0931 Manager III, Economic and Community Development Manager

Recruitment #PBT-0931-094659



This is a Position Based Test administered in accordance with Civil Service Rule 111A.

Applicants are encouraged to apply as soon as possible as this announcement may close at any time after 5:00 p.m. on May 28, 2019.

The Department
SFO is a world-class, award-winning airport that serves nearly 58 million passengers annually.  SFO offers non-stop flights to 51 international cities on 44 international carriers.  The Bay Area's largest airport also connects non-stop with 85 U.S. cities on 12 domestic airlines.

SFO’s mission is to provide an exceptional airport in service to our communities and is committed to redefining air travel.  The Airport, an enterprise department of the City & County of San Francisco, has a workforce of approximately 1,700 City employees who are focused on providing the best level of service to our guests.

For more information, visit www.flysfo.com. View a video about careers at SFO.

Position Description
Reporting to the Director of Social Responsibility & Community Sustainability (SRCS), this position functions as the Economic and Community Development (ECD) Manager at the San Francisco International Airport and is responsible for the overall development, implementation, and oversight of five key programmatic areas related to ensuring equitable access to the Airport’s economic opportunities:

  1. Community Outreach
  2. Workforce and Small Business Development
  3. Linkages to Airport Jobs and Contracts/Leases
  4. Career Development and Small Business Growth
  5. Financial Security Supports  

In collaboration with the SRCS Director, the ECD Manager will also support managing the entire SRCS section, raising SRCS’s profile internally and externally, and implementing key components of SFO’s Strategic Plan.

Overview of Social Responsibility and Community Sustainability (SRCS) Section: SFO’s commitment to economic equity are operationalized by policies and programs administered by the Social Responsibility and Community Sustainability (SRCS) Section. Through strategic collaboration and outreach with key stakeholders, the section aims to facilitate fair and equitable access to economic opportunities for the Airport’s surrounding communities. SRCS is comprised of two units: Quality Standards and Performance (QSP), and Economic and Community Development (ECD). These two units administer and manage Airport-specific, local, state, and federal policy and regulatory requirements relating to social sustainability.

The essential functions of this position include:

  • Oversees and manages the daily administrative operations of the Economic and Community Development Unit, with a staff of 7 and an annual budget of $2.5 million, including monitoring programmatic operations to ensure sound fiscal and data/systems management.
  • Develops, implements, and manages programs in five (5) key areas: 
    1. Community Outreach -  Directs robust outreach programs targeting diverse communities to ensure equitable access to SFO’s economic opportunities.
    2. Workforce and Small Business Development - Manages quality internships, apprenticeships, and other work-based learning experiences for in-demand SFO jobs (commission and non-commission) targeting a variety of diverse populations, including high school students, college students, post-graduate students, and other adult populations that might benefit from up-skilling. Oversees workshops, training, one-on-one advising, and linkages to resources for small business interested in doing business at SFO.  
    3. Linkages to Airport Jobs (commission and non-commission) and Contracts/Leases - Directs services that link job seekers to SFO jobs that best match their skills and small businesses to contracts/leases that are best aligned with their business experience.  
    4. Career Development and Small Business Growth - Enhances programs that assist incumbent workers and small businesses in navigating promotive and growth opportunities.
    5. Financial Security Supports - Manages programs that assist in strengthening the financial health and security of SFO workers and small businesses.
  • Works collaboratively to establish new program offerings that enhance the mission of SRCS and SFO.
  • Plays a key role in the overall development, strategic planning, service delivery and management of the SRCS section.
  • Serves as a visible advocate for advancing equitable opportunities for individuals and small disadvantaged businesses at the airport.
  • Oversees and manages the operation and program offerings of the Business and Career Center where prospective and incumbent workers and businesses can receive assistance. 
  • Leads initiatives to increase small business opportunities at the airport that foster genuine economic opportunity.
  • Serves as liaison to key community/industry partners and City departments including Office of Economic and Workforce Development, Human Rights Commission, and the Department of Children, Youth and their Families.
  • Represents SRCS/the Airport on relevant committees and task forces, as well as at speaking engagements, conference panels and trainings.
  • Directs the allocation of resources to achieve specified outcomes and measurable goals within budget; adjusts plans and programs to meet emerging or new programs, while continuing to address major departmental priorities.
  • Prepares and presents reports on ECD programs and their outcomes.
  • Coaches, mentors and counsels staff regarding performance. Supervises the work of staff and creates opportunities for staff development and advancement.
  • Performs special projects and other related duties as assigned by the Director.

Nature of Work
Requires extensive computer work requiring keyboarding and prolonged sitting and working off a flat screen monitor to perform strategic and economic analysis and analyze, manipulate and generate reports; ability to work effectively with managers, co-workers, contractors and other personnel; and ability to identify issues and problem solve.

