0923 Manager II, Operations Manager, Health Information Services

Recruitment #PBT-0923-074328




0923 Manager II

 Operations Manager, Health Information Services

Applicants are encouraged to file immediately as this recruitment may close at any time, but no earlier than May 12, 2017.

This is a Position-Based Test conducted in accordance with Civil Service Rule 111A.


Zuckerberg San Francisco General Hospital and Trauma Center (ZSFG), an acute care hospital within the San Francisco Health Network, is owned and operated by the City and County of San Francisco’s (CCSF) Department of Public Health (DPH). ZSFG is the only Level 1 Trauma Center and it serves 1.5 million residents of San Francisco and northern San Mateo County. The hospital provides the community with a complete range of emergency, trauma, inpatient, primary care, specialized medical and surgical services, as well as diagnostic and rehabilitation services. The hospital also provides a full complement of mental health care services including psychiatric emergency services, inpatient psychiatric care, rehabilitation, and post-hospitalization care. ZSFG’s mission is to provide quality healthcare and trauma services with compassion and respect.

Under administrative direction of the ZSFG Director of Health Information Services (HIS), the 0923 Manager II – Operations Manager, HIS manages the activities of the Health Information Department related to the development, implementation and maintenance of health information in compliance with federal and state laws and generally accepted HIS best practices; oversees activities related to documentation storage, imaging, release of information, transcription and health data analysis; oversees complex operational activities and/or projects, planning, monitoring, executing, and evaluating Health Information Service infrastructure ( a hybrid electronic environment); trains and evaluates the activities of personnel; participates in budget development by providing detailed justification for proposals or initiatives; prepares reports, memorandums, and correspondence, and maintains statistical records; directs the allocation of resources to achieve timely outcomes and measurable goals within budget; assists in developing and implementing operational policies for efficient operations.

The 0923 Manager II – Operations Manager, HIS performs the following essential job functions:
• In concert with Utilization Management (UM),  Patient Financial Services (PFS), and HIM Department supervisors and managers, organizes and prioritizes all work to ensure that records are coded in timeframes that will assure compliance with regulatory requirements;
• Provides leadership and direction to multiple system-wide functions of the HIS department including Data Management, Master Patient Index, E-Forms, Autofax and Transcription Services;
• Prioritizes functions, and monitors productivity tactfully and strategically;
• Oversees the development and execution of contract terms with independent contractors and vendors and ensures contractual compliance and quality of service delivery;
• Manages workflow change to prevent back logs and maintain policies and procedures related to key indicators, processing and currency of data;
• Performs ongoing peer review of select inpatient and outpatient cases to ensure correct reimbursement for all hospital coding compliance;
• Participates in quality improvement peer review for electronic HIS systems for data abstraction;
• Conducts training and in-service education for assigned staff and serves as an expert on Health Information Service systems, issues and projects;
• Supports staff with effective recruitment, hiring, mentoring, and counseling;
• Provides strategic planning of operations to support organizational business development/strategic planning, decision support, outcomes analysis, information exchange, comparative data analyses, resource allocation, credentialing and health policy decisions;
• Directs the activities of the Data Management function for the HIS department;
• Participates in monitoring, evaluating, educating and improving the quality of health information. Identifies problems, tracks trends, and initiates actions to improve performance towards achieving departmental standards;
• Ensures accountability for data quality with appropriate staff. Identifies education and training needs concerning the relationship of health record entries and health record management to data quality, information integrity, patient outcomes, and business success of the organization, and ensures the development and implementation of appropriate training programs; AND
• Oversees the maintenance of data integrity and quality through system management activities by Ensuring data integrity is abstracted and mapping consistent with guidelines outlined by Joint Commission (JC), Office of Statewide Health Planning and Development (OSHPD), and Centers for Medicare and Medicaid Services(CMS), department policy.

The 0923 Manager II – Operations Manager, HIS also performs related duties as required.

Compensation and Benefits:
The normal annual salary range is $105,456 to $134,576. Appointment above the maximum of the normal range, may be considered based on documented and substantiated recruitment and retention issues or exceptional skills. A special approval process is necessary for appointment above the normal salary range.

