9163 Transit Operator

Recruitment #CBT-9163-M00234


Only one application per person will be accepted. Please read the How To Apply section below for instructions.

The following information describes the civil service classification for which applications are being solicited.
Make sure you read the entire announcement before completing the application form.

The purpose of this examination announcement is to establish an eligible list for this classification.

SFMTA Mission Statement:

We connect San Francisco through a safe, equitable, and sustainable transportation system.


Under general supervision, a Transit Operator operates a variety of transit vehicles such as diesel and electric motor coaches, cable cars, streetcars and light rail vehicles. Essential functions include: conducting pre-operational inspection of the transit vehicle; safely navigating the vehicle through traffic along assigned routes under various environmental conditions in accordance with traffic laws and departmental regulations; operating the disability access lifts to assist persons with disabilities onto the vehicle; collecting fares from passengers and issuing fare receipts; checking passenger transfers, fast passes, and electronic passes to ensure they are valid; responding to customers’ questions regarding routes, directions, fares and transfers; communicating instructions to passengers and calling out the vehicle stops and transfer points via the vehicle’s intercom system; conducting post-operational inspection of the outside of the vehicle; contacting transit management center regarding various emergencies; and completing accident, incident and/or miscellaneous reports to document unusual occurrences. Incumbents may be required to perform other related duties.


Nature of work requires incumbents to work rotating shifts, holidays and weekends; to work outdoors in all weather conditions; and to use computers. In addition, may require standing and/or sitting for prolonged periods of time; performing different physical activities such as pulling poles, resetting retrievers to return disabled transit vehicles to service; and assisting in the movement of disabled transit vehicles when possible. All operators bid for assignments by seniority. Work hours and days off may change several times per year.


MINIMUM QUALIFICATIONS – Candidates must meet ALL of the following qualifications:

1. Must be at least 21 years old by March 2, 2020; AND

2. A High School graduate or attained a GED or California High School Proficiency Certificate; AND

3. One (1) year of verifiable satisfactory public contact or customer service experience; AND

4. Possession of a valid class C Driver License. Must have been a licensed driver for at least three (3) continuous years from March 2, 2017 through March 2, 2020; Suspension or lapse of driving privilege for any reason, for a total of more than six (6) months during the specified three (3) continuous years and through the date of appointment will be cause for disqualification; AND

5. Possession of or the ability to obtain a Class B - Driver License with a Passenger (P) Endorsement and no restrictions that prohibit operation of a San Francisco Municipal Transportation Agency public transit vehicle; AND

6. A good driving record during the three (3) years between March 2, 2017 and March, 2020 and through the date of appointment, meeting the following requirements:

* no moving violations;

* no accidents where applicant contributed to cause;

* has not had his/her driving privilege suspended, revoked, or placed on probation by DMV for a cause involving the safe operation of a motor vehicle;

* no convictions of California State Vehicle Code 20001 (leaving the scene of an accident involving bodily injury or death); 23103 through 23109 (reckless driving), 23152 – 23153 (driving under the influence of alcohol or drugs);

*other violations and/or accidents will be reviewed on a case-by-case basis and may be cause for non-selection; AND

7. No convictions within the past seven (7) years between March 2, 2013 and March 2, 2020 of any offense related to the use, sale, possession, or transportation of narcotics, habit forming drugs, or dangerous drugs; AND

8. No convictions of any sex offense as defined in Section 44010 of the Education Code; AND

9. Ability to obtain a School Pupil Activity Bus (SPAB) certificate issued by DMV. Refer to attachment “A”.


HOW TO APPLY: The application and supplemental questionnaire will be available online only at www.jobaps.com/sf beginning at 8:00 AM on February 21, 2020 and ending at 5:00 PM on March 2, 2020. Completed application must be submitted online by 5:00 PM on March 2, 2020. Mailed applications will not be accepted. Hard copy applications will not be accepted. Photocopied applications will not be accepted. Faxed applications will not be accepted.


San Francisco Municipal Transportation Agency employment applications for this position will be accepted through an on-line process only. Mailed, hand delivered or faxed applications will not be accepted. Visit www.jobaps.com/sf to begin the application process.


Click and select 9163 Transit Operator

Click on “Apply” and read and acknowledge the information

Click on “I am a New User” if you have not previously registered, or on “I have REGISTERED PREVIOUSLY”

Follow instructions given on the screen.


Upon successful submittal of the online application, you will receive a notification on the screen, as well as in your email inbox, acknowledging receipt of your application by the SFMTA Merit Unit. If you have any questions regarding this recruitment or application process, please contact the exam analyst, Matthew Hurd, by telephone at 415-701-5413 or Maggie Lau at 415-646-2446 between 8:30 a.m. – 12:00 p.m. and 1:00 p.m. - 4:30 p.m. Monday through Friday or by email at Matthew.Hurd@sfmta.com. Mailed or faxed applications will NOT be accepted.


