0923 Manager of Security Operations and Emergency Planning

Recruitment #PBT-0923-093803



Amended on May 1, 2019 to reflect the change made under Minimum Qualifications.

This is a Position Based Test administered in accordance with Civil Services Rule 111A

About San Francisco Public Library
The San Francisco Public Library (SFPL) was named the 2018 Library Journal/Gale Library of the Year and has been recognized as a top innovator by the Urban Libraries Council in establishing forward thinking, progressive approaches to library service. SFPL embraces its role as the most democratic of institutions, providing safe and welcoming facilities for all members of the community. Through a robust array of services and programs, the Library places an emphasis on literacy and learning, digital inclusion, social justice, equity, and healthy communities.

The library system includes the Main Library, an anchor institution in the City’s civic center, two administrative services buildings and twenty seven branch libraries that serve all neighborhoods throughout the city. With a collection of more than 3.5 million items, and circulation exceeding 10 million each year, the San Francisco Public Library serves over 6.5 million visitors annually. For more information about SFPL, visit https://sfpl.org/.

Position Description
The Library’s Manager of Security Operations and Emergency Planning is a key member of the Library’s leadership team and is responsible for oversight of security operations and emergency planning and response for the Library. Reporting to the Library’s Director of Facilities, this position plans, directs, and manages the staff and seven-day operations of the Library’s Security Operations to provide safety and security services to the public, staff, materials and Library assets at 30 Library locations. The Manager leads the comprehensive development and implementation of security, safety, and emergency preparedness policies and programs system-wide. The position consults and collaborates with Library Management and staff, and other stakeholders to define security needs; and will assess, recommend, coordinate, and implement security devices, programs, resources, plans, and/or procedures to meet the needs around security and emergency planning and response.

The Manager is responsible for emergency planning and response, including training, and exercising emergency planning functions across the Library system. The Library has a wide-ranged Emergency and Continuity of Operations Plan, for which the Manager is responsible, including continuously updating the plan to reflect current and emerging safety standards. The Manager will design and implement security emergency response plans and training for all library staff, including drills and exercises. The Manager is the Library’s designated Disaster Planning Coordinator (DPC), and is the Library’s liaison and representative with law enforcement; local, state and federal security, safety, disaster recovery, and emergency response agencies and departments; and the City’s Department of Emergency Management (DEM). The DPC’s work continuously with DEM to improve and update departmental emergency plans.

In addition to supervising and evaluating the activities of the Library Security Operations staff of 29.5 FTE, the position is responsible for leading work groups and/or committees on specific safety, security and emergency response projects or programs; developing and maintaining budgets for security projects, emergency preparedness training, planning and supplies; managing work orders and integrating and coordinating operations with the San Francisco Police Department and the San Francisco Sheriff’s Department to provide regularly scheduled police officers and deputy sheriffs for Library security coverage. The position also represents the Library and works collaboratively with other departments, including Emergency Management, Public Works, Recreation and Parks, and Public Health, among others.

