1070 IS Project Director - HSA

Recruitment #PBT-1070-904324

Introduction

AMENDED AND EXTENDED FOR INFORMATION PURPOSES ONLY

This announcement has been amended and extended to reflect changes with the application deadline date. Applicants who already applied under Recruitment PBT-1070-904324 during the filing period December 23, 2020 through January 7, 2021 need not reapply and will be included in the applicant pool.

01/07/2021: Extended application deadline to January 22, 2021.

This is a Position Based Test conducted in accordance with Civil Service Rule 111A. 

 

WHO WE ARE

 

The Human Services Agency (HSA) is a department of the City and County of San Francisco and the central resource for public assistance in the City. Our mission is to promote well-being and self-sufficiency among individuals, families and communities in San Francisco. HSA was formed in 2004 with the merger of two previously existing city departments, the Department of Human Services and the Department of Disability and Aging Services. The agency retains two commissions and two department heads. The agency also includes the Office of Early Care and Education. Our mission is to promote well-being and self-sufficiency among individuals, families and communities in San Francisco.

 

WHAT WE DO 

 

We provide a safety net for individuals and families by offering income support, community-based living supports, and assistance getting food, housing, and health coverage. We offer programs and services that ensure the protection and safety of children, the elderly, and dependent adults. We help people secure employment through training, job search, and child care assistance. 

 

POSITION DESCRIPTION 

 

In San Francisco, Information Technology (IT) is making a shift in how we deliver services and utilize data – to focus on clients, our residents, visitors, and the businesses in the city we love. Our first step in transforming the Human Services Agency starts with the hiring of an Information System (IS) Project Director.

This position will report to the IT Director. Under administrative direction, IS Project Director will plan, direct, and coordinate the operations for the maintenance and operations of the agency’s major case management and benefit issuance system, specifically CalWIN; exercise discretion in applying general goal and policy statements and in resolving organizational and service delivery problems; manage projects across sectional lines and/or major development projects; assume supervisory responsibilities, including performance evaluations, training, selection and disciplinary actions.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES: 

 

  1. Manages a team of IT analysts in the development and execution of plans, goals, objectives, strategies, policies, and procedures for the maintenance and operations of the agency’s major case management and benefit issuance system, specifically CalWIN.
  2. Leads and oversees automated welfare-related IT projects.
  3. Monitors, analyzes, and resolves problems with State Automated Welfare systems, specifically CalWIN. 
  4. Organizes, directs, and supervises the work of subordinate staff.
  5. Participates in the development and implementation of goals, objectives, policies, priorities, and procedures for the IT Department.
  6. Ensures that activities are completed in a timely and efficient manner consistent with defined policies and regulations.
  7. Assumes significant responsibility for the preparation and administration of assigned budget(s).
  8. Represents the IT department at various meetings. Collaborates with other analysts for multi-department system projects and system-related activities to meet the needs of the department.
  9. Coordinates training programs for staff and users; designs, funds, schedules, and arranges for outside trainers. 
  10. Functions as a liaison to other IT units, business units, departments, counties, and/or state level stakeholders on issues related to benefits.
  11. Prepares specifications and purchase orders; manages vendor accounts; recommends consulting services as needed; establishes maintenance contracts for equipment.

Minimum Qualifications

EDUCATION: 

  1. An associate degree in computer science or a closely related field from an accredited college or university OR its equivalent in terms of total course credits/units [i.e., at least sixty (60) semester or ninety (90) quarter credits/units with a minimum of twenty (20) semester or thirty (30) quarter credits/units in computer science or a closely-related field]. AND

 

EXPERIENCE: 

  1. Seven (7) years of experience in system administration, information systems development, maintenance, and support, or information technology project management, including two (2) years of supervisory experience.

 

SUBSTITUTION: 

Additional experience as described above may be substituted for the required degree on a year-for-year basis (up to a maximum of two (2) years). One (1) year is equivalent to thirty (30) semester units/forty-five (45) quarter units with a minimum of 10 semester / 15 quarter units in computer science or a closely related field.

