Senior Human Resources Analyst

Recruitment #PBT-1244-904311


Interested applicants are encouraged to apply as soon as possible as this announcement may close at any time but not before 5:00PM on December 17, 2020.

This is a Position Based Test conducted in accordance with Civil Service Rule 111A. This eligible list is being established for the Department of Human Resources, Selection and Hiring Resources. The eligible list resulting from this examination may be utilized for future positions in this class in other City departments.

The San Francisco Department of Human Resources (DHR) knows people are the City’s greatest asset. DHR’s mission is to use fair and equitable practices to hire, develop, support, and retain a highly-qualified workforce. DHR’s empowered and diverse employees deliver excellent services to the City and County of San Francisco (City) community through innovation, collaboration, and human-centered values. DHR’s work includes administering the City’s civil service system, ensuring payment of workers’ compensation benefits to injured employees, negotiating and administering labor agreements, ensuring equal employment opportunities for employees and applicants, recruiting talent, training and developing the City workforce, and much more. 

The Department of Human Resources, Selection and Hiring Resources (SHR) Examinations 
SHR Examinations is responsible for miscellaneous examinations that are governed by Civil Service Commission rules. SHR Examinations conducts comprehensive job analyses in order to create valid, job-related selection processes for citywide positions and provides training and consultation to City departments regarding best practices for creating their own selection processes and utilizing applicant and examination systems.

What you’ll be doing 
This position is in the Examinations team. As part of this team, you will be performing difficult and responsible professional and technical personnel work in the areas of job analysis, examination development, examination administration, statistical analysis, and auditing. In addition, you may also be working with the City’s applicant tracking system to provide technical support to City analysts and troubleshooting system-related issues. This will include training and consultation on the City’s applicant tracking system and serving as a technical expert to assist users in maximizing their use of the system.

Some examples of the work you might perform are:

  • Conducting job analyses with appropriate Subject Matter Experts for a wide-range of classifications;
  • Writing valid, reliable test items to develop computer based and paper multiple-choice examinations and other testing instruments;
  • Preparing and posting online job announcements;
  • Collecting, reviewing and evaluating employment applications and supplemental documentation for job-related qualifications;
  • Overseeing the overall administration of examinations and scoring of such exams;
  • Evaluating examination data to determine appropriate pass points;
  • Serving as a key City resource for questions related to recruitments, examinations, systems support, and referrals;
  • Carrying out, interpreting, explaining and enforcing existing policies, methods and procedures relating to personnel administrative matters;
  • Auditing citywide announcements, recruitments, examinations, and referrals to ensure compliance with City policies and procedures;
  • Making regular contacts with candidates, employees, employee representatives, department heads, and other agencies at various levels to furnish and obtain information;
  • Gathering, preparing, compiling, reviewing and maintaining important personnel information reports and records.

This position may perform analytical and technical work in other phases of examination, recruitment and personnel administration.

We’re looking for someone who is 

  • analytical: You’ll be serving as a technical expert on the City’s applicant tracking system and will need to be able to research, troubleshoot, and resolve issues related to system functionalities.
  • an exceptional communicator: You will provide consultation and assist users with any system issues they encounter, with escalation to the applicant tracking system vendor, if necessary. Excellent verbal and written communication skills are key.
  • tech-savvy: Working with the City’s applicant tracking system requires a good understanding of the system and technology in general
  • a team player: This position is part of the SHR Examinations team and will work closely with other team members on a constant, daily basis. Willingness to cooperate and work with others as well as a flexible attitude will help you excel in this position.

A few reasons you might love this job:

  • You will work with a great team of people who are passionate experts in their fields.
  • You will have opportunities to develop your knowledge, skills, and abilities.
  • City employees get many great benefits, including healthcare, paid leave, pension, and access to lifelong medical benefits based on years of service.

Minimum Qualifications

These minimum qualifications establish the education, training, experience, special skills and/or license(s) which are required for employment in the classification.  Please note, additional qualifications (i.e., special conditions) may apply to a particular position and will be stated on the exam/job announcement.

Possession of a baccalaureate degree from an accredited college or university.

Three (3) years of verifiable professional human resources experience, similar to 1241 Human Resources Analyst, in one or more of the following areas of activity: recruitment and selection, classification and compensation, employee and/or labor relations, benefits administration and human resources operations.


Education Substitution - Additional qualifying work experience as a professional human resources analyst may be substituted for up to two years of the required education on a year-for-year basis (30 semester/ 45 quarter units equals one year).

Experience Substitution - Completion of a 12 month human resources trainee program equivalent to the City and County of San Francisco’s 1249 Human Resources Training Program may substitute for one (1) year of required professional experience.

Experience Substitution - Possession of a Juris Doctorate (J.D.) or Master’s degree in Personnel Administration, Human Resources Management, Business Administration, Public Administration or Clinical/School/Industrial-Organizational Psychology may substitute for one (1) year of the required professional experience.

How To Apply

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit to register an account (if you have not already done so) and begin the application process.

  • Select the desired job announcement
  • Select “Apply” and read and acknowledge the information
  • Select either “I am a New User” if you have not previously registered, or “I have Registered Previously”
  • Follow instructions on the screen

Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date.  Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter.  To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (,,,,,,,,,,

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file.  Applicants should retain this confirmation email for their records.  Failure to receive this email means that the online application was not submitted or received.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline.  Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

If you have any questions regarding this recruitment or application process, please contact the exam analyst, Jennifer Landgren, by email at


Selection Procedures

Minimum Qualification Supplemental Questionnaire (Weight: Qualifying): Candidates will be prompted to complete a Supplemental Questionnaire as part of the online employment application. This Minimum Qualification Supplemental Questionnaire is designed to obtain specific information regarding an applicant's experience in relation to the Minimum Qualifications for this position. Applicants must also complete the official application. It is essential that applicants provide complete information in identifying their education, experience and training. The Minimum Qualification Supplemental Questionnaire will be used to evaluate if the applicant possesses the required minimum qualifications. 


