0923 Manager II - Assistant Chief of Main

Recruitment #PBT-0923-108295


This announcement has been amended on 12/28/2020 to extend the filing deadline for additional recruitment. Interested applicants are encouraged to file immediately as it may close at anytime but not before January 15, 2021. Applicants who previously applied need not reapply.

This is a Position Based Test administered in accordance with Civil Service Rule 111A.

About San Francisco Public Library
San Francisco Public Library (SFPL) is dedicated to providing free and equal access to information, knowledge, independent learning and the joys of reading for our diverse communities. The library system includes the architecturally significant Main Library in the city’s Civic Center, 27 neighborhood branch libraries, a partnership library within SFMOMA, two administrative buildings and four bookmobiles. With a collection of more than 3.7 million items, and circulation exceeding 11 million each year, SFPL serves more than 6 million visitors annually. The library system has extraordinary political and fiscal support that mandates an annual funding allocation from the city’s property tax revenues, resulting in a budget of $151.7 million in FY 21. With a strong budget, SFPL has approximately 900 employees committed to outstanding public service.

In June 2018, the Library was named Library of the Year by Gale/Library Journal for its active promotion of San Francisco’s values of inclusion, diversity, and equity and its ability to create programs and policies that support those democratic values. The library embraces its role as the most democratic of institutions, providing safe and welcoming facilities for all. Through a robust array of services and programs, the library places an emphasis on literacy and learning, digital inclusion, social justice, equity and healthy communities. To learn more about SFPL, please visit https://sfpl.org/

About the Assistant Chief of Main Position
The Assistant Chief of Main is an administrative level leadership position and a key member of the San Francisco Public Library’s management team. Reporting to the Chief of Main (COM), the Assistant Chief of Main (ACOM) works collaboratively with the COM and other Division Chiefs to contribute to the planning, organization and overall administration of the Library system including implementation of policies, services and innovations. This position assists in providing direct oversight and management of the Main Library division, which comprises public-facing service units on six floors of the building. The Assistant Chief of Main makes decisions which impact the daily operations and implementation of established procedures and policies of the Main Library and make recommendations requiring analysis of issues, new technology and/or additional resources. This position also works collaboratively with other Division Chiefs to coordinate budget preparation, expenditures monitoring and financial reporting for the Main Library.

Essential functions of the position include, but are not limited to:
• Assists in providing direct oversight and management of the Main Library division
• Supervises and provides direct daily support and guidance of assigned Main Floor Managers and TEAN Librarians;
• Coordinates Main Library personnel recruitment;
• Contributes to the development of policy recommendations and implementation of library policies and procedures;
• Evaluates procedures, identifies and analyzes problems and issues and implements new procedures of the assigned programs;
• Provides oversight and management of surveys and statistics for the Main Library; prepares reports, memoranda, and correspondence; and maintains statistical records;
• Provides support for the preparation and management of the division’s operating budget; monitors expenditures and financial reporting for the Main Library;
• Conducts presentations on the activities and programs of the Main Library;
• Administers programming resources and grants funded by the Friends of the San Francisco Public Library;
• Directs allocation of resources to achieve timely outcomes and measurable goals within budget; adjusts plans and programs to meet emerging or new programs, while continuing to address major departmental priorities;
• Serves as project lead for annual performance audits and assessments;
• Provides support to community engagement efforts;
• Represents the San Francisco Public Library at the local, regional, state and/or national level in collaborative networks;
• Works closely with library support groups including the Friends of the San Francisco Public Library and/or the Council of Neighborhood Libraries to leverage community support for library programs and services;
• Serves as Acting Chief of the Main Library as needed; and
• Performs other job-related duties as assigned.  

Minimum Qualifications

1. Possession of a Master’s Degree in library and information studies (e.g. MLS/MLIS) from a college or university program accredited by the American Library Association; AND

2. Five (5) years of increasingly responsible professional experience in a large urban library.

Note: One (1) year is equivalent to 2,000 hours worked. 2,000 hours of qualifying experience is based on a 40-hour work week.

Applicants must meet the minimum qualifications by the final filing date unless otherwise noted.

Desirable Qualifications
The stated desirable qualifications may be used to identify job finalists at the end of the selection process when candidates are referred for hiring.

