1823 Senior Administrative Analyst

Recruitment #PBT-1823-105799


  The following information describes the civil service classification for which applications are being solicited. Make sure you read the entire announcement before completing the application form. The purpose of this announcement is to establish an eligible list for this classification. 

This is a Position-Based Test conducted in accordance with CSC Rule 411A

Filing of applications will close on JUNE 24, 2020 at 5:00 pm

POSITION DESCRIPTIONThe San Francisco Municipal Transportation Agency (SFMTA) currently has vacancies in Class 1823 Senior Administrative Analyst throughout its organization. Incumbents in these positions provide analysis and guidance to both management and staff with regard to the assigned division’s broad array of programs, functions and services. The eligible list resulting from this examination process will be used to fill vacancies in this class for a number of different analyst positions throughout the SFMTA, and a variety of Desirable Qualifications may be considered.

Under general direction, the 1823 Senior Administrative Analyst plans, organizes, leads and/or participates in complex, sensitive, and detailed analytical work in the areas of budget, financial/fiscal, economic, legislative and administrative policy and/or contract administration for one of various divisions within the San Francisco Municipal Transportation Agency (SFMTA) or programs within the agency in areas such as: the development and administration of the annual budget; financial/fiscal and economic analysis and reporting; monitoring and administration of multiple-source capital projects and grants; development of complex contracting systems and administration of complex contractual agreements; development and evaluation of major administrative/management systems, functions, policy and procedures, including evaluation of the impact of existing, newly enacted and proposed legislation, regulations, law, court decisions and memoranda of understanding; and/or major program evaluation, planning, real estate, administration and analysis. Performs other related duties as assigned.


Under the general administrative direction, the 1823 Senior Administrative Analyst conducts difficult, complex, and professional-level analytical work to support the operations of the Finance and Information Technology Division in the following sections:

PERFORMANCE: Conducts data analytics and produces visualizations, and reports related to the agency’s performance measures working collaboratively with and in support of multi-disciplinary teams to develop and track performance metrics utilizing dashboards, reports and presentations through systems and tools such as Tableau, Power BI, and Excel.

FACILITIES AND REAL PROPERTY MANAGEMENT:  Provides senior analytical support to the physical planning and pre-development design of buildings and grounds; management of facility space planning; property-related services including acquisition, disposition, or development; management of real estate portfolio and leasing of facilities; delivery of janitorial services, completion of routine work order requests; managing staff relocations and the maintenance of structures, utilities, mechanical and electrical systems to ensure that facilities are safe, secure and optimized work environments.

FINANCIAL SERVICES AND ADMINISTRATION:  Directly performs or assists with contract administration, establishment of purchase orders and performance monitoring of various vendor contracts that may include towing of abandoned vehicles, citation processing, parking meter vendor performance, debt collection, coin collection/counting, meter payment options, non-revenue vehicle administration and digitization of agency documents.

REVENUE COLLECTION AND SALES:  Provides senior analytical support of all efforts associated with general activities related to the of day to day operations of processing transit revenue, analysis of designated operating unit’s performance and evaluating existing policies, procedures and practices, recommending strategies to improve internal controls and the overall effectiveness, and developing performance measures and reporting structures to effectively communicate activities in a timely manner to all stakeholders.


ADMINISTRATION: Under general administrative direction, the 1823 Senior Administrative Analyst plans, organizes, and conducts important, difficult, and sensitive analytical work that has substantive impact on Transit operations in the areas of annual operating and capital budgets, financial/fiscal analysis, administration management, workforce and/or organizational development. The Senior Administrative Analyst may function as Division Representative to coordinate on personnel and operational matters including interviewing, hiring, training, disciplinary processes, and position inventory management. Conducts complex analyses to streamline processes and completes special projects as required. Incumbent may be required to provide supervision to subordinate staff.


The 1823 Senior Administrative Analyst conducts difficult, complex, and professional-level analytical work to support the operations of the Sustainable Streets Division in the following sections:

ADMINISTRATION: Human resources support including managing recruitment, selection, and hiring, and in the development and administration of contracts.  

OFF-STREET PARKING: Functions as a senior financial, operations and contracts analyst performing professional-level analytical work in the areas of parking operations, financial and budget analysis, contract compliance and administration, maintenance/compliance inspections and in the preparation of complex reports.

ON-STREET PARKING:  On-street car share parking permits, vehicular habitation policies, neighborhood parking and curb management planning, residential permit parking, and other parking and curb policy areas.

