1053 IS Business Analyst-Senior
|Department||Department of Technology|
|Date Opened||2/16/2021 08:00:00 AM|
|Filing Deadline||4/16/2021 5:00:00 PM|
|Salary||$51.64 - $64.96/hour; $8,951.00 - $11,260.00/month; $107,406.00 - $135,122.00/year|
|Job Type||Permanent PBT|
This is Position Based Test conducted in accordance with Civil Service Rule 111A
Applicants are encouraged to apply as soon as possible as this announcement may close at any time after 5:00 p.m. on Friday, March 20th, 2021.
*Announcement has been amended to reflect changes in minimum qualifications on 3/17/2021*
The Department of Technology is the centralized technology services provider within San Francisco City & County government, delivering technology infrastructure and services approximately 33,000 employees and 800,000 residents. The department has an annual operating budget of over $130M and contains over 260 employees. Core service areas include: Infrastructure and Operations, Technology Security, Service Delivery & Management, Enterprise Applications, Project Management Office, Public Safety Systems & Wiring, Technology Administration, Policy & Governance and IT Public Communications.
If you are interested in a position where your leadership, expertise problem solving is valued, please consider joining DT. We are passionate about public service and contribute a diverse range of perspectives and ideas for improved technology services. Join us as we solve exciting challenge and push the boundaries of what technology can do for San Francisco's 33,000+ City employees and 800,000+ residents.
This Senior IT and Telecom Financial analyst is part of the Budget and Analysis Team with a focus on fiscal overview and management of the City's Telecom budget and expenditures totaling approximately $22M. This position is also very critical in planning and supporting the development of the replacement Citywide telecom costing system as the City migrates from its legacy telecom system to Voice over internet Protocol (VoIP). This effort will include defining the cost components as well as developing the methodology by which to equitably allocate costs to all City users. An ongoing objective for this position is to continually, and proactively identify cost efficiency programs and recommendations within this area of the department budget. In addition to this key focus, this position will also be responsible in providing oversight and management with other department business units that may be directly or indirectly related to the City's Telecom Program.
Example of important and essential functions:
Assess the changing landscape of the Telephone Business Unit and requirements of the telecom costing components. methodologies, and systems to accommodate these changes;
Determine new costing characteristics and methodologies as defined by the new Citywide VoIP systems and document requirement so related supporting costing and recording systems are modified accordingly for these changes;
Work with City departments to install and trouble shoot related Telecommunications system such as TelU and Teleweb so that departments and direct access to their asset and costing information;
Work with City department to troubleshoot telecommunication support or service offerings that may be offered through provided equipment or devices;
Conduct fiscal and related budget analysis for overall Telephone Business Unit to be provided to departments; Mayor Office and Controller's Office for review and approval;
Work with City departments and telecommunications service providers to evaluate feasibility and requirement of services and establish plans to optimize related costs for these services;
Work with supporting Applications Development Team to ensure that all related data attributes for services and costs are accurately represented in the existing HR Asset Manager system and mirrored in the service provider databases so that reports can be generated.
May supervise other staff as required.
Nature of Work: Incumbent must be willing to work 40 hours per week, Monday-Friday as determined by the department. Travel within San Francisco may be required.
Work Location: Incumbent will conduct most of the work at the Department of Technology located at One South Van Ness Avenue, 2nd Floor, San Francisco, CA 94103. However, there may be situations where the incumbent will be required to work at other sites throughout the City of San Francisco as necessary.
Working Relationship: The working relationships for this position are fairly extensive beginning with close interactions within the department, with reliance from Senior and Finance staff for both fiscal and telecom information. There will also be the frequent and recurring interactions and communications with all City departments as well as related service providers. In addition, interaction with other City agencies and entities such as the Controller's and Mayor's Offices and Board of Supervisors will be likely and frequent.
These minimum qualifications establish the education, training, experience, special skills and/or license(s) which are required for employment in the classification. Please note, additional qualifications (i.e., special conditions) may apply to a particular position and will be stated on the exam/job announcement.
An associate degree in computer science or a closely related field from an accredited college or university OR its equivalent in terms of total course credits/units [i.e., at least sixty (60) semester or ninety (90) quarter credits/units with a minimum of twenty (20) semester or thirty (30) quarter credits/units in computer science or a closely-related field].
