0923 Manager II - Operations Manager, Health Information Services

Recruitment #PBT-0923-108655


 0923 Manager II 

Operations Manager, Health Information Services



**Applicants are encouraged to apply immediately as this recruitment may close at any time, but not earlier than January 21, 2021**

This is a Position-Based Test conducted in accordance with Civil Service Rule 111A.


Zuckerberg San Francisco General Hospital and Trauma Center (ZSFG), an acute care hospital within the San Francisco Health Network, is owned and operated by the City and County of San Francisco’s (CCSF) Department of Public Health (DPH). ZSFG is the only Level 1 Trauma Center and it serves 1.5 million residents of San Francisco and northern San Mateo County. The hospital provides the community with a complete range of emergency, trauma, inpatient, primary care, specialized medical and surgical services, as well as diagnostic and rehabilitation services. The hospital also provides a full complement of mental health care services including psychiatric emergency services, inpatient psychiatric care, rehabilitation, and post-hospitalization care. ZSFG’s mission is to provide quality healthcare and trauma services with compassion and respect.


GENERAL JOB DESCRIPTION: Under administrative direction of the ZSFG Director of Health Information Services (HIS), the 0923 Manager II, Operations Manager, HIS manages activities of the SFGH Health Information Management Department related to the development, implementation and maintenance of health information in compliance with federal and state laws and generally accepted HIS best practices. Support standardization across Department of Public Health for Health Information Services. Oversees activities related to documentation storage, imaging, release of information, transcription and health data analysis. Responsible for complex operational activities, or projects, planning, monitoring and executing, evaluating, Health Information Service infrastructure projects in a hybrid electronic environment. Trains and evaluate the activities of personnel. Participates in budget development by providing detailed justification for proposals or initiatives. Prepares reports, memorandums, and correspondence, and maintains statistical records. Directs the allocation of resources to achieve timely outcomes and measurable goals within budget. Assists in developing and implementing operational policies for efficient operations.


The essential job functions include but are not limited to the following:


  • In concert with UM, PFS, and Health Information Management (HIM) Department supervisors and managers, organizes and prioritizes all work to ensure that records are coded in timeframes that will assure compliance with regulatory requirements;

  • Provides leadership and direction to multiple system-wide functions of the Health Information Management (HIM) Department including Data Management, Data Integrity, E-Forms, Autofax and Transcription, Release of Information, Deficiency management and Chart Correction;

  • Prioritize functions, and monitor productivity tactfully and strategically;

  • Oversees the development and execution of contract terms with independent contractors and vendors and ensures contractual compliance and quality of service delivery;

  • Manage workflow change to prevent back logs and maintain policies and procedures related to key indicators, processing and currency of data ;

  • On a regular, scheduled basis performs ongoing peer review of select inpatient and outpatient cases to ensure correct reimbursement for all hospital coding compliance;

  • Participates in quality improvement peer review for electronic HIS systems for data abstraction;

  • Conducts training and in-service education for assigned staff and serves as an expert on Health Information Service systems, issues and projects, based on assessed and/or identified needs;

  • Supports staff with effective recruitment, hiring, mentoring, and counseling;

  • Provides strategic planning of operations to support organizational business development/strategic planning, decision support, outcomes analysis, information exchange, comparative data analyses, resource allocation, credentialing and health policy decisions;

  • Directs the activities of the Data Management function for the HIM department ;

  • Participates in monitoring, evaluating, educating and improving the quality of health information. Identifies problems, tracks trends, and initiates actions to improve performance towards achieving departmental standards;

  • Ensures accountability for data quality with appropriate staff. Identifies education and training needs concerning the relationship of health record entries and health record management to data quality, information integrity, patient outcomes, and business success of the organization, and ensures the development and implementation of appropriate training programs;

  • Oversees the maintenance of data integrity and quality through system management activities by Ensuring data integrity is abstracted and mapping consistent with guidelines outlined by TJC, OSHPD, CMS, California Department of Public Health, and department policy; AND

  • The 0923 Manager II – Operations Manager, HIS also performs related duties as required.