The examination process shall consist of the two components listed below. The Written Core Examination and Examinations Subtest will be administered either on a computer or in paper format. The type of format will depend on the size of the qualified applicant pool. Qualified candidates will be notified of the type of exam format in their exam appointment notification.    


WRITTEN CORE EXAMINATION (Weight 70%): Candidates who meet the minimum qualifications will be invited to participate in a written, multiple-choice examination, designed to measure their relative knowledge, skills and abilities in job-related areas. The “core” multiple-choice examination component may include, but not be limited to:


§  Ability to analyze, evaluate and interpret data and information, including the ability to exercise good judgment when evaluating data and information

§  Ability to read, comprehend, interpret and/or apply written information, rules, procedures, regulations, etc.  

§  Basic knowledge of, and the ability to apply policies, rules, and laws relating to recruitment and hiring processes, Civil Rights Act Title VII, EEO laws, and ADA

§  Basic knowledge of, and the ability to apply principles, techniques, procedures and practices relating to job analyses, position classification, valid selection procedures and research, including the ability to perform mathematical calculations associated with these activities


EXAMINATIONS SUBTEST (Weight 30%): Candidates deemed eligible and admitted to the examination process will be administered a written multiple-choice test designed to measure knowledge, skills and/or abilities in job-related areas which may include but not be limited to:  


§  Knowledge of, and ability to apply, procedures for job analysis including the ability to perform mathematical calculations to analyze, evaluate and interpret data as it relates to examinations; 

§  Knowledge of, and ability to apply practices and procedures of the Uniform Guidelines on Employee Selection Procedures when developing valid selection instruments and performing test administration.


The Core Exam and Examinations Subtest are standardized examinations and, therefore, in accordance with Civil Service Rule 111.11.4, test questions and test answers are not available for public inspection or review. 

Your scores on the Core Exam and Examinations Subtest will be valid and 'banked' for three years, starting from the date of the examinations. This means that, during this three-year time period, you will not be required to re-take these tests. If the selection process for the future announcement is held within one year of the date of these examinations and it includes the Core Exam or Examinations Subtest your score will be automatically applied to that announcement. However, after one year, you have the option to either (a) apply your test score to the other announcement or (b) re-take the test. Re-testing is permitted no sooner than one year from the date of the examinations and only in association with your eligibility for another announcement for which these tests are used. Please note that, should you re-test, your re-test score would become your official score since it is the most recent. 

Note: Candidates must achieve a passing score on both the Core Exam and Examinations Subtest in order to move forward in the selection process.  Candidate scores on this examination may also be applied to other announcements involving other job titles, when directed by the Human Resources Director. 


Requests for an alternate test date may be considered in limited circumstances and must be submitted to the analyst listed in this announcement within five (5) calendar days of the announcement of the test date. 

Eligible List/Score Report:
A confidential eligible list of applicant names that have passed the civil service examination process will be created, and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission.

The duration of the eligible list resulting from this examination process will be six (6) months, and may be extended with the approval of the Human Resources Director.

Upon approval of the Human Resource Director (see Civil Service Rule 111A.26.5), the eligible list/score report resulting from this announcement may be used by other departments that also use this classification or a similar classification. To find other Departments which use this classification, please see


The certification rule for the eligible list resulting from this examination will be Rule of 10 Scores.  Additional selection processes may be conducted by the hiring department prior to making final hiring decisions.

Conviction History

As a selected candidate for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a selected candidate. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

  • Candidates for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
  • Candidates for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Having a conviction history does not automatically preclude you from a job with the City.

If you are a selected candidate, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.


Terms of Announcement:

Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations.  Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at

The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is ‘abuse of discretion’ or ‘no rational basis’ for establishing the position description, the minimum qualifications and/or the certification rule.  Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director.  Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date.

General Information concerning City and County of San Francisco Employment Policies and Procedures:
Important Employment Information for the City and County of San Francisco can be obtained at or hard copy at 1 South Van Ness Avenue, 4th Floor.

Copies of Application Documents:
Applicants should keep copies of all documents submitted, as these will not be returned.

Right to Work:
All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States.


Applicants with disabilities who meet the minimum eligibility requirements for this job announcement can find information on requesting a reasonable ADA Accommodation at:

Information regarding requests for Veterans Preference can be found at:

Seniority Credit in Promotional Exams:  

Information regarding seniority credit can be found at:

In line with the Official Public Health Order to slow the spread of COVID-19, “shelter-in-place” has been issued for all San Francisco residents that is expected to be in effect until further notice.  As a result, Department of Human Resources (DHR)’s office (located at 1 South Van Ness Avenue, 4th Floor, San Francisco, CA 94103) is currently closed to the general public. If you have any questions, please feel free to email the Human Resources Analyst listed on this announcement.



Exam Type:  CPE
Issued:  December 3, 2020 
Carol Isen
Acting Human Resources Director
Department of Human Resources
Recruitment ID Number: 904311


All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.


Click on a link below to apply for this position:

Fill out the Supplemental Questionnaire and Application NOW using the Internet.
View and print the Supplemental Questionnaire. This recruitment requires completion of a supplemental questionnaire. You may view and print the supplemental questionnaire here.

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