0932 Manager IV, PeopleSoft HCM/ELM Applications Manager

Recruitment #PBT-0932-102936


Amended 1/27/2020 to reflect a change in the minimum qualifications. 

Amended 1/27/2020 filing deadline extended to February 10, 2020 5:00pm PST 

SF People & Pay Applications Manager
City Job Class:  0932 Manager IV

Controller’s Office -  Systems Division

Overview: The Systems Division of the Controller’s Office manages the City and County of San Francisco’s Enterprise Oracle and PeopleSoft Applications, which are branded locally as our SF People & Pay, SF Learning, SF Financials, SF Procurement, and SF Reports & Analytics systems. These applications provide a robust, integrated platform that delivers mission-critical services to 55 City Departments, eliminating the need for hundreds of independent legacy systems and customized applications. The technology implemented and maintained by the Systems Division provides standardization, transparency, and efficiency for the City’s crucial business processes.  We are committed to enhancing and expanding application functionality to better support our users’ changing needs.  Over the last 5-year period, we have launched new applications and products that have greatly increased and diversified our user base and amplified the need to improve how we assist our business partners to drive stakeholders’ value and desired business outcomes.


The Systems Division within the Controller’s Office manages the following enterprise-wide systems for the City:  Oracle Interaction Hub, PeopleSoft Human Capital Management (HCM), PeopleSoft Financials & Supply Chain Management (FSCM), PeopleSoft Enterprise Learning Management (ELM), Oracle Business Intelligence Enterprise Edition (OBIEE), Cognos Business Intelligence, and Informatica.    


Under policy direction, the PeopleSoft Human Capital Management (HCM) / Enterprise Learning Management (ELM) Applications Manager plans, leads and implements all functions and activities related to the HCM and ELM systems, which have been branded locally as SF People & Pay and SF Learning, respectively.  The City uses the PeopleSoft HCM & ELM systems to deliver mission-critical programs for human resources, benefits administration, payroll services, absence management, ePerformance, and learning management.  Under general direction of the Systems Division Director, this position collaborates with other functional and technical teams within the division as well as in other City departments. 

Key responsibilities include:

  • Plans, organizes, directs and controls work of the functional team supporting the PeopleSoft HCM & ELM systems which includes modules for Human Resources, Benefits Administration, Time and Labor, Absence Management, Payroll for North America, and Learning Management;
  • Manages the process to successfully deliver system changes as needed for break/fixes, enhancement requests and new projects;
  • Continuously manages resource capacity given business partner priorities, ongoing production support needs, and new project demands;
  • Creates project work plans and schedules with limited guidance;
  • Collaborates with PeopleSoft Financials & Supply Chain Management (FSCM) Application Directors to support cross-system consistency and dependencies;
  • Collaborates with the Program Management and Service Delivery Director to ensure comprehensive and timely delivery of communications, training programs and overall support to users;  
  • Collaborates with the Technical Director on all development, system administration, migration, environment and other technical needs;
  • Partners with citywide leaders to define business objectives and strategic initiatives, then translates those into holistic system and business process solutions;
  • Operates as the key point person for citywide HCM/ELM innovation and adoption, messaging, and marketing;
  • Identifies system and business process best practices and drives standardized fluency and knowledge across all City departments;
  • Serves as HCM/ELM expert in meetings with internal management, other City leaders, contractors, and other stakeholder groups and will work collaboratively with other managers on legislative changes to improve system processes and policies;
  • Manages and facilitates a regular SF People & Pay and SF Learning advisory board meetings with membership across multiple City departments; 
  • Presents business needs and system requirements and recommendations for policy action or resolution;
  • Responds to public information requests and provides reports as requested.
  • Develops staffing plans, hires and manages staff, and evaluates performance of staff as well as consultants;
  • Provides timely and periodic performance feedback input to the Department’s leadership regarding the division’s performance;
  • Collaborates with technical experts to maintain and test plans for the HCM system to prepare for and mitigate systems failure or recovery from disaster.
  • Communicates with Controller’s Office Sr. Management, the Executive Steering Committee, Advisory Boards, Commissions, Departmental CFOs, Stakeholders and the Public as needed;
  • Direct supervision of 2 application managers with accountability for an overall team of 16 employees. 
  • Manages consultants and vendor contracts. 

Minimum Qualifications


Possession of a baccalaureate degree from an accredited college or university, preferably

with major college coursework in management information systems, computer science, information technology, data processing operations, business administration or a related field; AND


Six (6) years of progressively increasing project management experience. This experience must

include one (1) year of managing large integrated systems which may have included Human Resources, Payroll and Learning Management functions in a complex organization; AND Three (3) years managing and supervising direct report staff and projects.

Substitution: Additional qualifying work experience may substitute for up to two years of the required education on a year-for-year basis (30 semester/ 45 quarter units equals one year).


Desirable Qualifications:

  • One (1) year of Emergency Preparedness, Response and/or Recovery experience in the area of HCM systems or Payroll Operations;
  • Extensive knowledge and experience in managing PeopleSoft Human Capital Management applications; 
  • Project Management Certification or demonstrated experience in project management;
  • Five (5) years of progressively increasing management experience in a public or nonprofit organization;
  • Demonstrated strong analytical, planning, and organizational skills and abilities;
  • Demonstrated experience interacting with internal and external governmental personnel and outside vendors and contractors;
  • Experience with hiring and managing staff at the IT project manager and analyst levels;
  • Experience with setting performance standards, creating policies and procedures, and managing the work environment for professional level staff;
  • Proven knowledge of human resources, benefits administration, and payroll principles, processes and practices and knowledge of modern organization and performance management methods;
  • Experience analyzing and solving complex systems problems and identifying and recommending appropriate solutions; 
  • Proven ability to interact skillfully and tactfully with all levels of government officials, customers, employees and the general public;
  • Skill at demonstrating the highest levels of organizational leadership and management;
  • Proven ability to plan, organize and direct work of a diverse group of professional subordinates.