Applicants may be contacted by e-mail. It is their responsibility to ensure that their registered e-mail address is accurate and kept up-to-date. Also, applicants must ensure that email from the SFMTA is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept SFMTA e-mail from the following addresses: (@sfmta.com).


Tips on How to do an Online Job Application:

You will need an E-MAIL ACCOUNT. There are many services in the internet that provide free email accounts. Have a friend or relative help you create a free email account. You may create a free email account and apply for city jobs online on the public computers at any San Francisco Public Library during library hours. You will need to get a free library card at the library before you may access the public-use computers. You may also use the public computers at the Department of Human Resources, One South Van Ness Avenue, 4th Floor and at the San Francisco Municipal Transportation Agency, One South Van Ness Avenue, 6th Floor (corner of Van Ness and Market) between 8:00 AM and 5:00 PM, Monday through Friday. Before applying online, write down on paper and prepare ahead of time all your past and present employment history (names, dates, etc.) and personal information. Read and follow all instructions carefully when completing your online application. Complete all requested information. Read the exam announcement carefully for additional instructions after you submit your online application such as the verification of experience requirements and deadlines.


Supplemental Questionnaire:

A supplemental questionnaire will be included with the online application. All applicants are required to complete the supplemental questionnaire. The supplemental questionnaire will be used to evaluate whether candidates meet the minimum qualifications. Candidates who meet the minimum qualifications listed on the supplemental questionnaire will be invited to the Civil Service examination. False or incorrect information may result in disqualification from the examination process. Failure to complete the supplemental questionnaire may result in disqualification from the examination process.


Submitting Current DMV Driving Record Printout:

When notified by the SFMTA, applicants will be required to submit an original, current Department of Motor Vehicles (DMV) driving record printout. Candidates who cannot meet the driving record requirement or fail to submit the DMV printout in a timely manner will be placed under waiver until this requirement is met. The printout is available from any DMV office.


If the applicant has been licensed out of California for all or part of the three years between March 2, 2017 and March 2, 2020, an additional DMV driving record printout from the applicable state/country must be submitted.


If the DMV printout indicates accident(s), the applicant must provide an insurance report or police report showing that the applicant did not contribute to the cause of the accident. If the accident occurred while driving for an employer, a copy of the employer report must be submitted showing that the applicant did not contribute to the cause of the accident.


Applications, supplemental questionnaires, and DMV printouts may be reviewed and evaluated at any time during the hiring process to determine if applicants meet the minimum qualifications.



Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at http://sfdhr.org/index.aspx?page=456.


Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.


Make sure your application and any attachments to the application submitted at the time of filing are complete and accurate and include details on all experience, education, training and other information that qualifies you for this recruitment. Failure to submit a complete and accurate application at time of filing may result in your ineligibility for this recruitment or inability to receive full credit for scoring purposes. Any new information concerning work experience, education, training and other information that is submitted after the filing deadline may not be used for scoring or considered to determine whether you meet the minimum qualifications. Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.



Minimum Qualification Supplemental Questionnaire (Weight: Qualifying):

Candidates will be prompted to complete a Supplemental Questionnaire as part of the online employment application. This Minimum Qualification Supplemental Questionnaire is designed to obtain specific information regarding an applicant's experience in relation to the Minimum Qualifications for this position. Applicants must also complete the official application. It is essential that applicants provide complete information in identifying their education, experience and training. The Minimum Qualification Supplemental Questionnaire will be used to evaluate if the applicant possesses the required minimum qualifications.


Video Based and Written Multiple-Choice Examinations: (Weight 100%) WEIGHT

Qualified applicants will be tested to determine their relative abilities in the following job-related areas:

Video Based Multiple-Choice Exam: Customer Service Ability............................. 25%

Video Based Multiple-Choice Exam: Driving Judgment........................................ 40%

Written Multiple-Choice Exam ................................................................................ 35%

Candidates will be tested to determine their relative knowledge, skills and abilities in the following job-related areas that may include but are not limited to: customer service ability; driving judgement required for operating a transit vehicle; following maps and driving directions; and mathematics.

Total Weight ............................................................................................................ 100%

Candidates must be successful in both of the above video based multiple-choice examinations and in the written multiple-choice examination in order to be considered for the next phase in the selection procedure.


The Civil Service examination for 9163 Transit Operator is tentatively scheduled for March 30, 31, April 1, 2, 2020.



