0941 Director of Communications, SFPUC

External Affairs - Manager VI

Recruitment #PBT-0941-087365

Introduction

This is a Position Based Test conducted in accordance with Civil Service Rule 111A

Who are we?
San Francisco Public Utilities Commission (SFPUC) Headquartered in San Francisco, we have 2,300 employees working in seven counties with a combined annual operating budget of over $900 million.  

Our Mission: to provide our customers with high quality, efficient, and reliable water, power and wastewater services in a manner that is inclusive of environmental and community interests, and that sustains the resources entrusted to our care.  

Our Vision: We are an innovative utility leader, recognize for excellent results in service, safety, stewardship, and inclusiveness.   We are an award-winning and industry-leading utilities organization committed to our customers, community interests, and the environment. To learn more about our organization, please visit our website at www.sfwater.org.  

The Community
Built on a 49 square-mile peninsula, its unique terrain is bordered on three sides by the Pacific Ocean and the San Francisco Bay. San Francisco is the fourth largest city in California with more than 865,000 residents and a daytime population that swells to more than 1.2 million. It is also one of the most culturally diverse and internationally recognized of all American cities; the community is a blend of residents, businesses, and tourists from many ethnic cultures and backgrounds. San Francisco is one of the most ethnically diverse major cities in the United States  

External Affairs Bureau at the SFPUC  
The External Affairs Bureau at the SFPUC oversees the Agency’s local, state, and federal legislative and policy activities, communications and community engagement, community benefits and environmental justice programs, agency-wide strategic planning, sustainability, and strategic initiatives.  

The Position
The Director of Communications will be responsible for all functions and activities of the Communications Division of the External Affairs Bureau.  

The Director of Communications will provide leadership and direction in developing new communications programs and establishing organizational policies, priorities, and objectives; and direct and coordinate a comprehensive public and community relations program. As part of the External Affairs Management Team, the Communications Director will be expected to function at the highest level of management and provide highly specialized professional functions within the Bureau and Agency. The position will work directly with the External Affairs Directors to refine the Bureau's strategies, planning processes, and implementation methods for maximizing positive public and stakeholder relations. In addition, the Communications Director works directly with the SFPUC Executive Team, Mayor's Office to provide leadership and strategy on highly visible communications matters.  

The Director of Communications will manage several direct reports, contracts, lead internal collaboration with Executive members and managerial staff of the SFPUC Water, Power, and Wastewater Enterprises and lead strategic, cross-sector partnerships to advance agency communications related priorities. This position advises the General Manager and Assistant General Managers across the Agency on communications matters and is responsible for crisis management related to communications. In addition, the position is responsible for identifying opportunities to get positive visibility, public education, and media for the SFPUC. The Director will establish and maintain a broad and deep network at all levels across the SFPUC and other city agencies.  

The ideal candidate for the Director of Communications position is smart, pays attention to detail and follows up, is a strategic thinker, who is quick, collaborative,  intellectually curious, who is a strong relationship builder, effective communicator, big picture thinker, as well as able to promote SFPUC’s projects and programs. We are looking for someone who can roll up their sleeves and do the work that needs to get done in addition to being able to delegate as appropriate. The ideal candidate demonstrates commitment to being a team player, brings enthusiasm to the SFPUC, and is able to ensure timely and within budget production, marketing and distribution of effective communications that fully utilize existing and emerging technologies.  

San Francisco’s Public Utilities Commission is seeking a confident, results-oriented leader and manager who is passionate about the environment and public service. The ideal candidate will stay current with best practices and trends in managing power operations groups and lead the program to maximum efficiency so that the customer, City and department goals continue to be met. They will also enjoy working in a fast-paced, supportive environment where collegiality, professionalism, teamwork, and an appreciation for fun are valued.  

The Leadership Competency Model illustrates what it means to be successful for any leader at the SFPUC, supporting our commitment to organizational excellence. The ideal candidate will have a demonstrated track record and ability to exercise the following competencies which are the most critical to role of the Director of Communications at SFPUC:  

  • Relationship Management – Leverages outstanding communication skills to build open, honest, and respectful relationships, developing networks and lasting partnerships across boundaries to maintain strategic relationships and achieve common goals. Engages and works collaboratively with the active unions, diverse neighborhoods, other departments and the PUC’s Executive Team
  • Strategic Planning – Formulates objectives and priorities, implements plans, and allocates resources to achieve the long-term goals of the organization. Implements the capital plan, tracking progress and staying I added this to the definition of Innovation on top of the multi-year implementation
  • Business Acumen - Leverages business concepts, terms, and tools to achieve desired outcomes and develop sound budgets and plans surrounding the financial and operational functions of the organization
  • Change Management – Provides active and visible sponsorship for change initiatives in order to drive the adoption and usage of new solutions to fully realize organizational benefits and project objectives
  • Accountability – Inspires trust by acting with integrity, honesty, and fairness. Holds self and others to their roles and responsibilities. Acts as a responsible steward of the resources entrusted to the SFPUC
  • Risk Management – Identifies, assesses, and mitigates operational, financial, legal, or health and safety risks impacting the organization's achievement of strategic goals and objectives
  • Talent Management – Builds and develops a highly-skilled workforce based on organizational goals, budget considerations, and staffing needs. Creates succession planning strategies to address an aging workforce
  • Innovation – Creates a thriving culture in which employees feel both safe and encouraged to explore new ideas and improve existing ones. Voices opinions, remaining open to feedback, diverse perspectives, and embraces opportunities for improvement and change
  • Safety Excellence - Actively promotes a safety culture of the highest standard by allocating resources, ensuring compliance, and creating policies aligned with industry best practices

Minimum Qualifications

1. Possession of a baccalaureate degree from an accredited university or college in Communications, Media, Journalism, Public Relations, Advertising, Marketing Public Affairs, or a closely related field; AND

2. Five (5) years of verifiable managerial and administrative experience in a large complex agency.  

Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.