METER SHOP:  Performs various research and reporting functions for the Parking Meter Shop’s operations and revenue reconciliation. This includes monitoring the collection contract and revenues, managing various meter related databases, ensuring the integrity of various meter management systems, and coordinating meter configuration changes and related policy decisions with internal sections of SFMTA as well as other external stakeholders involved in the parking industry.  


1. Possession of a graduate degree (Master's degree or higher) from an accredited college or university and three (3) years of full-time equivalent experience performing professional level analytical work as described in Note A: OR

2. Possession of a graduate degree (Master's degree or higher) from an accredited college or university with major college coursework as described in Note B and two (2) years full-time equivalent experience performing professional level analytical work as described in Note A; OR

3. Possession of a baccalaureate degree from an accredited college or university and four (4) years full-time equivalent experience performing professional level analytical work as described in Note A; OR

4. Possession of a baccalaureate degree from an accredited college or university with major college coursework as described in Note B and three (3) years full-time equivalent performing professional level analytical work as described in Note A

SUBSTITUTION: Applicants may substitute up to 2 years of the required education with additional qualifying experience in budget analysis, financial analysis and reporting, legislative/policy analysis, or contract/grant administration. One year (2000 hours) of additional qualifying experience will be considered equivalent to 30 semester units/45 quarter units. 

Notes on Qualifying Experience and Education: 

A. Qualifying professional-level analytical experience must be in one or more of the following functional areas: complex budget analysis, development and administration; complex financial/fiscal analysis and reporting; development of complex contracting systems and administration of competitive bid processes and complex contractual agreements; development and evaluation of complex management/administrative policy; complex grant administration and monitoring; complex program evaluation and planning; complex legislative analysis; complex economic analysis; or other functional areas related to the duties of positions in Class 1823, where the primary focus of the job is complex professional-level analysis for evaluation, recommendation, development and implementation of major programs and functions of department/organization. Analytical experience equivalent to the duties of Class 1822 is considered qualifying.

B. Coursework applicable to a baccalaureate or higher degree in specialized subject matter areas such as public or business administration, management, business law, contract law, public policy, urban studies, economics, statistical analysis, finance, accounting or other fields of study closely related to the essential functions of positions in Class 1823. 


The stated Desirable Qualifications may be used to identify candidates advancing to the interview process and/or to identify job finalist(s) at the end of the selection process when referred for hiring.

•  Experience with business intelligence systems or data visualization software, such as Tableau and Power BI

•  Ability to produce high-quality data visualizations and other forms of reporting

•  Experience with data management, data governance or data quality assurance

•  Interest or experience in helping organizations instill a culture of data-driven decision-making

•  Experience in strategic planning

•  Advanced proficiency in utilizing Microsoft Office Suite (ie: Microsoft Word, Access, and Outlook, including advanced ability using Excel (i.e., spreadsheets, pivot tables, macros, and/or PowerQuery)

•  Possession of outstanding oral and written communication skills with the ability to translate information into clear written and/or graphically rich formats for wide audiences

•  Experience communicating and working with a large diverse workforce of people with different cultures, backgrounds and opinions including engineers, front-line staff, stakeholders and elected officials

•  Experience in financial analysis, budget management, fiscal operations, budget administration, and business processes 

•  Experience with cost/benefit/recovery analysis

•  Demonstrated skills and experience in planning, complex transportation policy analysis, interpretation of policy, or legislative analysis

•  Experience in project management and ability to independently lead and complete objectives/tasks

•  Ability to prioritize and organize multiple assignments and projects with varying deadlines

•  Experience handling highly confidential and sensitive personnel issues appropriately

•  Experience working with senior level staff including the ability to disseminate information and present/report out to management

•  Knowledge and experience in current hiring practices

•  Experience in contract administration, contract procurement, and contract management 

•  Knowledge of parking industry best practices related to operations, revenue controls, auditing, and maintenance of parking facilities

•  Knowledge of City & County of San Francisco policies and procedures related to procurement, budgeting and payment processing

•  Familiarity with Oracle Business Intelligence reporting in City’s financial system

•  Familiarity with parking issues, policies, projects and regulations in San Francisco

•  Demonstrated ability to take initiative and work in a proactive, fast-paced environment

•  Ability to work both independently and collaboratively

•  Proven ability to grasp big picture thinking and identify key step by step actions to move towards a long-range vision

•  Demonstrated ability to collaborate, mediate, facilitate, build consensus, and resolve conflicts

•  Possession of tact, professionalism, positive attitude, and passion for sustainable transportation

•  Willingness to innovate to achieve the agency and city’s goals and objectives

NOTES: Make sure your application and any attachments to the application submitted at the time of filing are complete and accurate and include details on all experience, education, training and other information that qualifies you for this recruitment.  Failure to submit a complete and accurate application at the time of filing may result in your ineligibility for this recruitment or inability to receive full credit for scoring purposes.  Any new information concerning work experience, education, training and other information that is submitted after the filing deadline may not be used for scoring or considered to determine whether you meet the minimum qualifications.


