1054 IS Business Analyst-Principal
|Department||Airport - San Francisco International|
|Date Opened||9/20/2019 3:00:00 PM|
|Filing Deadline||11/22/2019 5:00:00 PM|
|Salary||$120,744.00 - $151,892.00/year|
|Job Type||Permanent PBT|
This is a Position Based Test administered in accordance with Civil Service Rule 111A.
Applicants are encouraged to apply as soon as possible as this announcement may close at any time after 5:00 p.m. on October 7, 2019.
SFO is a world-class, award-winning airport that serves nearly 58 million passengers annually. SFO offers non-stop flights to 51 international cities on 44 international carriers. The Bay Area's largest airport also connects non-stop with 85 U.S. cities on 12 domestic airlines.
SFO’s mission is to provide an exceptional airport in service to our communities and is committed to redefining air travel. The Airport, an enterprise department of the City & County of San Francisco, has a workforce of approximately 1,700 City employees who are focused on providing the best level of service to our guests.
For more information, visit www.flysfo.com. You can also watch this video about careers at SFO.
Under general direction of the Senior Manager of Safety & Security Services, the Principal IS Business Analyst will serve as a project leader for systems used in the area of Aviation Safety & Security such as Airport Access Control System (AACS), Video Management Systems (VMS), Physical Security Information Management (PSIM), and Airport Identity Management Systems (AIDMS). The Principal IS Business Analyst will perform work requiring a very high level of technical leadership and direction and assumes technical responsibility for the completion of major projects involving large-scale, complex and highly analytical tasks; performs or oversees all or most of the systems development life cycle and ongoing administration functions, including needs analysis, cost-benefit analysis, structured systems analysis and design, feasibility analysis, technology and software assessment, telecommunications needs analysis, project planning and management, system installation, implementation and testing, conversion to production status, technical and procedural documentation, user training, and post-implementation assessment and administration; directs and participates in complex studies..
The essential functions of this position include, but are not limited to:
Analyze and evaluate existing complex systems for cost effective and efficient operation and recommend modifications; prepare feasibility studies; monitor technical design in relation to system changes; gather requirements and general information regarding users business needs relating to new developments or enhancements.
Identify opportunities for improving business processes through automation; prepare proposals to develop new systems or enhancements to existing systems, conduct feasibility studies.
Determine allocation of resources and installation schedules; prepare feasibility studies; determine operating characteristics and requirements; monitor and report progress of work.
Assure proper planning, engineering, documentation, installation and testing of systems to meet end user requirements; manage system maintenance activities.
Prepare budgetary cost estimates and develop project implementation proposals, documentation and scheduling; write technical specifications and requests for proposals.
Assure coordination and intra-network compatibility; assist with integration of manual and automated system procedures.
Coordinate multi-vendor support for the technical and administrative resolution of network troubleshooting problems.
Recommend contractor selection, may review contractor and vendor billings; monitor and evaluate quality of contractor/consultant products and services; coordinate interactions and activities of vendors.
Analyze regulatory rules and regulatory issues for their impact on current operations.
Provide technical support services to other agencies and departments.
Develop training exercises for subordinate staff and maintain technical education; may coordinate and/or present training classes.
Create work plans and monitor progress of project tasks; review staff work and train staff relating to the project work.
Create and document long-term strategies for project related information systems operations; translate business needs into IS directions; identify new information systems technology opportunities; may prepare and present long-term plans.
Research, analyze and select hardware and software products.
May oversee certain project related production functions.
Monitor project related work schedules and completion dates.
Coordinate and/or attend project team meetings and user meetings.
Performs other related duties and responsibility as assigned.
Nature of Work
Essential duties require the following physical skills and work requirements: Some positions may require sufficient strength and coordination for lifting, pushing pulling and/or carrying the weight of computer systems equipment. May require bending, stooping and/or crawling in order to install or repair computer systems hardware. May require hand/eye coordination and manual dexterity for taking apart casings, installing parts and reconnecting computer systems hardware. May involve extensive Video Display Terminal (VDT) exposure.
An associate degree in computer science or a closely related field from an accredited college or university OR its equivalent in terms of total course credits/units [i.e., at least sixty (60) semester or ninety (90) quarter credits/units with a minimum of twenty (20) semester or thirty (30) quarter credits/units in computer science or a closely-related field].
Five (5) years of experience in the information systems field, including system analysis, business process design, development and implementation of business application solutions or IT project management.
