IT Operations Support Admin I

Recruitment #PBT-1091-088634

Introduction

1091 IT Operations Support Administrator l

PBT-1091-088634

 

The mission of the San Francisco District Attorney’s Office is to investigate, charge, and prosecute all criminal violations of law occurring within San Francisco County, on behalf of the people of the State of California, and to provide support services to victims of crime. The Information Technology Support Services Unit “ITSS” of the Office of the District Attorney’s purpose is to solve problems, by supporting the Department’s core business functions through the creation of secure, stable, and flexible IT services that allow for the successful deterrence and prosecution of crime and assistance to victims.

 

ITSS is currently seeking a highly qualified 1091 IT Operations Support Administrator I to become part of an innovative group of IT professionals within the San Francisco District Attorney’s Office (SFDA). SFDA is a mid-size organization supporting 300+ employees across four physical locations throughout the City and County of San Francisco.

 

This position reports to the Chief Information Officer (CIO); under the CIO’s general direction the 1091 Operations Support Administrator l will interact with business partners, the Department of Technology “DT” (CCSF Central IT); and provide Tier 1 technical support to all levels of staff. Technical support will consist of assisting in organizing the day-to-day tasks, providing technical and operational support and maintenance for workstations and printers; assisting in hardware/software upgrades; troubleshooting staff IT related issues, management of staff identities for system access, management of directories and hardware/software inventories; coordinating equipment for loan\repair\replacement; and other duties as assigned.   

 

A successful candidate will take great pride in their work, be a self-starting problem solver with good communication skills and possess a broad IT knowledge base of hardware (laptop, desktop, and printers); operating systems (i.e., Win10, iOS); software applications (Adobe, Office365, various web browsers, etc.); support on-site and remote staff; analytical problem-solving support; strong procedural documentation; and staff empowerment via training.

 

Essential duties of this position include but are not limited to the following:  

According to Civil Service Commission Rule 109, the duties specified below are representative of the range of duties assigned to this job code/class and are not intended to be an inclusive list.

 

 ·         Provide technical and operational support and maintenance for computers and networks; log, track and monitor all problems and requests; provide technical support to department programs and staff in the use of computer applications. May assign logins and rights, print queues and directory structures; reset passwords; create departmental groups; run security programs.

 

·         Monitor and operate computer and telecommunications systems, including data lines, terminals, and printers; troubleshoot hardware/software problems; may coordinate with vendors for equipment repair.

 

·         Perform help desk functions for routine issues including problem tracking, analysis, and resolution; define and document help desk solutions; provide problem determination; analyze and resolve system problems to ensure continuous system operations required for scheduled data processing functions; administer off-site storage of data.

 

·         Install and configure hardware for workstations, and various peripherals; install software applications.

 

·         Produce, review, and assist in the collection of client data, service and billing issues, and documentation to comply with governmental mandates and regulations.

 

·         Monitor and review system software applications and procedures, accurate reporting; review system output and data processing operations for accuracy and completeness; provide communications support between systems.

 

·         Assist in the development and production of a system; how-to/configuration documentation for application processing and procedures.

 

·         Assist in the development and implementation of training activities and materials; instruct users in logon and document identification procedures.

 

 

Minimum Qualifications

These minimum qualifications establish the education, training, experience, special skills and/or license(s) which are required for employment in the classification.  Please note, additional qualifications (i.e., special conditions) may apply to a particular position and will be stated on the exam/job announcement.

Education:
Requires an Associate's Degree in computer scienceor a closely related field from an accredited college or university OR its equivalent in terms of total course credits/units [i.e., at least sixty (60) semester or ninety (90) quarter credits/units with a minimum of twenty (20) semester or thirty (30) quarter credits/units in computer science or a closely-related field].

Substitution:
Experience performing analysis, installation and technical support in a network environment may be substituted for the required degree on a year-for-year basis (up to a maximum of two (2) years). One (1) year is equivalent to thirty (30) semester units / forty-five (45) quarter units with a minimum of 10 semester / 15 quarter units in computer science or a closely related field.