City and County of San Francisco employment applications for this position will be accepted through an on-line process only. Mailed, hand delivered or faxed applications will not be accepted. Visit www.jobaps.com/sf to begin the application process.

• Click and select 1823 Administrative Analyst (PBT-1823-105799) 

• Click on “Apply” and read and acknowledge the information 

• Click on “I am a New User” if you have not previously registered, or on “I have REGISTERED PREVIOUSLY” 

• Follow instructions given on the screen

Computer kiosks are available for the public from 8:00 a.m. to 5:00 p.m. Monday through Friday to file online applications in the lobby of the SFMTA Human Resources office, 1 South Van Ness Avenue, 6th Floor, San Francisco. 

Applicants may be contacted by e-mail.  It is their responsibility to ensure that their registered e-mail address is accurate and kept up-to-date.  Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter.  To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses: (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org).

Upon successful submittal of the application online, the applicant will receive a notification on the screen, as well as in the applicant’s e-mail inbox, acknowledging the receipt of the application by the SFMTA - Merit Section.  If you are having difficulty submitting your application online, please contact us at 415.701.5003 between 8:30 a.m. – 12:00 p.m. and 1:00 p.m. - 4:30 p.m. Monday through Friday or by e-mail at angela.szu@sfmta.com. 

VERIFICATIONApplicants may be required to submit verification of qualifying experience and education at any point in the application, examination and/or departmental selection process. Written verification (proof) of qualifying experience must verify that the applicant meets the minimum qualifications stated on the examination announcement. Written verification must be submitted on employer’s official letterhead, specifying dates of employment, types of employment (part-time/full-time), job title(s), description of duties performed, and the verification must be signed by the employer. City employees will receive credit for the duties of the class to which they are appointed. Credit for experience obtained outside of the employee’s class will be allowed only if recorded in accordance with the provisions of the Civil Service Commission Rules. Experience claimed in self-employment must be supported by documents verifying income, earnings, business license and experience comparable to the minimum qualifications of the position. Copies of income tax papers or other documents listing occupations and total earnings must be submitted. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at http://sfdhr.org/index.aspx?page=456.

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification from this and future job opportunities with the City and County of San Francisco.


Minimum Qualification Supplemental Questionnaire (Weight: Qualifying): 

Candidates will be prompted to complete a Supplemental Questionnaire as part of the online employment application. This Minimum Qualification Supplemental Questionnaire is designed to obtain specific information regarding an applicant's experience in relation to the Minimum Qualifications for this position. Applicants must also complete the official application. It is essential that applicants provide complete information in identifying their education, experience and training. The Minimum Qualification Supplemental Questionnaire will be used to evaluate if the applicant possesses the required minimum qualifications.

Written Core Examination (Weight: 100%)

Candidates will be invited to participate in a written, multiple-choice examination, designed to measure their relative knowledge, skills and abilities in job-related areas. The “core” multiple-choice examination component may include but not be limited to:

Ability to evaluate/analyze information/data and to exercise good judgment relative to that evaluation or analysis; 

Ability to communicate written information (includes ability to proofread); 

Knowledge of, and ability to apply, financial/fiscal principles (including the ability to use mathematical and statistical formulas); 

Ability to comprehend and understand written information; 

Ability to use various computer software programs; 

Ability to conduct research; 

Ability to establish and maintain cooperative and effective working relationships; 

Knowledge of, and the ability to apply, principles, practices and procedures involving office operations

This is a standardized examination and, therefore, test questions and test answers are not available for public inspection or review.

You will receive one or more scores with respect to the multiple-choice exam component. One will correspond to the core test component and, should any specialty subtests be added to that component, you may receive one or more additional “specialty” scores. Any scores attained on these components will be valid and 'banked' for three years, starting from the date of the examination. This means that, during this three-year time period, you will not be required to take any test components for which you have already attained a score. This core test is used for the 1820 Junior Administrative Analyst, 1822 Administrative Analyst and 1823 Senior Administrative Analyst therefore your test scores may be applied to one or more of these classes if you choose to apply to future recruitments. This is not the same exam that is used for 1824 Principal Administrative Analyst, as such your scores on this exam are not applied to any 1824 recruitments, and your scores from the 1824 exam cannot be applied to this recruitment. If the selection process for the future announcement is held within one year of the date of this examination and it includes any of these components [i.e., core exam or specialty subtest(s)], your score(s) for the corresponding test component(s) will be automatically applied to that announcement. However, after one year, you have the option to either (a) apply your test score(s) to the other announcement or (b) re-take the test component(s). Re-testing is permitted no sooner than one year from the date of the examination and only in association with your eligibility for another announcement for which the test component (core or specialty subtest) is used. Please note that, should you re-test, your re-test score would become your official score since it is the most recent.