In addition to a competitive salary, the City and County of San Francisco offers flexible benefit plans with pre-tax elections which include: medical and dental insurance; retirement plan; deferred compensation plan; Social Security; long-term disability plan; life insurance; management training program; eleven (11) paid holidays annually; five (5) floating holidays; depending on years of service, ten (10), fifteen (15), or twenty (20) vacation days annually; and may earn up to 100 hours paid administrative leave annually.



Minimum Qualifications

1. Possession of a Bachelor’s degree in Health Information Management, Business Administration, Public Health Administration or a closely related degree; AND
2. Five (5) years (equivalent to 10,000 hours) of professional experience overseeing the performance and operation of Health Information Services; AND
3. Possession of at least one (1) of the following valid certificates from the American Health Information Management Association (A.H.I.M.A.):
• Registered Health Information Administrator (R.H.I.A.)
• Registered Health Information Technician (R.H.I.T.)

Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.

Desirable Qualifications:

The stated desirable qualifications may be used to identify job finalists at the end of the selection process when candidates are referred for hiring.

  • Understanding of health information operations in support of regulatory, compliance, accreditation, licensure, and quality requirements in provision of health care services
  • Two (2) years supervisory experience
  • Direct experience with eHR systems such as Siemens, Cerner, EPIC
  • Knowledge and proven ability to manage health information applications such as 3M Softmed; Nuance Clinegrity 360; Nuance Transcription
  • Strong leadership, project management, communication skills, and problem solving abilities
  • Knowledge of industry standards of medical records workflow, and best practices around clinical and document management
  • Experience collaborating with medical staff, nursing, allied health care providers, hospital administration, and non-clinical departments
  • Ability to teach or train adult-learners
  • Strong change management skills
  • Using qualitative and quantitative data to prioritize initiatives
  • Demonstrates world class care in alignment with ZSFG's caring framework, ICARE (I-Introduce, C-Connect, A-Ask, R-Respond, E-Exit.

Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

Verification of required education typically must be a photocopy of the degree or transcript from an accredited college or university.
Verification of required work experience typically must be on the employer’s letterhead, and must include the applicant’s name, job title, description of job duties, dates of employment, hours per week, and signature of the employer, supervisor, or appropriate representative. City and County of San Francisco (CCSF) employees do not need to submit verification of their City employment, but must submit written verification of outside experience. CCSF employees will not receive credit for experience obtained outside of their classification unless recorded in accordance with the provisions of the Civil Service Rule 110.9.1/111A.11.2.
Verification of required licensure/certification typically must be a photocopy of the license/certificate including the name of the issuing agency as well as the name of the license/certificate holder, license/certificate number, and expiration date.

How To Apply

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process.

  • Select the desired job announcement
  • Select “Apply” and read and acknowledge the information
  • Select either “I am a New User” if you have not previously registered, or “I have Registered Previously”
  • Follow instructions on the screen

Computers are available for the public (from 8:00 a.m. to 5:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor, San Francisco.

Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date.  Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter.  To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file.  Applicants should retain this confirmation email for their records.  Failure to receive this email means that the online application was not submitted or received.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline.  Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

If you have any questions regarding this recruitment or application process, please contact the exam analyst, Karrie Johnson, by telephone at 415.554.2919, or by email at karrie.johnson@sfdph.org.


Selection Procedures

Supervisory Test Battery: (Weight: 100%)

Candidates will be invited to participate in a computer-based examination designed to measure competencies in job-related areas which may include but not be limited to: Problem Solving; Leadership; Decision Making; Interpersonal skill; Human Resources Management; Team Building; Communication & Conflict Management. For more information about this Supervisory Test (and a suggested reading list) please visit: http://www.sfdhr.org/index.aspx?page=325

A passing score must be achieved on the Supervisory Test Battery in order to continue in the selection process.

This is a standardized examination, and, therefore, test questions and answers are not available for public inspection or review.

