0942 Wastewater Operations Manager, SFPUC (Manager VII)

Recruitment #PBT-0942-903215


Who are we?

San Francisco Public Utilities Commission (SFPUC)
Our Mission: To provide our customers with high quality, efficient, and reliable water, power, and wastewater services in a manner that values environmental and community interests and sustains the resources entrusted to our care.

Our Vision: We are an innovative utility leader, recognized for excellent results in service, safety, stewardship, and inclusiveness. We are an award-winning and industry-leading utilities organization committed to our customers, community interests, and the environment. To learn more about our organization, please visit our website at www.sfwater.org
We are proud of our infrastructure and programs, but most importantly, we value our highly qualified and dedicated workforce which ensures that this vision becomes a reality. As you explore career opportunities with us, download our career guide and learn about what you can expect during the hiring process.  

Wastewater Enterprise
The Mission of our Wastewater Enterprise (WWE) is to operate and maintain the City's water pollution control plants, pumping stations and collection system in full compliance with our Discharge Permits to protect public health and the environment. The WWE maintains the 900 mile long combined sewer system and 17 pump stations that collects sewage and storm water, moving the wastewater to the three treatment plants for treatment and discharge to the San Francisco Bay and Pacific Ocean.

Wastewater Enterprise is committed to the principles of quality service and environmental stewardship, as outlined in the WWE mission statement:
· Ensure reliability and optimize the life-cycle of physical assets
· Comply with all applicable laws, regulations, permits and policies relating to wastewater and stormwater
· Protect, recover, conserve and reuse resources
· Advance business practices through optimization, coordination, communication and accountability
· Forecast, communicate and manage funding for Enterprise operational and capital needs
· Recruit develop and retain a motivated, diverse and highly qualified and supported workforce to ensure effective services · Ensure the safety and security of personnel and facilities, and maintain emergency response capabilities
· Promote strong customer service and ethic
· Foster constructive relationships with neighborhoods contribute to the community and promote local employment, training and business opportunities  

Under the general direction of the Assistant General Manager, Wastewater Enterprise (AGM, WWE) at the SFPUC, the WWE Operations Manager is responsible for directing the operation of all wastewater treatment plants and processes, pumping stations, and WWE facilities in compliance with all Federal, State and local regulations; performs responsible technical and administrative work in connection therewith; handles planning, troubleshooting and policy making for the Operations Division, and performs related duties as required. The WWE has a workforce of approximately 450 employees. 

WWE operates and maintains four treatment plants, eight major pump stations, and eleven minor pump stations in San Francisco. The WWE Operations Manager is responsible for operating these facilities under NPDES permits issued by the state, under EPA delegation; interacting with other divisions, bureaus, and City departments to coordinate efforts; coordinating operations activities with plant and pump station capital and construction projects to ensure that operations are not disrupted and regulatory requirements are met; ensuring that odor issues are minimized; promoting safe work practices; ensuring that subordinates adhere to all safety practices, policies and regulations; monitoring Division staff discipline and performance management, and overseeing WWE’s Employee Health and Safety and WWE Emergency Planning and Response Programs.   

Essential duties include:

  • Organizes, plans, manages, and directs the activities of the WWE Operations Division, including monitoring the work of and coaching direct reports and other subordinates
  • Develops and implements Operations Division goals, objectives, policies, and priorities, and determines appropriate levels of service and allocation of resources to achieve timely and measurable outcomes, within budgets. Adjusts plans and programs as needed to meet emerging requirements
  • Promotes safe work practices and ensures that subordinates adhere to all safety practices, policies, and regulations, including all applicable SFPUC and Cal-OSHA policies and regulations
  • Establishes and implements the WWE Employee Health and Safety Program (in collaboration with SFPUC Health and Safety), and, the WWE Emergency Planning and Response Program
  • Monitors the efficiency and effectiveness of the activities and programs of the Operations Division, including staffing assignments, service levels, and administrative systems and identifies opportunities for improvement, and implements improvements
  • Establishes and maintains excellent relationships with the WWE Maintenance Division, WWE Engineering, WWE Planning and Regulatory Compliance Division, WWE Collection System Division other WWE Divisions, other SFPUC enterprises, divisions, and bureaus, and internal and external stakeholders to coordinate efforts
  • Coordinates operational activities with plant and pump station construction projects, to ensure that plants and pump stations are operated without disruption and meet regulatory requirements, and to promote and coordinate the function of the WWE Operations Division
  • Communicates regularly with WWE senior management, including the WWE AGM regarding the Operations Division’s activities and coordination of efforts with other City departments, including Public Works, in addressing the needs of the City. Represents the Division and, as needed, the WWE before legislative bodies, boards, commissions, committees, and other organizations
  • Ensures the implementation and uniform application of all management policies. Ensures that employees comply with all relevant City, State, and Federal regulations. Promotes excellent labor/management relationships
  • Develops staffing plans; monitors staff disciplinary and performance management. Ensures staff development and career training
  • Develops, administers, monitors, coordinates and reviews Operations Division budget. Communicates with the public and staff of other agencies
  • Acts in the AGM's absence as needed.  