• Two (2) years of the requisite professional experience include experience as a senior manager or library administrator with supervisory responsibilities.
• Strong management skills and leadership ability.
• Experience in supervising and developing professional Library staff.
• Excellent analytical skills in evaluating library programs and services; and resolving challenges creatively and strategically.
• Demonstrated ability to interact professionally and effectively with internal and external stakeholders in a highly diverse community.
• Proven ability to interact skillfully and tactfully with people at all levels of the organization, government agencies, and business representatives.
• High level communication skills with ability to engage the public and make connections with multiple constituencies through effective presentations.
• Experience in budget preparation and management.
• Passion for public service and delivering exemplary customer service.
• Comfort with technology and operating in a fast-paced environment.

The Ideal Candidate
The ideal candidate will be a senior level professional with varied in-depth experience in public library operations. The candidate should be knowledgeable about public library trends and forward-thinking vision for library services who is able to recognize challenges as opportunities for improvement and positive change. The candidate should demonstrate excellent interpersonal skills and proven leadership experience with a solid track record of collaborating with senior management. The successful candidate will be passionate about advocating the role of public library, and able to effectively articulate and advance the Library’s mission.

How To Apply

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process.

  • Select the PBT-0923-108295 job announcement
  • Select “Apply” and read and acknowledge the information
  • Select either “I am a New User” if you have not previously registered, or “I have Registered Previously”
  • Follow instructions on the screen

Computers are available for the public (from 8:00 a.m. to 5:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor, San Francisco.

In line with the Official Public Health Order to slow the spread of COVID-19, “shelter-in-place” has been issued for all San Francisco residents that is expected to be in effect until further notice. As a result, Department of Human Resources (DHR)’s office (located at 1 South Van Ness Avenue, 4th Floor, San Francisco, CA 94103) is currently closed to the general public. If you have any questions, please feel free to email the Human Resources Analyst listed on this announcement.

Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date.  Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter.  To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file.  Applicants should retain this confirmation email for their records.  Failure to receive this email means that the online application was not submitted or received.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline.  Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

Important: All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included in your application by the filing deadline. Failure to submit a complete and accurate application at the time of filing may result in your ineligibility for this recruitment. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Applicant must attach the following documents online through JobAps at time of application filing; however, resumes will NOT be accepted in lieu of a completed City and County of San Francisco application.

1. Resume (Upload through “Resume” tab)
2. Cover Letter (Upload through “Other Item” tab)

If you have any questions regarding this recruitment or application process, please contact the analyst, Vivian Yeung via e-mail at

Applicants may be required to submit verification of qualifying education and experience at any point in the application and/or departmental selection process. Written verification (proof) of qualifying experience must verify that the applicant meets the minimum qualifications stated on the announcement. Verification of qualifying experience must be on the employer’s letterhead, show the applicant’s name, dates of service, types of employment (part-time/full-time), job title(s), description of duties actually performed for each position, and must be signed by the employer. If the qualifying experience was performed on a part-time or as-needed basis, the total number of hours worked or average hours worked per week must also be included. Qualifying experience may be verified by performance evaluations showing duties performed. City and County employees will receive credit for the duties of the class to which appointed. Credit for experience obtained outside of the employee's class will only be allowed if recorded in accordance with the provisions of Civil Service Commission Rules. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at http://sfdhr.org/index.aspx?page=456.

NOTE: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

Selection Procedures

Minimum Qualification Supplemental Questionnaire (Weight: Qualifying): Candidates will be prompted to complete a Supplemental Questionnaire as part of the online employment application. This Minimum Qualification Supplemental Questionnaire is designed to obtain specific information regarding an applicant's experience in relation to the Minimum Qualifications for this position. Applicants must also complete the official application. It is essential that applicants provide complete information in identifying their education, experience and training. The Minimum Qualification Supplemental Questionnaire will be used to evaluate if the applicant possesses the required minimum qualifications.

Management Test Battery (Weight: 40%):
Candidates will be invited to participate in a computer-based examination designed to measure competencies in job-related areas which may include but not be limited to: Problem Solving; Leadership; Decision Making; Interpersonal skill; Human Resources Management; Team Building; Communication; Conflict Management and Process Improvement. For more information about this Management Test (and a suggested reading list) please visit: http://www.sfdhr.org/index.aspx?page=343

A passing score must be achieved on the Management Test Battery to continue in the selection process.

This is a standardized examination and, therefore, test questions and answers are not available for public inspection or review.

