0932 Manager IV - Primary Care Director of Operations

Recruitment #PBT-0932-107958

Introduction



San Francisco Department of Public Health
0932 Manager IV - Primary Care Director of Operations

**Applicants are encouraged to apply immediately as this recruitment may close at any
time, but not earlier than December 7, 2020.**

This is a Position-Based Test conducted in accordance with Civil Service Rule 111A.

Under the general supervision of the Director of Primary Care, the Primary Care Director of Operations is responsible for the operations of 14 DPH Primary Care clinics which offer a full array of clinical services including, but not limited to, ambulatory primary care, urgent care, behavioral health integration , dental services, podiatry, pharmacist co­management , nutrition services, and telemedicine services. This position promotes and coordinates primary care activities that enhance public health, safety net mission, and a multi-disciplinary and integrated approach to care. The Director of Operations is a key member of the Primary Care Leadership Team, the executive team overseeing all Primary Care health centers and associated programs.

San Francisco Health Network Primary Care is currently engaged in a number of transformational initiatives designed to prepare its integrated delivery system to meet the challenges of a changing healthcare environment. These include continued transformation to a value-based payment model focused on achieving timely access and excellent quality of care across primary care; continued refinement of the electronic health record (EPIC); integration of Primary Care and Behavioral Health; revenue cycle improvement, and workforce development. The Primary Care Director of Operations will participate directly in planning and provide leadership and oversight to improving access, quality of care, operational efficiency, revenue cycle improvements, managing incentive program budgets, and patient/staff experience.  The Primary Care Director of Operations will be expected to set and prioritize measurable operational goals for all the clinics, employ change management strategies, identify and allocate resources necessary for successful implementation,  and manage staff, budgets, and contracts. The Director of Operations will have primary responsibility for the complex operational adjustments necessarily in order to successfully transition into our post-COVID-19 operations including the transition of care from primarily in-person to increased telehealth/virtual care.  The Director of Operations aligns all work in providing an anti-racist place to work and to seek health care services.

As discipline director for Patient Access staff across 14 clinics in over 25 sites, the Director of Operations is responsible for setting strategy and leading the work of our large front office and call center workforce through the direct supervision of the Director of Patient Access and the Director of the Centralized Call Center – approximately 100 FTE. Essential duties of the 0932 Manager IV, Primary Care Director of Operations include but are not limited to:

  • Plan, direct, oversee and resource the operations of DPH Primary Care Clinics;
  • Develop, design, and implement, coordinate and evaluate clinic programs and services using operational data and metrics to ensure cost effective and efficient primary health care delivery within a managed care model;
  • Work collaboratively with other DPH sections to meet integrated delivery system  targets;
  • Determine resource levels and allocation prioritization to optomize primary care operations and budgets;
  • Monitor the work of and coach clinic-based front office staff, managers, and supervisors- hire, coach develop and supervise direct reports; 
  • Oversee the administrative staff supporting primary care and the primary care leadership team; and
  • Perform as the lead SFHN Primary Care point person in ensuring excellent responsiveness and service from the Departments of Information Systems, Facilities, Materials Management, and Human Resources.
  • The 0932 Manager IV Primary Care Director of Operations performs other related duties as assigned/required.

Minimum Qualifications

Possession of a baccalaureate degree from an accredited college or university; AND
Five (5) years of healthcare clinical operations experience in a outpatient setting developing policies and procedures, staffing models and projections, and leading quality improvement efforts. Three years of this experience must include experience supervising professionals.

Substitution: Additional experience as described above may be substituted for the required degree on a year for year basis, up to a maximum of two (2) years. Thirty (30) semester units or forty-five (45) quarter units equal one (1) year.

One year of full-time employment is equivalent to 2,000 hours (2,000 hours of qualifying work experience is based on a 40 hour work week). Any overtime hours that you work above 40 hours per week are not included in the calculation to determine full-time employment. 
 

Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.

Desirable Qualifications:The stated desirable qualifications may be used to identify job finalists at the end of the selection process when candidates are referred for hiring.

  • Degree in Public Health, Public Administration.  
  • Masters Degree in Health related field.
  • At least 2 years experience with electronic health record. 
  • Demonstrated experience leading complex, highly matrixed teams.

Verification of Experience: http://sfdhr.org/getting-job#verification Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process.

Verification of Education: If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at http://sfdhr.org/how-verify-education-requirements   

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

How To Apply

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process.

  • Select the desired job announcement
  • Select “Apply” and read and acknowledge the information
  • Select either “I am a New User” if you have not previously registered, or “I have Registered Previously”
  • Follow instructions on the screen

Computers are available for the public (from 8:00 a.m. to 5:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor, San Francisco.

Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date.  Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter.  To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file.  Applicants should retain this confirmation email for their records.  Failure to receive this email means that the online application was not submitted or received.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline.  Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications. Please be sure to update your application prior to submission.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

If you have any questions regarding this recruitment or application process, please contact the exam analyst, Jennifer Magnusson, by telephone at 415-554-2522, or by email at Jennifer.Magnusson@sfdph.org

 

Selection Procedures

Minimum Qualification Supplemental Questionnaire (Weight: Qualifying): Candidates will be prompted to complete a Supplemental Questionnaire as part of the online employment application. This Minimum Qualification Supplemental Questionnaire is designed to obtain specific information regarding an applicant's experience in relation to the Minimum Qualifications for this position. Applicants must also complete the official application. It is essential that applicants provide complete information in identifying their education, experience and training. The Minimum Qualification Supplemental Questionnaire will be used to evaluate if the applicant possesses the required minimum qualifications.

Management Test Battery: (Weight: 40%)

Candidates will be invited to participate in a computer-based examination designed to measure competencies in job-related areas which may include but not be limited to: Problem Solving; Leadership; Decision Making; Interpersonal skill; Human Resources Management; Team Building; Communication; Conflict Management and Process Improvement. For more information about this Management Test (and a suggested reading list) please visit: http://www.sfdhr.org/index.aspx?page=343. Please note: this examination is only held in San Francisco. A passing score must be achieved on the Management Test Battery to continue in the selection process.

 A passing score must be achieved on the Management Test Battery in order to continue in the selection process.

 This is a standardized examination and, therefore, test questions and answers are not available for public inspection or review.

 Scores attained on the Management Test Battery will be valid and 'banked' for three years, starting from the date of the examination. This means that, during this three-year time period, you will not be required to take the Management Test Battery. The Management Test Battery may be used for many other classes; therefore your test score may be applied to one or more of these classes if you choose to apply to future recruitments. If the selection process for the future announcement is held within one year of the date of this examination and it includes the Management Test Battery, your score will be automatically applied to that announcement. However, after one year, you have the option to either (a) apply your test score to the other announcement or (b) re-take the Management Test Battery. Re-testing is permitted no sooner than one year from the date of the examination and only in association with your eligibility for another announcement for which the Management Test Battery is used. Please note that, should you re-test, your re-test score would become your official score since it is the most recent.

Supplemental Questionnaire Evaluation (Weight  60%): Candidates who achieve a passing score on the Management Test Battery (MTB) will be emailed a Supplemental Questionnaire (SQ) that is designed to measure the knowledge, skills, and abilities in job related areas which may include, but not be limited to: Knowledge of principles, practices and techniques of program planning, development and evaluation as applied to health care setting in a multicultural environment serving primary care patients; Knowledge of principles, practices, and techniques of budgeting and health care reimbursement system, especially in capitation financing model and in revenue cycle management; Knowledge of principles, practices, and techniques to ensure compliance with State and Federal regulations; Knowledge of operations of public health, primary care clinics including physical maintenance, information technology, and personnel related issues; Supervision ability; Analysis and Decision-making skills; Ability to build, lead, and manage successful project teams and working in a multidisciplinary environment.

The Supplemental Questionnaire (SQ) Evaluation will be emailed to the email address listed on the candidate's online job application. Candidates will be required to respond to the SQ in the time frame indicated and must submit the completed questionnaire as directed in order to have it evaluated.  Responses cannot be changed once submitted. Candidates will be evaluated based on their SQ responses. 

The supplemental questionnaire must be complete and accurate. All relevant experience, education, and/or training must be on the supplemental questionnaire in order to be reviewed in the rating process. All statements made on the application and supplemental questionnaire are subject to verification at any time and must be consistent.

A minimum passing score must be attained on each of the above-described tests in order to pass the overall, civil service examination process and be included on a confidential eligible list and be considered for possible certification. Following certification from the eligible list, the department may administer additional position-specific selection procedures to make final hiring decisions.

Note: Candidates must achieve a passing score on both the Supervisory Test Battery (STB) and the Supplemental Questionnaire to move forward in the selection process. 

Eligible List:
The eligible list resulting from this examination is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission.

The duration of the eligible list resulting from this examination process will be of Six (6) months, and may be extended with the approval of the Human Resources Director.

Upon approval of the Human Resource Director (see Civil Service Rule 111A.26.5), the eligible list resulting from this announcement may be used by other departments that also use this classification or a similar classification. To find other Departments which use this classification, please see https://sfdhr.org/sites/default/files/documents/Forms-Documents/Position-Count-by-Job-Codes.pdf. Search that document by title or job code to see which departments use the classification.

