0933 Business Services Manager

Recruitment #PBT-0933-095466



This is a Position-Based Test conducted in accordance with CSC Rule 111A.

Who are we?

San Francisco Public Utilities Commission (SFPUC)Headquartered in San Francisco, we have 2,300 employees working in seven counties with a combined annual operating budget of over $900 million.

Our Mission: To provide our customers with high quality, efficient, and reliable water, power, and wastewater services in a manner that values environmental and community interests and sustains the resources entrusted to our care.

Our Vision: We are an innovative utility leader, recognized for excellent results in service, safety, stewardship, and inclusiveness.

We are an award-winning and industry-leading utilities organization committed to our customers, community interests, and the environment. To learn more about our organization, please visit our website at www.sfwater.org.  

We are proud of our infrastructure and programs, but most importantly, we value our highly qualified and dedicated workforce which ensures that this vision becomes a reality. As you explore career opportunities with us, download our career guide and learn about what you can expect during the hiring process.

This position is located at the City Distribution Division (CDD), within the SFPUC Water Enterprise.  CDD is responsible for the operation, maintenance and repair of the City’s potable water distribution system, as well as the Auxiliary Water Supply System (AWSS), a high pressure water supply system dedicated to firefighting. CDD operates and maintains pump stations, reservoirs, tanks, pipes, valves, and meters; responds to emergencies; installs new water services for customers; and facilitates pipeline replacement projects.  The Department has over 300 employees with an operating budget of about $40 million and a capital improvement budget of about $60 million annually.


Under the direction of the Division Manager, the 0933 Business Services Manager is responsible for the Division’s day-to-day business operations, providing oversight of the Division’s financial activities, information technology (IT), inventory management, records management, human resource management, and internal and external affairs activities. Incumbent will serve as subject matter expert in process improvement, succession planning, recruitment goals and leadership development goals including long-term strategic planning within the SFPUC Water Enterprise.


  • Oversee the Division’s financial transactions including operating and capital budgets; participate in the development and administration of the Division's annual budget, including forecasting funding needed for staffing, equipment, materials, supplies, and contracts; monitor and approve expenditures; and implement all accounting transactions.        
  • Facilitate the development of business software solutions to improve service and to meet department's operational goals; track and support software and hardware licensing, acquisitions, and assignments; implement and provide training for software solutions, including Maximo, PeopleSoft, and SharePoint, to improve business processes.        
  • Facilitate, track and support all contracting and purchasing activities for the Division; oversee material, supplies and equipment purchases; manage inventory receiving, storage, and issuing processes; review and approve purchase orders; perform audits and respond to inquiries about accounting and inventory management.        
  • Coordinate with the Engineering Manager for effective management of construction contracts, design drawings, and as-built record drawings; manage long-term storage of regulatory, legal and other essential documents; oversee records management procedures and processes for the Division. 
  • Serve as Department Liaison to SFPUC’s Human Resources Division; manage all human resource functions including hiring and employee relations; track employee leaves, injuries, overtime, and premiums; track required and recommended trainings including safety trainings; and facilitate the completion of annual performance appraisals for all division staff.       
  • Serve as liaison between CDD and other stakeholder groups including other SFPUC operating divisions, IT department, accounting and finance departments, and human resources, on all matters concerning the Division's business operations.       
  • Establish effective and cooperative working relationships with other departmental personnel, customers, community groups, and other agencies; coordinate response to inquiries from customers, other departments, developers, and outside agencies; manage and coordinate collection of all information regarding claims, legal or regulatory inquiries, Sunshine Requests, and other requests for information.        
  • Monitor organizational structure and staffing levels to accomplish company goals and objectives; develop, update and implement policies, procedures and business processes; collaborate with leadership team to align and execute personnel strategies in support of business objectives.
  • Drive a vehicle to various work locations and construction project sites as needed.                                                                                                          

Class 0933 Business Services Manager performs other related duties as required.


The following leadership competencies are critical for success in the role of Business Services Manager at SFPUC City Distribution Division.

Relationship Management – Leverages outstanding communication skills to build open, honest, and respectful relationships, developing networks and lasting partnerships across boundaries to maintain strategic relationships and achieve common goals. Engages and works collaboratively with active unions, diverse neighborhoods, other departments and the PUC’s Executive Team.

Strategic Planning – Formulates objectives and priorities, implements plans, and allocates resources to achieve the long-term goals of the organization. 

Business Acumen - Leverages business concepts, terms, and tools to achieve desired outcomes and develop sound budgets and plans surrounding the financial and operational functions of the organization.

Change Management – Provides active and visible sponsorship for change initiatives to drive the adoption and usage of new solutions to fully realize organizational benefits and project objectives.