 

SPECIAL CONDITIONS:

  1. Five (5) years of verifiable experience in supporting and administering a statewide automated welfare eligibility system (e.g. CalWIN, C-IV, LRS).

 

Note: Applicants who meet the minimum qualifications are not guaranteed to advance through all of the steps in the selection process. 

**Applicants must meet the Minimum Qualification requirement by the final filing date unless otherwise noted. **

 

VERIFICATION OF EXPERIENCE AND/OR EDUCATION: 

Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. Refer to the following links for verification: 

Verification Guidelines: https://sfdhr.org/information-about-hiring-process

Education Verification, including verifying foreign credits or degree equivalency: https://sfdhr.org/how-verify-education-requirements%20

 

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

How To Apply

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process.

  • Select the desired job announcement (PBT-1070-904324)
  • Select “Apply” and read and acknowledge the information
  • Select either “I am a New User” if you have not previously registered, or “I have Registered Previously”
  • Follow instructions on the screen

In line with the Official Public Health Order to slow the spread of COVID-19, a “shelter-in-place” has been issued for all San Francisco residents and this order is expected to be in effect until further notice.  As a result, the Department of Human Resources (DHR)’s office (located at 1 South Van Ness Avenue, 4th Floor, San Francisco, CA 94103) is currently closed to the general public. If you have any questions, please feel free to email the Human Resources Analyst listed on this announcement.

Click here to view a video tutorial on how to apply for City jobs.

Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org). 

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received. 

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications. 

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

If you have any questions regarding this recruitment or application process, please contact the exam analyst, Tamara Ranney, by telephone at (415)-770-4126, or by email at tamara.ranney@sfgov.org

Selection Plan

Minimum Qualifications Supplemental Questionnaire (Weight: Qualifying) 

Supplemental Questionnaire Examination (Weight: 100%)

Selection Procedures

Minimum Qualification Supplemental Questionnaire (Weight: Qualifying): 

Candidates will be prompted to complete a Supplemental Questionnaire as part of the online employment application. This Minimum Qualification Supplemental Questionnaire is designed to obtain specific information regarding an applicant's experience in relation to the Minimum Qualifications for this position. Applicants must also complete the official application. It is essential that applicants provide complete information in identifying their education, experience and training. The Minimum Qualification Supplemental Questionnaire will be used to evaluate if the applicant possesses the required minimum qualifications. 

SUPPLEMENTAL QUESTIONNAIRE: (Weight: 100%) 

Candidates will be prompted to complete a supplemental questionnaire as part of the online employment application. The Supplemental Questionnaire is designed to measure an applicant’s relative knowledge, skills and abilities in job-related areas identified as critical for successful performance. These may include but are not limited to: project management and information systems development and maintenance; technical, operational, and programming problem-solving analysis; computer languages; systems design: common operating systems and relational database systems; interactive or macro-based applications; practices and techniques of supervision; training techniques; job flow within a large scale data processing environment; and data processing methods. Ability to supervise and direct a group of technical employees; train others; advise and interpret regarding the application of policies, procedures, and standards to specific situations; exercise judgement, decisiveness, and creativity required in situations involving the direction, control, and planning of an entire program or multiple programs; modify existing policies, strategies, and/or methods to meet unusual conditions within the context of existing management principles; communicate effectively orally and in writing; establish and maintain good working relationships with department personnel, staff, vendors, and peers; use logic and analysis to solve computer and systems problems; read and understand professional and technical journals and literature; produce complex reports; prioritize competing requests for service. 

All responses to the Supplemental Questionnaire are subject to verification and should be consistent with the information provided in your application. 

A passing score must be achieved on the supplemental questionnaire in order to continue in the selection process. Candidates’ scores on this examination process may also be applied to other announcements involving other job titles when directed by the Human Resources Director. 