Certification:
The certification rule for the eligible list resulting from this examination will be Rule of ListAdditional selection processes may be conducted by the hiring department prior to making final hiring decisions.

Conviction History

As a selected candidate for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a selected candidate. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

  • Candidates for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
  • Candidates for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Having a conviction history does not automatically preclude you from a job with the City.

If you are a selected candidate, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

Conclusion

Statement on Equity, Diversity, and Inclusion: At the City and County of San Francisco, we share a commitment to a diverse, inclusive and equitable community. Each member of our organization is responsible and accountable for what they say and do to make San Francisco an inclusive and equitable place to live and work by employing fair and just practices to and for all.

Licensure/Certification/Registration: Valid licensure/certification/registration as a requirement to perform the job must be kept current throughout length of employment. Failure to demonstrate/show proof of possession of required valid licensure/certification/registration may result in dismissal and/or termination of employment. 

Note on ICARE: Willingness to uphold/abide by ZSFG’s ICARE (I-Introduce, C-Connect, A-Ask, R-Respond, E-Exit) philosophy for employee and patient interactions: https://zuckerbergsanfranciscogeneral.org/about-us/.

Note on Electronic Health Record (EHR): The Department of Public Health (DPH) is implementing a unified Electronic Health Record (EHR) system and DPH employees must demonstrate competency in the use of the system that is appropriate for their classification as a condition of employment.   

Note on Personal Protective Equipment (PPE): Some positions in the Department of Public Health will require the use of personal protective equipment (PPE), including but not limited to gloves, gowns, eye and face protection, and face-fitting respirators. The requirement for the use of PPE may come on short or no notice. Facial hair or any condition that interferes with a face-fitting respirator’s seal (i.e. comes between the sealing surfaces of the respirator and the wearer’s bare skin) is not permitted when face-fitting respirators are worn, including during initial or periodic respirator fit-testing. Employees who choose not to shave and do not have either American Disabilities Act (ADA) or Equal Employment Opportunity (EEO) Accommodations do not have the right to alternate work assignments or the option of using a loose-fitting Powered Air Purifying Respirator (PAPR) in place of a FaceFitting Respirator.  

Medical Examination/Drug Testing: Prior to appointment, at the Department's expense, applicants may be required to take a tuberculosis (TB) screening test, a medical examination and/or drug test.    

Terms of Announcement:

Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations.  Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at www.jobaps.com/sf.

The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is ‘abuse of discretion’ or ‘no rational basis’ for establishing the position description, the minimum qualifications and/or the certification rule.  Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director.  Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date.

In line with the Official Public Health Order to slow the spread of COVID-19, “shelter-in-place” has been issued for all San Francisco residents that is expected to be in effect until further notice.  As a result, Department of Human Resources (DHR)’s office (located at 1 South Van Ness Avenue, 4th Floor, San Francisco, CA 94103) is currently closed to the general public. If you have any questions, please feel free to email the Human Resources Analyst listed on this announcement.

General Information concerning City and County of San Francisco Employment Policies and Procedures: Important Employment Information for the City and County of San Francisco can be obtained at http://sfdhr.org/information-about-hiring-process or hard copy at 1 South Van Ness Avenue, 4th Floor.  

Copies of Application Documents: Applicants should keep copies of all documents submitted, as these will not be returned. http://sfdhr.org/getting-job#copies

Right to Work: All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States. http://sfdhr.org/getting-job#identification

Information on requesting a reasonable ADA Accommodation: Applicants with disabilities who meet the minimum eligibility requirements for this job announcement can find information on requesting a reasonable ADA Accommodation at: http://www.sfdhr.org/index.aspx?page=20#applicantswithdisabilities

Information regarding requests for Veterans Preference can be found at: http://www.sfdhr.org/index.aspx?page=20#veteranspreference

Information regarding Seniority Credit can be found at: http://www.sfdhr.org/index.aspx?page=20#senioritycredit

Exam Type:  CPE
Issued:  November 20, 2020
Carol Isen
Acting Human Resources Director
Department of Human Resources
Recruitment ID Number: PBT-0932-107958
DPH/ JM / 415-554-2522/Pos 01127942

Benefits

All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.

 


Click on a link below to apply for this position:

Fill out the Supplemental Questionnaire and Application NOW using the Internet.
View and print the Supplemental Questionnaire. This recruitment requires completion of a supplemental questionnaire. You may view and print the supplemental questionnaire here.

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