0922 Manager I - Emergency Planning Manager

Recruitment #PBT-0922-103085


On December 31, 2019, the job announcement was amended to reflect an update in the Minimum Qualification section and the Selection Procedures section of the job announcement.

Job Description – DHR Emergency Planning Manager 0922

The Department of Human Resources (DHR) is the City and County of San Francisco’s (City’s) central human resources agency. DHR’s mission is to ensure the City uses fair and equitable practices to hire, develop, support, and retain a highly qualified workforce. DHR’s work includes administering the City’s civil service system, ensuring payment of workers’ compensation benefits to injured employees, negotiating and administering labor agreements, ensuring equal employment opportunities for employees and applicants, recruiting talent, training and developing the City workforce, coordinating the City’s Disaster Service Workers (DSWs), and much more. 

In an emergency, DHR must continue essential business operations and additional pre-designated responsibilities, which may include coordinating with the City’s Emergency Operations Center (EOC), operating a Department Operations Center (DOC) and Emergency Volunteer Center (EVC), and coordinating the DSW program. 

Under general administrative direction, the DHR Emergency Planning Manager is responsible for emergency planning and activation for DHR. This individual will represent DHR in City, regional, state, and federal emergency planning and disaster response matters, and will represent the emergency planning function internally with DHR managers. 

The Emergency Planning Manager will take a lead role in:
• Ensuring that DHR’s DOC and EVC are ready in the event of an emergency, and effective policies and procedures are in place;

• Identifying DHR critical functions and continuously refining the Department Continuity of Operations Plan (COOP);
• Planning, coordinating, and evaluating DSW deployment;

• Coordinating training of DHR staff on their emergency roles and responsibilities, including roles in the DOC, EVC, and EOC; and

• Conducting departmental exercises. 

Essential functions of this position include:

• Coordinate with DHR Senior Management to identify and understand critical functions and plan for the provision of those functions during an emergency, utility disruption, or other unplanned event.

• Complete and maintain the DHR COOP, DOC Manual, EVC Manual, and other emergency planning documents; research best practices to develop or revise procedures; and make policy recommendations for the successful implementation of emergency plans. 

• Review, refine, socialize DHR’s COOP, and provide related trainings to ensure that the Department is prepared to provide critical workers’ compensation, EEO, and other necessary functions in an emergency. 

• Plan for the notification, identification, preparation, and deployment of DSWs in the event of an emergency, in coordination with the City’s EOC. 

• Develop plans for activation of the EVC, and ensure that the Department is prepared to receive and dispatch volunteers in a safe, coordinated, and responsive manner.

• Work with DHR subject matter experts on the development of Citywide emergency planning and preparedness policies. 

• Build and maintain relationships with disaster preparedness officials from partner City agencies, mutual assistance counties, the state, and other stakeholders.

• Assist in the development and implementation of Citywide emergency and disaster exercises as a subject matter expert. 

• Coordinate with DHR’s Information Technology Team and other stakeholders on departmental cybersecurity. 

• Identify and procure resource needs, maintain inventories, and test equipment for the DOC and EVC. 

• Develop emergency messaging strategies in consultation with DHR and City leadership. 

• Review and respond to Department of Emergency Management requests. 

• May serve as primary point of contact for the department during emergency incidents. 

• Work independently, using sound judgment and decision making to reach milestones. 

• Ensure that the DHR staff receives Disaster Service Worker (DSW) training, including National Incident Management System (NIMS) and Incident Command System (ICS) training, as necessary. 

• Attend meetings and conduct presentations. 

• Maintain emergency caches. 

• Performs other duties as required. 

Minimum Qualifications


Possession of a Bachelor’s degree from an accredited college or university in Emergency Management, Public Policy, Public Administration, Business Administration, or a closely related field; AND 

Experience and Training: 

Five (5) years experience in any of the following or combination of public safety, military, security, emergency operations, or emergency planning. 

Successful completion of National Incident Management System (NIMS) training compliant Incident Command System (ICS) training course 100, 200, 300, 400, 700, 800 or their recognized NIMS compliant equivalents within six months of employment. 

Education Substitution: 

Additional experience as described above may be substituted for the required degree on a year-for year basis (up to a maximum of two [2] years). (Thirty [30] semester units or forty-five [45] quarter units equal one year).

Special Condition: 

The above minimum qualifications reflect special conditions associated with the position(s) to be filled. They may differ from the standard minimum qualifications associated with this classification.

• Possession of a valid California driver’s license – Class C.

Desirable Experience:

• Human resources environment experience
• Local/regional government experience
• Volunteer coordination
• Large-scale event planning

How To Apply

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit www.jobaps.com/sf to register an account (if you have not already done so) and begin the application process.

  • Select the desired job announcement
  • Select “Apply” and read and acknowledge the information
  • Select either “I am a New User” if you have not previously registered, or “I have Registered Previously”
  • Follow instructions on the screen

Computers are available for the public (from 8:00 a.m. to 5:00 p.m. Monday through Friday) to file online applications in the lobby of the Dept. of Human Resources at 1 South Van Ness Avenue, 4th Floor, San Francisco.

Applicants may be contacted by email about this announcement and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date.  Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter.  To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org).

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file.  Applicants should retain this confirmation email for their records.  Failure to receive this email means that the online application was not submitted or received.

