1054 IS Business Analyst-Principal
Treasury Systems Analyst
|Date Opened||12/19/2018 4:30:00 PM|
|Filing Deadline||1/14/2019 12:00:00 PM|
|Salary||$55.80 - $70.20/hour; $9,672.00 - $12,168.00/month; $116,064.00 - $146,016.00/year|
|Job Type||Permanent PBT|
Amended to extend deadline to Monday, January 14, 2019.
The City and County of San Francisco is a consolidated City and County, the only such consolidation in the State of California. The Mayor is also the County Executive and the County Board of Supervisors also acts as the City Council. Because of its unique status, the government of San Francisco exercises jurisdiction over property that would otherwise be located outside of its corporation limit and manages county welfare, health and justice functions under its city government.
José Cisneros is the elected Treasurer for the City and County of San Francisco. As Treasurer, he serves as the City’s banker and Chief Investment Officer, managing all tax and revenue collection for San Francisco. Appointed in 2004, and first elected in 2005, Cisneros has used his experience in the tech and banking industries to enhance and modernize taxpayer systems and successfully manage the City’s portfolio through a major recession. Our mission is to:
- Facilitate voluntary compliance with the tax laws of the City and County of San Francisco by simplifying all processes and procedures and by providing efficient customer service.
- Collect all taxes and fees due and owing to the City.
- Conserve all City funds, prudently investing the monies to achieve low risk, high liquidity and market yield.
- Promote social responsibility with paperless eco-friendly solutions for the shared environment, and advocate financial empowerment and justice for our community.
Under the direction of the Treasury Services Director, the 1054 Principal IS Business Analyst (Treasury Systems Analyst) will provide a bridge role between TTX, IT, contractors, and City departments to enable better delivery of treasury point of sale services and procedures to the enterprise. The position requires strong business process design, analysis, communication, collaboration, and organizational skills. A successful candidate will be proactive, enjoy collaboration and work within high performing teams both in person and virtually, bring together key stakeholders, including vendors to develop technical applications that advance customer service and workflow improvements for staff.
1. PCI PROJECT MANAGEMENT FOR CCSF:
- Manages and implements PCI standards and policy improvement projects;
- Coordinates with Controller’s Office (CON) and Department of Technology (DT);
- Manages third party PCI consultants to manage PCI Standards, Service Management processes and services, and ongoing operational improvements through DT’s continuous improvement process;
- Supports and directs City departments with their SAQs and remediation initiatives; coordinates annual trainings and updates PCI Policy;
- Provides business cases which define business outcomes, including current baseline and future target metrics for measuring the successful delivery of PCI standards, processes and policies, and link to strategic key performance indicators.
2. MERCHANT SERVICES/CREDIT CARD GATEWAY CONTRACT MANAGEMENT:
- Determines City department's readiness for sprints and timing, as well as financial management of the contract;
- Manages the credit card City-wide onboarding process, including coordination between our gateway provider project manager and the City departments or agencies’ implementation team (ranging from financial, technical, accounting teams) for new services;
- Works on contracting with other payment processing vehicles available via the various contracts in TTX for the City;
- Monitors vendor compliance with contract’s terms and conditions (statement of work, scope of service), ensuring gateway provider is in compliance;
- Properly escalates and communicates issues to management and legal counsel; conducts "walk-throughs" for proposed solutions to payment service problems to all levels of organization (Senior Managers to End Users);
- Ensures effective communication between management, customers/users, and, if applicable, external consultants.
3. MANAGING THE RFP PROCESS FOR POINT OF SALE RFP & IMPLEMENTATION:
- Develops and manages project and plan for the centralized Request for Proposal (RFP) process for the development and design of City-wide Point of Sale consolidated cashiering solution for the one-stop permit center project;
- Prepares and sends out RFP proposal; coordinates entire selection process, negotiations, tallying and validating results;
- Provides recommendations to management for final decision/selection;
- Develops and manages contracting and implementation; implements statement of work and prepares for such implementation (i.e., equipment setup and coordination); puts systems in place; ensures contractors are in compliance with statement of work.
4. PROVIDING TRAINING:
- Designs and delivers PCI, point of sale, and other treasury training/knowledge to share to departments and new employees;
- Educates the department's personnel on procedures, new products, and credit card systems portals.
5. OTHER TREASURY SERVICES DUTIES:
- Serves as backup to provide cash management and cash handling and advisory services to designated City departments in a consulting model format;
- Understands departmental priorities and recommends solutions, process improvement and risk mitigation opportunities and industry/departmental best practices and trends;
- Serves as the main point of contact, builds and enhances relationships with departments as a trusted advisor;
- Assists departments with implementations of new services and banking products;
- Strategizes treasury & cash management policies, procedures, and regulations with management, partners, stakeholders for enterprise-wide treasury services.
An associate degree in computer science or a closely related field from an accredited college or university OR its equivalent in terms of total course credits/units [i.e., at least sixty (60) semester or ninety (90) quarter credits/units with a minimum of twenty (20) semester or thirty (30) quarter credits/units in computer science or a closely-related field].
Five (5) years of experience in the information systems field, including system analysis, business process design, development and implementation of business application solutions or IT project management.
Additional experience as described above may be substituted for the required degree on a year-for-year basis (up to a maximum of two (2) years). One (1) year is equivalent to thirty (30) semester units / forty-five (45) quarter units with a minimum of 10 semester / 15 quarter units in computer science or a closely related field.
- Proven success performing a bridge role between the business and users to optimize systems for services.
- PCI DSS expertise or related regulatory compliance consulting.
