0931 Manager III - Contracts Manager

HSS Contracts Manager III

Recruitment #PBT-0931-092269


The San Francisco Health Service System (SFHSS) is the City and County department that purchases and administers non-pension benefits: medical, dental, and vision, and other benefits for the City and County of San Francisco, the San Francisco Unified School District, the San Francisco Community College District and the San Francisco Superior Court.  In addition, SFHSS purchases and administers flexible spending accounts and other benefits such as life and disability insurance.


Our Mission

SFHSS is dedicated to preserving and improving sustainable, quality health benefits and to enhancing the well-being of members and their families. http://myhss.org/


Summary of Position


The SFHSS Contracts Manager is a member of the SFHSS Leadership Team and is independently responsible for managing the Contracts unit staff to deliver a high level of contract management consistent with complex state and federal laws. The position is responsible for planning, negotiating, and management of complex and highly sensitive Health and Employee benefits and professional services contracts. These contracts include but are not limited to benefit administrators, wellness providers, actuarial services, IT software and services and communication consultants. SFHSS manages over 41 contracts with a value of over $850 million and impacts over 126,000 SFHSS members. Significant decision-making authority for contract negotiations is delegated by SFHSS executive management within a broad policy framework.


The position serves as the technical advisor to the Chief Financial Officer, Chief Operating Officer and Executive Director, as well as SFHSS leadership and project managers, in initiating new contracts. The Contracts Manager also provides consultation on the contract process from conception to completion, beginning with the development of the RFP to the final execution of the agreement by the Executive Director, and/or certification and approval by the San Francisco Health Service Board.


Examples of Important and Essential Duties

1.       Manage the Contracts unit to ensure all work performed meets Healthcare and health benefit contracting standards, compliance with complex and emerging state and federal healthcare, health benefit and insurance laws and regulations, as well as applicable local ordinances and City Charter provisions, comply with City’s procurement regulations including vendor group structures and PeopleSoft set-up, and accurate financial accounting for contracts, fees-at-risk, quotes, procurements and invoices.

2.       Develop and implement the Contracts unit policies and procedures to ensure the efficient operation and ensuring departmental policies are followed and contracts are executed in a timely manner.

3.       Evaluate and develop policies and procedures to ensure that all employee benefits and professional services contracts comply with all applicable laws and regulations including, but not limited to, the Patient Protection and Affordable Care Act (ACA or “Obamacare”), the Health Insurance Portability and Accountability Act of 1996 (HIPAA), as well as the Internal Revenue Service, Centers for Medicare and Medicaid Services (CMS), California Department of Managed Health Care (DMHC) and the California Department of Insurance (DOI) regulations.

4.       Resolve complex contracting issues in consultation with the City Attorney’s Office and Risk Management division of the City Administrator’s Office.

5.       Direct the review of contract documents prior to advertisement, overseeing the advertising for RFPs/RFQs/RFIs; assist in the resolution of bid protests and any other disputes arising from these processes.

6.       Serve as the point of contact and advisory consultant to SFHSS leadership regarding requirements for the Civil Service Commission (CSC) approval process for personal services contracts, vendor selection processes for the San Francisco Health Service Board, and requirements for the Office of Contract Administration, which includes review of documents for compliance and negotiations.

7.       Make presentations to the Health Service Board and relevant City departments on issues associated with SFHSS contracting processes.

8.       Determine and monitor the budget for Contracts unit.

9.       Coordinate and monitor the work of subordinate staff with respect to contract compliance and resolving difficult contracting issues; directing the implementation of training sessions on all aspects of the contracting process.

10.   Manage audits of the department’s contracts and respond to audit requirements and findings.

11.   Represent the Chief Financial Officer in maintaining relationships with executive levels of vendor organizations in contractual issues.

12.  Participate in the implementation of the SFHSS Strategic Plan.

Knowledge, Skills and Abilities

Knowledge of: Federal, State, and local rules and regulations pertaining to contracting: management of large projects; principles and practices of management, administration, budgeting, training and personnel management.


Ability to: manage, supervise, train, and coordinate complex and high valued and complex contracts and contract staff; identify, analyze and report upon activities, issues, and problems and recommend appropriate solutions; establish and maintain effective working relationships with departmental staff, representatives of other agencies and the public; present facts clearly and concisely orally and in writing; and make presentations to boards or committees.

Minimum Qualifications

The Minimum Qualification guidelines for management classifications can be referenced here. Please note, additional qualifications (i.e., desirable qualifications) may apply to a particular position and will be stated on the exam/job announcement.

1. Possession of a baccalaureate degree from an accredited college or university with major coursework in contracts, finance, or related business administration; AND

2. Five (5) years full-time equivalent experience performing professional level analytical work in areas of complex financial/fiscal analysis and reporting; development of complex contracting systems and administration of competitive bid processes and complex contractual agreements.


3. At least three (3) of the above years of the must include experience supervising professionals.

Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.


Desirable Qualifications:

The stated desirable qualifications may be used to identify job finalists at the end of the selection process when candidates are referred for hiring.

1.       Master’s degree or higher in public administration, public health, business administration or contract law

2.       Extensive experience in conducting solicitations, negotiations and monitoring of high value and complex professional services contracts

3.       Knowledge of Federal, State, and local rules and regulations pertaining to employee benefit contract management, procurement and administration


Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at http://sfdhr.org/index.aspx?page=456

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

How To Apply

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process.