CERTIFICATION: The certification rule for the score report resulting from this examination process will be Rule of Three (3) scores. The hiring department may conduct additional selection processes to make final hiring decisions. 

ELEGIBLE LIST/SCORE REPORT: A confidential eligible list of applicant names that have passed the civil service examination process will be created, and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission. 

The duration of the eligible list resulting from this examination process will be six (6) months and may be extended with the approval of the Human Resources Director. 

Upon approval of the Human Resource Director (see Civil Service Rule 111A.26.5), the eligible list/score report resulting from this announcement may be used by other departments that also use this classification or a similar classification. To find other Departments that use this classification, please see https://sfdhr.org/sites/default/files/documents/ASO-Level-Chart.pdf?documentID=21246

Conviction History

As a selected candidate for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a selected candidate. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

  • Candidates for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
  • Candidates for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Having a conviction history does not automatically preclude you from a job with the City.

If you are a selected candidate, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency. 

Conclusion

Terms of Announcement and Appeal Rights: Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at www.jobaps.com/sf. The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is ‘abuse of discretion’ or ‘no rational basis’ for establishing the position description, the minimum qualifications and/or the certification rule. Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director. Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date.

 

The HSA of the City and County of San Francisco shares a commitment to a diverse, inclusive, and equitable community. Each member of our organization is responsible and accountable for promoting success, being compassionate, and ensuring that everyone has a voice to make San Francisco an inclusive and equitable place to live and work by employing fair and just practices to and for all.

 

 

NOTE ON PERSONAL PROTECTIVE EQUIPMENT (PPE):

 

Some positions in the Human Services Agency will require the use of personal protective equipment (PPE), including but not limited to gloves, gowns, eye and face protection, and face-fitting respirators. The requirement for the use of PPE may come on short or no notice. Facial hair or any condition that interferes with a face-fitting respirator’s seal (i.e. comes between the sealing surfaces of the respirator and the wearer’s bare skin) is not permitted when face-fitting respirators are worn, including during initial or periodic respirator fit-testing. Employees who choose not to shave and do not have either American Disabilities Act (ADA) or Equal Employment Opportunity (EEO) Accommodations do not have the right to alternate work assignments or the option of using a loose-fitting Powered Air Purifying Respirator (PAPR) in place of a face-fitting respirator.

 

GENERAL INFORMATION CONCERNING CITY AND COUNTY OF SAN FRANCISCO EMPLOYMENT POLICIES AND PROCEDURES:

Important Employment Information for the City and County of San Francisco can be obtained at http://sfdhr.org/information-about-hiring-process or hard copy at 1 South Van Ness Avenue, 4th Floor.

COPIES OF APPLICATION DOCUMENTS:

Important Employment Information for the City and County of San Francisco can be obtained at http://sfdhr.org/information-about-hiring-process or hard copy at 1 South Van Ness Avenue, 4th Floor.

Applicants should keep copies of all documents submitted, as these will not be returned.

 

REASONABLE ACCOMMODATION REQUEST: http://www.sfdhr.org/index.aspx?page=20#reasonableaccommodation

 

DRIVER’S LICENSE REQUIREMENT: http://www.sfdhr.org/index.aspx?page=20#license

 

VETERAN’S PREFERENCE: http://www.sfdhr.org/index.aspx?page=20#veteranspreference

 
CLERICAL ERRORS: http://www.sfdhr.org/index.aspx?page=20#announcementsdefinitions

 
RIGHT TO WORK: http://www.sfdhr.org/index.aspx?page=20#identification

 

 

Exam Type: CPE

Issued: December 23, 2020

Carol Isen, Acting Human Resources Director

Department of Human Resources

Recruitment ID Number: PBT-1070-904324

HSA/ TR / 415-770-4126

Benefits

All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.

 


Click on a link below to apply for this position:

Fill out the Supplemental Questionnaire and Application NOW using the Internet.
View and print the Supplemental Questionnaire. This recruitment requires completion of a supplemental questionnaire. You may view and print the supplemental questionnaire here.

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