1231 - EEO Senior Specialist

Recruitment #PBT-1231-077579


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Job Description:

Equal Employment Opportunity Programs Senior Specialist

Class 1231


AMENDMENT: The selection process has been added to the posting.


12/19/17 ANNOUNCEMENT:  The filing deadline is being extended until January 19, 2018, to broaden the applicant pool.  If you have applied previously, you do not need to reapply.


The Department of Human Resources knows people are the City’s greatest asset. Keeping the places our employees work free from harassment, discrimination, and retaliation helps ensure an environment in which all employees can thrive. Are you passionate about championing diversity, fairness, and equity? If so, this job may be right for you.


The Department of Human Resources Equal Employment Opportunity (EEO) and Leave Management Division

The EEO Division is the City’s central resource on equal employment opportunity matters for a large proportion of the City workforce. The division directly investigates and resolves EEO claims for more than 50 City departments. The division provides critical EEO training for employees, and implements cutting edge policies around issues like lactation at work and gender-neutral bathrooms. The division helps find reasonable accommodations for disabled employees under the Americans with Disabilities Act (ADA), and its leave management group helps employees and departments understand the complex array of leaves available under local, state, and federal law. Finally, the division analyzes and reports on City workplace diversity.


What you’ll be doing:

You will be a well-versed and highly capable in all aspects of EEO policy and investigation, workforce diversity, and the ADA reasonable accommodation process.

You will handle complex EEO complaints and enforce Department of Human Resources policies, as well as local, state, and federal law.

Duties of EEO Senior Specialists:
 1. Conduct and supervise the investigation, response and settlement of discrimination complaints filed directly by individuals or through governmental agencies by applying mediation and investigation techniques in consultation with the City Attorney’s Office and the Department of Human Resources.

2. Interpret and explain Federal, State, local and other polices and procedures on equal employment opportunity in response to inquiries from departments, employees, applicants and the public.

3. Develop, design, coordinate,  and provide technical assistance and deliver training programs for departments in EEO, sexual harassment and prevention training, Americans with Disabilities Act (ADA), workforce diversity, and other areas as necessary.

4. Supervise and participate in developing and amending EEO policies and procedures including Title VII, Genetic Information Non-Discrimination Act (GINA) and ADA.

5. Supervise and direct the compilation of periodic reports of the City’s or a department’s workforce by collecting, compiling and analyzing data (applicant flow, referral and appointment, workforce composition and demographics data) pertinent to EEO; supervise, direct and provide training in the analysis of workforce utilization.

6. Supervise and provide technical assistance to departments on ADA in compliance with Federal, State and local laws.

7. Supervise and direct activities in the EEO division of the Department of Human Resources or in a major City department.

8. Supervise the work of professional and other staff in the areas of recruitment, data collection and in the development, processing and transmittal of information regarding equal employment opportunity work force diversity.

9. Monitor City and departmental compliance with Federal, State, and local EEO laws, regulations and guidelines.


We’re looking for someone who:

  • Thinks critically to make decisions - You need to process a lot of, sometimes conflicting, information and make decisions about next steps under deadlines.
  • Hits the ground running and keeps pace with the team - Coming in the at the senior level, it is expected that you know your stuff and can quickly assimilate anything new. Accuracy and timing are both critical in this field.
  • Can keep all the plates spinning - You will be handling multiple cases or complaints simultaneously, and you may be asked to help with additional projects and activities.
  • Is analytical - You’ll take in and coalesce information from multiple sources.
  • Keeps cool - EEO issues can be highly emotional and stressful, so you have to be the adult in the room at all times.
  • Is an exceptional communicator - Whether it’s an e-mail, report, or presentation, you have to be clear.

A few reasons you might love this job:

  • Your work will directly impact people's lives
  • You will be challenged daily.
  • You will work with a great team of people who are passionate experts in their fields.
  • You will have opportunities to develop your knowledge, skills, and abilities.
  • You will work in a department with integrity, which trusts, engages, and values its employees.










Minimum Qualifications

1. Possession of a baccalaureate degree from an accredited college or university; AND

2. Three years of verifiable experience performing work in the area of Equal Employment Opportunity with major duties including development and implementation of EEO goals and objectives, investigation or resolution of employment discrimination and sexual harassment complaints, and interpretation and application of EEO, ADA or other pertinent laws, regulations and guidelines

Additional experience as described above may be substituted for up to two (2) years of the required degree on a year-for-year basis.  Thirty (30) semester units/forty-five (45) quarter units equal one (1) year; OR

Possession of a Law degree may be substituted for one (1) year of experience.

