1664 Patient Accounts Manager

Recruitment #PBT-1664-094171

Introduction

12/19/2019: Filing deadline extended for further recruitment. 

1/3/2020: Filing deadline extended for further recruitment.  Applicants are encouraged to apply as soon as possible as this announcement may close at any time after 5:00 p.m. on January 10, 2020.

This is a Position Based Test (PBT) conducted in accordance with Civil Service Rule 111A.

The San Francisco Department of Public Health (DPH) is accepting applications in class 1664 Patient Accounts Manager.The Patient Accounts Manager is an integral part of the Patient Accounts Financial Services Department located at Zuckerberg San Francisco General Hospital and Trauma Center (ZSFG).

The eligible list resulting from this recruitment may be used to fill future vacancies in this class at other locations within DPH.  

Position Description:   
Under the general direction of the Manager of Billing, the Patient Accounts Manager is responsible for ensuring that sound and compliant billing practices are maintained and followed and performed in a timely manner. The essential duties include, but are not limited to the following:

  • Through subordinate supervisory personnel, administers the staff and activities within the Billing department;
  • Coordinates, communicates and works with various hospital and clinical departments on billing-related activities; maximizes staff productivity by assigning duties, makes recommendations concerning employee status.  Plans and implements the staff development program;
  • Develops, coordinates and enforces policies, methods and procedures.  Conducts staff meetings for the purpose of evaluating and disseminating information about departmental policies and procedures;
  • Performs various administrative duties such as preparing input for the annual budget request, investigating complaints about services, attending meetings to exchange information and plan procedures;
  • Reviews and interprets computer-produced reports, daily statistical data, census/discharge reports and accounts receivable records;
  • Prepares monthly revenue analysis related to claims submission volume and trends based on claim type and/or payer, including unbilled inventory;
  • Coordinates electronic data processing, billing, and collections and data submitted by departments providing medical services, administers the collecting, editing transmission and controls over data required for electronic claim submission; and
  • Monitors, interprets and implements billing regulations and provider updates related to Medicare and Medi-Cal.  

The Patient Accounts Manager performs other related duties as assigned/required. 

Minimum Qualifications

Experience:
Five (5) years of experience billing, claims processing, and/or collecting healthcare service reimbursements or medical claims from Medi-Cal (Medicaid), Medicare, insurance, third party payors, and individual payors in a hospital, healthcare agency or healthcare billing organization of which three (3) years must be in a supervising capacity.

One year of full-time employment is equivalent to 2,000 hours (2,000 hours of qualifying work experience is based on a 40 hour work week). Any overtime hours that you work above 40 hours per week are not included in the calculation to determine full-time employment.

Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.

Desirable Qualifications: The stated desirable qualifications may be used to identify job finalists at the end of the selection process when candidates are referred for hiring.

  • Possession of a Bachelor's degree from an accredited college or university in Accounting, Business Administration, Hospital Administration, or a closely related field.
  • Experience managing a minimum of twenty (20) full time employees (FTEs) in a Patient Accounting/Business Office department in an acute hospital environment.
  • Excellent skills in writing and preparing correspondence, reports and financial records.
  • Experience working with various computerized systems such as: EPIC,EXPERIAN, Craneware and Medi-Care DDE.  
  • Experience with electronic billing systems, preferably a hospital focused billing system. 
  • Communicates in a professional and effective manner with a variety of people, to explain complex policies and resolve complaints.
  • Knowledge of Federally Qualified Health Center (FQHC) rules and regulations related to billing and reimbursement requirements.
  • Willingness to uphold/abide by ZSFG’s ICARE (I-Introduce, C-Connect, A-Ask, R-Respond, E-Exit) philosophy for employee and patient interactions: https://zuckerbergsanfranciscogeneral.org/about-us/

Verification of Experience http://sfdhr.org/getting-job#verification
Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process.

Verification of Education: If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at https://sfdhr.org/how-verify-education-requirements

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

How To Apply

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process.

  • Select the desired job announcement
  • Select “Apply” and read and acknowledge the information
  • Select either “I am a New User” if you have not previously registered, or “I have Registered Previously”
  • Follow instructions on the screen

Computers are available for the public (from 8:00 a.m. to 5:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor, San Francisco.

Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date.  Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter.  To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file.  Applicants should retain this confirmation email for their records.  Failure to receive this email means that the online application was not submitted or received.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline.  Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications. Resumes will not be reviewed.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

If you have any questions regarding this recruitment or application process, please contact the exam analyst, Juliette Soto by telephone at (415)554-2915, or by email at Juliette.Soto@sfdph.org.

 

Selection Procedures

Minimum Qualification Supplemental Questionnaire (Weight: Qualifying):
Applicants will be prompted to complete a Supplemental Questionnaire as part of the online employment application. This Minimum Qualification Supplemental Questionnaire is designed to obtain specific information regarding an applicant's experience in relation to the Minimum Qualifications for this position. Applicants must also complete the official application. It is essential that applicants provide complete information in identifying their education, experience and training. The Minimum Qualification Supplemental Questionnaire will be used to evaluate if the applicant possesses the required minimum qualifications.

