0922 Manager I

Assistant Compliance Director

Recruitment #PBT-0922-109983


(Clerically amended 3/2/21)

In line with the Official Public Health Order to slow the spread of COVID-19, the City’s Department of Human Resources office (located at 1 South Van Ness Avenue, 4th Floor, San Francisco, CA 94103) is currently closed to the public. If you have any questions, please email the Senior Human Resources Analyst listed on this announcement.



This is a Position-Based Test (PBT) conducted in accordance with Civil Service Rule 111A.



The position is located at the San Francisco Office of the Treasurer & Tax Collector.



The Office of the Treasurer & Tax Collector serves as the banker, tax collector, collection agent, and investment officer for San Francisco's government, the only combined City and County in the State of California. The Treasurer, an elective office created by the City Charter in 1850, supervises a department of ten sections that collect over 12 Billion dollars annually.


Under the direction of the 0933 Manager V – Director of Compliance and Audits, this leadership position is responsible for assisting in managing Compliance units, which comprises a staff of seven first-line supervisors and over thirty staff. The 0922 Manager I will supervise Compliance supervisors and perform the following essential duties:

Essential Duties:

1. OPERATIONS MANAGEMENT: Works closely with the Compliance Director and other managers to manage, plan, organize and direct the daily operations of the section; implements policies, procedures, performance metrics; and evaluates changes to improve operational efficacy.

2. PERSONNEL MANAGEMENT: Directs the allocation of resources to achieve goals and meet performance expectations, team building, and staff development; manages various personnel issues, including interviewing candidates, counseling on performance, and recommending disciplinary actions.

3. PROJECT MANAGEMENT: Tracks and manages technology and business process projects of varying complexity and oversees the full implementation, including drafting scopes of work, project plans, testing plans (i.e., use cases and desired/expected results), role assignments, cost estimates, timelines, progress reports, and comprehensive training manuals; anticipates challenges, assesses risks and/or critical impacts; proactively adjusts timelines and reprioritizes project goals and deadlines, as needed.

4. PRODUCTION ANALYSIS AND REPORTING: Performs comprehensive analyses on compliance data and provides concise reports, including but not limited to case closure rate, outreach efficacy, and team productivity; disseminates and articulates data in a concise and relatable manner; maintains all supporting documentation to support the data provided.

5. TEAM COLLABORATION: Collaborates with the Compliance and Audit section leadership team, interdepartmental business sections, other City agency stakeholders, and/or vendors to resolve complex issues, projects, and business process implementation to improve organizational effectiveness and high-value customer service.  

6. COMMUNICATIONS (WRITTEN AND ORAL): Speaks and interacts with people authoritatively, in a precise, understandable, and courteous manner, using appropriate terminology, demonstrating personal concern for the individual and sensitivity to personal differences, establishes rapport and persuasion in dealing with management, co-workers, taxpayers, and the general public to explain technical information related to billing and collections; maintains a professional manner and demeanor when dealing with difficult people; writes clearly and effectively to document and preserve appropriate, clear and accurate records, emails, memos, letters, and narrative reports; tailors communications to an audience (including taxpayers and their representatives).

Minimum Qualifications

The Minimum Qualification guidelines for management classifications can be referenced here. Please note, additional qualifications (i.e., desirable qualifications) may apply to a particular position and will be stated on the exam/job announcement.

EDUCATION: Bachelor’s degree; AND

EXPERIENCE: Three (3) years of professional experience in tax administration or compliance.


Education: May substitute up to two (2) years of education for Bachelor of Art degrees with additional years of relevant professional experience.

Experience: Possession of a graduate degree in Business Administration, Public Administration, Change Management, or relevant field may substitute for one (1) year of the required professional experience.

Desirable Qualifications:

The ideal candidate will be experienced and have demonstrated success in the following areas:

· Experience successfully supervising, managing, or leading a team of employees;

· Experience successfully implementing tax compliance approaches that increase productivity and yield; expertise in tax compliance includes local, state and federal laws and regulations, modern practices, strategies, and techniques specific to types of tax compliance.

· Experience navigating and improving computer software and databases related to compliance (e.g., customer relationship management system, billing system);

· Experience collaborating with colleagues within the department to provide overall organizational effectiveness and high-value customer service;

· Excellent written and oral communication skills;

· Experience with complicated reporting and analysis on case closure rate, outreach efficacy, and team productivity, utilizing proper research and data methods and techniques.

The stated desirable qualifications may be used to identify job finalists at the end of the selection process when candidates are referred for hiring.



Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found here.

Verification of qualifying experience, when requested, must be documented on the employer's business letterhead and must include the name of the applicant, job title(s), dates of employment, description of job duties performed, and signature of the employer or the employer’s authorized representative. Experience claimed in self-employment will only be accepted if supported by documents verifying income, earnings, business license and experience comparable to minimum qualifications above. Copies of income tax papers or other documents listing occupation and total earnings must be submitted. Employees of the City and County of San Francisco may submit performance evaluations showing duties performed to verify qualifying City experience. City employees will receive credit for the duties of the class to which appointed. Credit for experience obtained outside of the employee's class will be allowed only if recorded in accordance with the provisions of Civil Service Commission Rules. Verification may be waived if impossible to obtain. The applicant must submit a signed statement explaining why verification cannot be obtained. Waiver requests will be considered on a case-by-case basis. Failure to provide the required verification, or request for waiver when requested may result in rejection of application. 