DATE(S) OF EXAMINATION: Only those applicants meeting the Minimum Qualifications will be notified of the exact date, time and place to report to the examination.

For your reference, a Multiple-Choice Test Preparation Manual is available on the DHR website: http://www.sfdhr.org/modules/showdocument.aspx?documentid=18426.


The certification rule used for the eligible list resulting from this selection process will be the Rule of Seven Scores. The hiring department may conduct additional selection processes to make final hiring decisions.


A confidential eligible list of applicant names that have passed the civil service examination process will be created and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Director of Transportation or the Civil Service Commission.

The duration of the eligible list resulting from this examination process will be 12 months and may be extended with the approval of the Director of Transportation.

Upon approval of the Director of Transportation (see Civil Service Rule 411A), the eligible list resulting from this announcement may be used by other departments that also use this classification or a similar classification.  To find Departments which use this classification, please see https://sfdhr.org/sites/default/files/documents/ASO-Level-Chart.pdf?documentID=21246. Search that document by title or job code to see which departments use the classification.

Reasonable Accommodation Request: Information on requesting reasonable accommodation for persons with disabilities can be found at: http://sfdhr.org/information-about-hiring-process#applicantswithdisabilities .  Qualified applicants with disabilities requiring reasonable accommodation in the selection process must contact the SFMTA by phone at 415.701.5003, or 415.701.5043 (TTY); or in writing to: SFMTA Human Resources, Merit Section, 1 South Van Ness, 6th Floor, San Francisco, CA 94103. For further information, contact 415.701.5003.

Seniority Credit in Promotional Exams: Information regarding seniority credit can be found at: http://sfdhr.org/information-about-hiring-process#senioritycredit

Veteran’s Preference: Information regarding requests for veterans’ preference can be found at: http://sfdhr.org/information-about-hiring-process#veteranspreference 

Position Based Testing: http://sfdhr.org/information-about-hiring-process#positionbasedtesting  

General Information concerning San Francisco Municipal Transportation Agency Employment Policies and Procedures:  Employment Information for the San Francisco Municipal Transportation Agency can be obtained at http://sfdhr.org/information-about-hiring-process, or hard copy at 1 South Van Ness Avenue, 6th Floor. 

Terms of Announcement and Appeal RightsApplicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations.  Clerical errors may be corrected by posting the correction on the Department of Human Resources website at www.jobaps.com/sf. 

The terms of this announcement may be appealed under Civil Service Rule 411A.  The standard for the review of such appeals is ‘abuse of discretion’ or ‘no rational basis” for establishing the position description, the minimum qualifications and/or the certification rule.  Appeals must include a written statement of the item(s) being contested and the specific reasons(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director.  Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date. Information concerning other Civil Service Commission Rules involving announcements, applications and examination policies, including applicant appeal rights, can be found on the Civil Service Commission website at http://sfgov.org/civilservice/rules.

Copies of Application Documents: Applicants are encouraged to keep copies of all documents submitted.  Submitted documents become a permanent part of the exam records and will not be returned.  The hiring department may require applicants to submit the same documents and/or additional documents at a later date.

Right to Work: All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States.

Employee Wellness Program: The SFMTA strives to be your employer of choice by providing an environment that supports your personal health & wellbeing with physical, nutritional, mental/emotional and financial resources. Since 2010 the SFMTA has been providing worksite wellness activities, as well as providing recognition opportunities to those individuals who successfully achieve personal milestones in wellness. For more details on the Wellness Program, please visit Employee Wellness Program Description page: https://www.sfmta.com/reports/employee-wellness-program.

Women, Minorities, and Persons with Disabilities are encouraged to apply

An Equal Opportunity Employer

Exam Type:  Combined Promotive & Entrance

Issued:  June 3, 2020

Jeffrey Tumlin

Director of Transportation

San Francisco Municipal Transportation Agency 

Recruitment ID Number: 105799

MTA/AQS: (415) 701-5003


Conviction History

As a selected candidate for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a selected candidate. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

  • Candidates for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
  • Candidates for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Having a conviction history does not automatically preclude you from a job with the City.

If you are a selected candidate, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.


All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.


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