9136 Transit Training Specialist

Recruitment #CBT-9136-M00224


The following information describes the civil service classification for which applications are being solicited.
Make sure you read the entire announcement before completing the application form.

The purpose of this announcement is to establish an eligible list for this classification.

Under general supervision, the Training Specialist conducts classroom and hands-on road training to new and existing operators on the safe and efficient operation of revenue vehicles. Essential functions include conducting classroom and hands-on road training/instruction on revenue vehicles; assessing training needs, consulting with departments on specialized training, reviewing industry standards, designing and developing orientation programs, recommending training plans and instructional methodologies, selecting appropriate aids, and recommending changes to training evaluation standards and procedures; supervising, monitoring and instructing trainees’ use of tools and equipment in both real and simulated environments in compliance with all applicable rules and procedures; planning, developing and preparing classroom and hands-on training/instruction utilizing written materials, audio-visual equipment and other aids; writing and/or revising training lesson plans based on oversight guidelines; preparing trainee/Operator evaluation reports and other correspondence in compliance with applicable agency requirement and regulatory guidelines using computer software applications and databases; investigating, analyzing and making determination on incidents, collisions, etc.; implementing corrective action plans; assessing retraining needs and conducting classroom and on-road/in-vehicle retraining when necessary; riding along with Operators to evaluate and monitor Operator’s operational performance; coordinating, instructing and developing lesson/training plans for new and modified equipment training; and performing other related duties as required. Assignments may be in different locations within the Agency.

Nature of Work: Requires incumbents to work rotating shifts, holidays, nights and weekends; work outdoors in all weather conditions; stand and/or sit for prolonged periods of time; walk on uneven grounds; may require the performance of different physical activities such as lifting/transporting/operating work-related materials and equipment weighing up to 50 pounds; pulling poles, manually setting switches on surface streets, resetting retrievers to return disabled transit vehicles to service; assisting in the movement of disabled vehicles when required; and use computer applications and audio-visual equipment.

Minimum Qualifications

  1. Possession of a valid High School Diploma, GED or California High School Proficiency Certificate; AND
  2. Five (5) years of full-time verifiable experience as a commercial motor vehicle driver/operator with a fixed route agency; AND
  3. Possession of a driving record with no chargeable accidents within the past three (3) years immediately preceding the application final filing date and ability to utilize software applications (to be tested at the time of appointment and/or during the probationary period).

License and Certification
Possession of a valid Class B California Driver License with a valid DMV Medical Examiner’s certificate, Passenger (P) endorsement and no restrictions that prohibit the operation of SFMTA public transit vehicles.

Incumbents must obtain Verification of Transit Training (VTT) during the training period.

Incumbents must maintain certificates throughout the course of employment.

Submission of Current DMV Driving Record Printout K4:
When notified by the SFMTA, applicants will be required to submit an original, current Department of Motor Vehicles (DMV) driving record printout. The printout is available from any DMV office.

If the applicant has been licensed out of California for all or part of the past three (3) years immediately preceding the application final filing date, an additional DMV driving record printout from the applicable state must be submitted.

If the DMV printout indicates accident(s) within the past 3 years, the applicant must provide an insurance report or police report showing that the applicant did not contribute to the cause of the accident. If the accident occurred while driving for an employer, a copy of the employer report must be submitted showing that the applicant did not contribute to the cause of the accident. 

Desirable Qualifications:

The stated desirable qualifications may be used to identify job finalists at the end of the selection process when candidates are referred for hiring.

• Experience providing line training to operators of Class A and Class B vehicles

• Experience planning, developing, and preparing classroom training/instruction to operators of Class A and Class B vehicles

• Possession of Transit Safety and Security Program (TSSP) Certificate issued by the Transportation Safety Institute

• Possession of Department of Motor Vehicles Examiner Certification

• Supervisory experience in a multi-modal (trolley, articulated vehicle, rail) mass transit agency

• Experience using Microsoft Office Suite to generate/prepare training evaluation reports, incident reports or presentations

How To Apply

City and County of San Francisco employment applications for this position will be accepted through an on-line process only. Mailed, hand delivered or faxed applications will not be accepted. Visit www.jobapscloud.com/sf to begin the application process.

  • Click and select 9136 Training Specialist (CBT-9136-M00224)
  • Click “Apply” and read and acknowledge the information
  • Click on either “I am a New User” if you have not previously registered, or “I have REGISTERED PREVIOUSLY”
  • Follow instructions on the screen

Computer kiosks are available for the public from 8:00 a.m. to 5:00 p.m. Monday through Friday to file online applications in the lobby of the Department of Human Resources, 1 South Van Ness Avenue - 4th Floor, San Francisco and in the lobby of SFMTA Human Resources office, 1 South Van Ness Avenue - 6th Floor, San Francisco.

Applicants may be contacted by e-mail. It is their responsibility to ensure that their registered e-mail address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses: (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org).