Scores attained on the Supervisory Test Battery will be valid and 'banked' for three years, starting from the date of the examination. This means that, during this three-year time period, you will not be required to take the Supervisory Test Battery. The Supervisory Test Battery may be used for many other classes; therefore your test score may be applied to one or more of these classes if you choose to apply to future recruitments. If the selection process for the future announcement is held within one year of the date of this examination and it includes the Supervisory Test Battery, your score will be automatically applied to that announcement, However, after one year, you have the option to either (a) apply your test score to the other announcement or (b) re-take the Supervisory Test Battery. Re-testing is permitted no sooner than one year from the date of the examination and only in association with your eligibility for another announcement for which the Supervisory Test Battery is used. Please note that, should you re-test, your re-test score would become your official score since it is the most recent.


The certification rule for the eligible list resulting from this examination will be Rule of the List.  Additional selection processes may be conducted by the hiring department prior to making final hiring decisions.

Eligible List:
The eligible list resulting from this examination is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission.

The duration of the eligible list resulting from this examination process will be six (6)months, and may be extended with the approval of the Human Resources Director.

Upon approval of the Human Resource Director (see Civil Service Rule 111A.26.5), the eligible list resulting from this announcement may be used by other departments that also use this classification or a similar classification.  To find other Departments which use this classification, please see http://www.sfdhr.org/Modules/ShowDocument.aspx?documentID=21246. Search that document by title or job code to see which departments use the classification.

Conviction History

As a finalist for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a finalist. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

  • Candidates applying for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
  • Candidates applying for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Having a conviction history does not automatically preclude you from a job with the City.

If you are selected as a finalist, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.


Valid licensure/certification/registration as a requirement to perform the job must be kept current throughout duration of employment. Failure to demonstrate/show proof of possession of required valid licensure/certification/registration may result in dismissal and/or termination of employment.

Note on Electronic Health Record (EHR): The Department of Public Health (DPH) is implementing a unified Electronic Health Record (EHR) system and DPH employees must demonstrate competency in the use of the system that is appropriate for their classification as a condition of employment.

Note on Personal Protective Equipment (PPE):
Some positions in the Department of Public Health will require the use of personal protective equipment (PPE), including but not limited to gloves, gowns, eye and face protection, and face-fitting respirators. The requirement for the use of PPE may come on short or no notice. Facial hair or any condition that interferes with a face-fitting respirator’s seal (i.e. comes between the sealing surfaces of the respirator and the wearer’s bare skin) is not permitted when face-fitting respirators are worn, including during initial or periodic respirator fit-testing.

Employees who choose not to shave and do not have either American Disabilities Act (ADA) or Equal Employment Opportunity (EEO) Accommodations do not have the right to alternate work assignments or the option of using a loose-fitting Powered Air Purifying Respirator (PAPR) in place of a FaceFitting Respirator.

Medical Examination:
Prior to appointment, at the Department’s expense, applicants may be required to take a tuberculosis (TB) screening test, medical examination, and/or drug test.

Terms of Announcement:

Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations.  Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at www.jobaps.com/sf.


The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is ‘abuse of discretion’ or ‘no rational basis’ for establishing the position description, the minimum qualifications and/or the certification rule.  Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director.  Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date.


General Information concerning City and County of San Francisco Employment Policies and Procedures:
Important Employment Information for the City and County of San Francisco can be obtained at http://sfdhr.org/information-about-hiring-process or hard copy at 1 South Van Ness Avenue, 4th Floor.

Copies of Application Documents:
Applicants should keep copies of all documents submitted, as these will not be returned.

Right to Work:
All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States.



Applicants with disabilities who meet the minimum eligibility requirements for this job announcement can find information on requesting a reasonable ADA Accommodation at: 

Information regarding requests for Veterans Preference can be found at: 

Seniority Credit in Promotional Exams: 
Information regarding seniority credit can be found at:


Exam Type: CPE
Issued:  April 14, 2017
Micki  Callahan
Human Resources Director
Department of Human Resources
Recruitment ID Number: PBT-0923-074328
DPH/KJ/415.554.2919 (#01131752), MCCP #81-258)


All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.


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