All work experience, education, training and other information substantiating how you meet the minimum qualifications must be included on your application by the filing deadline.  Information submitted after the filing deadline will not be considered in determining whether you meet the minimum qualifications.

Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

If you have any questions regarding this recruitment or application process, please contact the exam analyst, Giano Bito, by telephone at 415-557-4824, or by email at giano.bito@sfgov.org.


Selection Procedures

Minimum Qualification Supplemental Questionnaire: (Weight: Qualifying)

Candidates will be prompted to complete a Supplemental Questionnaire as part of the online employment application. This Minimum Qualification Supplemental Questionnaire is designed to obtain specific information regarding an applicant's experience in relation to the Minimum Qualifications for this position. Applicants must also complete the official application. It is essential that applicants provide complete information in identifying their education, experience and training. The Minimum Qualification Supplemental Questionnaire will be used to evaluate if the applicant possesses the required minimum qualifications.

Supervisory Test Battery: (Weight: 40%)

Candidates will be invited to participate in a computer-based examination designed to measure competencies in job-related areas which may include but not be limited to: Problem Solving; Leadership; Decision Making; Interpersonal skill; Human Resources Management; Team Building; Communication & Conflict Management. For more information about this Supervisory Test (and a suggested reading list) please visit: http://www.sfdhr.org/index.aspx?page=325

A passing score must be achieved on the Supervisory Test Battery in order to continue in the selection process.

This is a standardized examination, and, therefore, test questions and answers are not available for public inspection or review.

Scores attained on the Supervisory Test Battery will be valid and 'banked' for three years, starting from the date of the examination. This means that, during this three-year time period, you will not be required to take the Supervisory Test Battery. The Supervisory Test Battery may be used for many other classes; therefore your test score may be applied to one or more of these classes if you choose to apply to future recruitments. If the selection process for the future announcement is held within one year of the date of this examination and it includes the Supervisory Test Battery, your score will be automatically applied to that announcement, However, after one year, you have the option to either (a) apply your test score to the other announcement or (b) re-take the Supervisory Test Battery. Re-testing is permitted no sooner than one year from the date of the examination and only in association with your eligibility for another announcement for which the Supervisory Test Battery is used. Please note that, should you re-test, your re-test score would become your official score since it is the most recent.

Training and Experience (Weight: 60%):

Candidates will be prompted to complete a Training and Experience questionnaire as part of the online employment application. The Training and Experience Questionnaire is designed to measure knowledge, skills and/or abilities in job-related areas which may include but not be limited to: Knowledge of  Federal/state/local regulations appropriate to unit, Knowledge of management and administrative techniques applicable to operations in Emergency Planning and recommend appropriate solutions, ability to deal tactfully and effectively with personnel at all levels and the general public, ability to prepare and present comprehensive reports, and ability to plan, coordinate and direct work of subordinates and consultants/contractors. Candidates who pass the supervisory test battery will have their Training and Experience questionnaires rated and scored. All relevant experience, education and/or training must be on the Training and Experience questionnaire in order to be reviewed in the rating process.

Candidates who receive passing scores on both selection procedures will be placed on the eligible list in rank order according to their final score. Once the list is established, the department may administer additional position-specific selection procedures to make final hiring decisions.

Eligible List/Score Report:

A confidential eligible list of applicant names that have passed the civil service examination process will be created, and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission.

The duration of the eligible list resulting from this examination process will be six (6) months, and may be extended with the approval of the Human Resources Director.

Upon approval of the Human Resource Director (see Civil Service Rule 111A.26.5), the eligible list/score report resulting from this announcement may be used by other departments that also use this classification or a similar classification. To find other Departments which use this classification, please see https://sfdhr.org/sites/default/files/documents/Forms-Documents/Position-Count-by-Job-Codes.pdf.


The certification rule for the eligible list resulting from this examination will be Rule of the List Scores.  Additional selection processes may be conducted by the hiring department prior to making final hiring decisions.

Conviction History

As a selected candidate for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a selected candidate. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

  • Candidates for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
  • Candidates for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Having a conviction history does not automatically preclude you from a job with the City.

If you are a selected candidate, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.


Terms of Announcement:

Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations.  Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at www.jobaps.com/sf.

The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is ‘abuse of discretion’ or ‘no rational basis’ for establishing the position description, the minimum qualifications and/or the certification rule.  Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director.  Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date.

General Information concerning City and County of San Francisco Employment Policies and Procedures: 

Important Employment Information for the City and County of San Francisco can be obtained at http://sfdhr.org/information-about-hiring-process or hard copy at 1 South Van Ness Avenue, 4th Floor.

Copies of Application Documents:
Applicants should keep copies of all documents submitted, as these will not be returned.

Right to Work:

All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States.


Applicants with disabilities who meet the minimum eligibility requirements for this job announcement can find information on requesting a reasonable ADA Accommodation at: 

Information regarding requests for Veterans Preference can be found at: 


Seniority Credit in Promotional Exams:
Information regarding seniority credit can be found at: 

Exam Type:  CPE 
Issued:  12/30/2019, Amended 12/31/19
Micki  Callahan
Human Resources Director
Department of Human Resources
Recruitment ID Number: PBT-0922-103085
HRD/ GB/ 415-557-4824


All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.


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