Compensation and Benefits:  The normal annual salary range is $145,548.00 - $185,744.00/year. Appointment above the maximum of the normal salary range may be considered based on documented and substantiated recruitment and retention issues or exceptional skills.  A special approval process is necessary for appointment above the normal salary range.

In addition to a competitive salary, the City and County of San Francisco offers flexible benefit plans with pre-tax elections which include:  medical and dental insurance; retirement plan; deferred compensation plan; Social Security; long-term disability plan; life insurance; management training program; eleven (11) paid holidays annually; five (5) floating holidays; depending on years of service, ten (10), fifteen (15), or twenty (20) vacation days annually; and may earn up to 100 hours paid administrative leave annually.   http://sfdhr.org/sites/default/files/MEA%20Executive%20Benefit%20Summary%20%28FY16-17%29.pdf  

How To Apply

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process.

  • Select the desired job announcement
  • Select “Apply” and read and acknowledge the information
  • Select either “I am a New User” if you have not previously registered, or “I have Registered Previously”
  • Follow instructions on the screen

Computers are available for the public (from 8:00 a.m. to 5:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor, San Francisco.

Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date.  Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter.  To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file.  Applicants should retain this confirmation email for their records.  Failure to receive this email means that the online application was not submitted or received.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline.  Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

If you have any questions regarding this recruitment or application process, please contact the exam analyst, Ana Valdes, by telephone at 415-554-1664, or by email at aborjavaldes@sfwater.org

Verification:

Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at http://sfdhr.org/index.aspx?page=456

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

Selection Procedures

Management Test Battery: (Weight: 50%)
Candidates will be invited to participate in a computer-based examination designed to measure competencies in job-related areas which may include but not be limited to: Problem Solving; Leadership; Decision Making; Interpersonal skill; Human Resources Management; Team Building; Communication; Conflict Management and Process Improvement. For more information about this Management Test (and a suggested reading list) please visit: http://www.sfdhr.org/index.aspx?page=343.

This is a standardized examination and, therefore, test questions and answers are not available for public inspection or review.  

Scores attained on the Management Test Battery will be valid and 'banked' for three years, starting from the date of the examination. This means that, during this three-year time period, you will not be required to take the Management Test Battery. The Management Test Battery may be used for many other classes; therefore your test score may be applied to one or more of these classes if you choose to apply to future recruitments. If the selection process for the future announcement is held within one year of the date of this examination and it includes the Management Test Battery, your score will be automatically applied to that announcement. However, after one year, you have the option to either (a) apply your test score to the other announcement or (b) re-take the Management Test Battery. Re-testing is permitted no sooner than one year from the date of the examination and only in association with your eligibility for another announcement for which the Management Test Battery is used. Please note that, should you re-test, your re-test score would become your official score since it is the most recent.

A passing score must be achieved on the Management Test Battery in order to continue in the selection process.

Supplemental Questionnaire Evaluation: (Weight: 50%)
Candidates will be prompted to complete a supplemental questionnaire as part of the online employment application process. The Supplemental Questionnaire Evaluation is designed to determine if candidates meet the minimum qualifications of this position, and to measure knowledge, skills, and/or abilities in job-related areas which may include, but not be limited to: technical knowledge, management ability, supervisory ability, written communication ability. Only those applicants who pass the Management Test Battery will receive a score on the Supplemental Questionnaire.

Certification: The certification rule for the eligible list resulting from this examination will be Rule of the List. The hiring department may conduct additional selection processes to make final hiring decisions. Eligible List: The eligible list resulting from this examination is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission.

The duration of the eligible list resulting from this examination process will be 6 months and may be extended with the approval of the Human Resources Director.

Upon approval of the Human Resource Director (see Civil Service Rule 111A.26.5), the eligible list resulting from this announcement may be used by other departments that also use this classification or a similar classification. To find other Departments which use this classification, please see http://www.sfdhr.org/Modules/ShowDocument.aspx?documentID=13693  Search that document by title or job code to see which departments use the classification.

Conviction History

As a finalist for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a finalist. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

  • Candidates for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
  • Candidates for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Having a conviction history does not automatically preclude you from a job with the City.

If you are selected as a finalist, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

Conclusion

Terms of Announcement:

Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at www.jobaps.com/sf.

The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is ‘abuse of discretion’ or ‘no rational basis’ for establishing the position description, the minimum qualifications and/or the certification rule. Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director. Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date.

General Information concerning City and County of San Francisco Employment Policies and Procedures:

Important Employment Information for the City and County of San Francisco can be obtained at http://sfdhr.org/information-about-hiring-process or hard copy at 1 South Van Ness Avenue, 4th Floor.

Copies of Application Documents:

Applicants should keep copies of all documents submitted, as these will not be returned.

Right to Work:

All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States.

Requests:

Applicants with disabilities who meet the minimum eligibility requirements for this job announcement can find information on requesting a reasonable ADA Accommodation at:

http://sfdhr.org/information-about-hiring-process#applicantswithdisabilities

Information regarding requests for Veterans Preference can be found at:

http://sfdhr.org/information-about-hiring-process#veteranspreference

Seniority Credit in Promotional Exams:

Information regarding seniority credit can be found at:

http://www.sfdhr.org/index.aspx?page=20#senioritycredit 

 

Exam Type: Combined, Promotive and Entrance

Issued: September 20, 2018
Micki Callahan
Human Resources Director
Department of Human Resources
Recruitment ID Number: PBT-0941-087365
PUC/AGV/415.554.1664 (01093944)

Benefits

All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.



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