1054 IS Business Analyst-Principal

Chief Information Officer

Recruitment #PBT-1054-109292


This is a Position Based Test conducted in accordance with Civil Service Rule 111A.


The San Francisco Residential Rent Stabilization and Arbitration Board (“Rent Board”) was created by the Board of Supervisors and signed by the Mayor in 1979 through an ordinance in response to tenant organizing around San Francisco’s housing crisis. The tenant community was heavily involved in lobbying San Francisco Supervisors to create the Ordinance. The Rent Board’s Mission is found in the Ordinance itself: “to safeguard tenants from excessive rent increases, and, at the same time, to assure landlords fair and adequate rents consistent with Federal Anti-Inflation Guidelines.”

The pandemic has almost entirely upended the way the Rent Board has traditionally conducted business. Pre-pandemic, the department welcomed approximately 1,000 visitors to its front counter per month, where members of the public could speak to a counselor to obtain information about the Rent Ordinance and Rules and Regulations and related housing issues; file petitions, eviction and buyout documents; and search decisions and records on the three public database kiosks. Now, staff interact with the public primarily on the phone via the Rent Board’s call center. Filings may be made by email and mail, to which the public has unevenly been able to adapt to. Staff works to make sure that members of the public with special concerns regarding digital access, disability or language needs, are addressed.

The Rent Board has the authority to promulgate Rules and Regulations to effectuate the purposes of the Rent Ordinance; hire staff, including Administrative Law Judges; and conduct rental arbitration hearings, mediations, and investigatory hearings on Reports of Alleged Wrongful Eviction. The counseling unit is the front-line staff who educate the public and provide information on the Rent Ordinance and related housing issues to tenants, landlords, and other interested parties, while reviewing petitions filed by the public for completeness before being heard. The counselors have been triaging the needs of the community during the 2020 COVID-19 pandemic and disseminating digestible information about the frequently changing laws, policies and procedures on the local, state and national levels. The counselors’ skills are multifaceted: they must be adept understanding and explaining the law, yet they must also have soft skills such as conveying important information to community members in crisis or who may be at risk of losing their housing.

The Administrative Law Judges mediate disputes and hear and issue decisions upon the rent increase and decrease matters brought by petition – this involves seeing members of the community come before them who represent every spectrum of life in San Francisco, from SRO (single-room occupancy hotel) tenants to landlords who own hundreds of units.

The Rent Board’s office staff is diverse, and almost mirrors the racial diversity of the City, and the department as a whole is nearly evenly split in regards to female and male genders, and there is diversity in sexual orientation. Many staff have experience working in and around the legal profession, with 58% of the total department holding law degrees.

Many of the staff come from or live in the communities served by the Rent Board.

The Rent Board deals with rent increase and decrease matters in most privately rented housing. For example, this may mean a tenant files a petition at the Rent Board to lower their rent due to decreased housing services because there is no heat in their unit or because their unit has mold. A typical landlord petition is that of a capital improvement, which is to raise the rent above the allowable limit to impose the cost of work done to the building - such as an exterior painting or a new roof. The department conducts investigations into eviction matters brought by tenants, prior to the matter going to Superior Court. The Rent Board also carefully maintains records of required fillings of Ellis Act evictions, buyout agreements, and other types of evictions.

San Francisco recently passed rental inventory legislation which will significantly expand Rent Board staffing needs. This legislation will provide new levels of rental housing data which will inform housing policy planning and community engagement. This may improve data analysis in displacement and housing insecurity.


This position will play a central with regards to the development of the new system to manage the new rental housing inventory, helping create a web based portal for collection of the data (a front and back end) which will be leveraged into an online petition and form filing system in later stages. It is a unique opportunity to help create the systems that the agency will use for decades to come.

The position will function as the department’s Chief Information Officer and a member of its executive staff and report to the Executive Director, and will be responsible for the planning and execution of an information technology vision and goals. This position will be responsible for the selection, acquisition, contracting, project management, development, installation, maintenance, training and support of information technology at the Rent Board. Due to the small size of the department’s staff, this position, working with the second IT position, will also support users in a Mac OS environment. At this time, the department is expected to hire one more IT position for a total of two, with this position supervising the other IT position that has not yet been hired.

Minimum Qualifications

These minimum qualifications establish the education, training, experience, special skills and/or license(s) which are required for employment in the classification.  Please note, additional qualifications (i.e., special conditions) may apply to a particular position and will be stated on the exam/job announcement.

An associate degree in computer science or a closely related field from an accredited college or university OR its equivalent in terms of total course credits/units [i.e., at least sixty (60) semester or ninety (90) quarter credits/units with a minimum of twenty (20) semester or thirty (30) quarter credits/units in computer science or a closely-related field].

Five (5) years of experience in the information systems field, including system analysis, business process design, development and implementation of business application solutions or IT project management.

License and Certification:


Additional experience as described above may be substituted for the required degree on a year-for-year basis (up to a maximum of two (2) years). One (1) year is equivalent to thirty (30) semester units / forty-five (45) quarter units with a minimum of 10 semester / 15 quarter units in computer science or a closely related field.


During the selection process the following desirable qualifications may be used to identify applicants selected to become a job finalist.

