0923 Manager II, Communications Center Manager
|Department||Airport - San Francisco International|
|Date Opened||11/1/2019 09:00:00 AM|
|Filing Deadline||2/14/2020 5:00:00 PM|
|Salary||$55.95 - $71.41/hour; $9,698.00 - $12,378.00/month; $116,376.00 - $148,538.00/year|
|Job Type||Permanent PBT|
ANNOUNCEMENT HAS BEEN AMENDED TO ADD LANGUAGE ON COMPENSATION
ANNOUNCEMENT HAS BEEN AMENDED TO REFLECT CHANGES UNDER SELECTION PROCEDURES FROM SUPERVISORY TEST BATTERY EXAM TO BASIC SUPERVISORY EXAM
This is a Position Based Test administered in accordance with Civil Service Rule 111A.
Applicants are encouraged to apply as soon as possible as this announcement may close anytime after 5:00 p.m. on February 14, 2020.
SFO is a world-class, award-winning airport that serves nearly 58 million passengers annually. SFO offers nonstop flights to 51 international cities on 43 international carriers. The Bay Area's largest airport also connects nonstop with 86 U.S. cities on 12 domestic airlines.
SFO’s mission is to provide an exceptional airport in service to our communities, and its core values are safety and security, teamwork, excellence, and care. The airport is committed to redefining air travel by providing the highest level of service to our guests.
The Airport, an enterprise department of the City & County of San Francisco, has a workforce of approximately 1,700 City employees and strives to be a diverse, equitable, and inclusive employer. For more information, visit www.flysfo.com and watch this video about careers at SFO.
Under general direction, this position plans, leads and directs a 24 hours/7 days a week/365 days operation at the San Francisco International Airport (SFO) Public Safety Answering Point (PSAP) and Paging and Information Center including police, fire, and medical dispatch functions, airfield and maintenance dispatch, and public paging and information services; oversees and directs all functions and activities of the public safety/emergency communications services, including development and maintenance of operating standards, development of policies and procedures, and development and implementation of training program; responsible for inter-agency coordination and the administration of the section budget; and perform other duties as assigned.
The essential functions of this position include:
Directs Airport Communications staff regarding standards and requirements for the Communications Center and develops performance measures for the center.
Manages all functions of the Communications Center operation and is responsible for ensuring the efficient and effective operation of the section.
Directs and oversees the development and implementation of the unit’s administrative policies and procedures and standard operating procedures.
Oversees and directs the development, implementation, and evaluation of the training program for Airport Communications Center staff.
Collaborates/coordinates with Airport administration, other Airport division managers, and representatives of other City departments and public safety agencies to plan, develop and implement Airport emergency/disaster communications procedures.
Coordinates with Airport administration, other Airport division managers, representatives of other City departments and public safety agencies and other local, state and federal agencies in investigatory matters, serves as Communications liaison in such matters.
Directs research and report requirements on Communications Center operations and prepares and provides oral and written reports on Communications Center activities for senior Airport Management.
Develops and administers budget for the Airport Communications Center, including determining requirements and approving expenditures.
Evaluates and analyzes activities of the emergency services functions of the Communications Center and performs long range planning for emergency communications services at the Airport.
Represents the Airport with tenants and representatives of other sections, City department, outside agencies and organizations regarding Airport emergency services communications matter.
Represents the Communications Center section on all labor relations matters.
Directs and approves Communications Center section personnel activities, including selection, hiring, certification of performance evaluation reports, disciplinary matters and terminations.
As of December 28, 2019, the normal salary range is $116,376 to $148,538. Appointments above this range, up to $171,912 annually based on experience/qualifications, may be considered for a top candidate and require a special approval process.
Possession of a baccalaureate degree from an accredited college or university.
Five (5) years of professional experience in a municipal Public Safety Answering (PSAP) and/or large public safety communications center, with at least two (2) years of which must have been in a lead capacity directing and monitoring the work of others.
License and Certification
Possession of a valid Class C Driver’s License. A California license must be obtained prior to appointment. (Employees are required to maintain a satisfactory driving record.)
Note: The five (5) years of professional experience must have been obtained within the last seven (7) years.
Education Substitution: Additional experience as described above may be substituted for the required education on a year to year basis. One year (2000 hours) of additional qualifying work experience will be considered equivalent to 30 semester units/45 quarter units.
The stated desirable qualifications may be used to identify job finalists at the end of the selection process when candidates are referred to hiring.
- 2 years of supervisory/management experience overseeing at least 25 or more public safety dispatch center staff.
- Possess a valid P.O.S.T. Basic Dispatch Certificate.
- Excellent leadership skills and experience.
- Excellent oral and written communications skills.
