply to future recruitments.  If the selection process for the future announcement is held within one year of the date of this examination and it includes any of these components (i.e., core exam, specialty subtest(s) and/or supervisory test battery), your score(s) for the corresponding test component(s) will be automatically applied to that announcement.  However, after one year, you have the option to either (a) apply your test score(s) to the other announcement or (b) re-take the test component(s).  Re-testing is permitted no sooner than one year from the date of the examination and only in association with your eligibility for another announcement for which the test component (core, specialty subtest or supervisory test battery) is used. 

Please note that, should you re-test, your re-test score would become your official score since it is the most recent.

The certification rule for the eligible list resulting from this examination will be Rule of 5 Scores. Additional selection processes may be conducted by the hiring department prior to making final hiring decisions.

Eligible List:

A confidential eligible list of applicant names that have passed the civil service examination process will be created and used for certification purposes only. An examination score report will be established so applicants can view the ranks, final scores and number of eligible candidates. Applicant information including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The eligible list resulting from this examination is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission.

The duration of the eligible list resulting from this examination process will be of 12 months, and may be extended with the approval of the Human Resources Director.

Upon approval of the Human Resource Director (see Civil Service Rule 111A.26.5), the eligible list resulting from this announcement may be used by other departments that also use this classification or a similar classification. To find other Departments which use this classification, please see https://sfdhr.org/sites/default/files/documents/Forms-Documents/Position-Count-by-Job-Codes.pdf. Search that document by title or job code to see which departments use the classification.

Conviction History

As a selected candidate for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a selected candidate. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

  • Candidates for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
  • Candidates for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Having a conviction history does not automatically preclude you from a job with the City.

If you are a selected candidate, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.


Terms of Announcement and Appeal Rights:

Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations.  Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at www.jobaps.com/sf.


The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is ‘abuse of discretion’ or ‘no rational basis’ for establishing the position description, the minimum qualifications and/or the certification rule. 


Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director.  Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date.


Reasonable Accommodation Request: Applicants with disabilities who meet the minimum eligibility requirements for this job announcement can find information on requesting a reasonable ADA Accommodation at: http://www.sfdhr.org/index.aspx?page=20#applicantswithdisabilities


Veteran’s Preference: Information regarding requests for Veterans Preference can be found at: http://www.sfdhr.org/index.aspx?page=20#veteranspreference


Seniority Credit in Promotional Exams: Information regarding requests for seniority credit can be found at: http://www.sfdhr.org/index.aspx?page=20#senioritycredit


General Information concerning City and County of San Francisco Employment Policies and Procedures: http://www.sfdhr.org/index.aspx?page=20


Copies of Application Documents: http://www.sfdhr.org/index.aspx?page=20#copies  Right to Work: http://www.sfdhr.org/index.aspx?page=20#identification. All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States.


Exam Type: Combined Promotive and Entrance
Issued: March 8, 2021; Amended March 11, 2021
Carol Isen, Acting Human Resources Director
Department of Human Resources
Recruitment ID: PBT-1824-103266 (01111501)


All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.


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