0922 Manager I- Communications Manager

Recruitment #PBT-0922-110141

Introduction


0922 Manager I- Communications Manager

San Francisco Department of Public Health


** Interested applicants are encouraged to apply immediately as this recruitment may close at any time but no sooner than May 7, 2021.**


This is a Position-Based Test conducted in accordance with Civil Service Rule 111A. 


LOCATION: San Francisco Department of Public Health (DPH), 101 Grove Street, San Francisco, Ca, 94102.

POSITION DESCRIPTION:

Under general direction of the San Francisco Department of Public Health's Director of Communications, the Communications Manager directs and executes programs to inform and engage internal and external audiences with respect to the activities and objectives of the Department of Public Health’s citywide COVID-19 response and the DPH Behavioral Health Services division. The manager will process and manage information from these divisions to support and strengthen the city’s comprehensive system of mental health and substance use care for Medi-Cal, Healthy San Francisco, and uninsured patients. The Communications Manager will work to support and improve public health information as a part of the citywide COVID-19 response. 

The 0922 Manager I – Communications Manager performs the following essential job functions: 

  • Manages and implements communications programs or projects of behavioral health services; coordinates and monitors the work of consultants and contractors working for the department; works with other managers and staff to evaluate and implement goals, responsibilities, policies, and procedures of the division.
  • Manages and implements communications programs or projects related to the COVID-19 pandemic; supervises and evaluates personnel, coordinates, and monitors the work of consultants and contractors working for the department; works with other managers and staff to evaluate and implement goals, responsibilities, policies, and procedures of the division.
  • Monitors the work of and coaches subordinates to improve performance.
  • Collaborates closely across the city with communications leaders and program staff from other departments, including but not limited to the Mayor’s Office, Department of Emergency Management, Human Services Agency, Department of Homelessness and Supportive Housing and the Police Department.
  • Evaluates procedures, identifies and analyzes problems and issues and may implement and document new procedures of the assigned section/program.
  • Participates in budget development by providing detailed justification and persuasive arguments for proposals or initiatives.
  • Assists in developing and implementing operational policies to ensure the effective and efficient operation of behavioral health services' internal and external communications.

The 0922 Manager I – Communications Manager performs other related duties as assigned/required.

COMPENSATION AND BENEFITS: The normal annual salary range is $111,618 - $142,506. Appointment above the maximum of the normal range may be considered based on documented and substantiated recruitment and retention issues or exceptional skills. A special approval process is necessary for appointment above the normal salary range. For additional information about the City's benefits package, please visit: Municipal Executives' Association Benefit Summary.

Other outstanding benefits offered with this position include:

  • Medical, Dental, and Life Insurance; Long-term Disability Plan; Flexible Spending Accounts.
  • Municipal Executives Flexible Credits Defined Retirement Plan.
  • Deferred Compensation; and Social Security.
  • Paid Management Training Program; Wellness Program.
  • Vacation/Holiday/Sick Time; and Administrative Leave.

Minimum Qualifications

  1. EDUCATION: Possession of a Bachelor’s degree from an accredited college or university; AND
  2. EXPERIENCE: Three (3) years of professional experience in communications, public health, communicable disease response, and/or behavioral health. 

One year of full-time employment is equivalent to 2,000 hours (2,000 hours of qualifying work experience is based on a 40-hour work week). Any overtime hours that you work above 40 hours per week are not included in the calculation to determine full-time employment.

Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted. 

Desirable Qualifications:

The stated desirable qualifications may be used to identify job finalists at the end of the selection process when candidates are referred for hiring.

  • Communications experience in a fast paced, diverse, complex, and deadline driven environment (crisis communications).
  • Previous experience with media.
  • Previous experience with government.
  • Familiarity with public health programs.
  • Knowledge of issues facing various population groups in an ethnically diverse and multi-cultural community.
  • Diplomatic and politically astute to understand and navigate local issues and social politics.
  • Desire and commitment to lead and participate in anti-racism, racial justice, and equity work, along with the commitment and fortitude to push and drive change in these areas.
  • Familiarity with a variety of social media platforms.
  • Excellent writing and communications skills. 
  • Strong critical thinking and analytical skills.
  • Collaborative work style.
Verification of Experiencehttp://sfdhr.org/getting-job#verification

Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process.

Verification of EducationIf education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at http://sfdhr.org/how-verify-education-requirements

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

How To Apply

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process.

  • Select the desired job announcement.
  • Select “Apply” and read and acknowledge the information.
  • Select either “I am a New User” if you have not previously registered, or “I have Registered Previously”.
  • Follow instructions on the screen

In line with the Official Public Health Order to slow the spread of COVID-19, “shelter-in-place” has been issued for all San Francisco residents that is expected to be in effect until further notice. As a result, Department of Human Resources (DHR)’s office (located at 1 South Van Ness Avenue, 4th Floor, San Francisco, CA 94103) is currently closed to the general public. If you have any questions, please feel free to email the Human Resources Analyst listed on this announcement.

Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date.  Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter.  To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline.  Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

If you have any questions regarding this recruitment or application process, please contact the exam analyst, Margarita Gonzalez Diaz, by telephone at (415) 554-2921, or by email at Margarita.gonzalez-diaz@sfdph.org.