Desirable Qualifications:

The stated desirable qualifications may be used to identify job finalists at the end of the selection process when candidates are referred for hiring.

  • Two years of experience leading or supervising a team of professional staff in Equal Employment Opportunity and/or Employee Relations or Employment Law attorneys.
  • Juris Doctor (JD) or Masters of Public Policy or Public Administration (MPA) Degree.


Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at http://sfdhr.org/index.aspx?page=456

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

How To Apply

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process.


Select the desired job announcement

Select “Apply” and read and acknowledge the information

Select either “I am a New User” if you have not previously registered, or “I have Registered Previously”

Follow instructions on the screen

Computers are available for the public (from 8:00 a.m. to 5:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor, San Francisco.


Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date.  Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter.  To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org).


Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file.  Applicants should retain this confirmation email for their records.  Failure to receive this email means that the online application was not submitted or received.


All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline.  Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.


Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.


If you have any questions regarding this recruitment or application process, please contact the exam analyst, Vanessa Braasch, by telephone at 415-557-4818 or by email at vanessa.braasch@sfgov.org.


Selection Procedures

Supplemental Questionnaire: (Weight: 70%)

Candidates meeting the minimum qualifications will be sent a supplemental questionnaire to complete. The Supplemental Questionnaire is designed to measure knowledge, skills and/or abilities in job-related areas which may include but not be limited to: written communications ability, conflict management skills, problem solving ability, mediation and investigation ability, EEO training programs and practices, decision making ability, leadership ability, interpersonal skills and team building ability.

The supplemental questionnaire will be rated and scored. All relevant experience, education and/or training must be on the supplemental questionnaire in order to be reviewed in the rating process.

Written Examination: (Weight: 30%)

Candidates who receive a passing score on the supplemental questionnaire will be invited to participate in a written examination to assess their knowledge, skill and ability in job related areas, which may include but are not limited to: oral communications ability, written communications ability, conflict management skills, problem solving ability, mediation and investigation ability, EEO training programs and practices, decision making ability, leadership ability, interpersonal skills and team building ability. Candidates must achieve a passing score on the written examination in order to be ranked on the eligible list.

Candidate scores on this examination may also be applied to other announcements involving other job titles, when directed by the Human Resources Director.

Passing scores on both the Supplemental Questionnaire and Written Examination must be achieved to be ranked on the eligible list.

Note: Applicants who meet the minimum qualifications are not guaranteed to advance through all of the steps in the selection process.


Eligible List:

The eligible list resulting from this examination is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission.

The duration of the eligible list resulting from this examination process will be of 6 months, and may be extended with the approval of the Human Resources Director.

Upon approval of the Human Resource Director (see Civil Service Rule 111A.26.5), the eligible list resulting from this announcement may be used by other departments that also use this classification or a similar classification.  To find other Departments which use this classification, please see http://www.sfdhr.org/Modules/ShowDocument.aspx?documentID=21246. Search that document by title or job code to see which departments use the classification.


The certification rule for the eligible list resulting from this examination will be Rule of Ten Scores.  Additional selection processes may be conducted by the hiring department prior to making final hiring decisions.

Conviction History

As a finalist for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a finalist. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

  • Candidates applying for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
  • Candidates applying for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Having a conviction history does not automatically preclude you from a job with the City.

If you are selected as a finalist, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.


 This is a Position-Based Test conducted in accordance with Civil Service Rule 111A.

Terms of Announcement

Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations.  Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at www.jobaps.com/sf.

The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is ‘abuse of discretion’ or ‘no rational basis’ for establishing the position description, the minimum qualifications and/or the certification rule.  Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director.  Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date.

General Information concerning City and County of San Francisco Employment Policies and Procedures:
Important Employment Information for the City and County of San Francisco can be obtained at http://sfdhr.org/information-about-hiring-process or hard copy at 1 South Van Ness Avenue, 4th Floor.

Copies of Application Documents:
Applicants should keep copies of all documents submitted, as these will not be returned.

Right to Work:
All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States.

Seniority Credit in Promotional Exams: 
Information regarding seniority credit can be found at:

Applicants with disabilities who meet the minimum eligibility requirements for this job announcement can find information on requesting a reasonable ADA Accommodation at: 

Information regarding requests for Veterans Preference can be found at: 

Exam Type:  CPE
Issued: 11/07/17, amended 12/5/17
Micki  Callahan
Human Resources Director
Department of Human Resources
Recruitment ID Number: PBT-1231-077579


All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.


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