Compensation and Benefits: The normal annual salary range is $119,860 to $152,984. Appointment above the maximum of the normal range, may be considered based on documented and substantiated recruitment and retention issues or exceptional skills. A special approval process is necessary for appointment above the normal salary range.


In addition to a competitive salary, the City and County of San Francisco offers flexible benefit plans with pre-tax elections which include: medical and dental insurance; retirement plan; deferred compensation plan; Social Security; long-term disability plan; life insurance; management training program; eleven (11) paid holidays annually; five (5) floating holidays; depending on years of service, ten (10), fifteen (15), or twenty (20) vacation days annually; and may earn up to 100 hours paid administrative leave annually.




Minimum Qualifications


Possession of a Bachelor’s degree in Health Information Management, Healthcare Management, Business Administration, Public Health Administration or a closely related degree; AND



Five (5) years (equivalent to 10,000 hours) of professional experience overseeing the performance and operation of Health Information Services; AND


License and Certification:

Possession of at least one (1) of the following valid certificates from the American Health Information Management Association (A.H.I.M.A.):


  • Registered Health Information Administrator (R.H.I.A.); OR 
  • Registered Health Information Technician (R.H.I.T.)

Desirable Qualifications:

The stated desirable qualifications may be used to identify job finalists at the end of the selection process when candidates are referred for hiring:


  • Understanding of health information operations in support of regulatory, compliance, accreditation, licensure, and quality requirements in provision of health care services;

  • Three (3) years supervisory experience managing in a union environment, across multiple organizational departments related to health information management (Acute, Behavioral Health, Population Health, Skilled Nursing, Custody health, etc);

  • Direct experience with eHR systems such as EPIC;

  • Knowledge and proven ability to manage health information systems such as 3M MModal, EBRS, EDRS, EPIC chart correction, EPIC release of information, EPIC Chart Analysis and Deficiency, ONBASE Scanning, indexing, QA and EPIC Reporting;

  • Strong leadership and communication skills, and problem-solving abilities utilizing LEAN Methodology;

  • Knowledge of industry standards of electronic medical record-workflow, and best practices around clinical, document management and data integrity;

  • Experience collaborating with medical staff, nursing, allied health care providers, hospital administration, and non-clinical departments;

  • Ability to develop training materials and teach/train adult-learners;

  • Strong change management skills, including use of data analytics and reporting;

  • Using qualitative and quantitative data to prioritize initiatives; AND

  • Demonstrates world class care in alignment with ZSFG's caring framework, ICARE (I-Introduce, C-Connect, A-Ask, R-Respond, E-Exit.  


Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.


Verification: Applicants may be required to submit verification of qualifying education and experience at any point in the application, examination and/or departmental selection process. If verification is required, failure to provide it may result in disqualification from the selection process.


Verification of Education: Applicants may be required to provide a copy of a diploma or official transcript to verify qualifying education at any time in the application, examination and/or departmental selection process, to show that minimum qualifications have been met. Information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at: https://sfdhr.org/how-verify-education-requirements


Applicants who have obtained education from a foreign college or university must provide a Foreign Transcript Evaluation letter from a National Association of Credentials Evaluation Service (NACES) approved agency. A list of approved agencies can be found at: http://www.naces.org


Verification of Experience: Verification of qualifying experience must be signed by the employer’s authorized representative on the employer’s letterhead, and specify the name of the applicant, dates of employment, job title(s), dates of service and duties performed. City and County of San Francisco employees will receive credit for the duties of the class to which the employee was appointed. City and County of San Francisco employees do not need to submit verification of their City employment but must submit verification of outside experience. City employment will be verified by the employee’s record. City and County of San Francisco employees will not receive credit for experience obtained outside of their classification unless recorded in accordance with the provisions of the Civil Service Rule 110.9.1. For more information, please visit: http://www.sfdhr.org/index.aspx?page=20#verification


Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.