- Excellent knowledge of various communications systems and new technologies.
- Knowledge of Airport operations safety and security regulations and issues.
- Ability to develop and administer the budget for the whole section.
Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.
One year full-time employment is equivalent to 2,000 hours (2,000 hours of qualifying work experience is based on a 40 hour work week). Any overtime hours that you work above 40 hours per week are not included in the calculation to determine full-time employment.
How To Apply
Applications for City and County of San Francisco jobs are only accepted through an online process. Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process.
- Select the desired job announcement
- Select “Apply” and read and acknowledge the information
- Select either “I am a New User” if you have not previously registered, or “I have Registered Previously”
- Follow instructions on the screen
Computers are available for the public (from 8:00 a.m. to 5:00 p.m. Monday through Friday) to file online applications in the lobby of the Department of Human Resources at 1 South Van Ness Avenue, 4th Floor, San Francisco, CA 94103, or the Airport Commission Human Resources office at 710 N. McDonnell Road, 3rd Floor, San Francisco, CA 94128.
Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com).
Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.
All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.
Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores. If you have any questions regarding this recruitment or application process, please contact the exam analyst, Nina Huey, by telephone at 650-821-2028, or by email at email@example.com.
Resumes may be attached to the application; however, resumes will not be accepted in lieu of a completed City and County of San Francisco application.
Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found here.
Verification of qualifying experience, when requested, must be documented on the employer's business letterhead and must include the name of the applicant, job title(s), dates of employment, description of job duties performed, and signature of the employer or the employer’s authorized representative. Experience claimed in self-employment will only be accepted if supported by documents verifying income, earnings, business license and experience comparable to minimum qualifications above. Copies of income tax papers or other documents listing occupation and total earnings must be submitted. Employees of the City and County of San Francisco may submit performance evaluations showing duties performed to verify qualifying City experience. City employees will receive credit for the duties of the class to which appointed. Credit for experience obtained outside of the employee's class will be allowed only if recorded in accordance with the provisions of Civil Service Commission Rules. Verification may be waived if impossible to obtain. The applicant must submit a signed statement explaining why verification cannot be obtained. Waiver requests will be considered on a case-by-case basis. Failure to provide the required verification, or request for waiver when requested may result in rejection of application.
Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco. Make sure your application and any attachments to the application submitted at the time of filing are complete and accurate and include details on all experience, education, training and other information that qualifies you for this recruitment. Failure to submit a complete and accurate application at the time of filing may result in your ineligibility for this recruitment or inability to receive full credit for scoring purposes. Any new information concerning work experience, education, training and other information that is submitted after the filing deadline may not be used for scoring or considered to determine whether you meet the minimum qualifications.
Minimum Qualification Supplemental Questionnaire (Weight: Qualifying)
Candidates will be prompted to complete a Supplemental Questionnaire as part of the online employment application. This Minimum Qualification Supplemental Questionnaire is designed to obtain specific information regarding an applicant's experience in relation to the Minimum Qualifications for this position. Applicants must also complete the official application. It is essential that applicants provide complete information in identifying their education, experience and training. The Minimum Qualification Supplemental Questionnaire will be used to evaluate if the applicant possesses the required minimum qualifications.
Basic Supervisory Exam (Weight: 50%)
Candidates will be administered a written multiple-choice examination that is designed to measure basic knowledge of various supervisory practices and procedures (e.g., directing, counseling, guiding, evaluating, disciplining, developing and training subordinates, delegation) as well as customer service and reading comprehension.
The Basic Supervisory Exam will be administered either on a computer or in paper format, depending on the size of the qualified applicant pool. Qualified applicants will be notified of the exam format in their exam appointment notification.
A passing score must be achieved on the Basic Supervisory Exam in order to continue in the selection process. This is a standardized examination, and, therefore, test questions and answers are not available for public inspection or review.
Scores attained on the Basic Supervisory Exam will be valid and 'banked' for three years, starting from the date of the examination. This means that, during this three-year time period, you will not be required to take this test again should you apply and be found eligible for a future announcement for which this particular test is used. Please note this test is used for other supervisory classes therefore your test score may be applied to one or more of these classes if you choose to apply to future recruitments. If the test for the future announcement is held within one year of the date of this examination, your score will be automatically applied to that announcement. However, after one year, you have the option to either (a) apply your test score to the other announcement or (b) re-take the test. Re-testing is permitted no sooner than one year from the date of the examination and only in association with your eligibility for another announcement for which this test is used. Please note that, should you re-test, your re-test score would become your official score since it is the most recent.
Supplemental Questionnaire Evaluation (Weight: 50%)
Candidates will be evaluated and scored based on the information provided in their job application, and supplemental questionnaire to determine their possession of the knowledge, skills, and abilities required for position 0923 Manager II, Communications Center Manager. All relevant experience, education and/or training must be on the application in order to be reviewed in the rating process.