- Possession of a Bachelor’s of Science in Computer Science or a closely related field.
The stated desirable qualifications may be used to identify job finalists at the end of the selection process when candidates are referred for hiring.
How To Apply
Applications for City and County of San Francisco jobs are being accepted through an online process. Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process.
• Select the desired job announcement
• Select “Apply” and read and acknowledge the information
• Select either “I am a New User” if you have not previously registered, or “I have Registered Previously”
• Follow instructions on the screen.
Computers are available for the public (from 8:00 a.m. to 5:00 p.m. (Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor, San Francisco. A video on “how to apply” can be found here: http://sfdhr.org/node/1178.
Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com).
Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.
All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.
Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.
If you have any questions regarding this recruitment or application process, please contact Joni Kuroyama at (415) 554-4475, or via email at email@example.com.
Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at http://sfdhr.org/index.aspx?page=456.
Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.
Applicants must submit their resume during the online application process.
Minimum Qualification Supplemental Questionnaire (Weight Qualifying):
Candidates will be prompted to complete a Supplemental Questionnaire as part of the online employment application. This Supplemental Questionnaire is designed to obtain specific information regarding an applicant's experience in relation to the Minimum Qualifications for this position. Applicants must also complete the official application. It is essential that applicants provide complete information in identifying their education, experience and training. The Supplemental Questionnaire will be used to evaluate if the applicant possesses the required minimum qualifications.
The examination process shall consist of the following listed below:
Behavioral Consistency Supplemental Questionnaire Examination (Weight 100%):
Candidates who meet the minimum qualifications will be sent a Supplemental Questionnaire via email after the closing of the application filing period. The Supplemental Questionnaire Evaluation serves at the examination for this position and is designed to measure knowledge, skills and/or abilities in job-related areas, which may include but not limited to: Knowledge of and ability to apply regulatory standards (i.e., PCI DSS) and best practices to consult with City departments as a dedicated subject matter expert (SME) for their needs; think critically to evaluate various departments’ processes and account structures involving complex financial management systems; knowledge of and ability to apply the discipline of business analysis, including business process design lifecycle document management (business requirements, use cases, test scripts, risk logs, issues logs, matrices, etc.); understands how to elicit information from others and convert to information that enables better delivery of services and products; understands at a high level how implemented applications support business processes under consideration for change; ability to manage the centralized Request for Proposal (RFP) process for all payment processing solution products and services, including contract management and implementation; knowledge of financial operations and systems, processes, terms related to cash management products, point of sale, and credit card payments; risk mitigation, fraud prevention, and compliance with laws and regulations in a government environment. A passing score must be achieved on the Supplemental Questionnaire Evaluation in order to continue in the selection process. Applicants will be given a deadline to return the Supplemental Questionnaire. Those who do not respond by the established deadline will not be eligible to continue in the examination process and will not be added to eligibility list resulting from this process.
Note: Applicants who meet the minimum qualifications are not guaranteed to advance through all of the steps in the selection process. Candidates must achieve a passing score on the above examination in order to be ranked on the eligible list.
The department may utilize additional position-specific selection procedures to make a final hiring decision.
The certification rule used for the ranked eligible list resulting from this examination will be the Rule of Seven Scores. Additional selection processes may be conducted by the hiring department prior to making final hiring decisions.
Eligible List/Score Report:
A confidential eligible list of applicant names that have passed the civil service examination process will be created, and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission.
The duration of the eligible list resulting from this examination process will be 6 months, and may be extended with the approval of the Human Resources Director.
Upon approval of the Human Resource Director (see Civil Service Rule 111A.26.5), the eligible list/score report resulting from this announcement may be used by other departments that also use this classification or a similar classification. To find other Departments which use this classification, please see https://sfdhr.org/sites/default/files/documents/ASO-Level-Chart.pdf?documentID=21246.
As a finalist for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a finalist. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:
- Candidates for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
- Candidates for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.
Having a conviction history does not automatically preclude you from a job with the City.
If you are selected as a finalist, the hiring department will contact you to schedule a fingerprinting appointment.
Disaster Service Workers
Position Based Testing information can be found at: http://www.sfdhr.org/index.aspx?page=20#positionbasedtesting.
Applicants with disabilities who meet the minimum eligibility requirements for this job announcement can find information on requesting a reasonable ADA Accommodation at: http://www.sfdhr.org/index.aspx?page=20#applicantswithdisabilities
Seniority Credit in Promotional Exams can be found at: http://www.sfdhr.org/index.aspx?page=20#senioritycredit
Information regarding requests for Veterans Preference can be found at: http://www.sfdhr.org/index.aspx?page=20#veteranspreference
General Information concerning City and County of San Francisco Employment Policies and Procedures can be found at: http://www.sfdhr.org/index.aspx?page=20 or a hard copy may be obtained at 1 South Van Ness Avenue, 4th Floor.
Copies of Application Documents: Applicants should keep copies of all documents submitted, as these will not be returned. Information regarding this can be found at: http://www.sfdhr.org/index.aspx?page=20#copies
Right to Work: All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States. More information can be found at: http://www.sfdhr.org/index.aspx?page=20#identification
Terms of the Announcement: http://www.sfdhr.org/index.aspx?page=20#announcementsdefinitions Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at www.jobaps.com/sf.
The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is ‘abuse of discretion’ or ‘no rational basis’ for establishing the position description, the minimum qualifications and/or the certification rule. Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director. Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date.
Exam Type: CPE
Micki Callahan, Director
Department of Human Resources
Recruitment Number: 092545
Issued: December 19, 2018; amended 01/09/19 to extend deadline.
TTX/JK (415) 554-4475
All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.