How To Apply

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process.

  • Select the desired job announcement
  • Select “Apply” and read and acknowledge the information
  • Select either “I am a New User” if you have not previously registered, or “I have Registered Previously”
  • Follow instructions on the screen

Computers are available for the public (from 8:00 a.m. to 5:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor, San Francisco.

Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date.  Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter.  To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file.  Applicants should retain this confirmation email for their records.  Failure to receive this email means that the online application was not submitted or received.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline.  Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

If you have any questions regarding this recruitment or application process, please contact the exam analyst, Shavaun Tolliver, by telephone at 628-652-4040, or by email at shavaun.tolliver@sfgov.org.

 

Selection Procedures

Minimum Qualification Supplemental Questionnaire: (Weight: Qualifying)
Candidates will be prompted to complete a Supplemental Questionnaire as part of the online employment application. This Minimum Qualification Supplemental Questionnaire is designed to obtain specific information regarding an applicant's experience in relation to the Minimum Qualifications for this position. Applicants must also complete the official application. It is essential that applicants provide complete information in identifying their education, experience and training. The Minimum Qualification Supplemental Questionnaire will be used to evaluate if the applicant possesses the required minimum qualifications.

Training and Experience Evaluation: (Weight: 100%)
Candidates will be prompted to complete the Supplemental Questionnaire/Training and Experience Evaluation as part of the online employment application. This Supplemental Questionnaire is also designed to measure knowledge, skills, and/or abilities in job-related areas that have been identified as critical for satisfactory performance in this position. All relevant experience, education and/or training must be included in the application to be reviewed during the scoring process. Candidate responses on the Supplemental Questionnaire cannot be changed once submitted. Candidates will be placed on the eligible list in rank order according to their final score on the Supplemental Questionnaire. The department may administer additional position-specific selection procedures to make final hiring decisions.

Certification:
The certification rule for the eligible list resulting from this examination will be Rule of Ten (10) Scores. Additional selection processes may be conducted by the hiring department prior to making final hiring decisions.

Eligible List:
A confidential eligible list of applicant names that have passed the civil service examination process will be created, and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission.

The duration of the eligible list resulting from this examination process will be of twelve (12) months, and may be extended with the approval of the Human Resources Director.

Conviction History

As a selected candidate for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a selected candidate. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

  • Candidates for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
  • Candidates for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Having a conviction history does not automatically preclude you from a job with the City.

If you are a selected candidate, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

Conclusion

Terms of Announcement and Appeal Rights:

Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations.  Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at www.jobaps.com/sf.

 

The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is ‘abuse of discretion’ or ‘no rational basis’ for establishing the position description, the minimum qualifications and/or the certification rule. 

 

Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director.  Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date.

 

Reasonable Accommodation Request: Applicants with disabilities who meet the minimum eligibility requirements for this job announcement can find information on requesting a reasonable ADA Accommodation at: http://www.sfdhr.org/index.aspx?page=20#applicantswithdisabilities

 

Veteran’s Preference: Information regarding requests for Veterans Preference can be found at: http://www.sfdhr.org/index.aspx?page=20#veteranspreference

 

Seniority Credit in Promotional Exams: Information regarding requests for seniority credit can be found at: http://www.sfdhr.org/index.aspx?page=20#senioritycredit

 

General Information concerning City and County of San Francisco Employment Policies and Procedures: http://www.sfdhr.org/index.aspx?page=20

 

Copies of Application Documents: http://www.sfdhr.org/index.aspx?page=20#copies  Right to Work: http://www.sfdhr.org/index.aspx?page=20#identification. All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States.

Exam Type: Combined Promotive and Entrance
Issued: April 6, 2021
Carol Isen, Human Resources Director
Department of Human Resources
Recruitment ID: PBT-1091-088634

Benefits

All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.

 


Click on a link below to apply for this position:

Fill out the Supplemental Questionnaire and Application NOW using the Internet.
View and print the Supplemental Questionnaire. This recruitment requires completion of a supplemental questionnaire. You may view and print the supplemental questionnaire here.

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