IT Director

Recruitment #PBT-1070-098478


On December 31, 2019, the job announcement was amended to reflect an update in the Selection Procedures section of the job announcement. Applicants who have already applied to PBT-1070-098478 are still in consideration unless indicated otherwise and do not need to reapply.


This is a Position-Based Test conducted in accordance with Civil Service Rule 111A.

 Applicants are encouraged to apply as soon as possible as this announcement may close anytime after 5:00pm January 14, 2020. 


The San Francisco Juvenile Probation Department is responsible for serving the needs of youth referred to the juvenile justice system in San Francisco. It is the mission of the San Francisco Juvenile Probation Department to serve the needs of youth and families who are brought to our attention with care and compassion; identifying and responding to the risks and needs presented by each youth, engaging fiscally sound and culturally competent strategies that promote the best interests of youth while holding them accountable, and contributing to the overall quality of life for the citizens of San Francisco within the sound framework of public safety as outlined in the Welfare & Institutions Code.


Under direction, the 1070 IT Director, reports to the 0953 Deputy Director of Administration in the Administrative Services Division. This position oversees and performs complex systems analysis and support functions for the Juvenile Probation Department twenty-four (24) hours, seven (7) days a week, which includes full programming and troubleshooting support to the SFJPD Augustus Case Management System. Employee must be willing to work a 40-hour week as determined by the department and overtime work may be required.

Essential Duties:

1.    Responsible for the overall leading, planning, organizing, and execution of department-wide technology functions, projects, and initiatives.


2.    Organize, direct and supervise the work of subordinate staff.


3.    Lean and/or participate in the development and implementation of goals, objectives, policies, priorities, and procedures as required and necessary for a juvenile justice department, cyber security, disaster recovery, cloud-based storage, and other new technologies.


4.    Ensure that activities are completed in a timely and efficient manner consistent with defined policies and regulations including the automation and standardization of regulatory reporting, operational reporting, and establishing stand queries to enable automated data refresh for near real time access to data for analytics and research teams and end users based on defined role access levels.


5.    Assume significant responsibility for the developing and managing of technology budgeting, expenditure projections, and staff/resource management.


6.    Represent the department at various meetings at local, state, and federal levels and develop and maintain a comprehensive knowledge of the operational requirements and legislation impacting technology functions.


7.    Coordinate training programs for staff and users; design, fund, schedule and/or arrange for outside trainers.


8.    Function as liaison to other units or departments for data processing activities; coordinate sharing of common software applications and data.


9.    Develop and manage information systems Master Plan including the Department-wide business process automation and modernization initiatives


10. Develop, and oversee implementation of departmental data processing applications, data warehouse and dashboard solutions, and predictive analytics and forecasting solutions.


11. Review and provide direction for system production activities and develop and maintain system and procedure documentation to assure continuity of systems and operations


12. Install new devices and software for computer and telecommunication systems; and/or coordinate installation plans with vendors, administrators, users, programmers, analysts, etc.


13. Perform complex system administrator and/or production functions for computer and communication systems.


14. Monitor, analyze and resolve problems for systems with varied environments, including PC-based networks, mini computers, mainframes and the like.


15. Evaluate hardware and software and recommend modifications and changes to assure ongoing stability of systems, networks, and equipment


16. Develop and oversee technology refresh program for systems enhancements, upgrades, and replacements including budget development, business care justification and strategy for procuring hardware and software applications for departments.


17. Plan and manage technology procurement specifications, contract and purchase order development, vendor and contract management (including case management technology escrow accounts) and identification and recommendation of technology consultants as needed for special technology and automation projects and ongoing equipment maintenance contracts.


18. Evaluate and recommend department equipment purchases; may maintain inventories of materials, supplies and equipment.

Minimum Qualifications

These minimum qualifications establish the education, training, experience, special skills and/or license(s) which are required for employment in the classification.  Please note, additional qualifications (i.e., special conditions) may apply to a particular position and will be stated on the exam/job announcement.

An associate degree in computer science or a closely related field from an accredited college or university OR its equivalent in terms of total course credits/units [i.e., at least sixty (60) semester or ninety (90) quarter credits/units with a minimum of twenty (20) semester or thirty (30) quarter credits/units in computer science or a closely-related field].