How To Apply

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process.


  • Select the desired job announcement
  • Select “Apply” and read and acknowledge the information
  • Select either “I am a New User” if you have not previously registered, or “I have Registered Previously”
  • Follow instructions on the screen

In line with the Official Public Health Order to slow the spread of COVID-19, “shelter-in-place” has been issued for all San Francisco residents that is expected to be in effect until further notice. As a result, Department of Human Resources (DHR)’s office (located at 1 South Van Ness Avenue, 4th Floor, San Francisco, CA 94103) is currently closed to the general public. If you have any questions, please feel free to email the Human Resources Analyst listed on this announcement.


You can also watch this video for further assistance with our online application system: http://www.youtube.com/watch?v=4-kUFHXhBjQ&feature=youtube


Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org).


Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.


All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.


Applications and application-related materials (e.g., supplemental questionnaires) that are incomplete or completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.


Resumes may be attached to the application, however resumes will not be accepted in lieu of a complete City and County of San Francisco application.


If you have any questions regarding the recruitment or application process, please contact the Exam Analyst, Raymond Wang, by telephone at (415) 554-2920, or via email: raymond.wang@sfdph.org. Due to COVID-19, it is best to email for faster response.


Selection Procedures

Minimum Qualification Supplemental Questionnaire (Weight: Qualifying):


Candidates will be prompted to complete a Supplemental Questionnaire as part of the online employment application. This Minimum Qualification Supplemental Questionnaire is designed to obtain specific information regarding an applicant's experience in relation to the Minimum Qualifications for this position. Applicants must also complete the official application. It is essential that applicants provide complete information in identifying their education, experience and training. The Minimum Qualification Supplemental Questionnaire will be used to evaluate if the applicant possesses the required minimum qualifications.


Supervisory Test Battery (Weight: 50%):


Candidates will be invited to participate in a computer-based examination designed to measure competencies in job-related areas which may include but not be limited to: Problem Solving; Leadership; Decision Making; Interpersonal skill; Human Resources Management; Team Building; Communication & Conflict Management. For more information about this Supervisory Test (and a suggested reading list) please visit:http://www.sfdhr.org/index.aspx?page=325.


A passing score must be achieved on the Supervisory Test Battery in order to continue in the selection process.


This is a standardized examination and, therefore, test questions and answers are not available for public inspection or review.


Scores attained on the Supervisory Test Battery will be valid and 'banked' for three years, starting from the date of the examination. This means that, during this three-year time period, you will not be required to take the Supervisory Test Battery. The Supervisory Test Battery may be used for many other classes; therefore your test score may be applied to one or more of these classes if you choose to apply to future recruitments. If the selection process for the future announcement is held within one year of the date of this examination and it includes the Supervisory Test Battery, your score will be automatically applied to that announcement, However, after one year, you have the option to either (a) apply your test score to the other announcement or (b) re-take the Supervisory Test Battery. Re-testing is permitted no sooner than one year from the date of the examination and only in association with your eligibility for another announcement for which the Supervisory Test Battery is used. Please note that, should you re-test, your re-test score would become your official score since it is the most recent.


Written Examination (Weight: 50%):


Qualified candidates will complete a Supplemental Questionnaire as part of the application which will determine their relative knowledge, ability and skill level in one or more of the following job related areas as appropriate. These areas may include, but not be limited to: knowledge of Health Information Service operations; knowledge of release of information, transcription, coding, data analysis, document management; knowledge of official HIPAA and requirements for compliant release of information; oral communication ability; written communication ability; leadership and Interpersonal; computer skills; and knowledge of EPIC Electronic record health information.


Certification Rule: The certification rule for the eligible list resulting from this examination will be Rule of the List. Additional position selection processes may be conducted by the hiring department prior to making final hiring decisions.


Eligible List: The eligible list resulting from this examination is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or Civil Service Commission.


The duration of the eligible list resulting from this examination process will be six (6) months, and may be extended with the approval of the Human Resources Director.


