1093 IT Operations Support Admn III - Field Services

Recruitment #PBT-1093-106428

Introduction

1093 IT Field Services Support Administrator III

This is a Position-Based Test (PBT) conducted in accordance with Civil Service Rule 111A.

This recruitment may close at any time, but no sooner than August 21, 2020 at 5:00 p.m. Interested applicants are encouraged to apply immediately.

General Job Description:

Under the direction of the Field Services Supervisor or a higher level Administrator, the IT Field Services Support Administrator III supports 3,000+ users on the Department of Public Health’s mainframe computers, WAN and mini computers. Support locations include remote health centers, mental health clinics, San Francisco General Hospital, Laguna Honda Hospital and the City’s Jail Health Services. This role is critical to ensure the ongoing operation of the Department of Public Health’s Central Data Center, Hospitals, Health Centers and associated Health Care Vendors. This position requires composure and tremendous flexibility, as the discretion/responsibility given to all team members is to resolve or escalate all problems encountered and participate in projects as assigned or necessary.

The 1093 is the advanced journey level in the IT Operations Support series and may lead and/or provide more complex technical and operational support and systems administration activities. The 1093 will concentrate on performing root cause analysis on unique nonrecurring problems, providing training to internal staff, and taking a lead role in department projects, but may perform all of the duties listed below.


Essential Duties:
The IT Field Services Support Administrator III performs the following essential job functions:
 
  • Provide end-user support and troubleshooting for desktops, laptops, and applications;
  • Analyze unique, nonrecurring problems associated with applications and operating systems; perform root cause analysis and provide documentation on a solution;
  • Troubleshoot printer firmware and hardwire issues; coordinate and schedule repairs with vendor; perform routine printer maintenance;
  • Moves computer equipment, power and data cables, assists with installations when requested by engineers and/or other administrators, may make minor mechanical repairs to computers, peripherals and communications equipment, re-image PCs and provide other software loading support for computer roll outs to users throughout the department;
  • Provide support for the deployment of new applications and systems. Recommend, test, and implement upgrades on systems to ensure compatibility with existing systems;
  • Configure endpoints with standard desktop images and install applications using remote enterprise deployment tools including Microsoft's System Center Configuration Manager (SCCM) and Teradici;
  • Research, test, and create SCCM packages for the deployment and upgrade of clinical and security software;
  • Manage inventory procedures for incoming hardware and retirement of old equipment;
  • Take a lead role in department projects which involves coordinating with other IT departments;
  • Provide training to internal staff. Provide contractor oversight; AND
  • Document changes and additions of hardware and software in the Assets Database and keeps up to date all procedures as related to these modifications.

The 1093 IT Field Services Support Administrator III also performs other related duties as required.

Minimum Qualifications

Education:

Requires an associate degree in computer science or a closely related field from an accredited college or university OR its equivalent in terms of total course credits/units [i.e., at least sixty (60) semester or ninety (90) quarter credits/units with a minimum of twenty (20) semester or thirty (30) quarter credits/units in computer science or a closely-related field].

Experience:

Three (3) years of experience performing analysis, installation, and technical support in a network environment;

Two (2) years of Windows 10 Desktop and Client Server Experience;

Two (2) years of experience troubleshooting Windows Operating System; AND

Eighteen (18) months/One (1) year and six (6) months of experience providing customer support for IT, performing basic desktop hardware/software troubleshooting and support on a technical help desk in a ticketing and workflow environment. 

The experience requirements for this position could have been gained concurrently.

Substitution:

Additional experience as described above may be substituted for the required degree on a year-for-year basis (up to a maximum of two (2) years). One (1) year is equivalent to thirty (30) semester units / forty-five (45) quarter units with a minimum of 10 semester / 15 quarter units in computer science or a closely related field.

The above minimum qualifications reflect special conditions associated with the position(s) to be filled. They may differ from the standard minimum qualifications associated with this classification.

Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted. 

Desirable Qualifications:

The stated desirable qualifications may be used to identify job finalists at the end of the selection process when candidates are referred for hiring

- Strong written and oral communication skills

- Experience working in a Healthcare environment

Verification of Experience: http://sfdhr.org/getting-job#verification  

Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process.

Verification of Education: If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at http://sfdhr.org/how-verify-education-requirements

Note: Falsifying one's education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

 

 

 

How To Apply

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process.

  • Select the desired job announcement
  • Select “Apply” and read and acknowledge the information
  • Select either “I am a New User” if you have not previously registered, or “I have Registered Previously”
  • Follow instructions on the screen

Computers are available for the public (from 8:00 a.m. to 5:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor, San Francisco.

Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

If you have any questions regarding this recruitment or application process, please contact the HR Analyst, Tara Stevens, by telephone at (415) 554-2919, or by email at tara.stevens@sfdph.org.

 

 

 

 

Selection Procedures

 

Supplemental Questionnaire (Weight: Qualifying): Candidates will be prompted to complete a Supplemental Questionnaire as part of the online employment application. The Supplemental Questionnaire is designed to obtain specific information regarding an applicant's experience in relation to the Minimum Qualifications for this position.
 

 

Supplemental Questionnaire: (Weight: 100%): Qualified candidates will be sent a second Supplemental Questionnaire that must be completed by the set date. Candidates will be evaluated on their relative knowledge, skill and ability levels in job-related areas.
 
A passing score must be achieved on the Supplemental Questionnaire in order to be placed/ranked on the Eligible List.

All relevant experience, education and/or training must be included in the application to be reviewed during the scoring process. Candidate responses on the Supplemental Questionnaire cannot be changed once submitted. Candidates will be placed on the eligible list in rank order according to their final score on the Supplemental Questionnaire. The department may administer additional position-specific selection procedures to make final hiring decisions.


Certification:
The certification rule for the eligible list resulting from this examination will be Rule of Ten (10) Scores. Additional selection processes may be conducted by the hiring department prior to making final hiring decisions.


Eligible List:
A confidential eligible list of applicant names that have passed the civil service examination process will be created, and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission.

The duration of the eligible list resulting from this examination process will be twelve (12) months, and may be extended with the approval of the Human Resources Director.

 

Conviction History

As a selected candidate for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a selected candidate. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

  • Candidates for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
  • Candidates for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Having a conviction history does not automatically preclude you from a job with the City.

If you are a selected candidate, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

Conclusion

 

Statement on Equity, Diversity, and Inclusion:
At the City and County of San Francisco, we share a commitment to a diverse, inclusive and equitable community. Each member of our organization is responsible and accountable for what they say and do to make San Francisco an inclusive and equitable place to live and work by employing fair and just practices to and for all.
 
Note on ICARE: Willingness to uphold/abide by ZSFG’s ICARE (I-Introduce, C-Connect, A-Ask, R-Respond, E-Exit) philosophy for employee and patient interactions: https://zuckerbergsanfranciscogeneral.org/about-us/.

Note on Electronic Health Record (EHR):
The Department of Public Health (DPH) is implementing a unified Electronic Health Record (EHR) system and DPH employees must demonstrate competency in the use of the system that is appropriate for their classification as a condition of employment.
 
Note on Personal Protective Equipment (PPE):
Some positions in the Department of Public Health will require the use of personal protective equipment (PPE), including but not limited to gloves, gowns, eye and face protection, and face-fitting respirators. The requirement for the use of PPE may come on short or no notice. Facial hair or any condition that interferes with a face-fitting respirator’s seal (i.e. comes between the sealing surfaces of the respirator and the wearer’s bare skin) is not permitted when face-fitting respirators are worn, including during initial or periodic respirator fit-testing. Employees who choose not to shave and do not have either American Disabilities Act (ADA) or Equal Employment Opportunity (EEO) Accommodations do not have the right to alternate work assignments or the option of using a loose-fitting Powered Air Purifying Respirator (PAPR) in place of a Face Fitting Respirator.

Medical Examination/Drug Testing:Prior to appointment, at the Department's expense, applicants may be required to take a tuberculosis (TB) screening test, a medical examination and/or drug test.
 
Terms of Announcement:
Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at www.jobaps.com/sf.

The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is ‘abuse of discretion’ or ‘no rational basis’ for establishing the position description, the minimum qualifications and/or the certification rule. Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director. Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date.

 

General Information concerning City and County of San Francisco Employment Policies and Procedures can be found athttp://www.sfdhr.org/index.aspx?page=20

 

Copies of Application Documentshttp://sfdhr.org/getting-job#copies
 
 

 

Information on requesting a reasonable ADA Accommodation:

 

Information regarding requests for Veterans Preference can be found at:

  

Seniority Credit in Promotional Exams: Information regarding seniority credit can be found at:

 

Exam Type: CPE
Issued: July 24, 2020
Micki Callahan
Human Resources Director
Department of Human Resources
Recruitment ID Number: PBT-1093-106428
DPH/TS/415-554-2919

Benefits

All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.


Click on a link below to apply for this position:

Fill out the Supplemental Questionnaire and Application NOW using the Internet.
View and print the Supplemental Questionnaire. This recruitment requires completion of a supplemental questionnaire. You may view and print the supplemental questionnaire here.

Powered by JobAps