Accountability – Inspires trust by acting with integrity, honesty, and fairness. Holds self and others to their roles and responsibilities. Acts as a responsible steward of the resources entrusted to the SFPUC.

Risk Management – Identifies, assesses, and mitigates operational, financial, legal, or health and safety risks impacting the organization's achievement of strategic goals and objectives.

Talent Management – Builds and develops a highly-skilled workforce based on organizational goals, budget considerations, and staffing needs. Creates succession planning strategies to address an aging workforce.

Innovation – Creates a thriving culture in which employees feel both safe and encouraged to explore new ideas and improve existing ones. Voices opinions, remaining open to feedback, diverse perspectives, and embraces opportunities for improvement and change.

Safety Excellence - Actively promotes a safety culture of the highest standard by allocating resources, ensuring compliance, and creating policies aligned with industry best practices.

Minimum Qualifications

If you are interested in a job like this, we are looking for people that have the following:  


Possession of a baccalaureate degree from an accredited college or university; AND  


Five (5) years of professional level experience in program management and budget administration in an organization, of which three (3) years must include supervisory.


Possession of a California driver’s license.

Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.


  • Extensive knowledge of the principles of modern management, human resource administration, roles and missions of municipal government, and the principles of effective public relations; 
  • Extensive knowledge in the development, implementation, and monitoring of an organization’s annual budget; 
  • Extensive experience supervising professional staff in a large utility agency;
  • Excellent written and oral communication skills;
  • Master’s Degree in Business Administration (M.B.A.), Public Administration (M.P.A.), or advanced degree in Finance, Accounting, or Project Management. 
  • Experience with software development for business processes.


Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process.

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at http://sfdhr.org/index.aspx?page=456. Verification of required work experience typically must be on the employer’s letterhead, and must include the applicant’s name, job title, description of job duties, dates of employment, hours per week, and signature of the employer, supervisor, or appropriate representative. 

Employees of the City and County of San Francisco may submit performance evaluations showing duties performed to verify qualifying City experience. City employees will receive credit for the duties of the class to which appointed. Credit for experience obtained outside of the employee's class will be allowed only if recorded in accordance with the provisions of Civil Service Commission Rules. CCSF employees will not receive credit for experience obtained outside of their classification unless recorded in accordance with the provisions of the Civil Service Rule 110.9.1/111A.11.2. 

Experience claimed in self-employment will only be accepted if supported by documents verifying income, earnings, business license and experience comparable to minimum qualifications above. Copies of income tax papers or other documents listing occupation and total earnings must be submitted.     

Verification of required valid licensure/certification typically must be a photocopy of the license/certificate including the name of the issuing agency as well as the name of the license/certificate holder, license/certificate number, and expiration date.

How To Apply

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit www.jobaps.com/sf  to register an account (if you have not already done so) and begin the application process.       

  • Select the desired job announcement 
  • Select “Apply” and read and acknowledge the information 
  • Select either “I am a New User” if you have not previously registered, or “I have Registered Previously” 
  • Follow instructions on the screen

Need help completing the application?

Computers are available for the public from 8:00 a.m. to 5:00 p.m., Monday through Friday, to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor, San Francisco.

We communicate by email.

You may be contacted by email about this announcement and, therefore, it is your responsibility to ensure that your registered email address is accurate and kept up-to-date.  Also, you must ensure that email from CCSF is not blocked on your computer by a spam filter.  To prevent blocking, you should set up your email to accept CCSF mail from the following addresses: @sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu. You will receive a confirmation email that your online application has been received in response to every announcement for which you apply.  You should retain the confirmation email for your records.  Failure to receive the email means that the online application was not submitted or received.

Word of advice:

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline.  Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

Have questions about the application process? If you have any questions regarding this recruitment or application process, please contact the exam analyst, Michelle by telephone at (415) 554-1622 or by email at mchee@sfwater.org.

Selection Procedures

Minimum Qualifications Supplemental Questionnaire (MQSQ - Qualifying)

Applicants will be prompted to complete a Supplemental Questionnaire as part of the online application process. The purpose of the MQSQ is to obtain specific information regarding an applicant's experience in relation to the Minimum Qualifications for this position. Applicants must also complete the official application. It is essential that applicants provide complete information in identifying their education, experience and training.

Management Test Battery: (Weight: 40%)

Qualified candidates will be invited to participate in a computer-based examination designed to measure competencies in job-related areas which may include but not be limited to: Problem Solving; Leadership; Decision Making; Interpersonal skill; Human Resources Management; Team Building; Communication; Conflict Management and Process Improvement. For more information about this Management Test (and a suggested reading list) please visit: http://www.sfdhr.org/index.aspx?page=343.   Please note: this examination is only held in San Francisco. 