Upon successful submittal of the application online, the applicant will receive a notification on the screen, as well as in the applicant’s e-mail inbox, acknowledging the receipt of the application by the SFMTA - Merit Section. If you have any questions regarding this recruitment or application process, please contact the exam analyst, Angela Szu, by telephone at (415)701-5003 or Raymond Kong (415)701-5046 between 8:30 a.m. to 12:00 noon and 1:00 p.m. to 4:30 p.m. Monday through Friday or by email at angela.szu@sfmta.com or raymond.kong@sfmta.com.

Applicants may be required to submit verification of qualifying experience, education, and driver license at any point in the application, examination and/or departmental selection process. Written verification (proof) of qualifying experience must verify that the applicant meets the minimum qualifications stated on the examination announcement. Written verification must be submitted on employer’s official letterhead, specifying dates of employment, types of employment (part-time/full-time), job title(s), description of duties performed, and the verification must be signed by the employer. City employees will receive credit for the duties of the class to which they are appointed. Credit for experience obtained outside of the employee’s class will be allowed only if recorded in accordance with the provisions of the Civil Service Commission Rules. Experience claimed in self-employment must be supported by documents verifying income, earnings, business license and experience comparable to the minimum qualifications of the position. Copies of income tax papers or other documents listing occupations and total earnings must be submitted. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at https://sfdhr.org/how-verify-education-requirements.

Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

Selection Procedures

Minimum Qualification Supplemental Questionnaire (Weight: Qualifying):
Candidates will be prompted to complete a Supplemental Questionnaire as part of the online employment application. This Minimum Qualification Supplemental Questionnaire is designed to obtain specific information regarding an applicant's experience in relation to the Minimum Qualifications for this position. Applicants must also complete the official application. It is essential that applicants provide complete information in identifying their education, experience and training. The Minimum Qualification Supplemental Questionnaire will be used to evaluate if the applicant possesses the required minimum qualifications.

Written Multiple-Choice Examination: (Weight: 50%)
Candidates deemed eligible and admitted to the examination process will be administered a written multiple-choice test designed to measure knowledge, skills and abilities in job-related areas that may include but not be limited to: Knowledge of fixed-route/guideways, schedules, associated equipment and safety procedures; applicable safety, environmental, federal, state, and local laws, policies, procedures, rules and regulations. Ability to schedule, monitor, and evaluate the performance of trainees; effectively and courteously interact using discretion and sound judgement even in difficult and stressful situations.

This is a standardized examination and, therefore, test questions and test answers are not available for public inspection or review.

Supplemental Questionnaire (Weight: 50%):
Candidates will be prompted to complete the Supplemental Application that must be submitted during the online application process. Candidates will be evaluated on their relative knowledge, skill and ability levels in job-related areas. It is important that the information provided on the supplemental application be accurate and complete. All statements made on the application materials are subject to verification.

A passing score must be achieved on both the Written Multiple-Choice Examination and the Supplemental Questionnaire in order to be ranked on the eligible list. The department may administer additional position-specific selection procedures to make final hiring decisions.

For your reference, a Multiple-Choice Test Preparation Manual is available on the DHR website, http://www.sfdhr.org/modules/showdocument.aspx?documentid=18426.

A confidential eligible list of applicant names that have passed the civil service examination process will be created and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission.

The duration of the eligible list resulting from this examination will be twelve (12) months. The eligible list resulting from this examination is subject to change after adoption (e.g., as a result of appeals), as directed by the Director of Human Resources and/or Civil Service Commission.

The certification rule used for the eligible list resulting from this examination will be the Rule of the List. In addition to the above selection procedure, the department may utilize additional selection procedures to make final hiring decisions.

Make sure your application and any attachments to the application submitted at the time of filing are complete and accurate and include details on all experience, education, training and other information that qualifies you for this recruitment. Failure to submit a complete and accurate application at the time of filing may result in your ineligibility for this recruitment or inability to receive full credit for scoring purposes. Any new information concerning work experience, education, training and other information that is submitted after the filing deadline may not be used for scoring or considered to determine whether you meet the minimum qualifications. Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores.

Qualified applicants with disabilities requiring reasonable accommodation in the selection process must contact the Agency by phone at (415) 701-5003 or (415)701-5046 (voice), or if hearing impaired at (415) 701-5043 (TTY) or in writing to the SFMTA Human Resources - Merit Unit, 1 South Van Ness, 6th Floor, San Francisco, CA 94103 (Specify Class 9136).

Medical Examination/Drug Testing:
Candidates who are being considered for appointment will be required to pass a medical examination. Candidates who cannot meet the medical requirement will be placed under waiver until this requirement is met. The medical examination will be administered only to those applicants who are being considered for appointment.