Please note: The five (5) years of experience requirement must be obtained within the last seven (7) years.
Education substitution: Additional experience as described above may be substituted for the required degree on a year-for-year basis (up to a maximum of two (2) years). One (1) year is equivalent to thirty (30) semester units / forty-five (45) quarter units with a minimum of 10 semester / 15 quarter units in computer science or a closely related field.
Additional Requirement: In addition to meeting the minimum qualifications, this position requires sufficient strength and coordination of lifting, pushing, pulling and/or carrying the 35 pounds weight of computer systems equipment. It also requires bending, stooping and/or crawling in order to install or repair computer systems hardware (TST029).
The above minimum qualifications reflect special conditions associated with the position(s) to be filled. They may differ from the standard minimum qualifications associated with this classification.
The stated desirable qualifications may be used to identify job finalists at the end of the selection process when candidates are referred to hiring.
- Ability to work in a team environment.
- Ability to work and communicate effectively with all levels of Management and End Users.
- Working knowledge of security systems, preferred in an airport environment.
- Experience with network systems that include multiple integrations.
- Excellent written and oral communication skills.
Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.
One year full-time employment is equivalent to 2,000 hours (2,000 hours of qualifying work experience is based on a 40 hour work week). Any overtime hours that you work above 40 hours per week are not included in the calculation to determine full-time employment.
How To Apply
Applications for City and County of San Francisco jobs are only accepted through an online process. Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process.
- Select the desired job announcement
- Select “Apply” and read and acknowledge the information
- Select either “I am a New User” if you have not previously registered, or “I have Registered Previously”
- Follow instructions on the screen
Computers are available for the public (from 8:00 a.m. to 5:00 p.m. Monday through Friday) to file online applications in the lobby of the Department of Human Resources at 1 South Van Ness Avenue, 4th Floor, San Francisco, CA 94103, or the Airport Commission Human Resources office at 710 N. McDonnell Road, 3rd Floor, San Francisco, CA 94128.
Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com).
Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.
All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.
Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores. If you have any questions regarding this recruitment or application process, please contact the exam analyst, Nina Huey, by telephone at 650-821-2028, or by email at firstname.lastname@example.org.
Resumes may be attached to the application; however, resumes will not be accepted in lieu of a completed City and County of San Francisco application.
Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found here.
Verification of qualifying experience, when requested, must be documented on the employer's business letterhead and must include the name of the applicant, job title(s), dates of employment, description of job duties performed, and signature of the employer or the employer’s authorized representative. Experience claimed in self-employment will only be accepted if supported by documents verifying income, earnings, business license and experience comparable to minimum qualifications above. Copies of income tax papers or other documents listing occupation and total earnings must be submitted. Employees of the City and County of San Francisco may submit performance evaluations showing duties performed to verify qualifying City experience. City employees will receive credit for the duties of the class to which appointed. Credit for experience obtained outside of the employee's class will be allowed only if recorded in accordance with the provisions of Civil Service Commission Rules. Verification may be waived if impossible to obtain. The applicant must submit a signed statement explaining why verification cannot be obtained. Waiver requests will be considered on a case-by-case basis. Failure to provide the required verification, or request for waiver when requested may result in rejection of application.
Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco. Make sure your application and any attachments to the application submitted at the time of filing are complete and accurate and include details on all experience, education, training and other information that qualifies you for this recruitment. Failure to submit a complete and accurate application at the time of filing may result in your ineligibility for this recruitment or inability to receive full credit for scoring purposes. Any new information concerning work experience, education, training and other information that is submitted after the filing deadline may not be used for scoring or considered to determine whether you meet the minimum qualifications.
Minimum Qualification Supplemental Questionnaire (Weight: Qualifying)
Candidates will be prompted to complete a Supplemental Questionnaire as part of the online employment application. This Minimum Qualification Supplemental Questionnaire is designed to obtain specific information regarding an applicant's experience in relation to the Minimum Qualifications for this position. Applicants must also complete the official application. It is essential that applicants provide complete information in identifying their education, experience and training. The Minimum Qualification Supplemental Questionnaire will be used to evaluate if the applicant possesses the required minimum qualifications.