Selection Procedures

MINIMUM QUALIFICATION SUPPLEMENTAL QUESTIONNAIRE (WEIGHT: QUALIFYING): 
Candidates will be prompted to complete a Supplemental Questionnaire as part of the online employment application. This Minimum Qualification Supplemental Questionnaire is designed to obtain specific information regarding an applicant's experience in relation to the Minimum Qualifications for this position. Applicants must also complete the official application. It is essential that applicants provide complete information in identifying their education, experience and training. The Minimum Qualification Supplemental Questionnaire will be used to evaluate if the applicant possesses the required minimum qualifications.

SUPERVISORY TEST BATTERY (WEIGHT: 50%)
Candidates will be invited to participate in a computer-based examination designed to measure competencies in job-related areas which may include but not be limited to: Problem Solving; Leadership; Decision Making; Interpersonal skill; Human Resources Management; Team Building; Communication & Conflict Management. For more information about this Supervisory Test (and a suggested reading list) please visit: http://www.sfdhr.org/index.aspx?page=325

A passing score must be achieved on the Supervisory Test Battery in order to continue in the selection process.

This is a standardized examination, and, therefore, test questions and answers are not available for public inspection or review.

Scores attained on the Supervisory Test Battery will be valid and 'banked' for three years, starting from the date of the examination. This means that, during this three-year time period, you will not be required to take the Supervisory Test Battery. The Supervisory Test Battery may be used for many other classes; therefore your test score may be applied to one or more of these classes if you choose to apply to future recruitments. If the selection process for the future announcement is held within one year of the date of this examination and it includes the Supervisory Test Battery, your score will be automatically applied to that announcement, However, after one year, you have the option to either (a) apply your test score to the other announcement or (b) re-take the Supervisory Test Battery. Re-testing is permitted no sooner than one year from the date of the examination and only in association with your eligibility for another announcement for which the Supervisory Test Battery is used. Please note that, should you re-test, your re-test score would become your official score since it is the most recent.

WRITTEN EXAMINATION (WEIGHT: 50%)
Candidates will be tested to determine their relative knowledge, ability and skill levels in job-related areas. These areas may include but not be limited to: Ability to manage, administer, and/or coordinate complex operational programs; ability to plan, coordinate, and direct work of subordinates and consultants/contractors; knowledge of problem solving tactics; ability to recommend appropriate solutions; ability to gather information, analyze data, and report out; and the ability to tactfully and effectively deal with personnel and the general public.

ELIGIBLE LIST:
The eligible list resulting from this examination is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission.

The duration of the eligible list resulting from this examination process will be of twelve (12) months, and may be extended with the approval of the Human Resources Director.

Upon approval of the Human Resource Director (see Civil Service Rule 111A.26.5), the eligible list resulting from this announcement may be used by other departments that also use this classification or a similar classification. To find other Departments which use this classification, please see http://www.sfdhr.org/Modules/ShowDocument.aspx?documentID=21246Search that document by title or job code to see which departments use the classification.

CERTIFICATION:
The certification rule for the eligible list resulting from this examination will be Rule of the List. Additional selection processes may be conducted by the hiring department prior to making final hiring decisions.

Conviction History

As a selected candidate for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a selected candidate. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

  • Candidates for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
  • Candidates for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Having a conviction history does not automatically preclude you from a job with the City.

If you are a selected candidate, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

Conclusion

Statement on Equity, Diversity, and Inclusion: At the City and County of San Francisco, we share a commitment to a diverse, inclusive and equitable community. Each member of our organization is responsible and accountable for what they say and do to make San Francisco an inclusive and equitable place to live and work by employing fair and just practices to and for all.

Note on ICARE:  Willingness to uphold/abide by ZSFG’s ICARE (I-Introduce, C-Connect, A-Ask, R-Respond, E-Exit) philosophy for employee and patient interactions: https://zuckerbergsanfranciscogeneral.org/about-us/.

Note on Electronic Health Record (EHR): The Department of Public Health (DPH) is implementing a unified Electronic Health Record (EHR) system and DPH employees must demonstrate competency in the use of the system that is appropriate for their classification as a condition of employment.

Note on Personal Protective Equipment (PPE): Some positions in the Department of Public Health will require the use of personal protective equipment (PPE), including but not limited to gloves, gowns, eye and face protection, and face-fitting respirators. The requirement for the use of PPE may come on short or no notice. Facial hair or any condition that interferes with a face-fitting respirator’s seal (i.e. comes between the sealing surfaces of the respirator and the wearer’s bare skin) is not permitted when face-fitting respirators are worn, including during initial or periodic respirator fit-testing.

Employees who choose not to shave and do not have either American Disabilities Act (ADA) or Equal Employment Opportunity (EEO) Accommodations do not have the right to alternate work assignments or the option of using a loose-fitting Powered Air Purifying Respirator (PAPR) in place of a FaceFitting Respirator.

Medical Examination/Drug Testing:

Prior to appointment, at the Department's expense, applicants may be required to take a tuberculosis (TB) screening test, a medical examination and/or drug test. 

General Information concerning City and County of San Francisco Employment Policies and Procedures can be found athttp://www.sfdhr.org/index.aspx?page=20

Copies of Application Documentshttp://sfdhr.org/getting-job#copies

Right to Work: http://sfdhr.org/getting-job#identification

Information on requesting a reasonable ADA Accommodation 

http://www.sfdhr.org/index.aspx?page=20#applicantswithdisabilities  

Veteran’s Preference: Information regarding requests for veterans preference can be found at: 


Exam Type: CPE
Issued: April 23, 2021
Carol Isen
Human Resources Director
Department of Human Resources
Recruitment ID Number: PBT-0922-110141
DPH/MGD/415-554-2921
POS#: 01137744 (MCCP: #081-289)

Benefits

All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.



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