The San Francisco Municipal Transportation Agency (SFMTA) has determined that Class 9136 Training Specialist is a “safety-sensitive” position, under regulations issued by the Federal Transit Administration (49 CFR Part 655). Federal law requires that all transit employees who perform safety-sensitive functions be subject to random, post-accident, reasonable suspicion, return-to-duty and follow-up drug and alcohol testing. All applicants for Safety-Sensitive positions shall undergo urine drug testing prior to employment and within 90 days prior to performing Safety-Sensitive functions for the first time. Receipt by the SFMTA of a negative test result is required prior to the employee being placed on the payroll. A positive, adulterated, negative dilute or substituted test will result in a decision not to hire, and the applicant’s name will be removed from the list of eligibles for Safety-Sensitive positions. The SFMTA will not consider hiring any person who tested positive, adulterated, substituted or refused to submit to testing for a minimum of two years following the positive test.

In addition, each applicant who has worked for a Department of Transportation (DOT)-regulated employer(s) within the last two years will be required to sign a consent form, prior to appointment, authorizing SFMTA to obtain information from his/her prior employers concerning his/her drug and alcohol test history. Each applicant will also be required to provide SFMTA with information regarding whether, during the last two years, the applicant tested positive or refused to test on any pre-employment drug or alcohol test administered by an employer to which the applicant applied for, but did not obtain, safety-sensitive transportation work covered by DOT drug and alcohol testing rules. SFMTA will not hire any applicant for a safety-sensitive position who fails to provide this information or fails to provide written consent for the release of information from prior employers.

Conviction History

As a selected candidate for a job, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction (or arrest, in limited circumstances) conflicts with the specific duties and responsibilities of the job for which you are a finalist. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances, such as:

  • Candidates applying for positions with the Unified School District and the Community College District may be disqualified from consideration should their conviction history not meet the standards established under the California Education Code.
  • Candidates applying for positions with the Recreation and Park Department may be disqualified from consideration should their conviction history not meet the standards established under California Public Resources Code 5164.

Having a conviction history does not automatically preclude you from a job with the City. If you are selected as a finalist, the hiring department will contact you to schedule a fingerprinting appointment.

Disaster Service Workers

All City and County of San Francisco employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.


Reasonable Accommodation Request
Information on requesting reasonable accommodation for persons with disabilities can be found at: http://sfdhr.org/information-about-hiring-process#applicantswithdisabilities  

Seniority Credit in Promotional Exams:

Veteran’s Preference
Information regarding requests for veteran’s preference can be found at: http://sfdhr.org/information-about-hiring-process#veteranspreference

General Information Concerning San Francisco Municipal Transportation Agency Employment Policies and Procedures
Employment information for the San Francisco Municipal Transportation Agency can be obtained online at http://sfdhr.org/information-about-hiring-process or hard copy at 1 South Van Ness Avenue, 6th Floor. This information, including information regarding appeals of the terms of this announcement, is part of the terms of all announcements.

Terms of Announcement and Appeal Rights
Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. [Note: The correction of clerical errors in an announcement may be posted on the Department of Human Resources website at www.jobapscloud.com/sf.] The terms of this announcement may be appealed under Civil Service Rule 410.4. Such appeals must be submitted in writing to the San Francisco Municipal Transportation Agency ATTN: Human Resources Merit Section, 1 S Van Ness Avenue, 6th Floor, San Francisco, CA 94103-5413 by close of business on the 5th business day following the issuance date of this examination announcement. Information concerning other Civil Service Commission Rules involving announcements, applications and examination policies, including applicant appeal rights, can be found on the Civil Service Commission website at http://sfgov.org/civilservice/rules.

Copies of Application Documents
Applicants are encouraged to keep copies of all documents submitted. Submitted documents become a permanent part of the exam records and will not be returned. The hiring department may require applicants to submit the same documents and/or additional documents at a later date.

Right to Work
All persons entering the City and County of San Francisco workforce are required to provide verification of authorization to work in the United States.

Employee Wellness Program
The SFMTA strives to be your employer of choice by providing an environment that supports your personal health & wellbeing with physical, nutritional, mental/emotional and financial resources. Since 2010 the SFMTA has been providing worksite wellness activities, as well as providing recognition opportunities to those individuals who successfully achieve personal milestones in wellness. For more details on the Wellness Program, please visit Employee Wellness Program Description page: https://www.sfmta.com/reports/employee-wellness-program .


Exam Type: Combined Promotive and Entrance
Issued: August 2, 2019
Edward D. Reiskin
Director of Transportation
San Francisco Municipal Transportation Agency
Recruitment ID #: CBT-9136-M00224
MTA/AQS: (415) 701-5003
MTA/RK: (415) 701-5046


All employees hired on or after January 10, 2009 will be required (pursuant to San Francisco Charter Section A8.432) to contribute 2% of pre-tax compensation to fund retiree healthcare. In addition, most employees are required to make a member contribution towards retirement, ranging from 7.5%-13.25% of compensation. For more information on these provisions, please contact the personnel office of the hiring agency.

For more information about benefits, please click here.


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