  • Prior experience as a Chief Information Officer or similar roles within an organization.
  • Prior experience in vendor selection and contracting
  • Ability to provide technology vision and leadership for developing and implementing information technology initiatives.
  • Prior professional experience working with information technology systems with high public visibility.
  • Demonstrated project management experience delivering high quality and on time, functional and effective data systems.
  • Experience creating and carrying out training programs for people with diverse backgrounds.
  • Experience with Mac OS systems
  • Experience handling a variety of different areas of responsibility, with a great degree of adaptability.
  • Experience with from and back end development and standards.
  • User focused design.
Verification: Applicants may be required to submit verification of qualifying education and experience at any point in the application, examination and/or departmental selection process. Failure to provide the required verification when requested may result in rejection of application and/or removal from eligibility for referral and appointment in this class. Verification may be waived if impossible to obtain. The applicant must submit a signed statement explaining why verification cannot be obtained. Waiver requests will be considered on a case-by-case basis.

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco. 

How To Apply

Applications for City and County of San Francisco jobs are being accepted through an online process. 

Select announcement PBT-1054-109292
Select “Apply” and read and acknowledge the information 
Select either “I am a New User” if you have not previously registered, or “I have Registered Previously” 
Follow instructions on the screen
Computer kiosks are available for the public (from 8:00 a.m. to 5:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor, San Francisco.

In line with the Official Public Health Order to slow the spread of COVID-19, “shelter-in-place” has been issued for all San Francisco residents that is expected to be in effect until further notice.  As a result, Department of Human Resources (DHR)’s office (located at 1 South Van Ness Avenue, 4th Floor, San Francisco, CA 94103) is currently closed to the general public. If you have any questions, please feel free to email the Human Resources Analyst listed on this announcement.

You can also watch this video for further assistance with our online application system: https://www.youtube.com/watch?v=4-kUFHXhBjQ&feature=youtu.be  

Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received. 

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications. 

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores. 

If you have any questions regarding this recruitment or application process, please contact the exam analyst, Kristin Hadley, by telephone at (415) 551-8949 or by email at kristin.hadley@sfgov.org.

Selection Plan

Minimum Qualification Supplemental Questionnaire (Weight: Qualifying) 

Supplemental Questionnaire (Weight - 100%)

Selection Procedures

Minimum Qualifications Supplemental Questionnaire (Weight: Qualifying):
Candidates will be prompted to complete a Minimum Qualifications Supplemental Questionnaire (MQSQ) as part of the online employment application. This MQSQ is designed to obtain specific information regarding an applicant's experience in relation to the Minimum Qualifications for this position. Applicants must also complete the official application. It is essential that applicants provide complete information in identifying their education, experience and training. The MQSQ will be used to evaluate if the applicant possesses the required minimum qualifications.

Supplemental Questionnaire (Weight: 100%):
Qualified candidates will be required to complete a Supplemental Questionnaire as part of the selection procedures. The Supplemental Questionnaire will be provided to applicants via email after the closing of the application filing period.  The Supplemental Questionnaire is designed to determine relative knowledge, skills and ability levels in job related areas which may include, but not be limited to: ability to analyze, interpret, summarize, and present technical data; knowledge of the principles and practices of geographic information systems (GIS); supervisory ability; human relations ability and written communication skills.

All relevant experience, education and/or training must be on the supplemental questionnaire in order to be reviewed in the rating process. The Supplemental Questionnaire will account for 100% of the total weight of the final score. 

Note: Only those candidates achieving a passing score on the Supplemental Questionnaire will have their names placed on the resulting eligible list/score report.

The certification rule for the eligible list resulting from this examination will be Rule of Three Scores. Additional selection processes may be conducted by the hiring department prior to making final hiring decisions.

Eligible List/Score Report: 
A confidential eligible list of applicant names that have passed the civil service examination process will be created, and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission. 

The duration of the eligible list resulting from this examination process will be six (6) months, and may be extended with the approval of the Human Resources Director. 

Upon approval of the Human Resource Director (see Civil Service Rule 111A.26.5), the eligible list/score report resulting from this announcement may be used by other departments that also use this classification or a similar classification. To find Departments which use this classification, please see https://sfdhr.org/sites/default/files/documents/ASO-Level-Chart.pdf?documentID=21246

Conviction History

As a selected candidate for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a selected candidate. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

  • Candidates for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
  • Candidates for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Having a conviction history does not automatically preclude you from a job with the City.

If you are a selected candidate, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.


General Information concerning City and County of San Francisco Employment Policies and Procedures:

Important Employment Information for the City and County of San Francisco can be obtained at http://sfdhr.org/information-about-hiring-process or hard copy at 1 South Van Ness Avenue, 4th Floor.

Copies of Application Documents:
Applicants should keep copies of all documents submitted, as these will not be returned.

Right to Work:
All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States.

Terms of Announcement:

Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations.  Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at www.jobaps.com/sf.

The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is ‘abuse of discretion’ or ‘no rational basis’ for establishing the position description, the minimum qualifications and/or the certification rule.  Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director.  Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date.


Applicants with disabilities who meet the minimum eligibility requirements for this job announcement can find information on requesting a reasonable ADA Accommodation at: 

Information regarding requests for Veterans Preference can be found at: 

Seniority Credit in Promotional Exams: 
Information regarding seniority credit can be found at:

Exam Type:  CPE
Issued:  April 16th, 2021
Carol Isen
Human Resources Director
Department of Human Resources
Recruitment ID Number: PBT-1054-109292


All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.


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