San Francisco’s Public Utilities Commission seeks a confident, results-oriented leader and manager who is passionate about the environment and public service. The ideal candidate will stay current with best practices and trends in wastewater management and lead the program to maximum efficiency so that the City and department goals continue to be met. They will also enjoy working in a fast-paced, supportive environment where collegiality, professionalism, teamwork, and an appreciation for fun are valued.

The Leadership Competency Model illustrates what it means to be successful for any leader at the SFPUC, supporting our commitment to organizational excellence. The ideal candidate will have a demonstrated track record and ability to exercise the following competencies: 

  • Relationship Management – Leverages outstanding communication skills to build open, honest, and respectful relationships, developing networks and lasting partnerships across boundaries to maintain strategic relationships and achieve common goals. Engages and works collaboratively with the active unions, diverse neighborhoods, other departments and the PUC’s Executive Team
  • Strategic Planning – Formulates objectives and priorities, implements plans, and allocates resources to achieve the long-term goals of the organization. Implements the capital plan, tracking progress and staying on top of the multi-year implementation
  • Business Acumen - Leverages business concepts, terms, and tools to achieve desired outcomes and develop sound budgets and plans surrounding the financial and operational functions of the organization
  • Change Management – Provides active and visible sponsorship for change initiatives in order to drive the adoption and usage of new solutions to fully realize organizational benefits and project objectives
  • Accountability – Inspires trust by acting with integrity, honesty, and fairness. Holds self and others to their roles and responsibilities. Acts as a responsible steward of the resources entrusted to the SFPUC
  • Risk Management – Identifies, assesses, and mitigates operational, financial, legal, or health and safety risks impacting the organization's achievement of strategic goals and objectives
  • Talent Management – Builds and develops a highly-skilled workforce based on organizational goals, budget considerations, and staffing needs. Creates succession planning strategies to address an aging workforce
  • Innovation – Creates a thriving culture in which employees feel both safe and encouraged to explore new ideas and improve existing ones. Voices opinions, remaining open to feedback, diverse perspectives, and embraces opportunities for improvement and change
  • Safety Excellence - Actively promotes a safety culture of the highest standard by allocating resources, ensuring compliance, and creating policies aligned with industry best practices.

      The Wastewater Operations Manager, SFPUC will be compensated within an annual salary range of $160,602 to $204,958. Appointment above the maximum of the normal range may be considered based on documented and substantiated recruitment and retention issues or exceptional skills. A special approval process is necessary for appointment above the normal salary range.

      The City also provides an excellent benefits package, including:

      • Retirement – Through the San Francisco Employee Retirement System (SFERS) a defined-benefit retirement is provided under the “2.3% at 62” miscellaneous employees’ formula.
      • Life Insurance – Life insurance is provided in the amount of $50,000.
      • Benefits – Eligible Municipal Executives may enroll themselves and eligible family members in medical, dental, and vision benefits.
      • Executive Leave and Vacation – Five days of paid executive leave and five ‘floating holidays’ are provided annually.
      • Vacation days are accrued at increasing rates starting with ten days annually in the first five years of continuous service, rising to twenty days annually after completing fifteen years of continuous service.
      • Legal Holidays – Eleven (11) paid legal holidays per year.
      • Sick Leave – Thirteen (13) days annually.  

      For additional information regarding benefits, visit: http://sfdhr.org/benefits-overview

      Equal Employment Opportunity:  The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.