Essential Job Duties and Responsibilities:
• Plans, directs, trains, and manages the staff and day-to-day operations of the Library Security Services to provide protection and security, seven days a week, 6:00 a.m. to 9:00 p.m., otherwise as needed, at 30 locations city-wide.
• Develops and implements comprehensive security, safety, and emergency preparedness policies and programs to safeguard the Library staff, visitors, materials and buildings and grounds.
• Responsible for system wide adherence to the Library’s safety and security policies and effectively represents the Library with representatives of a variety of City and outside agencies, diverse organizations and other libraries.
• Prepares budgets, monitors internal and work order expenditures, financial reporting and timesheets for Security Operations.
• Makes presentations on Library security matters to the Library Commission, management, staff, public, and other agencies.
• Plans and directs a comprehensive, on-going training program for all Security Operations personnel. Ensures that the security staff is trained and evaluated in regard to customer service.
• Ensures that security staff administer Library rules, regulations, policies and procedures, in a professional and effective manner.
• Advises Library administration as to “best practices” regarding emergency planning and security issues and collaborates with Library operations staff to define security needs.
• Coordinates security for all events, exhibits and daily operations in a manner which ensures the safety of the public, staff, materials and all libraries.
• Recommends and oversees planning, evaluation, enhancement, purchase and implementation of new and existing security systems and technology, such as security cameras and key card access systems, to meet the changing needs of library culture and operations.
• Maintains online Incident Tracker software system to record security incidents and creates reports for management and staff detailing security statistics and trends.
• Acts as security liaison to neighboring public and private agencies.
• Supervises system wide emergency and continuity of operations planning, exercises, and response.
• Conducts regular security and safety inspections, surveys/assessments, drills and training sessions to educate staff about security and emergency response procedures.
• Oversees the implementation, updating and testing of the library’s emergency and disaster preparedness programs, policies and procedures for the Library.
• Conducts and oversees thorough investigation and reporting of all accidents, injuries, fires, property theft or damage and other incidents at the Library. Ensures that all records and reports are properly distributed and archived.
• Reviews and improves Library disaster training exercises, readiness and resilience in returning to full service for the City after a disaster.
• Manages and trains emergency response teams.
• Conducts, coordinates, and documents administrative investigations.
• Chairs and directs activities of the Library’s Safety and Communications Task Force and provides staff with information as to the interpretation and application of security policies and procedures.

Minimum Qualifications

1. Possession of a baccalaureate degree from an accredited college or university in Public Safety, Emergency Management, Criminal Justice or a closely related field; AND

2. Five (5) years of experience in security, public safety, emergency response, and/or emergency planning.

May fully substitute education with additional years of qualifying experience mentioned in security, public safety, emergency response, and/or emergency planning. Thirty (30) semester units or forty-five (45) quarter units equal one year.

Note: One year full-time employment is equivalent to 2000 hours (2000 hours of qualifying work experience is based on a 40-hour work week). Any overtime hours that you work above forty (40) hours per week are not included in the calculation to determine full-time employment.

Special Condition:
The above minimum qualifications reflect special conditions associated with the position(s) to be filled. They may differ from the standard minimum qualifications associated with this classification.

• Possession of a valid California driver’s license – Class C.

Desirable Qualifications:
The stated desirable qualifications may be used to identify job finalists at the end of the selection process when candidates are referred for hiring.
• Two (2) of the 5 years of experience stated under Minimum Qualifications include verifiable supervisory experience.
• Three (3) years of experience supervising an operational security and/or law enforcement unit.

• Possession of a Bachelor or higher degree.

• Certified Protection Professional (CPP) or working toward a CPP certification.
• Proficiency with Microsoft Office suite – Excel, Access, Powerpoint, Word, Outlook.
• Ability to operate two-way radio, surveillance equipment and software, and access point (key card) equipment and software.
• Ability to complete ICS 100.

Applicants must meet the minimum qualifications requirements by the final filing date unless otherwise noted.

How To Apply

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process. 
    - Select the desired job announcement PBT-0923-093803
 - Select “Apply” and read and acknowledge the information
 - Select either “I am a New User” if you have not previously registered, or “I have Registered Previously”
 - Follow instructions on the screen
Computers are available for the public (from 8:00 a.m. to 5:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor, San Francisco.
Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org).
Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.
All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline. Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.
Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.
If you have any questions regarding this recruitment or application process, please contact the analyst, Meiyi Ouyang, by telephone at 415-437-4886, or by email at meiyi.ouyang@sfpl.org.