Verification:  Applicants will be required to submit verification of qualifying education and experience at any point in the application, examination and/or departmental selection process.  Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco. 

How To Apply

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process.

  • Select the desired job announcement
  • Select “Apply” and read and acknowledge the information
  • Select either “I am a New User” if you have not previously registered, or “I have Registered Previously”
  • Follow instructions on the screen

Computers are available for the public (from 8:00 a.m. to 5:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor, San Francisco.

Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date.  Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter.  To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file.  Applicants should retain this confirmation email for their records.  Failure to receive this email means that the online application was not submitted or received.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline.  Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

If you have any questions regarding this recruitment or application process, please contact the exam analyst, Karena Phung, by telephone at (415) 554-5246, or by email at Karena.Phung@sfgov.org


Selection Procedures

Supplemental Questionnaire: (Qualifying)  All candidates will be emailed a Supplemental Questionnaire.  The purpose of this Supplemental Questionnaire is to determine your experience, training and education as they relate to the job-related knowledge, skills and abilities needed to perform the essential functions of Class 0932.  Responses on this Supplemental Questionnaire will be evaluated to determine if you meet the minimum qualifications for this classification.  

Management Test Battery: (Weight: 40%) Candidates will be invited to participate in a computer-based examination designed to measure competencies in job-related areas which may include but not be limited to: Problem Solving; Leadership; Decision Making; Interpersonal skill; Human Resources Management; Team Building; Communication; Conflict Management and Process Improvement. For more information about this Management Test (and a suggested reading list) please visit: http://www.sfdhr.org/index.aspx?page=343. Please note: this examination is only held in San Francisco. A passing score must be achieved on the Management Test Battery to continue in the selection process.  A passing score must be achieved on the Management Test Battery in order to continue in the selection process.  This is a standardized examination and, therefore, test questions and answers are not available for public inspection or review.  Scores attained on the Management Test Battery will be valid and 'banked' for three years, starting from the date of the examination. This means that, during this three-year time period, you will not be required to take the Management Test Battery. The Management Test Battery may be used for many other classes; therefore your test score may be applied to one or more of these classes if you choose to apply to future recruitments. If the selection process for the future announcement is held within one year of the date of this examination and it includes the Management Test Battery, your score will be automatically applied to that announcement. However, after one year, you have the option to either (a) apply your test score to the other announcement or (b) re-take the Management Test Battery. Re-testing is permitted no sooner than one year from the date of the examination and only in association with your eligibility for another announcement for which the Management Test Battery is used. Please note that, should you re-test, your re-test score would become your official score since it is the most recent. 

Oral Examination: (Weight 60%) Candidates who will be assessed through a structured oral panel examination designed to measure their relative knowledge, skill and ability levels in job-related areas. 

Note: Applicants who meet the minimum qualifications are not guaranteed to advance through all of the steps in the selection process.  Additionally, candidates must pass both test components to be placed on the resulting eligible list.


Conviction History

As a selected candidate for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a selected candidate. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

  • Candidates for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
  • Candidates for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Having a conviction history does not automatically preclude you from a job with the City.

If you are a selected candidate, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.


Eligible List/Score Report: 
A confidential eligible list of applicant names that have passed the civil service examination process will be created, and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission. The duration of the eligible list resulting from this examination process will be six  (6) months, and may be extended with the approval of the Human Resources Director. Upon approval of the Human Resource Director (see Civil Service Rule 111A.26.5), the eligible list/score report resulting from this announcement may be used by other departments that also use this classification or a similar classification. To find other Departments which use this classification, please see https://sfdhr.org/sites/default/files/documents/ASO-Level-Chart.pdf?documentID=21246.

The certification rule for the eligible list resulting from this examination will be Rule of the list.  Additional selection processes may be conducted by the hiring department prior to making final hiring decisions.

Terms of Announcement:

Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations.  Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at www.jobaps.com/sf.

The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is ‘abuse of discretion’ or ‘no rational basis’ for establishing the position description, the minimum qualifications and/or the certification rule.  Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director.  Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date. 

Seniority Credit in Promotional Exams:  Information regarding seniority credit can be found at: http://www.sfdhr.org/index.aspx?page=20#senioritycredit

General Information concerning City and County of San Francisco Employment Policies and Procedures:
Important Employment Information for the City and County of San Francisco can be obtained at http://sfdhr.org/information-about-hiring-process or hard copy at 1 South Van Ness Avenue, 4th Floor.

Copies of Application Documents:
Applicants should keep copies of all documents submitted, as these will not be returned.

Right to Work:
All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States.


Applicants with disabilities who meet the minimum eligibility requirements for this job announcement can find information on requesting a reasonable ADA Accommodation at: 

Information regarding requests for Veterans Preference can be found at: 


Exam Type: CPE 
Issued: 1/22/2020

Amended: 1/27/2020
Micki  Callahan
Human Resources Director
Department of Human Resources
Recruitment ID Number: PBT-0932-102936
CON/KP/ 415-554-5246


All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.


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