You will receive three scores with respect to the three multiple-choice exams. The scores attained on these exams will be valid and 'banked' for three months, starting from the date of the examination. This means that, during this three-month time period, you cannot take any exams for which you have already attained a score. If the selection process for the future announcement is held within three months of the date of this examination and it includes any of these exams, your score(s) for the corresponding exam(s) will be automatically applied to that announcement.


Re-testing is not permitted for three months from the date of the examination and you may only re-test in association with your eligibility for another announcement for which the exam is used.


This is a standardized examination and, therefore, test questions and test answers are not available for public inspection or review.


For your reference, a Multiple-Choice Test Preparation Manual is available on the DHR website: http://www.sfdhr.org/modules/showdocument.aspx?documentid=18426.


Certification Rule:

The Certification Rule used for the eligible list resulting from this examination will be the Rule of Three Scores.


Eligible List:

A confidential eligible list of applicant names that have passed the civil service examination process will be created, and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Director of Transportation or the Civil Service Commission.


The duration of the eligible list resulting from this examination process will be 12 months, and may be extended with the approval of the Director of Transportation.


Background Investigation:

Candidates who are successful in the video based multiple-choice examinations and the written multiple-choice examination will be fingerprinted, and criminal history records will be reviewed to determine their suitability for employment as a Transit Operator. Candidates will be required to complete a Conviction History Form at this time. Candidates who do not report their complete criminal conviction records on the conviction history form may be disqualified. Conviction is not necessarily a bar to employment. Each case is given individual consideration based on factors such as nature and gravity of the offense, job-relatedness of the offense, age at the time of offense, time elapsed since the conviction, evidence of rehabilitation, and any other mitigating circumstances. Candidates who are still in the process of the background investigation process will be placed under waiver of the appointment on the eligible list.


Medical Examination/Drug Testing:

Candidates who are being considered for appointment will be required to pass a medical examination that is valid for twelve months. Candidates who cannot meet the medical requirement will be placed under waiver until this requirement is met. The medical examination will be administered only to those applicants who are being considered for appointment. Physical qualifications for drivers as specified by the Federal Motor Carrier Safety Administration can be viewed online at http://www.fmcsa.dot.gov/regulations/title49/section/391.41


The San Francisco Municipal Transportation Agency (SFMTA) has determined that Class 9163 Transit Operator is a “safety sensitive” position, under regulations issued by the Federal Transit Administration (49 CFR Part 655). Federal law requires that all transit employees who perform safety sensitive functions be subject to random, post-accident, reasonable suspicion, return-to-duty and follow-up drug and alcohol testing. All applicants for safety sensitive positions must pass a pre-employment drug test prior to appointment.


In addition, each applicant who has worked for a Department of Transportation (DOT)-regulated employer(s) within the last two years will be required to sign a consent form prior to appointment, authorizing SFMTA to obtain information from his/her prior employers concerning his/her drug and alcohol test history.


All applicants for safety sensitive positions shall undergo urine drug testing prior to employment and within 90 days prior to performing safety sensitive functions for the first time. Receipt by the SFMTA of a negative test result is required prior to the employee being placed on the payroll. A Positive, Adulterated, Negative Dilute or Substituted test will result in a decision not to hire, and the applicant’s name will be removed from the list of eligibles for safety sensitive positions. The SFMTA will not consider hiring any person who tested Positive, Adulterated, Substituted or refused to submit to testing for a minimum of two years following the Positive test.


Each applicant will also be required to provide SFMTA with information regarding whether, during the last two years, the applicant tested positive or refused to test on any pre-employment drug or alcohol test administered by an employer to which the applicant applied for, but did not obtain, safety sensitive transportation work covered by DOT drug and alcohol testing rules. SFMTA will not hire any applicant for a safety sensitive position who fails to provide this information or fails to provide written consent for the release of information from prior employers.


Class B Permit with Passenger (P) endorsement and Airbrakes:

Applicants who are successful in the examination process and who do not possess a Class B Driver License with Passenger (P) endorsement and airbrakes, will be required to obtain a Class B Driver Permit with Passenger (P) endorsement and airbrakes prior to starting the Transit Operator training.


Transit Operator Training:

All employees must successfully complete the SFMTA Operator Training Program consisting of both classroom and behind-the-wheel instruction. The rate of pay for a trainee is $26.26 per hour.


Veteran’s Preference Information:

Applicants who qualify as veterans or disabled veterans may be eligible for veteran’s preference credit. Applicants who wish to claim veteran’s preference must complete the veteran’s preference application form and provide verification of eligibility. The application form is available online at http://sfdhr.org/information-about-hiring-process#veteranspreference or in person at San Francisco Municipal Transportation Agency Merit Unit. Please refer to the section of the website entitled “Veteran’s Preference” for details.