This is a standardized examination and, therefore, test questions and answers are not available for public inspection or review.

Scores attained on the Management Test Battery will be valid and 'banked' for three years, starting from the date of the examination. This means that, during this three-year period, you will not be required to take the Management Test Battery. The Management Test Battery may be used for many other classes; therefore, your test score may be applied to one or more of these classes if you choose to apply to future recruitments. If the selection process for the future announcement is held within one year of the date of this examination and it includes the Management Test Battery, your score will be automatically applied to that announcement. However, after one year, you have the option to either (a) apply your test score to the other announcement or (b) re-take the Management Test Battery. Re-testing is permitted no sooner than one year from the date of the examination and only in association with your eligibility for another announcement for which the Management Test Battery is used. Please note that, should you re-test, your re-test score would become your official score since it is the most recent.

Qualified candidates will be notified of the exact date, time and location of the examination.

Note: A passing score must be achieved on the Management Test Battery to continue in the selection process.

Supplemental Questionnaire Evaluation:  (Weight - 60%)

Candidates will be prompted to complete a supplemental questionnaire as part of the online employment application. The Supplemental Questionnaire is designed to measure applicant’s relative knowledge, skills and abilities in job-related areas identified as critical for successful performance. These may include but are not limited to: Managerial and Leadership Skills, Decision Making, Interpersonal Skills, Supervision, Organizational Skills, Budget Administration; Analytical Ability, Oral and Written Communications.

All responses to the Supplemental Questionnaire are subject to verification and should be consistent with the information provided in your application.

A passing score must be achieved on the Supplemental Questionnaire to continue in the selection process and be placed on the eligible list. Candidates will be placed on the eligible list in rank order according to their final score.

Candidate scores on this examination may also be applied to other announcements involving other job titles, when directed by the Human Resources Director.

CERTIFICATION RULE: The certification rule for the ranked eligible lists resulting from this examination will be Rule of the List.  The department may administer additional position-specific selection procedures to make final hiring decisions.

Eligible List:  http://www.sfdhr.org/index.aspx?page=20#eligiblelists

A confidential eligible list of applicant names that have passed the civil service examination process will be created, and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission.

The duration of the eligible list resulting from this examination process will be 12 months and may be extended with the approval of the Human Resources Director.

Upon approval of the Human Resource Director (see Civil Service Rule 111A.26.5), the eligible list/score report resulting from this announcement may be used by other departments that also use this classification or a similar classification. To find other Departments which use this classification, please see https://sfdhr.org/sites/default/files/documents/ASO-Level-Chart.pdf?documentID=21246.

Conviction History

As a selected candidate for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a selected candidate. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

  • Candidates for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
  • Candidates for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Having a conviction history does not automatically preclude you from a job with the City.

If you are a selected candidate, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.


Terms of Announcement and Appeal Rights:

Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations.  [Note: The correction of clerical errors in an announcement may be posted on the Department of Human Resources website at www.jobaps.com/sf.] The terms of this announcement may be appealed under Civil Service Rule 110.4.  Such appeals must be submitted in writing to the Department of Human Resources, 1 S Van Ness Avenue, 4th Floor, San Francisco, CA 94103-5413 by close of business on the 5th business day following the issuance date of this examination announcement.  Information concerning other Civil Service Commission Rules involving announcements, applications and examination policies, including applicant appeal rights, can be found on the Civil Service Commission website at http://sfgov.org/civilservice/rules.

Reasonable Accommodation Request: Applicants with disabilities who meet the minimum eligibility requirements for this job announcement can find information on requesting a reasonable ADA Accommodation at: http://www.sfdhr.org/index.aspx?page=20#applicantswithdisabilities.

Veteran’s Preference: Information regarding requests for Veterans Preference can be found at: http://www.sfdhr.org/index.aspx?page=20#veteranspreference.

Seniority Credit in Promotional Exams: Information regarding requests for seniority credit can be found at: http://www.sfdhr.org/index.aspx?page=20#senioritycredit.

General Information concerning City and County of San Francisco Employment Policies and Procedures: http://www.sfdhr.org/index.aspx?page=20.

Copies of Application Documents: http://www.sfdhr.org/index.aspx?page=20#copies.   

Right to Work: http://www.sfdhr.org/index.aspx?page=20#identification.

All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States.   

Exam Type: Combined Promotive and Entrance

June 20, 2019 - Filing period extended to broaden the candidate pool.

Issued: May 21, 2019; AMENDED 9/16/19

Micki Callahan, Director

Department of Human Resources

Recruitment ID: 095466 (01110008)

PUC/MC/ (415) 554-1622


All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.


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