    • Minimum Qualifications

      1. Possession of a bachelor’s degree in engineering, chemistry, biology, biochemistry, public administration, business administration or a closely related field; AND

      2. Six (6) years of management experience (of which all must include supervisory) in wastewater or water utility: operations, planning, regulatory compliance, or engineering; AND

      3. Valid California driver’s license at the time of appointment

      Substitution: Additional qualifying experience as described above may be substituted for the required education on a year-for-year basis up to two (2) years.

      Desirable Qualifications:
      The stated desirable qualifications may be used to identify job finalists at the end of the selection process when candidates are referred for hiring.

      • Current Grade V Wastewater Treatment Certificate issued by the State of California is highly desirable. 
      • Inspirational leadership style with the proven ability to manage organizational culture transformation.
      • Experience managing a unionized and diverse workforce in a large complex organization comparable to the size of SFPUC. 
      • In-depth knowledge and understanding of current and future regulatory and environmental compliance issues. 
      • Demonstrated ability and project management oversight experience of a large capital planning, project delivery and implementation process.
      • Excellent people skills and presence to work effectively with and maintain productive relationships with employees at all levels, executive management and various external stakeholders including internal city departments, local, state, and federal regulators and the community.
      • Credibility with the capability to lead, motivate and empower employees; able to establish and maintain effective cooperative working relationships with individuals and teams.
      • A track record of thoughtful and strategic workforce and resource management that aligns with departmental needs and priorities.
      • Proactive problem solver; decisive. 
      • A demonstrated commitment to environmental stewardship, public health, regulatory compliance and service equity in the planning and delivery of utility services. 
      • Strong written and verbal communication skills.

      Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.  

      Verification: Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process.  

      Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.   If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at http://sfdhr.org/index.aspx?page=456 

      Verification of required work experience typically must be on the employer’s letterhead, and must include the applicant’s name, job title, description of job duties, dates of employment, hours per week, and signature of the employer, supervisor, or appropriate representative.  City employees will receive credit for the duties of the class to which appointed. Credit for experience obtained outside of the employee's class will be allowed only if recorded in accordance with the provisions of Civil Service Commission Rules. CCSF employees will not receive credit for experience obtained outside of their classification unless recorded in accordance with the provisions of the Civil Service Rule 110.9.1/111A.11.2. 

      Experience claimed in self-employment will only be accepted if supported by documents verifying income, earnings, business license and experience comparable to minimum qualifications above. Copies of income tax papers or other documents listing occupation and total earnings must be submitted.     

      Verification of required valid licensure/certification typically must be a photocopy of the license/certificate including the name of the issuing agency as well as the name of the license/certificate holder, license/certificate number, and expiration date.

      How To Apply

      Applications for City and County of San Francisco jobs are only accepted through an online process. Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process.

      • Select the desired job announcement
      • Select “Apply” and read and acknowledge the information
      • Select either “I am a New User” if you have not previously registered, or “I have Registered Previously”
      • Follow instructions on the screen

      Need help completing the application?
      Computers are available for the public (from 8:00 a.m. to 5:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor, San Francisco.

      We communicate by email.
      You may be contacted by email about this announcement and, therefore, it is your responsibility to ensure that your registered email address is accurate and kept up-to-date.  Also, you must ensure that email from CCSF is not blocked on your computer by a spam filter.  To prevent blocking, you should set up your email to accept CCSF mail from the following addresses: @sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu. You will receive a confirmation email that your online application has been received in response to every announcement for which you apply.  You should retain the confirmation email for your records.  Failure to receive the email means that the online application was not submitted or received.  

      Word of advice:
      All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline.  Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications. Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

      Have questions about the application process?
      If you have any questions regarding this recruitment or application process, please contact the exam analyst, Ana Valdes, by telephone at (415) 554-1664, or by email at aborjavaldes@sfwater.org

      Selection Procedures

      Supplemental Questionnaire (Qualifying)
      You will be prompted to complete a Supplemental Questionnaire as a part of the online employment application. The purpose of this Supplemental Questionnaire is to determine if you meet the minimum qualifications for this classification. Applicants will be prompted to complete a Supplemental Questionnaire as part of the online application process. All applicants must complete the Supplemental Questionnaire and it must be submitted with the application by the final filing deadline.