Upon approval of the Human Resource Director (see Civil Service Rule 111A.26.5), the eligible list resulting from this announcement may be used by other departments that also use this classification or a similar classification. To find other Departments which use this classification, please see http://www.sfdhr.org/Modules/ShowDocument.aspx?documentID=21246. Search that document by title or job code to see which departments use the classification.


Conviction History

As a selected candidate for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a selected candidate. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:


  • Candidates for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.


  • Candidates for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Having a conviction history does not automatically preclude you from a job with the City.


If you are a selected candidate, the hiring department will contact you to schedule a fingerprinting appointment.


Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.



Statement on Equity, Diversity, and Inclusion: At the City and County of San Francisco, we share a commitment to a diverse, inclusive and equitable community. Each member of our organization is responsible and accountable for what they say and do to make San Francisco an inclusive and equitable place to live and work by employing fair and just practices to and for all.


Licensure/Certification/Registration: Valid licensure/certification/registration as a requirement to perform the job must be kept current throughout length of employment. Failure to demonstrate/show proof of possession of required valid licensure/certification/registration may result in dismissal and/or termination of employment.


Note on Electronic Health Record (EHR): The Department of Public Health (DPH) is implementing a unified Electronic Health Record (EHR) system and DPH employees must demonstrate competency in the use of the system that is appropriate for their classification as a condition of employment.


Note on Personal Protective Equipment (PPE): Some positions in the Department of Public Health will require the use of personal protective equipment (PPE), including but not limited to gloves, gowns, eye and face protection, and face-fitting respirators. The requirement for the use of PPE may come on short or no notice. Facial hair or any condition that interferes with a face-fitting respirator’s seal (i.e. comes between the sealing surfaces of the respirator and the wearer’s bare skin) is not permitted when face-fitting respirators are worn, including during initial or periodic respirator fit-testing.


Employees who choose not to shave and do not have either American Disabilities Act (ADA) or Equal Employment Opportunity (EEO) Accommodations do not have the right to alternate work assignments or the option of using a loose-fitting Powered Air Purifying Respirator (PAPR) in place of a FaceFitting Respirator.


Medical Examination/Drug Testing: Prior to appointment, at the Department's expense, applicants may be required to take a tuberculosis (TB) screening test, a medical examination and/or drug test.


Terms of Announcement: Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at: www.jobaps.com/sf.


The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is ‘abuse of discretion’ or ‘no rational basis’ for establishing the position description, the minimum qualifications and/or the certification rule. Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director. Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date.


Copies of Application Documents: Applicants should keep copies of all documents submitted, as these will not be returned. http://www.sfdhr.org/index.aspx?page=20#copies.


Reasonable Accommodation Request: Applicants with disabilities who meet the minimum eligibility requirements for this announcement can find information on requesting ADA Accommodation at: http://www.sfdhr.org/index.aspx?page=20#applicantswithdisabilities .


General Information: Concerning City and County of San Francisco Employment Policies and Procedures can be obtained at: http://www.sfdhr.org/index.aspx?page=20.


Right to Work: All person entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States. http://www.sfdhr.org/index.aspx?page=20#identification


Veteran’s Preference: http://www.sfdhr.org/index.aspx?page=20veteranspreference


Seniority Credit in Promotional Exams: Information regarding seniority credit can be found at http://www.sfdhr.org/index.aspx?page=20#senioritycredit


Exam Type: CPE

Issued: January 7, 2021

Carol Isen

Acting Human Resources Director

Department of Human Resources

Recruitment No.: PBT-0923-108655

Department of Public Health

DPH/RW/(415) 554-2920

DHR Pos. No.: 01131752



All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.


For more information about benefits, please click here.

Click on a link below to apply for this position:

Fill out the Supplemental Questionnaire and Application NOW using the Internet.
View and print the Supplemental Questionnaire. This recruitment requires completion of a supplemental questionnaire. You may view and print the supplemental questionnaire here.

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