Scores attained on the Management Test Battery will be valid and 'banked' for three years, starting from the date of the examination. This means that, during this three-year time period, you will not be required to take the Management Test Battery. The Management Test Battery may be used for many other classes; therefore your test score may be applied to one or more of these classes if you choose to apply to future recruitments. If the selection process for the future announcement is held within one year of the date of this examination and it includes the Management Test Battery, your score will be automatically applied to that announcement. However, after one year, you have the option to either (a) apply your test score to the other announcement or (b) re-take the Management Test Battery. Re-testing is permitted no sooner than one year from the date of the examination and only in association with your eligibility for another announcement for which the Management Test Battery is used. Please note that, should you re-test, your re-test score would become your official score since it is the most recent.

Note: A passing score must be achieved on the Management Test Battery in order to continue in the selection process.

Training and Experience Supplemental Questionnaire (Weight 60%):
Candidates will be prompted to complete a Training and Experience Supplemental Questionnaire as part of the online application process. The Training and Experience Supplemental Questionnaire is designed to measure critical knowledge, skills and/or abilities needed to perform the essential functions of this position which may include but are not limited to: knowledge of management and administrative skills in Library operations; knowledge of budget development and administration; and personnel administration; ability to plan, coordinate and direct work of others; ability to deal tactfully and effectively with personnel at all levels and the general public; written communication ability, and other job-related areas. Responses to this Training and Experience Supplemental Questionnaire will be reviewed and scored by a panel of Subject Matter Experts.

Candidates who meet the minimum qualifications AND achieve a passing score in Management Test Battery will have their Training and Experience Supplemental Questionnaire rated and scored. All relevant experience, education and/or training must be on the Training and Experience Supplemental Questionnaire in order to be reviewed in the rating process. Responses to the Training and Experience Supplemental Questionnaire are subject to verification and shall be consistent with the information provided in your application.

Note: A passing score must be achieved on Training and Experience Supplemental Questionnaire in order to continue in the selection process.

IMPORTANT: Candidates must achieve a passing score on both Management Test Battery and Training and Experience Supplemental Questionnaire in order to be placed on the Eligible List/Score Report in rank order according to their final scores.

Additional Selection Processes: The hiring department may administer additional position-specific selection procedures prior to making final hiring decisions. Only those candidates whose qualifications most closely meet the needs of the Department will continue in the departmental selection process. Applicants who meet the minimum qualifications are not guaranteed to advance through all of the steps in the selection process.

Certification: The certification rule for the eligible list resulting from this examination will be Rule of the List

Eligible List/Score Report:
A confidential eligible list of applicant names that have passed the civil service examination process will be created, and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission.

The duration of the eligible list resulting from this examination process will be 12 months, and may be extended with the approval of the Human Resources Director.

Upon approval of the Human Resource Director (see Civil Service Rule 111A.26.5), the eligible list/score report resulting from this announcement may be used by other departments that also use this classification or a similar classification. To find other Departments which use this classification, please see https://sfdhr.org/sites/default/files/documents/Forms-Documents/Position-Count-by-Job-Codes.pdf.

Conviction History

As a selected candidate for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a selected candidate. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

  • Candidates for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
  • Candidates for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Having a conviction history does not automatically preclude you from a job with the City.

If you are a selected candidate, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.


Terms of Announcement: Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations.  Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at www.jobaps.com/sf.

The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is ‘abuse of discretion’ or ‘no rational basis’ for establishing the position description, the minimum qualifications and/or the certification rule.  Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director.  Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date.

Reasonable Accommodation Requests: Applicants with disabilities who meet the minimum eligibility requirements for this job announcement can find information on requesting a reasonable ADA Accommodation at: 

Information regarding requests for Veterans Preference can be found at: 

Seniority Credit in Promotional Exams: Information regarding seniority credit can be found at: http://www.sfdhr.org/index.aspx?page=20#senioritycredit

General Information concerning City and County of San Francisco Employment Policies and Procedures: Important Employment Information for the City and County of San Francisco can be obtained at http://sfdhr.org/information-about-hiring-process or hard copy at 1 South Van Ness Avenue, 4th Floor.

Copies of Application Documents: A
pplicants should keep copies of all documents submitted, as these will not be returned.

Right to Work: All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States.

Exam Type: CPE
Issued: December 9, 2020; Amended on 12/28/2020
Carol Isen
Acting Human Resources Director
Department of Human Resources
Recruitment ID Number: PBT-0923-108295 (Position# 01134433)


All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.


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