Reasonable Accommodation Request:

Information on requesting reasonable accommodation for persons with disabilities can be found at: http://sfdhr.org/information-about-hiring-process#applicantswithdisabilities


General Information concerning San Francisco Municipal Transportation Agency Employment Policies and Procedures:

Employment Information for the San Francisco Municipal Transportation Agency can be obtained at http://sfdhr.org/information-about-hiring-process, or hard copy at 1 South Van Ness Avenue, 6th Floor. This information, including information regarding appeals of the terms of this announcement, is part of the terms of all announcements.


Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. [Note: The correction of clerical errors in an announcement may be posted on the Department of Human Resources website at www.jobaps.com/sf.] The terms of this announcement may be appealed under Civil Service Rule 410.4. Such appeals must be submitted in writing to the San Francisco Municipal Transportation Agency ATTN: Human Resources Merit Section, 1 S Van Ness Avenue, 6th Floor, San Francisco, CA 94103-5413 by close of business on the 5th business day following the issuance date of this examination announcement. Information concerning other Civil Service Commission Rules involving announcements, applications and examination policies, including applicant appeal rights, can be found on the Civil Service Commission website at http://sfgov.org/civilservice/rules.


Copies of Application Documents:

Applicants are encouraged to keep copies of all documents submitted. Submitted documents become a permanent part of the exam records and will not be returned. The hiring department may require applicants to submit the same documents and/or additional documents at a later date.


Right to Work:

All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States.


Employee Wellness Program:

The SFMTA strives to be your employer of choice by providing an environment that supports your personal health & wellbeing with physical, nutritional, mental/emotional and financial resources. Since 2010 the SFMTA has been providing worksite wellness activities, as well as providing recognition opportunities to those individuals who successfully achieve personal milestones in wellness. For more details on the Wellness Program, please visit Employee Wellness Program Description page: https://www.sfmta.com/reports/employee-wellness-program.



Applicants must possess and maintain the minimum qualifications for this classification through the time of appointment and during the course of employment.

Any change to the information provided on the application such as criminal conviction or driving history should be submitted to SFMTA Merit Unit, One South Van Ness Avenue - 6th Floor, San Francisco, CA, 94103. Failure to do so may result in the loss of eligibility.


Qualified applicants with disabilities requiring reasonable accommodation for this examination must contact the examination analyst. Contact the analyst by phone at 415.701.5413 or 415.646.2446, or if hearing impaired, at 415.701.5043; or in writing to San Francisco Municipal Transportation Agency, 9163 EXAM REASONABLE ACCOM., One South Van Ness Avenue – 6th Floor, San Francisco, CA 94103 as soon as possible.




The DMV shall deny or revoke a School Pupil Activity Bus (SPAB) Certificate if the applicant:

Has been convicted of a sex offense defined in Section 44010 of the Education Code.

Has been convicted, within the preceding two years, of an offense involving the use, possession, or sale of drugs.

Has been convicted, within the preceding three years, of hit and run, reckless driving, or driving under the influence.

Fails to pass the written test(s) or driving test.

Within the preceding three years, has had driving privileges revoked or suspended, or has been placed on probation.


The DMV may deny, suspend, or revoke a School Pupil Activity Bus (SPAB) Certificate if the applicant:

Has committed any act involving moral turpitude regardless of when the act was committed.

Has been the cause of three accidents within the last 12 months.

Has been the cause of an accident resulting in a fatality, serious injury, or $750 damage within the preceding 24 months.

Has violated any law, rule, or regulation for the safe operation of a vehicle for which the certificate was issued.

Has violated any restriction of the certificate.

Has made a false statement on the application.

Is a negligent or incompetent operator.

Habitually uses or is addicted to alcohol or drugs.

Does not meet minimum medical standards.

Has been convicted of specific crimes within the past seven years.

Has been convicted of an offense, other than a sex offense, that is punishable as a felony within the past seven years.

Has been dismissed for a cause related to pupil transportation safety.

Has been convicted, within the preceding seven years, of any offense related to the use, sale, possession, or transportation of drugs.

Has been arrested for or charged with any sex offense, as defined in Section 44010 of the Education Code.


Further information can be found in the DMV 2020 California Vehicle Code or by contacting the California Highway Patrol.

Minorities, Women, and Persons with Disabilities are Encouraged to Apply

An Equal Opportunity Employer



Issued: February 21, 2020

Jeffrey Tumlin

Director of Transportation

San Francisco Municipal Transportation Agency

Recruitment No: CBT-9163-M00234

MTA/MH: 415.701.5413

MTA/ML: 415.646.2446


Conviction History

As a selected candidate for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a selected candidate. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

  • Candidates for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
  • Candidates for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Having a conviction history does not automatically preclude you from a job with the City.

If you are a selected candidate, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.


All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.


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