A passing score on both the Basic Supervisory Exam and the Supplemental Questionnaire Evaluation must be achieved in order to be placed/ranked on the Eligible List.
Positions with the San Francisco Airport Commission that require security clearance prior to employment may be required to have a thorough background investigation to determine the candidate’s suitability for employment. The investigation includes a search into records held by the criminal justice system, credit reporting agencies, the Dept. of Motor Vehicles, as well as, contact with references, employers, and others who have knowledge of the candidate. Reasons for rejection based on this investigation may include, but not be limited to: applicable convictions, repeated or serious violations of the law, use of controlled substances and alcohol, inability to work well with co-workers, inability to accept supervision, inability to follow rules and regulations, falsification of application materials, and/or other relevant factors. Candidates may be required to undergo drug/alcohol screening and must clear Department of Justice and Federal Bureau of Investigation fingerprinting. The background investigation will also meet Transportation Security Administration requirements (TSA Section 1542.209). Per Civil Service Commission Rule Section 110.9.1, every applicant for an examination must possess and maintain the qualifications required by law and by the examination announcement for the examination. Failure to obtain and maintain security clearance may be basis for termination from employment with the Airport Commission.
Transportation Security Administration (TSA) Security Clearance
Candidates for employment with the San Francisco Airport Commission are required to undergo a criminal history record check, including FBI fingerprints, and Security Threat Assessment in order to determine eligibility for security clearance and may be required to undergo drug/alcohol screening. Per Civil Service Commission Rule Section 110.9.1, every applicant for an examination must possess and maintain the qualifications required by law and by the examination announcement for the examination. Failure to obtain and maintain security clearance may be basis for termination from employment with the Airport Commission.
This position requires that the incumbent be qualified for unescorted access to the San Francisco International Airport U.S. Customs Security Area. An application for a U.S. Customs Access Seal may be submitted to Customs ONLY after employment has commenced. Employment in this position requires that the incumbent submit an application for, successfully acquire and maintain a Customs Access Seal. Per Civil Service Commission Rule 110.9.1, every applicant must possess and maintain the qualifications required by law and by the examination announcement for this examination. Failure to acquire or maintain customs access, a requirement for this position, may be basis for termination from employment with the Airport Commission. Customs Access Seal requirements and procedures are located in the Code of Federal Regulations, Title 19, Part 122, Sections 181 or 189.
The certification rule for the eligible list resulting from this examination will be Rule of the List. Additional selection processes may be conducted by the hiring department prior to making final hiring decisions.
A confidential eligible list with names of candidates who have passed the civil service examination process will be created and used for certification purposes only. An examination score report will be established so interested parties can view the ranks, final scores, and number of eligible candidates. Applicant information, including names of candidates on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once that eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission.
The duration of the eligible list resulting from this examination process will be six months, and may be extended with the approval of the Human Resources Director.
Upon approval of the Human Resource Director (see Civil Service Rule 111A.26.5), the eligible list/score report resulting from this announcement may be used by other departments that also use this classification or a similar classification. To find other Departments that use this classification, please click here. Search that document by title or job code to see which departments use the classification.
As a finalist for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a finalist. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:
- Candidates applying for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
- Candidates applying for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.
Having a conviction history does not automatically preclude you from a job with the City. If you are selected as a finalist, the hiring department will contact you to schedule a fingerprinting appointment.
Disaster Service Workers
All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.
Reasonable Accommodation Request
Applicants with disabilities requiring reasonable accommodation for this examination can find information on requesting a reasonable accommodation here.
Seniority Credit in Promotional Exams
Information regarding seniority credit can be found here.
Information regarding requests for veteran’s preference can be found here.
Terms of the Announcement
Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at www.jobaps.com/sf. The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is ‘abuse of discretion’ or ‘no rational basis’ for establishing the position description, the minimum qualifications and/or the certification rule. Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director. Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date.
Copies of Application Documents
Applicants are advised to keep copies of all documents submitted. Submitted documents become a permanent part of the exam record and will not be returned. The hiring department may require applicants to submit the same documents and/or additional documents at a later date.
Right to Work
All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States.
General Information Concerning City and County of San Francisco Employment Policies and Procedures
Important employment information for the City and County of San Francisco can be obtained online here or hard copy at 1 South Van Ness Avenue, 4th Floor.
Exam Type: Combined Promotive & Entrance
Issued: 11/1/19; Amended: 1/13/2020; 1/31/2020
Human Resources Director
Department of Human Resources
Recruitment ID #: 098703
MCCP #: 27-176
All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.
For more information about benefits, please click here.