Three (3) years in the information systems field, including system analysis, business process design, development and implementation of business application solutions or IT project management.
Additional experience as described above may be substituted for the required degree on a year-for-year basis (up to a maximum of two (2) years). One (1) year is equivalent to thirty (30) semester units / forty-five (45) quarter units with a minimum of 10 semester / 15 quarter units in computer science or a closely related field.
- 24 months Telecommunications and Billing Experience
Desired Qualifications: The stated desired qualifications may be used to identify job finalist at the end of the selection process when candidates are referred for hiring.
- 5 years of telecom budgeting and costing experience.
- Experience in dealing with major service providers in the industry.
- Experience with telecom terminology.
- Experience working with government entities or municipalities with regard to telecom service and costing.
1] A valid out of state driver's license is acceptable during the application process. A valid California driver's license must be obtained prior to appointment and maintained throughout employment.
2] One year of full-time employment is equivalent to 2000 hours. (2000 hours of qualifying work experience is based on a 40 hours work week.) Any overtime hours that you work above forty (40) hours per week are not included in the calculation to determine full-time employment.
3] Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.
4] Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.
5] Make sure your application and any attachments to the application submitted at the time of filing are complete and accurate and include details on all experience, education, training and other information that qualifies you for these recruitments. Failure to submit a complete and accurate application at the time of filing may result in your ineligibility for this recruitment or inability to receive full credit for scoring purposes. Any new information concerning work experience, education, training and other information that is submitted after the filing may not be used for scoring or considered to determine whether you meet the minimum qualifications.
5] Employees for the City and County of San Francisco may submit performance evaluations showing duties performed to verify qualifying City experience. City employees will receive credit for the duties of the class to which appointed. Credit for experience obtained outside of the employee's class will be allowed only if recorded in accordance with the provisions of Civil Service Commission Rules.
6] Security Clearances & Background Investigations: Positions in this classification may require that successful candidates who become eligible for appointment may be required to go through a background investigation to determine the candidate's suitability for employment in this classification. Factors considered in the investigation may include employment history, use of illegal/controlled substances. Reasons for rejection based on this investigation may include, but not limited to applicable convictions, repeated or serious violations of the law, inability to accept supervision, inability to follow rules and regulations, falsification of application materials and/or other relevant factors. Failure to obtain and maintain security clearance may be basis for termination.
How To Apply
Applications for City and County of San Francisco jobs are only accepted through an online process. Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process.
• Select the desired job announcement
• Select “Apply” and read and acknowledge the information
• Select either “I am a New User” if you have not previously registered, or
•“I have Registered Previously” Follow instructions on the screen
In line with the Official Public Health Order to slow the spread of COVID-19, “shelter-in-place” has been issued for all San Francisco residents that is expected to be in effect until further notice. As a result, Department of Human Resources (DHR)’s office (located at 1 South Van Ness Avenue, 4th Floor, San Francisco, CA 94103) is currently closed to the general public. If you have any questions, please feel free to email the Human Resources Analyst listed on this announcement.
Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date.
Resumes are NOT verification documents.
Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org).
Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.
You can also watch this video for further assistance with our online application system: click here
All work experience, education, training and other information substantiating how you meet the minimum qualifications MUST be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.
Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores. If you have any questions regarding this recruitment or application process, please contact the exam analyst, Aarti Lata, at (628) 652-5205 or via email to: Aarti.Lata@sfgov.org
Verification: Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at click here
Verification of qualifying experience, when requested, must be documented on the employer's business letterhead and must include the name of the applicant, job title(s), dates of employment, description of job duties performed, and signature of the employer's authorized representative. Experience claimed in self-employment will only be accepted if supported by documents verifying income, earnings, business license and experience comparable to minimum qualifications above. Copies of tax papers or other documents listing occupation and total earnings must be submitted. Employees of the City and County of San Francisco may submit performance evaluations showing duties performed to verify qualifying City experience. City employees will receive credit for the duties of the class to which appointed. Credit for experience obtained outside of the employee's class will be allowed only if recorded in accordance with the provisions of Civil Service Commission Rules. Verification may be waived if impossible to obtain. The applicant must submit a signed statement explaining why verification cannot be obtained. Waiver requests will be considered on a case-by-case basis. Failure to provide the required verification, or request for waiver when requested may result in rejection of application.