Minimum Qualifications

Possession of a Bachelor’s Degree in Public Policy, Social Work, Economics, or a related field from an accredited college or university; AND

Five (5) years of experience in workforce and small business development, of which 3 years must include experience supervising professionals.

Education Substitution: Additional qualifying experience as described above may substitute for the education requirement on a year-for year basis for up to two (2) years.  (One year of work experience is equal to 30 semester or 45 quarter units).

Desirable Qualifications
The stated desirable qualifications may be used to identify job finalists at the end of the selection process when candidates are referred to hiring.

  • Above five (5) years of executive leadership experience in a successful workforce and/or small business development program;
  • Advance degree in business administration, public administration, social work or closely related field;
  • Visionary workforce development leader who possesses knowledge and experience with codes, statutes, laws and ordinances related to employment and workforce development in a variety of sectors;
  • Experience managing and or supervising effective workforce development programs with a government agency, non-profit and/or a corporate enterprise, that focus on both entry-level and professional-level jobs;
  • Experience working in programs that focus on developing small business opportunities, training of entrepreneurs, and/or outreach efforts aimed at securing contracts for small and disadvantaged businesses;
  • Experience with program and project development, administration, implementation and management;
  • Knowledge of issues and unique cultural nuisances relative to the various population groups in an ethnically diverse and multi-cultural community;
  • A good listener, team player/builder, approachable demeanor and strong interpersonal skills;
  • Politically astute; understands and can navigate local community and social politics; demonstrates a high level of emotional intelligence, ethical standards and professional integrity;
  • Ability to negotiate and communicate with other parties from widely diverse backgrounds with diplomacy;
  • Skilled at facilitating dialogue around a variety of issues with good consensus building skills;
  • Excellent communications and presentation skills with the ability to communicate clearly, both orally and in writing;
  • Consummate problem solver with the ability to evaluate alternative solutions and recommend or adopt effective courses of action;
  • Knowledgeable of best practice in building and sustaining workforce and small business development programs and working with public private partnerships;
  • Experience administering community programs for vulnerable populations;
  • Experience providing wrap around services designed to support job and career readiness, business start-ups, and life skills training;
  • Experience offering asset building/financial security programming. 

Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.

One year full-time employment is equivalent to 2,000 hours (2,000 hours of qualifying work experience is based on a 40 hour work week). Any overtime hours that you work above 40 hours per week are not included in the calculation to determine full-time employment.

How To Apply

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process.

  • Select the desired job announcement
  • Select “Apply” and read and acknowledge the information
  • Select either “I am a New User” if you have not previously registered, or “I have Registered Previously”
  • Follow instructions on the screen

Computers are available for the public (from 8:00 a.m. to 5:00 p.m. Monday through Friday) to file online applications in the lobby of the Department of Human Resources at 1 South Van Ness Avenue, 4th Floor, San Francisco, CA 94103, or the Airport Commission Human Resources office at 710 N. McDonnell Road, 3rd floor, San Francisco, CA 94128.

Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores. If you have any questions regarding this recruitment or application process, please contact the exam analyst, Vicky Lei, by telephone at 650-821-2022, or by email at vicky.lei@flysfo.com.

Resumes may be attached to the application; however, resumes will not be accepted in lieu of a completed City and County of San Francisco application.

Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found here.

Verification of qualifying experience, when requested, must be documented on the employer's business letterhead and must include the name of the applicant, job title(s), dates of employment, description of job duties performed, and signature of the employer or the employer’s authorized representative. Experience claimed in self-employment will only be accepted if supported by documents verifying income, earnings, business license and experience comparable to minimum qualifications above. Copies of income tax papers or other documents listing occupation and total earnings must be submitted. Employees of the City and County of San Francisco may submit performance evaluations showing duties performed to verify qualifying City experience. City employees will receive credit for the duties of the class to which appointed. Credit for experience obtained outside of the employee's class will be allowed only if recorded in accordance with the provisions of Civil Service Commission Rules. Verification may be waived if impossible to obtain. The applicant must submit a signed statement explaining why verification cannot be obtained. Waiver requests will be considered on a case-by-case basis. Failure to provide the required verification, or request for waiver when requested may result in rejection of application.

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco. Make sure your application and any attachments to the application submitted at the time of filing are complete and accurate and include details on all experience, education, training and other information that qualifies you for this recruitment. Failure to submit a complete and accurate application at the time of filing may result in your ineligibility for this recruitment or inability to receive full credit for scoring purposes. Any new information concerning work experience, education, training and other information that is submitted after the filing deadline may not be used for scoring or considered to determine whether you meet the minimum qualifications.

Selection Plan

Minimum Qualification Supplemental Questionnaire (Weight: Qualifying)
Candidates will be prompted to complete a Supplemental Questionnaire as part of the online employment application. This Minimum Qualification Supplemental Questionnaire is designed to obtain specific information regarding an applicant's experience in relation to the Minimum Qualifications for this position. Applicants must also complete the official application. It is essential that applicants provide complete information in identifying their education, experience and training. The Minimum Qualification Supplemental Questionnaire will be used to evaluate if the applicant possesses the required minimum qualifications.