Supplemental Questionnaire Evaluation (Weight: 100%)
Candidates will be prompted to complete the Supplemental Questionnaire Application that must be submitted during the online application process. Candidates will be evaluated on their relative knowledge, skill and ability levels in job-related areas, which may include but not limited to: knowledge of practices and techniques of supervision and of project management; requirements, installation procedures, hardware, software and maintenance of systems; network management and coordination; project cost estimating, contracts negotiation and management; long range planning techniques; systems development life cycle; ability to manage and direct a group of workers, including the ability to provide counseling and mediation; ability to communicate clear expectations to subordinates and motivate them to perform effectively; communicate effectively both orally and in writing; establish and maintain good working relations; and ability to conduct cost/benefit analyses, and develop new approaches and solutions outside of existing theories and principles. It is important that the information provided on the supplemental application be accurate and complete. All statements made on the application materials are subject to verification.
Candidates will be placed on the eligible list/score report in rank order according to their final score.
Transportation Security Administration (TSA) Security Clearance
Candidates for employment with the San Francisco Airport Commission are required to undergo a criminal history record check, including FBI fingerprints, and Security Threat Assessment in order to determine eligibility for security clearance and may be required to undergo drug/alcohol screening. Per Civil Service Commission Rule Section 110.9.1, every applicant for an examination must possess and maintain the qualifications required by law and by the examination announcement for the examination. Failure to obtain and maintain security clearance may be basis for termination from employment with the Airport Commission.
This position requires that the incumbent be qualified for unescorted access to the San Francisco International Airport U.S. Customs Security Area. An application for a U.S. Customs Access Seal may be submitted to Customs ONLY after employment has commenced. Employment in this position requires that the incumbent submit an application for, successfully acquire and maintain a Customs Access Seal. Per Civil Service Commission Rule 110.9.1, every applicant must possess and maintain the qualifications required by law and by the examination announcement for this examination. Failure to acquire or maintain customs access, a requirement for this position, may be basis for termination from employment with the Airport Commission. Customs Access Seal requirements and procedures are located in the Code of Federal Regulations, Title 19, Part 122, Sections 181 or 189.
Prior to appointment, candidates must successfully pass a medical examination to determine his/her ability to perform the essential functions of the job and/or the ability to meet the physical minimum requirements.
The certification rule for the eligible list resulting from this examination will be Rule of Three Scores pending approval on expansion of certification rule. Additional selection processes may be conducted by the hiring department prior to making final hiring decisions.
A confidential eligible list with names of candidates who have passed the civil service examination process will be created and used for certification purposes only. An examination score report will be established so interested parties can view the ranks, final scores, and number of eligible candidates. Applicant information, including names of candidates on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once that eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission.
The duration of the eligible list resulting from this examination process will be three (3) months, and may be extended with the approval of the Human Resources Director.
Upon approval of the Human Resource Director (see Civil Service Rule 111A.26.5), the eligible list/score report resulting from this announcement may be used by other departments that also use this classification or a similar classification. To find other Departments that use this classification, please click here. Search that document by title or job code to see which departments use the classification.
Candidate scores on this examination may also be applied to other announcements involving other job titles, when directed by the Human Resources Director.
Note: Applicants who meet the minimum qualifications are not guaranteed to advance through all of the steps in the selection process.
As a finalist for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a finalist. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:
- Candidates applying for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
- Candidates applying for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.
Having a conviction history does not automatically preclude you from a job with the City. If you are selected as a finalist, the hiring department will contact you to schedule a fingerprinting appointment.
Disaster Service Workers
All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.
Reasonable Accommodation Request
Applicants with disabilities requiring reasonable accommodation for this examination can find information on requesting a reasonable accommodation here.
Seniority Credit in Promotional Exams
Information regarding seniority credit can be found here.
Information regarding requests for veteran’s preference can be found here.
Terms of the Announcement
Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at www.jobaps.com/sf. The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is ‘abuse of discretion’ or ‘no rational basis’ for establishing the position description, the minimum qualifications and/or the certification rule. Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director. Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date.
Copies of Application Documents
Applicants are advised to keep copies of all documents submitted. Submitted documents become a permanent part of the exam record and will not be returned. The hiring department may require applicants to submit the same documents and/or additional documents at a later date.
Right to Work
All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States.
General Information Concerning City and County of San Francisco Employment Policies and Procedures
Important employment information for the City and County of San Francisco can be obtained online here or hard copy at 1 South Van Ness Avenue, 4th Floor.
Exam Type: Combined Promotive & Entrance
Human Resources Director
Department of Human Resources
Recruitment ID #: 099487
All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.