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco. Make sure your application and any attachments to the application submitted at the time of filing are complete and accurate and include details on all experience, education, training and other information that qualifies you for this recruitment. Failure to submit a complete and accurate application at the time of filing may result in your ineligibility for this recruitment or inability to receive full credit for scoring purposes. Any new information concerning work experience, education, training and other information that is submitted after the filing deadline may not be used for scoring or considered to determine whether you meet the minimum qualifications.

How To Apply

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process.

§  Select the desired job announcement

§  Select “Apply” and read and acknowledge the information

§  Select either “I am a New User” if you have not previously registered, or “I have Registered Previously”

§  Follow instructions on the screen

Computers are available for the public (from 8:00 a.m. to 5:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor, San Francisco.

Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date.  Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file.  Applicants should retain this confirmation email for their records.  Failure to receive this email means that the online application was not submitted or received.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline.  Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

If you have any questions regarding this recruitment or application process, please contact the exam analyst, Nina Galdamez, by telephone at (415) 554-5639 or by email at nina.galdamez@sfgov.org.

Selection Procedures

Minimum Qualification Supplemental Questionnaire (Weight: Qualifying):

Candidates will be prompted to complete a Supplemental Questionnaire as part of the online employment application. This Minimum Qualification Supplemental Questionnaire is designed to obtain specific information regarding an applicant's experience in relation to the Minimum Qualifications for this position. Applicants must also complete the official application. It is essential that applicants provide complete information in identifying their education, experience and training. The Minimum Qualification Supplemental Questionnaire will be used to evaluate if the applicant possesses the required minimum qualifications.


Supervisory Test Battery (Weight: 40%):

Candidates will be invited to participate in a computer-based examination designed to measure competencies in job-related areas which may include but not be limited to: Problem Solving; Leadership; Decision Making; Interpersonal skill; Human Resources Management; Team Building; Communication & Conflict Management. For more information about this Supervisory Test (and a suggested reading list) please visit: http://www.sfdhr.org/index.aspx?page=325.

A passing score must be achieved on the Supervisory Test Battery in order to continue in the selection process.

This is a standardized examination and, therefore, test questions and answers are not available for public inspection or review.

Scores attained on the Supervisory Test Battery will be valid and “banked” for three years, starting from the date of the examination. This means that, during this three-year time period, you will not be required to take the Supervisory Test Battery. The Supervisory Test Battery may be used for many other classes; therefore your test score may be applied to one or more of these classes if you choose to apply to future recruitments. If the selection process for the future announcement is held within one year of the date of this examination and it includes the Supervisory Test Battery, your score will be automatically applied to that announcement, However, after one year, you have the option to either (a) apply your test score to the other announcement or (b) re-take the Supervisory Test Battery. Re-testing is permitted no sooner than one year from the date of the examination and only in association with your eligibility for another announcement for which the Supervisory Test Battery is used. Please note that, should you re-test, your re-test score would become your official score since it is the most recent.


Supplemental Questionnaire Evaluation (Weight: 60%):

Qualified candidates will complete a Supplemental Questionnaire as part of the application which will determine their relative knowledge, ability and skill level in one or more of the following job related areas as appropriate. (Leadership, Operations, Communication)

Leading: Ability to strategize, lead, or manage Business Taxpayer Compliance data analysis research and analysis projects, and campaigns.

Operations: Working with others and the ability to coordinate, work with, deal tactfully and effectively with the public and personnel at all levels; establish cooperative relationships, often in stressful situations. 

Communication: Ability to write in a clear, concise and effective manner to compose reports and correspondence, document procedures, policies, guidelines, and business requirements. 

Certification Rule: The certification rule for the eligible list resulting from this examination will be Rule of the List. Additional position selection processes may be conducted by the hiring department prior to making final hiring decisions.

Eligible List: The eligible list resulting from this examination is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or Civil Service Commission.

The duration of the eligible list resulting from this examination process will be six (6) months, and may be extended with the approval of the Human Resources Director.

Upon approval of the Human Resource Director (see Civil Service Rule 111A.26.5), the eligible list resulting from this announcement may be used by other departments that also use this classification or a similar classification. To find other Departments which use this classification, please see http://www.sfdhr.org/Modules/ShowDocument.aspx?documentID=21246.  Search that document by title or job code to see which departments use the classification.


Conviction History

As a selected candidate for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a selected candidate. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

§  Candidates for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.

§  Candidates for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Having a conviction history does not automatically preclude you from a job with the City.

If you are a selected candidate, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers



All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.



Applicants with disabilities requiring reasonable accommodation should contact Nina Galdamez, Senior Human Resources Analyst, at (415) 554-5639 (voice); via email at: Nina.Galdamez@sfgov.org or in writing (specify job code 0922) to: Office of the Treasurer /Tax Collector, Human Resources, PO BOX 7426, San Francisco, CA 94120-7426, as soon as possible.


Women, Minorities, and Persons with Disabilities are encouraged to apply.

The City and County of San Francisco is an equal opportunity employer.

General Information concerning City and County of San Francisco Employment Policies and Procedures:
Important Employment Information for the City and County of San Francisco can be obtained at http://sfdhr.org/information-about-hiring-process
 or hard copy at 1 South Van Ness Avenue, 4th Floor.


Copies of Application Documents:
Applicants should keep copies of all documents submitted, as these will not be returned.


Right to Work:
All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States.

Information regarding requests for Veterans Preference can be found at: 

Seniority Credit in Promotional Exams: 
Information regarding seniority credit can be found at:

Exam Type: CPE
February 25, 2021; Amended 3/2/21
Carol Isen
Acting Human Resources Director
Department of Human Resources
Recruitment ID Number: 
TTX/ NG / (415) 554-5639


All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.


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