  • Select the desired job announcement
  • Select “Apply” and read and acknowledge the information
  • Select either “I am a New User” if you have not previously registered, or “I have Registered Previously”
  • Follow instructions on the screen

Computers are available for the public (from 8:00 a.m. to 5:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor, San Francisco.

Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date.  Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter.  To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file.  Applicants should retain this confirmation email for their records.  Failure to receive this email means that the online application was not submitted or received.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline.  Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

If you have any questions regarding this recruitment or application process, please contact the exam analyst, Katsuina Leblanc, by telephone at 415-557-4850, or by email at katsuina.leblanc@sfgov.org.


Selection Plan

Minimum Qualification Supplemental Questionnaire (Weight: Qualifying): Candidates will be prompted to complete a Supplemental Questionnaire as part of the online employment application. This Minimum Qualification Supplemental Questionnaire is designed to obtain specific information regarding an applicant's experience in relation to the Minimum Qualifications for this position. Applicants must also complete the official application. It is essential that applicants provide complete information in identifying their education, experience and training. The Minimum Qualification Supplemental Questionnaire will be used to evaluate if the applicant possesses the required minimum qualifications.


Management Test Battery: (Weight: 40%)

Candidates will be invited to participate in a computer-based examination designed to measure competencies in job-related areas which may include but not be limited to: Problem Solving; Leadership; Decision Making; Interpersonal skill; Human Resources Management; Team Building; Communication; Conflict Management and Process Improvement. For more information about this Management Test (and a suggested reading list) please visit: http://www.sfdhr.org/index.aspx?page=343.  A passing score must be achieved on the Management Test Battery to continue in the selection process.

 A passing score must be achieved on the Management Test Battery in order to continue in the selection process.

 This is a standardized examination and, therefore, test questions and answers are not available for public inspection or review.

 Scores attained on the Management Test Battery will be valid and 'banked' for three years, starting from the date of the examination. This means that, during this three-year time period, you will not be required to take the Management Test Battery. The Management Test Battery may be used for many other classes; therefore your test score may be applied to one or more of these classes if you choose to apply to future recruitments. If the selection process for the future announcement is held within one year of the date of this examination and it includes the Management Test Battery, your score will be automatically applied to that announcement. However, after one year, you have the option to either (a) apply your test score to the other announcement or (b) re-take the Management Test Battery. Re-testing is permitted no sooner than one year from the date of the examination and only in association with your eligibility for another announcement for which the Management Test Battery is used. Please note that, should you re-test, your re-test score would become your official score since it is the most recent.

Supplemental Questionnaire (Weight: 60%)

Candidates who pass the MTB will be sent a supplemental questionnaire to complete. The Supplemental Questionnaire is designed to measure knowledge, skills, and/or abilities in job-related areas.Candidates who pass the MTB will be sent a supplemental questionnaire to complete. The Supplemental Questionnaire is designed to measure knowledge, skills and/or abilities in jobrelated areas which may include but not be limited to: • Knowledge of employee benefit operations and administration • Ability to conduct or direct analysis, negotiate resolutions and make recommendations • Ability to write clearly, concisely and convincingly The supplemental questionnaire will be rated and scored. All relevant experience, education and/or training must be on the supplemental questionnaire in order to be reviewed in the rating process. Candidates will be placed on the eligible list in rank order according to their final score. The department may administer additional position-specific selection procedures to make final hiring decisions.


Requests for an alternate test date may be considered in limited circumstances and must be submitted to the analyst listed in this announcement within five (5) calendar days of the announcement of the test date.

Candidate scores on this examination may also be applied to other announcements involving other job titles, when directed by the Human Resources Director.

Eligible List:
The eligible list resulting from this examination is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission.

The duration of the eligible list resulting from this examination process will be of Twelve months, and may be extended with the approval of the Human Resources Director.

Upon approval of the Human Resource Director (see Civil Service Rule 111A.26.5), the eligible list resulting from this announcement may be used by other departments that also use this classification or a similar classification. To find other Departments which use this classification, please see http://www.sfdhr.org/Modules/ShowDocument.aspx?documentID=21246. Search that document by title or job code to see which departments use the classification.

The certification rule for the eligible list resulting from this examination will be Rule of 3 Scores.  Additional selection processes may be conducted by the hiring department prior to making final hiring decisions.

Conviction History

As a selected candidate for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a selected candidate. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

  • Candidates for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
  • Candidates for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Having a conviction history does not automatically preclude you from a job with the City.

If you are a selected candidate, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.


Terms of Announcement:

Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations.  Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at www.jobaps.com/sf.

The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is ‘abuse of discretion’ or ‘no rational basis’ for establishing the position description, the minimum qualifications and/or the certification rule.  Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director.  Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date.



Applicants with disabilities who meet the minimum eligibility requirements for this job announcement can find information on requesting a reasonable ADA Accommodation at: 

Information regarding requests for Veterans Preference can be found at: 

Seniority Credit in Promotional Exams: 
Information regarding seniority credit can be found at:


General Information concerning City and County of San Francisco Employment Policies and Procedures:
Important Employment Information for the City and County of San Francisco can be obtained at http://sfdhr.org/information-about-hiring-process or hard copy at 1 South Van Ness Avenue, 4th Floor.

Copies of Application Documents:
Applicants should keep copies of all documents submitted, as these will not be returned.

Right to Work:
All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States.


Exam Type:  CPE
Issued:  December 28, 2018
Micki  Callahan
Human Resources Director
Department of Human Resources
Recruitment ID Number: 092269
HSS/ KL / 4155574850


All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.


Powered by JobAps