Selection Procedures

Minimum Qualification Supplemental Questionnaire: Candidates will be prompted to complete a Supplemental Questionnaire as part of the online employment application. This Minimum Qualification Supplemental Questionnaire is designed to obtain specific information regarding an applicant's experience in relation to the Minimum Qualification for this position. Applicants must also complete the official application. It is essential that applicants provide complete information in identifying their education, experience and training. The Minimum Qualification Supplemental Questionnaire will be used to evaluate if the applicant possesses the required minimum qualifications.
Supervisory Test Battery: (Weight: 40%)
Candidates will be invited to participate in a computer-based examination designed to measure competencies in job-related areas which may include but not be limited to: Problem Solving; Leadership; Decision Making; Interpersonal skill; Human Resources Management; Team Building; Communication & Conflict Management. For more information about this Supervisory Test (and a suggested reading list) please visit: http://www.sfdhr.org/index.aspx?page=325
A passing score must be achieved on the Supervisory Test Battery in order to continue in the selection process.
This is a standardized examination, and, therefore, test questions and answers are not available for public inspection or review.
Scores attained on the Supervisory Test Battery will be valid and 'banked' for three years, starting from the date of the examination. This means that, during this three-year time period, you will not be required to take the Supervisory Test Battery. The Supervisory Test Battery may be used for many other classes; therefore your test score may be applied to one or more of these classes if you choose to apply to future recruitments. If the selection process for the future announcement is held within one year of the date of this examination and it includes the Supervisory Test Battery, your score will be automatically applied to that announcement, However, after one year, you have the option to either (a) apply your test score to the other announcement or (b) re-take the Supervisory Test Battery. Re-testing is permitted no sooner than one year from the date of the examination and only in association with your eligibility for another announcement for which the Supervisory Test Battery is used. Please note that, should you re-test, your re-test score would become your official score since it is the most recent.
Supplemental Questionnaire Evaluation: (Weight: 60%)
Applicants will be prompted to complete the Supplemental Questionnaire as part of the online employment application. The purpose of the Supplemental Questionnaire is to collect information regarding the applicants' education and/or experience as it relates to the minimum qualifications. All applicants must complete the Supplemental Questionnaire Evaluation in order to continue in the selection process. All applicants’ responses to the Supplemental Questionnaire are subject to verification. Only those applicants who pass the Supervisory Test Battery will receive a score on the Supplemental Questionnaire Evaluation.
Note: A passing score must be achieved on all examination components in order to be placed/ranked on the resulting Score Report. Candidates will be placed on the Score Report in rank order according to their final score.
Eligible List/Score Report:
A confidential eligible list of applicant names that have passed the civil service examination process will be created, and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission.
The duration of the eligible list resulting from this examination process will be six (6) months, and may be extended with the approval of the Human Resources Director.
Upon approval of the Human Resource Director (see Civil Service Rule 111A.26.5), the eligible list/score report resulting from this announcement may be used by other departments that also use this classification or a similar classification. To find other Departments which use this classification, please see https://sfdhr.org/sites/default/files/documents/ASO-Level-Chart.pdf?documentID=21246.
The certification rule for the eligible list resulting from this examination will be Rule of the List Scores. Additional selection processes may be conducted by the hiring department prior to making final hiring decisions.

Conviction History

As a selected candidate for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a selected candidate. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

  • Candidates for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
  • Candidates for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Having a conviction history does not automatically preclude you from a job with the City.

If you are a selected candidate, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.


Applicants with disabilities who meet the minimum eligibility requirements for this job announcement can find information on requesting a reasonable ADA Accommodation at: 

Information regarding requests for Veterans Preference can be found at: 

Information regarding seniority credit can be found at: http://www.sfdhr.org/index.aspx?page=20#senioritycredit

General Information concerning City and County of San Francisco Employment Policies and Procedures:
Important Employment Information for the City and County of San Francisco can be obtained at http://sfdhr.org/information-about-hiring-process or hard copy at 1 South Van Ness Avenue, 4th Floor.

Copies of Application Documents:
Applicants should keep copies of all documents submitted, as these will not be returned.

Right to Work:
All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States.

Terms of Announcement:
Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at www.jobaps.com/sf.

The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is ‘abuse of discretion’ or ‘no rational basis’ for establishing the position description, the minimum qualifications and/or the certification rule. Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director. Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date.

Exam Type: CPE
Issued: April 15, 2019
Micki Callahan
Human Resources Director
Department of Human Resources
Recruitment ID Number: 093803


All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.


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