Management Test Battery (Weight: 40%)
Applicants meeting the minimum qualifications will be invited to participate in a computer-based examination designed to measure competencies in job-related areas which may include but not  be limited to:

  • Problem Solving
  • Leadership
  • Decision Making
  • Interpersonal skill
  • Human Resources Management
  • Team Building
  • Communication
  • Conflict Management
  • Process Improvement

For more information about this Management Test (and a suggested reading list), please click here. A passing score must be achieved on the Management Test Battery to continue in the selection process.  

This is a standardized examination and, therefore, test questions and answers are not available for public inspection or review.  

Scores attained on the Management Test Battery will be valid and "banked" for three years, starting from the date of the examination. This means that, during this three-year time period, you will not be required to take the Management Test Battery. The Management Test Battery may be used for many other classes; therefore your test score may be applied to one or more of these classes if you choose to apply to future recruitments. If the selection process for the future announcement is held within one year of the date of this examination and it includes the Management Test Battery, your score will be automatically applied to that announcement. However, after one year, you have the option to either (a) apply your test score to the other announcement or (b) re-take the Management Test Battery. Re-testing is permitted no sooner than one year from the date of the examination and only in association with your eligibility for another announcement for which the Management Test Battery is used. Please note that, should you re-test, your re-test score would become your official score since it is the most recent.

Supplemental Questionnaire Evaluation (Weight: 60%)
Applicants will be evaluated and scored based on the information provided in their job application, and supplemental questionnaire to determine their possession of the knowledge, skills, and abilities required for the position of 0931 Manager III – Economic & Community Development Manager. It is important that the information provided on the supplemental application be accurate and complete. All relevant experience, education and/or training must be on the application in order to be reviewed in the rating process. Candidates will be placed on the eligible list in rank order according to their responses.  All statements made on the application materials are subject to verification.

Note: Only those applicants meeting the minimum qualifications will be notified of the exact date, time and place to report for the Examinations. Applicants who meet the minimum qualifications are not guaranteed to advance through all of the steps in the selection process. 

A passing score on all Exams must be achieved in order to be placed/ranked on the Eligible List. 

Transportation Security Administration (TSA) Security Clearance
Candidates for employment with the San Francisco Airport Commission are required to undergo a criminal history record check, including FBI fingerprints, and Security Threat Assessment in order to determine eligibility for security clearance and may be required to undergo drug/alcohol screening. Per Civil Service Commission Rule Section 110.9.1, every applicant for an examination must possess and maintain the qualifications required by law and by the examination announcement for the examination. Failure to obtain and maintain security clearance may be basis for termination from employment with the Airport Commission.

Certification Rule
The certification rule for the eligible list resulting from this examination will be Rule of the List. Additional selection processes may be conducted by the hiring department prior to making final hiring decisions.

Eligible List
A confidential eligible list with names of candidates who have passed the civil service examination process will be created and used for certification purposes only. An examination score report will be established so interested parties can view the ranks, final scores, and number of eligible candidates. Applicant information, including names of candidates on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once that eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission.

The duration of the eligible list resulting from this examination process will be six months, and may be extended with the approval of the Human Resources Director.

Upon approval of the Human Resource Director (see Civil Service Rule 111A.26.5), the eligible list/score report resulting from this announcement may be used by other departments that also use this classification or a similar classification. To find other Departments that use this classification, please click here. Search that document by title or job code to see which departments use the classification.

Conviction History

As a finalist for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a finalist. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

  • Candidates applying for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
  • Candidates applying for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Having a conviction history does not automatically preclude you from a job with the City. If you are selected as a finalist, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.


Reasonable Accommodation Request
Applicants with disabilities requiring reasonable accommodation for this examination can find information on requesting a reasonable accommodation here.

Seniority Credit in Promotional Exams
Information regarding seniority credit can be found here.

Veterans Preference
Information regarding requests for veteran’s preference can be found here.

Terms of the Announcement
Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at www.jobaps.com/sf. The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is ‘abuse of discretion’ or ‘no rational basis’ for establishing the position description, the minimum qualifications and/or the certification rule. Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director. Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date.

Copies of Application Documents
Applicants are advised to keep copies of all documents submitted. Submitted documents become a permanent part of the exam record and will not be returned. The hiring department may require applicants to submit the same documents and/or additional documents at a later date.

Right to Work
All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States.

General Information Concerning City and County of San Francisco Employment Policies and Procedures
Important employment information for the City and County of San Francisco can be obtained online here or hard copy at 1 South Van Ness Avenue, 4th Floor.

Exam Type: Combined Promotive & Entrance
Issued: 5/6/19
Micki Callahan
Human Resources Director
Department of Human Resources
Recruitment ID #: 094659



All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.


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