       The information provided on the Supplemental Questionnaire must be consistent with the information on the application and is subject to verification. Applicant responses to the Supplemental Questionnaire will be used to assist in determining if applicants meet the minimum qualifications for the position.

      Management Test Battery: (Weight: 100%)
      Candidates will be invited to participate in a computer-based examination designed to measure competencies in job-related areas which may include but not be limited to: Problem Solving; Leadership; Decision Making; Interpersonal skill; Human Resources Management; Team Building; Communication; Conflict Management and Process Improvement. For more information about this Management Test (and a suggested reading list) please visit: http://www.sfdhr.org/index.aspx?page=343. Please note: this examination is only held in San Francisco. A passing score must be achieved on the Management Test Battery to continue in the selection process.

      A passing score must be achieved on the Management Test Battery in order to continue in the selection process. This is a standardized examination and, therefore, test questions and answers are not available for public inspection or review.   Qualified candidates will be notified of the exact date, time and location of the examination. A passing score must be achieved on the Management Test Battery in order to continue in the selection process and be placed on the eligible list.   Candidates will be placed on the eligible list in rank order according to their final score. Candidate scores on this examination may also be applied to other announcements involving other job titles, when directed by the Human Resources Director.

      The department may administer additional position-specific selection procedures to make final hiring decisions. Candidates scores on this examination may also be applied to other announcements involving other job titles, when directed by the Human Resources Director.  

      Certification Rule: The certification rule for the ranked eligible lists resulting from this examination will be Rule of the List. The department may administer additional position-specific selection procedures to make final hiring decisions.  

      Eligible List: A confidential eligible list of applicant names that have passed the civil service examination process will be created and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission.  The duration of the eligible list resulting from this examination process will be 6 months, and may be extended with the approval of the Human Resources Director.   

      Upon approval of the Human Resource Director (see Civil Service Rule 111A.26.5), the eligible list/score report resulting from this announcement may be used by other departments that also use this classification or a similar classification. To find other Departments which use this classification, please see https://sfdhr.org/sites/default/files/documents/ASO-Level-Chart.pdf?documentID=21246.

      Conviction History

      As a selected candidate for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a selected candidate. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

      • Candidates for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
      • Candidates for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

      Having a conviction history does not automatically preclude you from a job with the City.

      If you are a selected candidate, the hiring department will contact you to schedule a fingerprinting appointment.

      Disaster Service Workers

      All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.


      Terms of Announcement and Appeal Rights: Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations.  [Note: The correction of clerical errors in an announcement may be posted on the Department of Human Resources website at www.jobaps.com/sf.] The terms of this announcement may be appealed under Civil Service Rule 110.4.  Such appeals must be submitted in writing to the Department of Human Resources, 1 S Van Ness Avenue, 4th Floor, San Francisco, CA 94103-5413 by close of business on the 5th business day following the issuance date of this examination announcement. Information concerning other Civil Service Commission Rules involving announcements, applications and examination policies, including applicant appeal rights, can be found on the Civil Service Commission website at http://sfgov.org/civilservice/rules.
      Reasonable Accommodation Request: Applicants with disabilities who meet the minimum eligibility requirements for this job announcement can find information on requesting a reasonable ADA Accommodation at: http://www.sfdhr.org/index.aspx?page=20#applicantswithdisabilities
      Veteran’s Preference: Information regarding requests for Veterans Preference can be found at: http://www.sfdhr.org/index.aspx?page=20#veteranspreference  
      Seniority Credit in Promotional Exams: Information regarding requests for seniority credit can be found at: http://www.sfdhr.org/index.aspx?page=20#senioritycredit  
      General Information concerning City and County of San Francisco Employment Policies and Procedures: http://www.sfdhr.org/index.aspx?page=20  
      Copies of Application Documents: http://www.sfdhr.org/index.aspx?page=20#copies   
      Right to Work: http://www.sfdhr.org/index.aspx?page=20#identification . All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States.

      Exam Type: Combined Promotive and Entrance
      Issued: January 11, 2019
      Micki Callahan, Human Resources Director
      Department of Human Resources
      Recruitment ID: PBT-0942-903215
      PUC - AGV (415) 554-1664


      All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

      For more information about benefits, please click here.


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