Supplemental Questionnaire (SQ) Examination (Weight: 100%)

Candidates who meet the minimum qualifications will be emailed a Supplemental Questionnaire (SQ) Exam that is designed to measure the knowledge, skills and abilities in job related areas which may include, but not be limited to: knowledge of complex federal Medicare, state Medi-Cal and private insurance regulations applicable to hospital and specialty healthcare services billing; Ability to understand and apply methods and procedures appropriate to the field of healthcare billing and collections; Supervision Ability; Knowledge of billing and collections methods and procedures; Knowledge of HIPPA transactions and code sets, CMS 1500 claims; Knowledge of electronic data processing methods, principles and procedures, which includes appropriate formats for submission of data to the EDP or other Units/ Agencies; Ability to plan, formulate, develop and execute policies for the Billing, Claims, and/or Collections Department of a medical facility or healthcare agency;Interpersonal/Collaborative Ability; Knowledge of the basic principles of accounts receivable, including posting payments and adjustments to accounts and reconciling receipts and payments;Computer and Electronic Data Processing Ability.

The SQ will be emailed to the address listed on the candidate’s online application. Candidates will be required to respond to the SQ in the time frame indicated and must submit the completed questionnaire as directed in order to have it evaluated. Responses cannot be changed once submitted. Candidates will be evaluated based on their SQ responses. Candidates must achieve a passing score on the SQ in order to continue in the selection process and will be placed on the confidential eligible list in rank order according to their final score. A passing score must be achieved on the Supplemental Questionnaire in order to be included on the confidential eligible list. After the confidential eligible list is adopted the department may administered additional selection procedures to make a final hiring decision.

Eligible List/Score Report:
A confidential eligible list of applicant names that have passed the civil service examination process will be created, and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission.

The duration of the eligible list resulting from this examination process will be 12 months, and may be extended with the approval of the Human Resources Director.

Upon approval of the Human Resource Director (see Civil Service Rule 111A.26.5), the eligible list/score report resulting from this announcement may be used by other departments that also use this classification or a similar classification. To find other Departments which use this classification, please see https://sfdhr.org/sites/default/files/documents/Forms-Documents/Position-Count-by-Job-Codes.pdf.

Certification:
The certification rule for the eligible list resulting from this examination will be Rule of Three Scores.  Additional selection processes may be conducted by the hiring department prior to making final hiring decisions.

Conviction History

As a selected candidate for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a selected candidate. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

  • Candidates for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
  • Candidates for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Having a conviction history does not automatically preclude you from a job with the City.

If you are a selected candidate, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

Conclusion

Statement on Equity, Diversity, and Inclusion: At the City and County of San Francisco, we share a commitment to a diverse, inclusive and equitable community. Each member of our organization is responsible and accountable for what they say and do to make San Francisco an inclusive and equitable place to live and work by employing fair and just practices to and for all.

Licensure/Certification/Registration: Valid licensure/certification/registration as a requirement to perform the job must be kept current throughout length of employment. Failure to demonstrate/show proof of possession of required valid licensure/certification/registration may result in dismissal and/or termination of employment.

Note on Electronic Health Record (EHR): The Department of Public Health (DPH) is implementing a unified Electronic Health Record (EHR) system and DPH employees must demonstrate competency in the use of the system that is appropriate for their classification as a condition of employment.  

Note on Personal Protective Equipment (PPE): Some positions in the Department of Public Health will require the use of personal protective equipment (PPE), including but not limited to gloves, gowns, eye and face protection, and face-fitting respirators. The requirement for the use of PPE may come on short or no notice. Facial hair or any condition that interferes with a face-fitting respirator’s seal (i.e. comes between the sealing surfaces of the respirator and the wearer’s bare skin) is not permitted when face-fitting respirators are worn, including during initial or periodic respirator fit-testing. Employees who choose not to shave and do not have either American Disabilities Act (ADA) or Equal Employment Opportunity (EEO) Accommodations do not have the right to alternate work assignments or the option of using a loose-fitting Powered Air Purifying Respirator (PAPR) in place of a FaceFitting Respirator.

Medical Examination/Drug Testing: Prior to appointment, at the Department's expense, applicants may be required to take a tuberculosis (TB) screening test, a medical examination and/or drug test.   

Terms of Announcement: Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations.  Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at www.jobaps.com/sf. The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is ‘abuse of discretion’ or ‘no rational basis’ for establishing the position description, the minimum qualifications and/or the certification rule.  Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director.  Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date.

General Information concerning City and County of San Francisco Employment Policies and Procedures: Important Employment Information for the City and County of San Francisco can be obtained at http://sfdhr.org/information-about-hiring-process or hard copy at 1 South Van Ness Avenue, 4th Floor.

Copies of Application Documents: Applicants should keep copies of all documents submitted, as these will not be returned.

Right to Work: All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States.

Requests: Applicants with disabilities who meet the minimum eligibility requirements for this job announcement can find information on requesting a reasonable ADA Accommodation at: http://sfdhr.org/information-about-hiring-process#applicantswithdisabilities


Information regarding requests for Veterans Preference can be found at: 
http://sfdhr.org/information-about-hiring-process#veteranspreference

Seniority Credit in Promotional Exams: Information regarding seniority credit can be found at: http://www.sfdhr.org/index.aspx?page=20#senioritycredit

Exam Type: CPE
Issued:  December 6, 2019
Micki  Callahan
Human Resources Director
Department of Human Resources
Recruitment ID Number: 094171
DPH/JS /(415)554-2915/DHR POS. NO.01126992

Benefits

All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.

 



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