Resumes will not be accepted in lieu of a completed City and County of San Francisco application.
Note: Falsifying one's education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco. Make sure your application and any attachments to the application submitted at the time of filing are complete and accurate and include details on all experience, education, training and other information that qualifies you for this recruitment. Failure to submit a complete and accurate application at the time of filing may result in your ineligibility for this recruitment or inability to receive full credit for scoring purposes. Any new information concerning work experience, education, training and other information that is submitted after the filing deadline may not be used for scoring or considered to determine whether you meet the minimum qualifications.
Minimum Qualification Supplemental Questionnaire (MQSQ: Qualifying)
Applicants will be prompted to complete a supplemental questionnaire as part of the online employment application. It is essential that applicants provide complete information in identifying their education, experience, training and/or licensure, consistent with the information provided on their application. The supplemental questionnaire will be used to evaluate whether applicants meet the minimum qualifications for this position. Applicants must also complete the official application. The information in the supplemental questionnaire will not be scored and is collected for informational purposes.
Supplemental Questionnaire Evaluation: (Weight: 100%)
Applicants who meet the minimum qualifications will be emailed supplemental questionnaire examination questions to determine their knowledge, skills and abilities in job related areas for the 1053 classification which may include, but not limited to: Ability to analyze data and information using established criteria, to determine consequences and to identify and select alternatives; Knowledge of system analysis and design; Knowledge of testing and implementing complex programs; Ability to exercise decisiveness and creativity required to situations involving the evaluation of information against judgmental criteria; Knowledge of functional requirements; Knowledge of common operating systems software and relational database systems; Ability to communicate effectively orally and writing.
Certification: The certification rule for the eligible list resulting from this examination will be Rule of Ten Scores. Additional selection processes may be conducted by the hiring department prior to making final hiring decisions.
Date of Written: Only those applicants who meet the minimum qualifications will receive via email Supplemental Questionnaire to complete and submit.
Eligible List: A confidential eligible list of applicant names that have passed the civil service examination process will be created, and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission.
The duration of the eligible list resulting from this examination process will be of 6 months and may be extended with the approval of the Human Resources Director. Upon approval of the Human Resource Director (see Civil Service Rule 111A.26.5), the eligible list/score report resulting from this announcement may be used by other departments that also use this classification or a similar classification. To find other Departments which use this classification, please see click here.
1] Applicants who meet the minimum qualifications are not guaranteed to advance through all of the steps in the selection process.
2] Candidates must achieve a passing score on the supplemental questionnaire examination in order to be ranked on the eligible list.
As a selected candidate for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a selected candidate. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:
- Candidates for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
- Candidates for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.
Having a conviction history does not automatically preclude you from a job with the City.
If you are a selected candidate, the hiring department will contact you to schedule a fingerprinting appointment.
Disaster Service Workers
Terms of Announcement:
Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at www.jobaps.com/sf. The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is ‘abuse of discretion’ or ‘no rational basis’ for establishing the position description, the minimum qualifications and/or the certification rule. Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director. Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date.
Reasonable Accommodations Request: Applicants with disabilities who meet the minimum eligibility requirements for this job announcement can find information on requesting a reasonable ADA Accommodation at: click here
Veterans Preference: Information regarding requests for Veterans Preference can be found at: click here
Seniority Credit in Promotional Exams: Information regarding seniority credit can be found at: click here
General Information concerning City and County of San Francisco Employment Policies and Procedures: Important Employment Information for the City and County of San Francisco can be obtained at click here or hard copy at 1 South Van Ness Avenue, 4th Floor.
Copies of Application Documents: Applicants should keep copies of all documents submitted, as these will not be returned
Right to Work: All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States.
Exam Type: Combined Entrance and Promotive
Issued: 2/16/2021 Amended 3/17/2021 to reflect amended minimum qualification
Carol Isen Acting Human Resources Director
Department of Human Resources
Recruitment ID: PBT-1053-106628
Office of City Administrator AL (628)652-5205
All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.