Seven (7) years of experience in system administration, information systems development, maintenance and support, or information technology project management, including two (2) years of supervisory experience

License and Certification:


Additional experience as described above may be substituted for the required degree on a year-for-year basis (up to a maximum of two (2) years). One (1) year is equivalent to thirty (30) semester units / forty-five (45) quarter units with a minimum of 10 semester / 15 quarter units in computer science or a closely related field.

How To Apply

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit to register an account (if you have not already done so) and begin the application process.

  • Select the desired job announcement
  • Select “Apply” and read and acknowledge the information
  • Select either “I am a New User” if you have not previously registered, or “I have Registered Previously”
  • Follow instructions on the screen

Computers are available for the public (from 8:00 a.m. to 5:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor, San Francisco.

Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date.  Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter.  To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (,,,,,,,,,,,,

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file.  Applicants should retain this confirmation email for their records.  Failure to receive this email means that the online application was not submitted or received.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline.  Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

If you have any questions regarding this recruitment or application process, please contact the exam analyst, Joanna Luong, by telephone at 415-753-7523, or by email at


Selection Procedures

Minimum Qualifications Supplemental Questionnaire (MQSQ - Qualifying) 

Applicants will be prompted to complete a Minimum Qualifying Supplemental Questionnaire (MQSQ) as part of the online application process.  All applicants must complete the MQSQ and it must be submitted with the application by the final filing deadline. The information provided on the qualifying questionnaire must be consistent with the information on the application and is subject to verification. Applicant responses to the MQSQ will be used to assist in determining if applicants meet the minimum qualifications for the position. 

Supplemental Questionnaire Examination (Weight 100%)
The Supplemental Questionnaire is an exam and contents will be evaluated and scored.  The purpose of the Supplemental Questionnaire Exam is to evaluate the experience, knowledge, skills and abilities that candidates possess in job-related areas, which have been identified as critical for this position and include, but are not limited to: technical skill in IT security, directing and supervising the work of subordinate staff, and developing business processes and IT system functional requirements. 

Eligible List/Score Report 

Candidates will be placed on the eligible list in rank order according to their final score. Candidate scores on this examination may also be applied to other announcements involving other job titles, when directed by the Human Resources Director.

The department may administer additional position-specific selection procedures to make final hiring decisions.

Candidates scores on this examination may also be applied to other announcements involving other job titles, when directed by the Human Resources Director.

Certification Rule:
The certification rule for the ranked eligible lists resulting from this examination will be Rule of 3 Scores. The department may administer additional position-specific selection procedures to make final hiring decisions.

Eligible List:

A confidential eligible list of applicant names that have passed the civil service examination process will be created, and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission. 

The duration of the eligible list resulting from this examination process will be 12 months, and may be extended with the approval of the Human Resources Director. 

Upon approval of the Human Resource Director (see Civil Service Rule 111A.26.5), the eligible list/score report resulting from this announcement may be used by other departments that also use this classification or a similar classification. To find other Departments which use this classification, please see

Conviction History

As a selected candidate for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a selected candidate. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

  • Candidates for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
  • Candidates for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Having a conviction history does not automatically preclude you from a job with the City.

If you are a selected candidate, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.


Terms of Announcement:

Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations.  Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at

The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is ‘abuse of discretion’ or ‘no rational basis’ for establishing the position description, the minimum qualifications and/or the certification rule.  Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director.  Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date.

General Information concerning City and County of San Francisco Employment Policies and Procedures:

Important Employment Information for the City and County of San Francisco can be obtained at or hard copy at 1 South Van Ness Avenue, 4th Floor.

Copies of Application Documents:
Applicants should keep copies of all documents submitted, as these will not be returned.

Right to Work:
All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States.


Applicants with disabilities who meet the minimum eligibility requirements for this job announcement can find information on requesting a reasonable ADA Accommodation at:

Information regarding requests for Veterans Preference can be found at:

Seniority Credit in Promotional Exams: 

Information regarding seniority credit can be found at:

Exam Type:  CPE
Issued:  September 27, 2019
Micki  Callahan
Human Resources Director
Department of Human Resources
Recruitment ID Number: 098478


All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.


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